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Facilities
Property facilities
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Free breakfast
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Wheelchair accessible
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Free breakfast
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Safe-deposit box at front desk
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Multilingual staff
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Smoke-free property
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Tours/ticket assistance
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Parking (limited spaces)
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Free self parking
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Rooftop terrace
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Free breakfast (local cuisine)
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Property Description
Scenic Views and Relaxation
Indulge in the rooftop terrace and garden or take a leisurely bike ride. The perfect retreat to soak in the beauty of Bacalar.
Delicious Dining and Cozy Accommodations
Savor local cuisine for breakfast at the cafe, while the cozy guestrooms with modern amenities like LED TVs and rainfall showers ensure a comfortable stay.
Convenience and Hospitality
Experience a seamless stay with complimentary Wi-Fi, onsite parking, and a helpful 24-hour front desk. Let our multilingual staff make your visit memorable.
Discover the enchanting beauty of Bacalar at Hotel Sun ha Bacalar - Book now for an unforgettable experience!
- Only registered guests are allowed in the guestrooms.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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Children and extra beds
No rollaway/extra beds available
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General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
Property policies
-
Pets
Pets not allowed
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
Children and extra beds
No rollaway/extra beds available
-
General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
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General
Masks are available to guests
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Accessibility
No elevators
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General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
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General
Staff wears personal protective equipment
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General
Temperature checks are available to guests
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Professional property host/manager
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General
Protective clothing is available to guests
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Children and extra beds
No cribs (infant beds) available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Shield between guests and staff in main contact areas
Location
Guest Reviews
Great
Excelente atención y servicio, llegué un poco antes y al ser temporada baja pudieron entregarme una habitación, lo que me permitió tomar un tour temprano que en el mismo hotel tenía. (Empresa ajena al hotel) pasaron por nosotros y nos regresaron
Mienten. Resulta que no trabajan con expedia y que nuestra reservación no existía. También mienten sobre sus trabajadores, llamamos al hotel para confirmar nuestra reservación y nos atendió Tanya, al siguiente día Tanya no existe. Checamos que el teléfono de la recepción fuera el mismo y en efecto lo era. El personal tiene una actitud terrible y las instalaciones están mal cuidadas. La señora de la recepción nos dijo que ni modo y que buscáramos otro hotel. Que falta de respeto. No hagan reservaciones aquí ya que más opiniones muestran mismas experiencias. Hasta otros hoteles saben sobre lo que hace el Sun Ha.
El hotel esta descuidado, la piscina a medio llenar con evidente falta de mantenimiento. El primer dia q llegamos no funcionaba el aire acondicionado. Nos pidieron un taxi para regresar al aeropuerto con una tarifa fija y al llegar resulta que debiamos pagar mucho más. Es una lástima, Bacalar es precioso pero en general dejan muy mala experiencia
El trato del personal excepcional
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
Excelente hotel a 50 mts de la alguna. Enfrente un rest de gran calidad. Te dan toallas para alberca o para la laguna. Desayuno EXCELENTE Grátis en la mañana, solo que dura 1 1/2 de 8 a 9:30 am Teníamos una habitación y por $ 300.00 pesos más nos dieron una MAS gde
La dame de l’accueil était très très désagréable… c’est la première fois que je rencontre une personne si peu aimable.
La ubicación es excelente porque puedes moverte al Centro caminando y el Balneario municipal está prácticamente enfrente
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
Nice place! Well located! Vero friendly staff! Love it
Beautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
Nice location, friendly staff, beautiful top terrace with a view.
Todo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
Friendly staff
I shure did like the hotel.
Staf are very happy and respekfull.
Breakfest was exelent.
This place is decent but way overpriced for what it offers.
The location was great. Easy to walk everywhere. Breakfast was included and made to order. Staff was extremely helpful and friendly. Room was very comfortable
Nice, new small hotel in Bacalar. Good location and a very charming roof top terrace ,)
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