Hotel Old Bukhara

I tried to check in and then the staff there explained that cannot give room to me since there is someone very sick stayed at my room and they couldn’t check out. The situation last until 6pm for the day of my check-in. I am not sure if it is just an excuse to sell my booking to another hotel. Besides, please send your guest to hospital if he is so sick

スタッフの皆さんはフレンドリーでホスピタリティも素晴らしかったです。
１つ改善点を挙げるとすれば、チェックイン時から浴室が水浸しになっており、毎回拭かなければなりませんでした。

Trevlig vistelse med bra service.

ホテル オールド ブハラには4泊しました。このホテルはオーナーがひとりで切り盛りしている民宿程度のホテルです。半分は作りかけのホテルです。2日目の朝食時間になっても何も用意されていない。10分すぎに手伝いのような女性がホテルに入ってきたので説明するとオーナーに電話して説明していました。オーナーは寝坊して朝食の準備ができなかったもので電話を受けて目を覚まし自分も住んでいるホテルの部屋から出てきて、ごそごそと準備を始めました。ぼくが抗議すると彼は「朝食時間が10分ほど遅れてあなたにどういう不具合があるのか」と居直りました。まったく謝罪をする気はないようです。それから彼とは険悪な空気になりました。部屋の清掃もしなくなり、歯ブラシも3日目からでなくなりました。ウスベキスタンではホテルに滞在した証明書が必要ですがこのホテルはプリンターを持っていなくて印刷物としては滞在証明書を出せないようでしたがプリントアウトで必ずチェックアウト日の10時までに出すように抗議して約束させました。
しかし10時には出ず、12時に再度ぼくが戻り受け取りました。まったくさまざまなことで誠意のかけらもないホテルでした。

We booked and paid two months before our trip. When we arrived late at night, we were told that the hotel was undergoing renovations and is closed. This is a fraud! It stinks to high heaven.

Great value for money.

There was some trouble at check-in, but they were able to sort it out for me in the end.

Upon arrival at the hotel, which we had booked via Hotels.com, we were informed that the Hotel was undergoing renovation and not available for us.

We were offered another, cheaper (in both terms of the word), hotel, and that we could let the original reservation stay as-is on hotels.com

We politely informed them that while we could stay at the other hotel, we would like to cancel the original reservation and pay directly to the other hotel, as it was cheaper and of a lower standard (no exterior windows, for instance).

Upon returning home we find that they have refused to return our money

This review is for Imperial Palace Hotel. Old Bukhara hotel was undergoing renovations when we arrived at the facility. Murad took us to the Imperial Place Hotel, less than 100 meters from the place. It is a convenient and clean facility with wonderfully helpful staff!!

Me cancelaron la reservación por renovación y me cobraron la estadía

Es war ein durch und durch gelungener Aufenthaltit super freundlichem Personal und Besitzer

Great place to stay, really convenient as in the centre. Super clean and wonderful breakfast

宿泊滞在しておらず中庭にしか見なかったので実際にはほぼ不明です。
昼過ぎに到着してチェックインしようとしたら、
オーナーから、宿泊している日本人夫妻の奥様が食中毒を起こし入院したので延泊すると聞かされ、我々は北に500mほど離れたDELA HOTELというホテルに宿泊することになりました。明日はこちらに泊まるかと聞かれましたが移動が面倒なので断りました。
ちなみにDELA HOTELは最高、☆５です。

Hôtel parfait, propre et confortable proche du centre historique. Petit déjeuner copieux et délicieux.
Je recommande

Upon my arrival at the hotel, I was dismayed to learn that despite having a confirmed reservation, there were no available rooms for me. Instead, I was directed to a substitute hotel nearby, which fell drastically short of the standard I had anticipated.

Throughout my stay at the alternative accommodation, I encountered numerous challenges that greatly affected my experience. Firstly, the room was infested with mosquitoes, resulting in a sleepless night as I was constantly bitten and unable to find respite. Additionally, the bathroom had noisy fans, further exacerbating my difficulty in getting any rest.

Furthermore, I was surprised to discover additional charges for coffee during breakfast and repeated requests to pay a city tax higher than what was originally indicated in my booking.

As a loyal customer of Expedia, I have always trusted in the reliability and quality of your services. However, my recent experience with Hotel Old Bukhara has left me deeply disappointed and dissatisfied.

We were a family with teenagers visiting from UK. We were very impressed with the Old Bukhara hotel and found it to be one of the best we have stayed on our travels in Uzbekistan. It is spotless and the rooms lovely with good quality bedding etc. The traditional uzbek breakfast was the best we have had too. Staff and management were really accomodating and very helpful. We recommend!!

ホテルのスタッフは親切で対応はすばらしかったです。ロケーションも旧市街から徒歩圏内です。非常にオススメのホテルと言えます。

This is a wonderful place from which to explore Bukhara. The staff were welcoming and friendly, the breakfast was delicious, the room was perfect. I particularly liked the chance to walk out of the door straight into an Old Bukhara mahalla. Highly recommended!

Nice clean room that is very close to everything. We had a great stay and come back again.

立地が非常によかった。
2階の部屋だったが荷物を運んでくれたりとスタッフは感じよかった。英語が堪能。部屋は最初ちょっと下水の臭いが気になったのと、周りに音が丸聞こえなのでイヤフォンをするなど音漏れに気をつける必要があった。レギストラーツィアはオンラインで申請されているらしく紙でもらうことができなかった。空港でパスポートを見せると確認してもらえると言われた。チェックアウト時にTAXを払う必要があった。