Hotel Sun Ha Bacalar

Hotels
7.9 (2343 reviews)
Av 1 Boulevard costero entre calle 12 y 14 mz13 lt11 , Bacalar , mx

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location opposite the lagoon / central / great views
Friendly and helpful staff (named positively several times)
Pleasant pool and outdoor furniture
Some rooms are spacious, renovated and very comfortable
Good value for money according to several guests
Close to tours, restaurants and town center
Cons:
General maintenance and upkeep lacking (areas look neglected)
Dirty air-conditioning units and at least one report of dirty sheets
No breakfast service and no on-site food sales
No elevator; many steep stairs
Internet and cable issues reported
Some rooms are very small with limited luggage space

Categories

Cleanliness
6
Multiple reviews mention dusty/dirty air-conditioning, some dirty sheets upon arrival and neglected common areas (trash, cans). A few rooms were reported as very clean, so overall cleanliness is below average but not uniformly poor.
Service
9.6
Numerous comments praise helpful and friendly staff (named employees, assistance with luggage, attentive cleaning staff). Service is consistently called out as a strong point.
Location
9.8
Repeatedly noted as excellent: directly opposite an entrance to the lagoon, on the malecon, very central and close to tours, restaurants and the town center with great lagoon views.
Room Quality
8.3
Mixed: several guests report beautiful, spacious, recently renovated rooms and great beds; others report very small rooms with limited luggage space and pronounced stairs access. Overall rooms tend to be good but inconsistent.
Amenities
6.5
Pool and external furniture are appreciated but often noted as poorly maintained (broken lamps, dark corridors). No elevator, limited parking in high season, water dispenser available; internet/cable issues reported.
Value for Money
8
Multiple guests mention good price-to-quality and willingness to return, suggesting the hotel represents solid value despite maintenance issues.
Food and Beverage
5
Frequently noted lack of breakfast service and no on-site food sales; limited F&B offerings reduce this category score.
Overall Experience
10
Despite some maintenance and amenity drawbacks, many guests describe an enjoyable stay, repeat visits, great views and very helpful staff, producing a highly positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:04

Property Description

Outdoor Swimming Pool and Garden
Hotel Sun Ha Bacalar offers a refreshing outdoor swimming pool and a lush garden, perfect for relaxation and unwinding under the sun.

Comfortable Rooms with Modern Amenities
Experience comfort in every stay with air-conditioned rooms equipped with free WiFi, flat-screen TV, and a safety deposit box for your convenience.

Exceptional Service and Biking Options
Enjoy a hassle-free stay with English and Spanish-speaking staff available 24/7 at the front desk. Explore the area with ease using the property's bike hire service.

Book your stay at Hotel Sun Ha Bacalar now to experience a perfect blend of comfort, convenience, and relaxation.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 2343 reviews
Cleanliness: 6
Service: 9.6
Location: 9.8
Room Quality: 8.3
Amenities: 6.5
Value for Money: 8
Food and Beverage: 5
Overall Experience: 10
C
Caroline • couple • fr
7
Hôtel correct pour un court séjour à Bacalar !
Pros:

Sa proximité avec le balneo municipal pour plonger dans la lagune !

Cons:

Rien à dire

2026-08-28 • via Nuitee
J
Javi • couple • es
9
2026-08-25 • via Nuitee
A
Antonia • couple • es
8
2026-08-25 • via Nuitee
I
Ivan • solo_traveller • mx
9
2026-08-24 • via Nuitee
G
Giulia • solo_traveller • it
7
Pros:

Ottima posizione, vicina sia ala laguna che al centro.

Cons:

Camera molto piccola, pulizia non eccezionale.
rapporto qualità prezzo non eccellente

2026-08-23 • via Nuitee
A
alice • extended_group • it
8
2026-08-22 • via Nuitee
S
SIMONE • extended_group • it
9
2026-08-22 • via Nuitee
F
Ferran • solo_traveller • es
9
Para repetir
Pros:

Hotel en inmejorable ubicación muy tranquilo y con un paraíso enfrente material exterior un poco deteriorado pero se puede usar perfectamente

2026-08-20 • via Nuitee
D
Davide Enrici • solo_traveller • it
8
Pros:

Piccolo hotel a pochi passi dal centro e dalla laguna. Comodo il parcheggio disponibile per i clienti. Buoni i servizi comuni quali la piccola piscina e le aree per consumare la propria colazione. Staff cordiale e disponibile.

2026-08-19 • via Nuitee
T
Teresa Guadalupe • solo_traveller • mx
10
Pros:

Ubicación, comodidad, atención amable y disposición para apoyarte con el cuidado de maletas al requerirlo.

Cons:

Todo me encantó.

2026-08-19 • via Nuitee
A
Alba • solo_traveller • es
1
Falta de seguridad e indiferencia total tras un robo en la habitación
Cons:

Mi estancia en este hotel quedó marcada por un hecho extremadamente grave. Durante mi estancia, entraron a mi habitación y me sustrajeron pertenencias personales de gran valor (joyas de oro) y tarjetas bancarias.
​Lo más alarmante fue que, tras el robo, se registró un intento de cobro presencial en un datáfono de la zona con una de las tarjetas robadas, lo que demuestra que los objetos salieron directamente de las instalaciones.
​A pesar de haber presentado la denuncia policial formal ante las autoridades, aportar las pruebas del intento de cobro y contactar con la dirección del hotel en repetidas ocasiones, la respuesta de la gerencia ha sido la absoluta indiferencia. No han asumido ninguna responsabilidad ni se han molestado en gestionar el incidente a través de su seguro de responsabilidad civil.
​El caso ya se encuentra denunciado y en manos de la PROFECO (Procuraduría Federal del Consumidor) y de la Fiscalía General del Estado de Quintana Roo. Recomiendo a cualquiera que piense alojarse aquí que tenga muchísima precaución, ya que la seguridad de las habitaciones y la atención al cliente ante un problema grave son inexistentes.

2026-08-19 • via Nuitee
P
Petra • couple • at
9
2026-08-18 • via Nuitee
G
georgie • couple • gb
10
Spacious room, extremely clean!
Pros:

Favourite place we’ve stayed. Cannot recommend this hotel more, the room was cleaned every day with new towels and bed made. Completely exceeded our expectations. Room was very big and the TV was huge and great to watch movies on during the evening :) there was a beautiful doc opposite the hotel that we spent every day sunbathing at with the blue water.

Cons:

Can be quite noisy on a Friday / Saturday night. Dogs barking throughout night as well .

2026-08-18 • via Nuitee
R
raul ramos • solo_traveller • mx
9
2026-08-17 • via Nuitee
J
Jorge Junior • solo_traveller • mx
9
Pros:

La ubicación,, la alberca, el rooftop, es algo que no se pueden perder aquí

Cons:

Las habitaciones no tienen clóset

2026-08-16 • via Nuitee
M
Matilde • couple • dk
9
Pros:

Super tæt på lagoonen med adgang til gratis badebro, skønt. Tæt på butikker og restauranter. Dejligt stort værelse med flot indretning og udsigt over pool og lagoonen mellem træerne

2026-08-16 • via Nuitee
E
Everdina • solo_traveller • nl
10
Pros:

Mooie en schone kamer, op loopafstand van het centrum.
Drinkwater beschikbaar en een fijn zwembad.

Cons:

Niets, de accomodatie voldeed aan alle verwachtingen.

2026-08-13 • via Nuitee
J
Jacujqvier • solo_traveller • mx
10
2026-08-13 • via Nuitee
H
Hiu Tung • couple • gb
10
Perfect
Pros:

Our room was beautiful, air con was strong (which saved our lives in the August heat) and the staff was very helpful.

Location is great, around 10 minutes walk for the centre while the access to the lagoon is just right across the street.

2026-08-13 • via Nuitee
D
Davide • couple • it
5
Pros:

Posizione

Cons:

Camera molto poco curata e con spazi ristretti

2026-08-12 • via Nuitee