SpringHill Suites by Marriott Stillwater

The rooms were clean. The hotel was in a quiet area. We had a peaceful night.

They are very kind , quite and clen.

We were given the wrong room key, and ended up walking into someone else’s room that was OCCUPIED. We were not happy, being with three young boys we have no idea what we could of walked in on. Went to tell the staff and we they must of been all outside on break having a vaping session. Another employees kids were just running all over the place, grabbing snack, yelling hey mom while we were trying to get situated. . When letting the “manager” know about our wrong key she was more concerned about finding out who was in that current room instead of getting a room for us situated. When we said WE do not care who is in there, we need a room, her response was “well obviously” VERY UNPROFESSIONAL STAFF. I do not expect much but this is one of the worst hotel front desk I have ever seen. Would pick another one if you are visiting Stillwater!!

Nice, big, comfortable room.

Friendly staff and clean hotel & room

It was a wonderful stay, we continue to stay at this brand and are never disappointed.

Close to campus

Children running up and down the hall on the 3rd floor. Was not able to sleep until after midnight, the room was wonderful and the beds comfy

What a wonderful wonderful place

I booked a one night stay online with the option to pay on site. I arrived and they refused to accept cash. The nice new employee tried to explain why (possibly Hailey?), and I politely challenged the thought process. She retrieved the red haired lady claiming to be the GM of the location. I was informed that they will accept cash on check out, but they will file a pending charge that will be cancelled on my card if I check out with cash. I accepted the arrangement and checked in. Upon check out the next morning, the black female employee sat in the lobby for at least 3 minutes, oblivious to my wife and I approaching the desk area. Finally, after I start looking down the hallway does she notice me and asked if I wish to check out, I said yes and I would be paying cash. She immediately said we don't do that. I said the GM said you would upon checkout. She called Hailey and the conversation did not satisfy her to allow me to pay cash. I just wanted to get on the road for my 9ish hour drive and quit fighting the issue.

The Springhill Suites website listing for this location does list they accept cash. I have room on my card, but I set aside cash to handle all my business for the trip.

The building appears to be fairly new, the back parking lot has a rough spot for a fairly new building. Walls for the rooms are paper thin, beds are hard. The room and building was clean and well kept. If it wasn't for the payment drama, I would say 3.5 star experience. Try other places first.

The lady that checked us in was so kind and helpful.

It was right next door to where we had to go.

Went to see our son in Stillwater, close and convenient to everything, staff was great. Easy access as we travel with four legged family too. All was great. Will stay there again!

The property and room were very clean and well taken care of, and the staff were pleasant, courteous, kind, and helpful.

The air conditioner was set to 80 and wouldn’t cool. Those in charge said there was nothing they could do because the hotel was fully booked.

Always clean and friendly staff

Staff was nice,room was cozy,and breakfast was good!

Friendly staff

The property is great and clean, but they have wall unit air conditioners so the air is constantly blowing in your face at night. For that reason, I will always choose somewhere else first.

Great stay