Children allowed

Facilities

Fitness facilities
Free WiFi
Luggage storage
Sauna
Designated smoking area
Elevator
Fitness facilities
Safe-deposit box at front desk
Front desk (limited hours)
Use of nearby fitness center (discount)
See all facilities

Review Highlights

Cons:
Safety concerns
Poor service responsiveness
Lack of essential amenities
Negative overall experience
Value for money concerns

Categories

Cleanliness
4.5
Guests reported multiple cleanliness issues in different areas of the hotel.
Service
2.8
Service was severely criticized for lack of responsiveness, safety concerns, and poor communication.
Location
5.8
Mixed reviews about the location with some guests mentioning convenience while others reported safety concerns.
Room Quality
3
Several issues with room quality including lack of heating, hot water, and safety hazards.
Amenities
2
Amenities were not functional or safe according to guest feedback.
Value for Money
2.5
Guests felt the price did not justify the poor services and conditions experienced.
Food and Beverage
1
No feedback provided in the reviewed text.
Overall Experience
1.8
Overall negative experience expressed in the review with a strong recommendation against staying at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-02 13:50

Property Description

Luxurious Amenities Await

Indulge in rejuvenating massages and body treatments, or unwind in the sauna and fitness center for a truly relaxing experience. Stay connected with complimentary Wi-Fi and enjoy discounted access to a nearby fitness facility at Novum Aparthotel.

Dining and Convenience

Savor delightful meals at the on-site restaurant and take advantage of services like dry cleaning, luggage storage, and laundry facilities. For added convenience, airport shuttles are available for a surcharge, along with free self-parking on-site.

Comfortable Stay

Make yourself at home in the well-appointed air-conditioned rooms with kitchenettes, private balconies, and modern amenities like Smart TVs and deep soaking bathtubs. Experience comfort and luxury in every detail.

Experience the perfect blend of comfort and convenience at Novum Aparthotel - book your stay now for an unforgettable experience.

Important information:

  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OTP

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    No pets

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 12 reviews
Cleanliness: 4.5
Service: 2.8
Location: 5.8
Room Quality: 3
Amenities: 2
Value for Money: 2.5
Food and Beverage: 1
Overall Experience: 1.8
S
Spencer • friends
2
Pros:

On arrival we were given the room that we booked only to find out that the door did not lock once we tried to leave the room. After contacting the customer service representative we were told that it “should be safe anyway”. Obviously as a paying customer I was not happy with this. We were then moved to another room (which may I add was a downgrade) because it was all that they could offer us. No mention of a refund of the extra that we paid for the higher spec room and when I asked the question I was ignored. The problems don’t stop there…

After settling in the new downgraded room, we found that there was no heating or hot water. I messaged politely for them to fix this which they simply just told me to reset the boiler (which did not work). I asked everyday if someone could attend to fix this and was ignored. 4 DAYS WITHOUT HEATING OR HOT WATER!

I must also add that the bannister on the stairs was loose and rocking and not safe. If at any point someone leans on this, they are falling down the stairs and seriously going to hurt themselves.

The last time I heard anything from the support team. Is them asking for extra payments for using the minibar. Not one mention of the issues that I spent the past 4 days messaging them about. Terrible service.

DO NOT STAY HERE!

2025-04-07 • via Nuitee
E
Egemen
10
Pros:

Temiz ve yeni bir bina. Çok yakınında market ve restorantlar bulunuyor. Tekrar kalınabilir.

2024-12-06 • via Nuitee
A
Alin • family
10
Pros:

Interesting design - on 2 levels, living/kitchen on first floor and bedrooms on 2nd. Lots of baths. Clean and safe.
It will NOT sleep 7 (unless you're ready to sleep 3 in one bed, with the last person crunched on a loveseat sofa). 4 is more the right number of guests.
Full minibar in fridge. I use some, and had to complete the checkout online to pay for incidentals, and got charged again by the property for the stay.
That being said, one email and the communication was great, the double-charge was refunded. Many thanks!

2024-09-20 • via Nuitee
N
Natascha
6
Missinformed
Pros:

This is an AIRBNB and not an aparthotel.

2024-09-10 • via Nuitee
O
octavian • family_with_children
10
Pros:

Great family stay . Very comfy and handy for airport Thank you

2020-08-30 • via Nuitee
V
Verified traveler
10
Pros:

An high level apartment place. Very nice apartments.

2019-09-03 • via Nuitee
S
Slawomir
6
Kiepska administracja
Pros:

W czasie pobytu została skradziona mi ładowarka do telefonu, pomimo zgłoszenia tego faktu do administracji nie zostały podjęte żadne kroki w celu wyjaśnienia tej sytuacji. Dodatkowo w trakcie pobytu dwu krotnie zepsuła się klimatyzacja a czas naprawy wynosił ponad 5 dni, za drugim razem do czasu mojego wyjazdu nie zistała naprawiona pomimo zapewnien administracji ze na następny dzień po zgłoszeniu będzie naprawione. Osoby sprzątające wlewały wodę z kranu do szklanej butelki, która powinna byc wymieniana na nową. Osobiście nigdy więcej tam nie będę wynajmował apartamentu.

2019-06-09 • via Nuitee
S
Slawomir
6
Apartament z kiepską obsługą
Pros:

W czasie pobytu została skradziona mi ładowarka do telefonu, pomimo zgłoszenia tego faktu do administracji nie zostały podjęte żadne kroki w celu wyjaśnienia tej sytuacji. Dodatkowo w trakcie pobytu dwu krotnie zepsuła się klimatyzacja a czas naprawy wynosił ponad 5 dni, za drugim razem do czasu mojego wyjazdu nie zistała naprawiona pomimo zapewnien administracji ze na następny dzień po zgłoszeniu będzie naprawione. Osoby sprzątające wlewały wodę z kranu do szklanej butelki, która powinna byc wymieniana na nową. Osobiście nigdy więcej tam nie będę wynajmował apartamentu.

2019-06-09 • via Nuitee
G
GRZEGORZ
8
Novum appartment option for being calm
Pros:

This accomodation is a bit far away from capital tourist atraction. Definately you need to have a car, considering heavy traffic in Bucarest. Discount to sport facility Pescara has to be given (according Novum office) but If you want to buy loyality Card. The nearest shop is 1 km away.

2018-12-07 • via Nuitee
V
Verified traveler
10
Excepcional
Pros:

Hotel muito novo,tudo em ordem

2018-10-12 • via Nuitee
D
Diana
8
Pros:

The apartment looks as in the photos. Had no proems during my stay

2018-09-21 • via Nuitee
S
Samuel
10
First experience in Bucharest
Pros:

Mihai was so nice with us. I already plan to come back in the apartment. It's was clean and comfortable. Thank you Mihai

2018-08-18 • via Nuitee