Kestrels Colombo

The hotel is new, the location is very convenient for a reasonable price.

Everything could have been very good except for the lack of ability of the young manager to solve an uncomfortable situation.

I made a reservation, paid for it and got the confirmation from Hotel.com but when I arrived they told me that this room was not available and that I had to pay more for another room which seemed to me a kind of fraud and allege my disagreement for that.
After much discussion and I told them that I was going to the police (which is known is not an intelligent solution in this country) They made me wait more than 5 hours to give me the keys.

They offered room with breakfast and internet included, but there was never breakfast and the internet did not work properly. They told me that it was a problem with the telephone company.
I said that they have to find a solution for the customer, since they are offering rooms with internet. But manager and owner response was that if I need internet I could buy a SIM card with a data package.

The young manager never apologized for the inconvenience caused and it was very common for him to call his friends eat, drink and watch movies in the lobby with very high volume. As if they were at home!

I thought about changing my hotel, but I didnt want to give money to them for nothing! I have traveled to more than 30 countries and have been to hundreds of hotels and I assure you that my stay at this hotel has been one of the worst in my life

Great small hotel.Staff couldn't be more friendly or helpful. We needed our train tickets but office closed due to Independence day holiday. The manager arranged for early morning delivery to hotel, we're not sure if he actually collected them himself, so we made the train to Kandy with time to spare. Fabulous service!!

When I arrived, the attendant said almost nothing too me—nothing about breakfast the next day, WiFi password, or where things in the hotel were—he just needed my name and passport info. Then when I was showed my room, it smelled very strongly of mold, but I’ve been in tropical countries long enough to know that a little musty smell happens. However, non of my pillows had pillow cases and two of my pillows had huge patches of mold on the back. I asked them to change them. A man come up to fix it and then I discovered that the sink has problems draining. They quickly moved me to another room.

After that things were fine, but again almost no talking or explanation about breakfast—I wandered up stairs where I found a porch but no kitchen and then downstairs where I found the two guys in the kitchen. Without explaining anything, I was brought juice and then one of them men fried some eggs for me but they were terribly salty. Then he fried some sausages on such high heat that there were large flames from the pan, yet when he served them they were still cold inside. I left not hungry, but not really satisfied. When I returned that afternoon, I found my bed just as I had left—no one had gone in to Clean or straighten my room. By that point I was tired and didn’t want to wait for someone to come straighten my room so I just let it be. I’m afraid the hotel is pretty for pictures but need heaps of work on customer service and some hospitality basics.

We used this hotel as a stop over to brake our journey up, heading back to the airport. Hotel was very welcoming, great location in the middle of Colombo. The staff were very helpful and for breakfast there was a wide range of choice.

Clean and comfortable,quiet place
Very friendly staff
Easy access and convenient to visit city hot spots Good restaurants nearby