Hotel Cristal

Hotels
•
Independent
7 (2 reviews)
Calle del Desengaño, Antigua Guatemala, Sacatepéquez , Antigua Guatemala , GT
502-78329528

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Garden
Designated smoking area
Concierge service
Wheelchair accessible
Picnic area
Free breakfast
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Free breakfast
Cons:
Cleaning can be improved
Some maintenance issues
Limited amenities like spa services

Categories

Cleanliness
7.2
Overall, guests found the cleanliness satisfactory, although some mentioned minor issues like mold in bathrooms and a need for more frequent cleaning.
Service
8.3
Service was generally appreciated with friendly and helpful staff, although a few guests highlighted communication issues and slow room cleaning.
Location
8.4
The hotel's location was a key highlight, being close to landmarks and markets, making it convenient for guests.
Room Quality
7.6
While rooms were generally spacious and comfortable, some guests mentioned old mattresses, lumpy pillows, and maintenance issues.
Amenities
7.3
The provided amenities were satisfactory, with guests appreciating the free breakfast but some mentioning the lack of certain services like spa facilities.
Value for Money
7.9
Opinions varied on the value for money, with some guests finding the hotel a great deal while others felt the price was somewhat high for the services offered.
Food and Beverage
7.7
Guests generally enjoyed the breakfast and food services, although some suggested improvements in portion sizes and variety.
Overall Experience
8.2
Most guests had a positive overall experience, appreciating the friendly staff, great value, and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 07:22

Property Description

Relaxing Amenities and Services

Enjoy a tranquil stay at Hotel Cristal with recreational amenities such as garden views and bicycles for rent. Take advantage of concierge services, complimentary Wi-Fi, and a relaxing picnic area during your stay.

Delectable Dining Options

Satisfy your culinary desires at the hotel's restaurant for lunch or dinner, or opt for room service during limited hours. Don't miss the daily complimentary reception and start your day with a full breakfast available from 6 AM to 11 AM.

Comfortable Accommodations

Stay in one of the 7 guestrooms featuring Smart televisions and enjoy cable programming and complimentary Wi-Fi. Relax with showers, complimentary toiletries, and daily housekeeping for a comfortable stay.

Immerse yourself in the charm of Antigua Guatemala at Hotel Cristal and book your stay today to experience these fantastic amenities!

Important information:

  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Guest Reviews

7
Based on 2 reviews
Cleanliness: 7.2
Service: 8.3
Location: 8.4
Room Quality: 7.6
Amenities: 7.3
Value for Money: 7.9
Food and Beverage: 7.7
Overall Experience: 8.2
V
Verified traveler • self
6
Pros:

Basic room, cheap, I got what I paid for. Staff could not speak English. Unable to work out how much change to give me when I paid my bill. If breakfast was available I wasn't told about it.

2019-04-27 • via Nuitee
L
Lynne
8
Great staff, fab breakfasts, tiny bathroom & noisy
Pros:

Staff were friendly & welcoming and the breakfasts delicious. Location is on the main route where all the ‘big’ traffic goes by so is very noisy. The bathrooms are tiny and the wiring to the shower in the shared upstairs bathroom was positively dangerous. Rooms have no bedside lights so the only light switch is by the door. In room 2 the plug socket was hanging off the wall and there was nowhere to hang or place your clothes. We were upgraded on our last night to an en-suite room which was much better. The bathrooms could really do with being upgraded. That said we had a lovely stay. Staff could not have been more friendly and helpful. It is rated 2 star and that’s what it is but with 5 star service.

2018-09-20 • via Nuitee