Impressive Premium Punta Cana

Overall Great service, good value, clean rooms, most ala cart restaurants were fantastic! Here is a breakdown of our review.

1. Excellent service- every staff member we met was so friendly. If I were writing a review on service alone it would have been 5 out 5!! Special thanks to our butler Juaris, the premium buffet lounge staff Alba, Yiemi, and all of the amazing staff members that went above and beyond to greet us and make our breakfast and lunch a positive experience, the premium pool bar staff were wonderful, premium beach bar staff, Mediterranean, Mexican, Italian, Grille, and Ocean Buffet staff were fantastic!! Thank you to all!!

2. The beach is beautiful and there were plenty of open chairs. A lot of chairs are in the shade but if walk a little you can find sun. The shady warm breeze was amazing. The ocean and beaches were clear and beautiful. There was a rainstorm our last day which caused some churn and seaweed but nothing to worry about. It’s the Atlantic Ocean so depending on the wind the ocean can be a little rough. The beach vendors are friendly and we bought some gifts.

3. The pools were clean and beautiful. We spent most of our time at the premium pool which was wonderful!!! The premium swim up bar was great! Activities were so fun including a foam party, bingo, water aerobics, karaoke, and some quiet time. Plenty of sun and open beach chairs. Also, plenty of open chairs in the shade. Restroom and premium lounge are close to the pool so that was a plus.

4. The food…breakfast and lunch in the premium lounge was great!! They had more options than I expected. Everything was fresh and they have a fresh fruit juice bar. The Mediterranean restaurant was excellent! We ate there twice! The Mexican and Italian restaurants were excellent! The Grille the steak was great but the fish overcooked and had to swap it for a steak. The hamburger did not look right so I would not recommend. The main buffet was our least favorite for lunch, we didn’t eat dinner there but walked through and it looked like a lot of options.

5. The resort reservation…We were with a group and booked 3 Ocean Front rooms under one reservation. I sent an email prior to our arrival asking for at least 2 rooms to be in the same building with one to be on the first floor for a disability accommodation. I wanted to be in a room close to my senior mom who was in a room alone in case she needed anything. Unfortunately, when we arrived they could not accommodate this request. We were all disappointed because we reserved and paid for ocean front prior to our arrival. The only way to have two rooms in the same building was to have a garden view on the 2nd floor in building 23. While the room was very nice it was difficult for my mom to go up and down the stairs. I understand that ocean front may be limited but I find it hard to believe that they couldn’t find one room available on a first floor in any premium building. Check In took a longer than expected.Bottom line…if going in a group do not expect to be in buildings near each other and first floor rooms may not be available and they do not have elevators.

The rooms…building 23 rooms are big with a couch, table and chairs and very clean, large bathroom with double shower head, balcony and mini bar with water, soda, Coors light and champagne. Building 25 room was much smaller and did not appear to be renovated.

The lobby at night was lively with entertainment.

This is another joke in this resort. Eveyone are pretty much same premium and non premium. There are one or two places which are called premium only. Pretty much they are same quality as others. Worst resort to go.

We have just come back from a week at Impressive and we were in premium. We have never been to Dominican Republic before and not been to a large all inclusive resort for a very long time so didn't really know what to expect, but coming from the UK in December, we just wanted a bit of winter sun and wanted to relax a bit which we absolutely did! I think the reviews that I have read have all been quite accurate, there are some excellent bits and there are some very poor bits, so here is my summary.

The airport - we arrived on Saturday afternoon and breezed through passport control and immigration, and were out of the airport within 45 minutes of landing, no issues at all. On departure, again, breezed through check in, passport control and immigration and were in duty free within about 20 minutes from checking in. We didn't have children with us which might have made a difference as we could use the self service passport control. The only issue here was the management (if you can call it that) of the taxis outside the airport, it's chaos! We had pre-booked a taxi but still waited ages for it to arrive.

Arrival at the hotel - We were directed to the premium check in where there were 2 staff checking people in. it still took nearly 40 minutes as the 2 people already there were taking a really long time. We were told that our butler wasn't there, as he had already gone home for the day, so we were told to go back "early in the morning" to meet him.

The room - No issues, no complaints. We were in a premium pool view room, it was very comfortable, aircon worked brilliantly! For whatever reason, we were missed off housekeeping schedule for first 2 days, but our butler sorted this and someone came almost immediately and serviced our room and we weren't forgotten again, what I would say was that our room wasn't cleaned until really late in the day, so often we would be going back to the room after a day at the beach/pool and it hadn't been done, but someone would come around 5pm to do it

The beach - seaweed wasn't really an issue, it's just nature which you can't change. We did find the beach very windy every day we were there and the sea was quite rough. I don't know if this is normal or if we were just there on a bad week. We did have a walk along the beach passed other resorts and the seaweed on those areas of the beach were much worse. I don't know why people complain about the seaweed smelling bad, we didn't smell anything

The staff - we don't speak Spanish other than some very basic greetings and gestures which we used at every opportunity. A lot of the staff looked miserable and were not very friendly. A smile is the same in every language and just walking around the resort the staff don't smile or say hello or anything. SOME staff were really friendly but we found the majority weren't. In the restaurants, our waiter would talk to us, but nobody else would.

The a la carte restaurants - very mixed! The Mexican restaurant stands out as the very worst. Food was awful, cold and tasteless and didn't match what the menu said. My wife and were eating the wrong things that we'd ordered and didn't even realise. The others were OK, the Grill restaurant and the Japanese Teppanyaki were really good and we wish'd wed gone there again.

Excursions - there are a lot of people trying to sell you excursions, but they only want to sell you certain ones. Our Butler told us her could arrange "anything we wanted anywhere on the island" We wanted to go to Reserva Ecologica Ojos Indigenas, but he said that there are no excursions there - that isn't true. He directed us to someone in reception who again wanted to sell us the 7 in 1 excursion which we didn't want to do. He told us that we would need to get our own taxi there as there were no excursions there - again not true. We booked an excursions on 'Get Your Guide' and it was excellent. It's worth trying to negotiate on price. one of the tour operators wanted to sell us a city tour. Price started at $250 and eventually was agreed to do for $150.

We did have a really good time and it did everything we wanted a holiday like this to do. Just sitting by the pool or on the beach was everything you'd expect.

I would definitely recommend this experience, and I’m especially grateful to Mildania, aka La Perversa. She goes far beyond just providing a service, she’s on top of everything, always welcoming with a smile, and brings such great energy and personality. Thank you for being so amazing and for offering so much more than just a service!

Black angel was very friendly and welcoming and a burst of energy. Goldenboy was very polite and a great performer. Caperusita was the best and was at every level I ever seen. La perversa was very entertaining and they all was very helpful and came to check on us every day we been here.

the performers and staff Caperusita, la perversa, black angel and golden boy were amazing performers. they alsways were soo friendly and helpful. They worked so hard and were amazing at every event and performances. they always managed to get people excited and enternained. 1000/10 staff we will be busting again!

The impressive is amazing, the Blackangel is funny, friendly and Charismatic. He made the stay better. There were several activities that made the days better :)

It was an amazing experience on my honeymoon, we were very well served by BlackAngel, which made the days more fun and relaxed. I will certainly come back here!

Impressive Premium – Honest 10-Day Review (Nov 20–Dec 30)

I stayed 10 days at the Impressive Premium and overall had a great experience. We were assigned a butler, Jose, who handled our check-in and took care of all six of our à la carte restaurant reservations. He was always available for anything we needed and truly delivered top-notch service.

Our room was lovely, featuring two walkouts, and was steps from both the pool and the beach. The only downside was the jacuzzi tub on the balcony, which unfortunately did not hold water.

The à la carte restaurants were excellent—great service and delicious food across the board. On the other hand, the main buffet lacked variety and was often overcrowded. The Premium buffet was nicer and less busy, but still had limited choices. The liquor throughout the resort was top-shelf, and the beach was beautiful with clear water and soft white sand.

A warning about excursions: Avoid the Top Tours Saona excursion. It took over 12 hours from pickup to return. The brochure promised 3 hours on the beach, but we got just over an hour. Drinks were advertised as free, yet there were paid drink options. The beach area was full of vendors and massage sellers constantly approaching. They also take your photo, tape it to a mamawana bottle, and try to sell it to you for $20 USD—overall a complete waste of a day.

Back at the resort, the entertainment was fabulous, especially the Michael Jackson show, which is a must-see. The resort is clean, has plenty of pools, and offers a beautiful atmosphere.

Overall, a great stay with some minor issues, but excellent service—especially thanks to Jose.

First of all slow check-in process, I arrived at 4 pm and I got my bedroom at 8:30 pm, I don't receive the room that I pay for, besides the room was all dirty dust everywhere one lamp was full of stains and do not have a bulb, the soap holder was broken and the bathrope was ripped, the jacuzzi had 2 hair.
As if that wasn't enough 7 of 8 people in our group got food poisoning we had diarrhea, vomit, and fever.
The only compliment that I have is for the people who work in the restaurants.

Resort was beautiful. But there are many issues. Room Stunk, There is no hot food. They really try to sell you a time share. I was shocked once I found out and refused to go their morning meeting.

We have just spent a week in the impressive premium. I don't tend to write reviews but on this occasion I feel the need to write an honest review so others can be prepared.

Overall we had a nice stay here but it is by far a 4 star hotel. 3 star at best.

I would say this hotel is suitable for groups of friends/young families because the entertainment is the best part of the hotel.

The hotel generally:
The hotel has a lot going for it with its lovely white soft sandy beach (which you can walk along for miles) and grounds. The staff do a lot to keep the beach and hotel clean, however they could do with cleaning the pools more as lots of debris was floating about from the recent winds. The pool areas could also do with some maintenance improvements.

We had a family garden view room in the premium section which was a brilliant size for our family of 3, it could easily fit a family of 4. A large bathroom with double shower and double sink, 2 double beds, a sofa and a table and chairs.

The cleaners did a great job in keeping our room clean.

There are plenty of towels and sunbeds available, however you are only allowed 1 towel per person and once you've checked out of the hotel, you have to pay $30 per towel (refundable) if you want to use a pool towel for the rest of the day.

There are showers available near reception to use once you have checked out, but they are small and when I used it the floor was swamped with water (not ideal with a suitcase).

Staff:
The people are very friendly all around the hotel, always acknowledging my daughter when she said hello in passing. However, be prepared to tip from the very start if you want any sort of service.

It is a spanish speaking country so be prepared for a language barrier as not many of the staff (especially in the restaurants) speak English.

Premium:
We didn't have a great experience with "premium" except for being able to use the extra facilities. We had a butler service, which I've never had before and am used to doing things for myself. Our butler, Smerlin, was friendly on first meeting, but then very poor at communicating. The reception say the butlers are to do things like book your meals and deal with your queries. He only booked 3 evening meals and 1 lunch for us during our 7 nights (I did the rest). I wasn't even told you could book Villa Magna for breakfast and lunch (they have a website with the info, but it would get nice to be told on check in what is on offer). When I find out, I asked Smerlin to book a breakfast which he didn't do (but thankfully they let us in anyway).

Many of my messages were not responded to during our stay. I understand they work for tips but we were unable to tip him at all as we didn't see him at all during our stay, except for when I had to ask reception for information because I wasn't getting a response to my texts, and they called him to the reception area (looking very agitated). He didn't even turn up when we checked out which was surprising and disappointing.

Food:
This needs serious improvement. We ate in every restaurant. The main buffet has a lot to offer however there is absolutely no covers on any of the foods so flies were landing all over it which was off putting. We decided to eat in the premium buffet for the rest of our trip (when having the buffet) because it was inside and less flies.

They also need more serving tools as there is lots of cross contamination when the same serving spoon/tong is used for multiple dishes (and covered in different food sauces).

The food choices were the same and very limited in the preium buffet (not many meat or fish options). Lovely cakes!

Could do with something like icecreams being available during the day.

The other restaurants were all pleasant. The Japanese was very good fun.

Service was extremely slow (although the people were friendly). We were not offered a drink at all during dinner for the first 2/3 nights.

A shout out to the people in the premium buffet who were lovely with our 6 year old daughter and always remembered her name.

Entertainment:
This was the best thing about the hotel. The entertainment staff work endlessly during the day and evening and there is lots going on if you wanted to join in. If you want to just relax, you can do that too. There was no pressure.

The kids club was really good and the ladies were brilliant with our daughter. She loved going there and loved the mini discos. The kids club area is large, clean and had lots of offer (outside garden space, sheltered outside space and an air conditioned room).

Overall, it was a nice stay but if you want a good experience, be prepared to tip a lot of different people from the very start otherwise you will be ignored. I wouldn't return to this hotel unless they improved on both the service and the food.

We had a fun five days celebrating long time friendship. We stayed in the premium pool view room and it’s the best location! Special mention to our housekeeper Natalis for keeping our room spotless and well stocked! She is just so friendly and pleasant. Huge shout out to our butler Wilbher!! He was always available and very nice to deal with. He went above and beyond to make sure we had everything we needed and checked in with us regularly via WhatsApp and visiting us at the pool. Highly recommend! We enjoyed the easy access to the premium lounge and buffet and utilized it daily. Only recommendation for the lounge area is to provide coffee/tea service for lunch as well as breakfast. The coffee machine was out of order a lot and was a bit disappointing. The coffee shop is located by the main lobby but just a bit inconvenient for where our rooms were located. The main buffet and the premium buffet need to make some improvements with keeping food hotter and providing clean tongs regularly. The tongs get caked with food and cross contamination is an issue. We will return again!

The Unimpressive Resort.
1. Staff- rude (except for like 3 staff members we met) they genuinely seemed bothered by our presence. Had a bartender completely ignore me and I was standing right in front of him.
2. Food- makes a turd. Bland and zero variety. We tried ordering room service around 840pm, no answer and online an error kept popping up, we called the front desk and were told to call room service they didn't answer. Called the front desk again and they told us we had to go to the lobby and order. My husband went downstairs and spoke to an employee who told him to wait there he would help us, he never returned. Also 2 in our party got food poisoning.
3. Room- was spacious and clean
4. Beach- excellent
5. Pools- was there 7 days not once did we see them being cleaned
6. Premium package- not worth it. Saw all color bands in the Premium areas.
Will we come back to Punta Cana?HELL NO!!

Whilst the beach was lovely, I would not recommend the Impressive punta Cana resort for the following reasons during the week which was a family trip stay as a premium guest. The room had cockroaches, no hot water one day, on another no lighting/air con. The so called butler was non existent for the entire week and if you don’t speak a good level of Spanish the staff will generally ignore you or be rude. Out of the week there were two exceptions with good customer service however.

First, I would like to say that I did not have great expectations when I arrived at the resort, after reading the reviews from other travelers, I was seriously thinking about canceling my reservation and rebooking at a different location, the only reason I kept the reservation was because my wife and I were meeting my brother in law and his wife that were coming from Bogota Colombia, I guess my brother in law chose the Impressive resort because of the afordability. We live in Las Vegas, NV.
Unfortunately for travelers like us at this time, the resort is doing major construction, renovating the premises. Understandably, we arrived at a makeshift reception area with no air conditioning. The person who received us and checked us in was extremely cordial and prompt. He introduced us to our butler (Noel).
Noel sat us down and explained the resort, including how to make reservations at the restaurants. He indicated that he was at our service and to let him know if we needed anything. GREAT PERSON!, very reliable.
I asked for a premium room with an ocean view and a king bed; that is exactly what we got. The room was very clean and had a stocked fridge. The room was set very tastefully with all that we would need for a comfortable stay.
So far, I was pleasantly surprised and eager to debunk all the bad reviews I had read. We were doing great so far
I would go back to the resort because of the staff. We had a great experience throughout our stay.
The only complaint I have is that the food at most of the restaurants is not up to par with the rest of the resort. A suggestion for management is that they should consider hiring better cooks or chefs for the thematic restaurants.
Now I have to give props to our server Obenia from the Olive Tree restaurant, she went above and beyond the night we had dinner there, we asked if the fish would be prepared with very little salt, our food that night was amazing, the bar at the same location was tended by another great person (Jessica) she made us some incredible drinks and she would always have another before we were done. What a great night and time.
The buffet is okay, you cannot expect to have expensive food for the price; again, it's one of the most affordable resorts.
Now to the staff at the Buffet. Again, I have to give kudos to the staff; the servers were prompt and ready to respond to our needs.
I have to commend Marta, Esperanza, Vinicia, and the hardest worker I have ever met, Jose, who is the buffet manager. He was there day and night, what a great person.
In closing this long review, I can only say the bad reviews are from entitled people who think that because it's an all-inclusive resort, they can demand a lot from the resort and staff.
If you go there, and I would highly recommend this resort to anyone, please tip the person who is serving you. Get to know them, you find that they are working hard for you, they have hard lives, but they still take care of you with a smile. A dollar goes a long way; it's not going to break you or fix your server's life, but it is really appreciated by anyone who is serving you. The Dominicans are great people with big hearts.
For me, this was a good place. Thank you, Impressive Premium Punta Cana, I will be back!

Even though it was October, the weather was good, the service excellent. The best bar Maritin's with the best bartenders Miqueas and Joseph.

We booked a 2 week holiday at the impressive premium.
Arrival/book in..
This was long winded and exhausting
When we arrived there was only one person on reception and before us was a party of 14. There were no seats to sit on and it was extremely hot in the reception room. There was a bar there for refreshments but we just wanted to check in and go to our room. Eventually another receptionist arrived and after an hour we was booked in.
The porters loaded our luggage on to the buggy and transported us to our room
Room
The room was large with two huge beds a sofa table and chairs. We had a balcony over looking the building site (didn't have them all time we was there ) the bathroom has duel sinks and the shower was huge it had a rainfall shower either end. Fresh white towels and complimentary toiletries. These are replaced as often as you wish just put them on the floor. The wardrobe was large and inside there was 2 dressing gowns and ironing board,iron umbrella and slippers. We had a coffee machine two good sized mugs tea bags creamer and sugar. Bottles of water are left as you cant drink their water. The mini bar held - beer sprite, coke and more water.
The beds were very comfortable as were the pillows. These can be changed as often as you wish just leave the card on the bed and the housekeepers will change them. Our house keeper was Riberto he was lovely.
Butler service
Our butler was Jo he introduced himself and assisted us to upload the app for the hotel which was very useful. Jo was our go to when we needed anything he was able to get me a carton of milk he made our stay that little more special .
Food
We had a dining room beneath our room which we used for breakfast and lunch this also had a bar the food was lovely and a vast variety. For breakfast you could have smoked salmon cream cheese caviar or egg hash browns sausage toast. Plenty of coffee orange juice and water.
Dinner
We ate in the main buffet where the choice of food was vast and very tasty.
Restaurants.
We booked on the grill -
had ribeye steak which was delicious. You was able to go to the the salad bar for side plate. .
Japanese.
teppanyaki was amazing special fried rice steak and chicken and the chef cooking with culinary theatrics , cooking it from scratch right in front of you . Great entertainment and very tasty food.
Italian
Delicious Italian food spaghetti bolognese lasagna sea food risotto among many choices. Dessert was a melt on your tongue tiramisu fresh fruits.
There are a few more restaurants but these were the ones we tried.
Bar staff
We drank at the beach bar during the day (The Maritin) the staff were so friendly and gave generous portions lol
We drank up in the lobby as well the bar staff there were such fun- Freddie was on in the evening and kept us entertained. Bib bib was his favourite mantra when pouring your drinks. 1 drink equalled 3 British shots.
Loads of different bar across the hotel and all staff were polite friendly and very hardworking.
The beach
Beautiful, sunbeds comfy and getting in and out of the water was easy. There was seaweed and after a storm lots of it but it was cleared quickly . You could hire canoes balance boards go fishing snorkeling jet skies etc were all available.
Pools
we had premium pool which had a swim up bar ad staff there wetea good laugh also had lifeguards on duty at each pool and on the beach.
Beach sellers
Was loads of them selling coconut drinks jewellery dresses painting cigars etc they didn't bother us once we said no thank you.
Evening entertainment
We sat through 2 evenings one was Micheal Jackson tribute the other was Queen both very good
Coffee shop
By the lobby bar and entertainment stage you will find the coffee bar. It has table and chairs where you can sit and enjoy yr coffee. Cappuccino latte mocha frames
Shops
There are 4 on site
All sell beautiful trinkets but pricey.
Tipping
We tipped when we thought we'd had good service always left a tip after evening meal in the restaurants. We left our housekeepers a top at the end of the 2 weeks same with our butler.
Take all you need as the prices for sun cream shampoo are extremely high. Crisps and chocolate also expensive $8 for a bag of Lays crisps
Currency
They take 💸 $ or Dominican pesos
There is a ATM by the coffee shop.
Day trips /excursions
There are a few ways to book an excursion and a large variety we swam with Dolphins, sharks and stingrays we also did a private tour of yhe area cigar factory plantation school local Basilica local market ( this was a big eye opener) both trips were great value for money
All in all we had a great holiday at a beautiful hotel complex which was staffed by hard working friendly staff .

⭐⭐⭐⭐⭐
What began as a simple vacation plan turned into one of the most memorable and meaningful experiences we’ve ever had.
Extadian Vacation Club not only resolved every detail with care and precision — they completely redefined what true customer service means. From beginning to end, the level of loyalty, follow-up, and genuine dedication was beyond exceptional.
Every interaction felt personal, elegant, and sincere. The way the team transformed a challenge into pure excellence deserves every word of gratitude. Special thanks to each member who made our stay extraordinary — from Mr. Roberto Fernández, our kind driver who greeted us at the airport, to Mr. Jorge Yan, Ambassador; Mr. Guillermo Castillo from Customer Service and Reservations; Mr. Daniel Cruz, Extadian Supervisor; Mr. José Nicolás, Concierge; and the wonderful ladies — Stephie, Daniela, and Arisbel — who went above and beyond to make my son’s birthday so special. 🎂
Each of you demonstrated what world-class hospitality truly means. Your loyalty, professionalism, and integrity reflect the very heart of a company that genuinely values its guests. Today, I can say without hesitation that Extadian Vacation Club not only met our expectations — they exceeded them in every possible way. A luxury experience filled with warmth, care, and authenticity.
This wasn’t just a stay — it was a reminder of how true service can turn moments into lifelong memories.
My sincere gratitude to the entire Extadian team for restoring my trust and making our stay absolutely unforgettable. 🌴
This was a world-class experience, and I’m genuinely grateful to the entire team for restoring my trust and making our stay unforgettable.
Thank you.
Aguirre’s Family.

Great hotel. The room was lovely and it was spotless. We had a choice of having breakfast and lunch in the Premium dining room just downstairs, or going to the main buffet further into the complex and cannot fault the food. We used the app to pre-book dinners at On the Grill, The Olive Tree and the Japanese restaurant. Each restaurant was superb. The Entertainment staff were amazing and even provided a Foam party in one of the Premium pools. Great shows in the evening and fabulous Live music. I would like to give a special mention to Robinson who was always on hand to assist with anything we needed and checked in on WhatsApp daily, also the lovely Delainia, waitress at the Premium buffet. All the staff were wonderful. The only thing that we were unhappy with was the Premium Check in desk. The staff did not concentrate on the guests and were chatting among themselves or wandering away so that Checking in took an hour, even though there were only four couples in front of us. However I could not fault the rest of the holiday and would definitely recommend staying here.