Kur and Hotel Suruga

Hotels
7.9 (2012 reviews)
Shimizu-ku Okitsu Azuma-cho 1234 , Shizuoka , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent onsen
Friendly staff
Variety of amenities
Good dining options
Cons:
Room cleanliness issues
Difficult location access
Inconsistent room quality

Categories

Cleanliness
6.86
Some reviews point out issues with room odors and cleanliness standards.
Service
8.83
Multiple reviews highlight the helpfulness and friendliness of the staff.
Location
7.87
Generally a good location, but some reviews mention difficulty in finding it.
Room Quality
6.82
Notably mixed sentiments; some issues with room quality were mentioned.
Amenities
8.35
Good variety of amenities, especially the onsen and spa experience.
Value for Money
7.81
Guests found the pricing reasonable for the experience, yet some felt it did not fully justify the cost.
Food and Beverage
7.86
Breakfast received positive mentions, but suggestions for improvement on vegetarian options were noted.
Overall Experience
8.83
Overall enjoyment expressed across many reviews, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:09

Property Description

Welcome to Kur and Hotel Suruga, your perfect retreat in Shizuoka!

Luxurious Dining Experience: Indulge in delectable dishes at our on-site restaurant, offering a culinary journey for your taste buds.

Convenience at Your Fingertips: With a 24-hour front desk, our dedicated staff is always available to cater to your needs, ensuring a seamless stay from check-in to check-out.

Relaxing Bathing Facilities: Unwind in our shared bathing facilities, where you can rejuvenate and refresh after a day of exploring.

Book your stay at Kur and Hotel Suruga now and experience the epitome of comfort and hospitality in Shizuoka!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2012 reviews
Cleanliness: 6.86
Service: 8.83
Location: 7.87
Room Quality: 6.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 7.86
Overall Experience: 8.83
T
Takahashi • family_with_children • jp
9
満足
Pros:

お風呂

Cons:

特になし
強いて言えばチェックイン時はフロントが混んでた

2026-03-28 • via Nuitee
H
HISAMITSU • family_with_children • jp
5
2026-03-28 • via Nuitee
のぶ • couple • jp
9
2026-03-27 • via Nuitee
半田 • couple • jp
7
2026-03-26 • via Nuitee
ユウジ • extended_group • jp
7
2026-03-25 • via Nuitee
M
Makiko • family_with_children • jp
10
2026-03-23 • via Nuitee
A
ATSUSHI • family_with_children • jp
8
よかったです。
Pros:

たくさんお風呂があり楽しめた。
寝具も新しくはないがカバーやシーツは清潔に思えた。

Cons:

窓が大きければなおよかった。
食事はもう少しよければよかった。
朝食も1000円ぐらいで提供してほしい。

2026-03-23 • via Nuitee
K
KIN SANG • couple • hk
8
It’s a hotel with hot springs facilities opening to public. Local people come in groups and family to spend a day. It’s
2026-03-23 • via Nuitee
正彦 • solo_traveller • jp
8
満足です。
Pros:

スパ気持ちよかった。飲食店も充実してました。

Cons:

EVの待ち時間が長い。今何処にいるかを見える化できると待ち時間も気にならないと思いますが。

2026-03-22 • via Nuitee
S
shibata • couple • jp
3
2026-03-22 • via Nuitee
吉行 • couple • jp
7
2026-03-21 • via Nuitee
H
Hiroya • couple • jp
4
残念
Pros:

朝食はバイキングで良かった。

Cons:

部屋の冷蔵庫が使えない
誕生日月でも宿泊の割引きがない
夕食の寿司は静岡とは思えない

2026-03-21 • via Nuitee
F
FUMIKO • family_with_children • jp
9
最高の癒し空間
Pros:

お風呂の種類がたくさんあってとてもリラックスできて楽しかった。また、スタッフさんがとても感じが良く、笑顔で素晴らしかったです。またぜひ泊まってみたいと思いました。

Cons:

鍵を差し込むと部屋の電気が付くのですが、差し込み方が悪いのかうまくいかない時がありました。そこだけが惜しいです。

2026-03-21 • via Nuitee
T
Tanaka • couple • jp
7
2026-03-20 • via Nuitee
S
shizuka • extended_group • jp
8
2026-03-20 • via Nuitee
M
MASAHIRO • solo_traveller • jp
8
良かった
Pros:

いうことがない

Cons:

部屋のテレビがちいさかった

2026-03-19 • via Nuitee
T
TAKEYUKI • couple • jp
7
2026-03-19 • via Nuitee
T
TAKEAAKI • family_with_children • jp
7
2026-03-18 • via Nuitee
直美 • couple • jp
6
ホテルのお部屋が清潔です
Pros:

従業員の方たちの対応はいつも通りとても
素晴らしいです。
ホテルのお部屋は清潔で
清掃が行き届いていました。

Cons:

ホテルに宿泊させていただきましたが
お部屋のテレビがスマホを使用すると途切れて
見づらかったです。
それとお部屋のシャワートイレは壊れていたのか
ボタンを押しても無反応でした。

2026-03-17 • via Nuitee
N
Naoko • extended_group • jp
5
まあまあ
Pros:

温泉の種類が多い

Cons:

宿泊施設が狭かった

2026-03-16 • via Nuitee