Kur and Hotel Suruga

Hotels
7.9 (2102 reviews)
Shimizu-ku Okitsu Azuma-cho 1234 , Shizuoka , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent onsen
Friendly staff
Variety of amenities
Good dining options
Cons:
Room cleanliness issues
Difficult location access
Inconsistent room quality

Categories

Cleanliness
6.86
Some reviews point out issues with room odors and cleanliness standards.
Service
8.83
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
7.87
Generally a good location, but some reviews mention difficulty in finding it.
Room Quality
6.82
Notably mixed sentiments; some issues with room quality were mentioned.
Amenities
8.35
Good variety of amenities, especially the onsen and spa experience.
Value for Money
7.81
Guests found the pricing reasonable for the experience, yet some felt it did not fully justify the cost.
Food and Beverage
7.86
Breakfast received positive mentions, but suggestions for improvement on vegetarian options were noted.
Overall Experience
8.83
Overall enjoyment expressed across many reviews, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:09

Property Description

Welcome to Kur and Hotel Suruga, your perfect retreat in Shizuoka!

Luxurious Dining Experience: Indulge in delectable dishes at our on-site restaurant, offering a culinary journey for your taste buds.

Convenience at Your Fingertips: With a 24-hour front desk, our dedicated staff is always available to cater to your needs, ensuring a seamless stay from check-in to check-out.

Relaxing Bathing Facilities: Unwind in our shared bathing facilities, where you can rejuvenate and refresh after a day of exploring.

Book your stay at Kur and Hotel Suruga now and experience the epitome of comfort and hospitality in Shizuoka!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2102 reviews
Cleanliness: 6.86
Service: 8.83
Location: 7.87
Room Quality: 6.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.86
Overall Experience: 8.83
定 • solo_traveller • jp
1
にどと泊まりたくない
2026-05-16 • via Nuitee
S
Sato • family_with_children • jp
8
風呂が最高
Pros:

お風呂がたくさんあり、下手なスバより充実している。
色々なご飯屋さんが施設内にあるので飲食に困らない。

Cons:

焼肉の質は普通でした。
ただ雰囲気は昭和を感じさせてくれてなんか懐かしい感じです

2026-05-15 • via Nuitee
A
Andreas • family_with_children • de
10
Sehr gutes Familienhotel für Menschen die Onsen mögen und Abends nicht raus möchten
Pros:

Sehr gutes optionales Frühstück. Die Anlage hat neben den üblichen Onsen-Zimmern (Massagesessel, Manga-Leseecke, etc) auch über 7 Restaurants und ein Izakaya. Das hat uns besonders gefallen, da wir mit kleinen Kindern abends noch etwas essen konnten ohne das Hotel zu verlassen.

2026-05-15 • via Nuitee
M
Maria • extended_group • us
8
If I get there again, I will ask for a ocean view, the rooms look cleaner and have more natural ligh
Pros:

The location, the views and the hot natural water was enjoyable, breakfas buffet was good with a lot of options to choose from. The location views were very nice from the rooms facing the ocean also we saw the Mount Fuji from the restaurant window. In general it's a good place to visit.

Cons:

To get a bag with clothes and a towel, everyone was wering the same clothes in the hotel. Our room was smelly and even we inform to the front desk people they didn't do nothing about it, we try to upgrade the room but we couldn't. The rest was fine.

2026-05-15 • via Nuitee
U
UTSUGI • solo_traveller • jp
6
満足
Pros:

いろいろな風呂があったのは良かったです。

Cons:

お値段も手頃でしたがやや古いイメージです。

2026-05-14 • via Nuitee
S
SAKAMOTO • solo_traveller • jp
10
Pros:

スタッフの対応も皆さん良かったです。日帰り入浴はありましたが泊まりは初めで、朝日を眺めながらの入浴は格別です。お風呂が色々とありゆっくり楽しめました！また行きたいです。

2026-05-14 • via Nuitee
オオツカ • solo_traveller • jp
8
2026-05-14 • via Nuitee
のぶ • solo_traveller • jp
10
2026-05-12 • via Nuitee
M
MASARU • family_with_children • jp
8
癒し
Pros:

雰囲気がよい。

Cons:

混雑

2026-05-12 • via Nuitee
K
Krittanan • family_with_children • th
8
Would love to revisit the place and enjoy its facilities
Pros:

Various kinds of onsen baths, an immersive experience with local people

Cons:

Location is a bit far from the city centre

2026-05-10 • via Nuitee
二楓 • solo_traveller • jp
8
Pros:

アメニティが充実していて、温泉などでもとても快適に使用できました。
朝風呂をいただいたのですが、素晴らしいオーシャンビューと朝日と最高でした！

2026-05-10 • via Nuitee
A
AYUMI • solo_traveller • jp
7
Pros:

プールがあり、子供達が楽しんでた

Cons:

GWで高かった

2026-05-10 • via Nuitee
D
DAIKI • couple • jp
10
2026-05-10 • via Nuitee
赤池 • solo_traveller • jp
9
2026-05-09 • via Nuitee
A
Aika • solo_traveller • jp
10
Pros:

スタッフの方がとても親切。
お風呂もいろんな種類があり、露天風呂からは海と富士山がみえて景色もよかったです。

各階に製氷機、給湯器もあり、朝のバイキング利用者にはお持ち帰りのコーヒーもあったり、お風呂は様々なメーカーのシャンプーが用意されていたり。
痒いところに手が届く心地よいホテルでした。

Cons:

なし

2026-05-09 • via Nuitee
M
MASAHIRO • solo_traveller • jp
8
Pros:

いくたびにリラックスできる

Cons:

部屋のテレビの横に髪の毛が落ちていた
サウナに持ち込む引きマットが前の方が良かった

2026-05-08 • via Nuitee
K
Kanchana • solo_traveller • th
1
Pros:

Nothing, accept our booking but we can't check in, no staff there.

Cons:

Everything, accept our booking but we can't check in, no staff there.

2026-05-08 • via Nuitee
K
Kazumi • couple • jp
6
温泉がよかった
Pros:

温泉が素晴らしい

Cons:

少し古くて　ごちゃごちゃしていた

2026-05-07 • via Nuitee
Y
YASUE • couple • jp
9
2026-05-07 • via Nuitee
H
Hisasi • solo_traveller • jp
7
2026-05-07 • via Nuitee