Chautauqua Harbor Hotel - Jamestown

Hotels
9.2 (857 reviews)
10 Dunham Ave , Celoron , us
+1 716-489-2800

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful hotel
Great location
Friendly staff
Cons:
Slow service
Room booking issues

Categories

Cleanliness
8.44
Hotel was beautiful and very clean.
Service
9.11
Staff became very friendly, but service could be slow.
Location
9.95
Excellent location with beautiful sights near the water.
Room Quality
9.4
Beautifully appointed rooms with great views.
Amenities
9.43
Lovely amenities including fire pits and a morning coffee service.
Value for Money
9.39
Great price in November for a beautiful hotel.
Food and Beverage
8.44
Food was good, but restaurant service was slow.
Overall Experience
9.41
Exceeded expectations with a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:38

Property Description

Luxurious Amenities and Services
Chautauqua Harbor Hotel - Jamestown offers a range of upscale amenities including a hot tub, fitness center, and room service. Guests can also unwind by the seasonal outdoor swimming pool or enjoy a delicious meal at the on-site restaurant.

Comfortable and Stylish Accommodations
Each room at the hotel is thoughtfully designed with a desk, flat-screen TV, air conditioning, and free WiFi. Some rooms even feature a private balcony for guests to relax and take in the scenic views. The private bathrooms come equipped with a shower and complimentary toiletries, ensuring a comfortable stay for all visitors.

Convenient Location and Nearby Attractions
Conveniently located near The Lucille Ball Desi Arnaz Center, guests can explore the area and partake in activities like cycling. Additionally, the hotel's proximity to SUNY Fredonia and Erie International Airport makes it a prime choice for travelers seeking both leisure and convenience.

Book your stay at Chautauqua Harbor Hotel - Jamestown for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ERI

Location

Guest Reviews

9.2
Based on 857 reviews
Cleanliness: 8.44
Service: 9.11
Location: 9.95
Room Quality: 9.4
Amenities: 9.43
Value for Money: 9.39
Food and Beverage: 8.44
Overall Experience: 9.41
E
Elaine • couple • us
9
Glorious
Pros:

It was beautifully located next to the lake and had indoor outdoor seating and fire pits

Cons:

During the week the carousel bar didn’t open until 4pm

2026-08-19 • via Nuitee
A
Allyn • couple • us
10
We have stayed at another property in Clayton NY and liked that so tried this one and liked it also.
2026-08-18 • via Nuitee
M
Mark • solo_traveller • us
10
2026-08-16 • via Nuitee
L
LaSpina • couple • us
9
very nice place but we asked for a Lakeview and we got it, but we thought it would be with the balcony and it wasn't
Pros:

beautiful setting

2026-08-14 • via Nuitee
L
louis • couple • us
10
Pros:

Great location the facilities were excellent and the staff was great. Have traveled for years this facility was close to best we have every been too

2026-08-11 • via Nuitee
L
Lora • solo_traveller • us
10
Pros:

We love coming here! Hotel, grounds and staff are absolutely WONDERFUL.

2026-08-08 • via Nuitee
J
jenniferhO7365EG • Friends getaway
2
Dirty room and rude staff
Pros:

Our stay was extremely disappointing from the moment we checked into our room. It was obvious that the room had not been properly cleaned. The duvet cover had visible stains, the floor was dirty with food debris and hair, and there was toothpaste residue left in the bathroom sink.

We brought these concerns to the manager's attention and politely requested that he inspect the room. Unfortunately, instead of addressing the issue professionally, he was dismissive and rude, making us feel as though our concerns were an inconvenience rather than a legitimate problem.

To make matters worse, most of the staff we encountered were unfriendly and unwelcoming. The only bright spot during our stay was the bartender, who was pleasant, attentive, and provided excellent service.

Cleanliness and customer service are the basics of hospitality, and this hotel fell well short in both areas. Based on our experience, I would not recommend staying here.

2026-08-07 • via Tripadvisor
W
Wendy • couple • us
10
2026-08-06 • via Nuitee
D
DENISE • solo_traveller • us
10
We felt pampered and relaxed!
Pros:

It is beautifully situated on Chautauqua Lake. It is a beautiful place for a relaxing getaway.

2026-08-05 • via Nuitee
D
Diane • couple • us
10
Beautiful place would go
Pros:

Very clean; great staff and customer service. Spacious rooms on beautiful lakefront property

Cons:

With all the hotel guests could use more chairs around pool

2026-08-02 • via Nuitee
B
bennp2026 • Family
8
Great hotel; plan to eat somewhere else...
Pros:

Great hotel. Great location. Food service/restaurant leaves something to be desired. Limited hours. Restaurant menu is limited. Calamari tasted a little 'off'. Didn't eat it. One pork chop burned to a black frazzle. Should never have been presented to a customer; the second one brought was okay. Drinks and wines were fine. Service was friendly. I CAN put in a good word for the pizzas served at the outdoor bar. They are surprisingly good.

2026-07-26 • via Tripadvisor
J
John • couple • us
10
2026-07-25 • via Nuitee
A
Andres • couple • us
3
There is a disconnect between the advertised 4-star resort quality and the reality of the place.
Pros:

My wife and I were travelling around the east coast to celebrate our wedding anniversary. The hotel is well located, the views are stunning and it offers a very relaxed atmosphere. the indoor and outdoor pools are very nice.

Cons:

Having travelled extensively in and outside the US, id say this is a 3 star with many areas for improvement. Lack of cleanliness is a major issue, our room had pubic hair still left in the toilet and when we requested a change, they gave an exact same room elsewhere that had never been cleaned under the beds. We pointed this out to the front desk but the cleaning person never addressed the issue. I wanted to use the swimming pool after going to the gym but the hotel doesnt have pool showers, so unless i go back to my room to shower, it wont be very clean. Finally, the restaurant hours are limited -which is strange for a hotel that announces resort like service- and we could not have our lunch served 5 minutes past the closing 2pm hour, so we had to drive elsewhere for lunch.

2026-07-25 • via Nuitee
F
F Thomas • couple • us
9
2026-07-25 • via Nuitee
P
P2691UNbb • Business
4
Who’s building these places????
Pros:

Who is building these hotels and why are they able to build them out of Kleenex? Quite possibly the noisiest hotel I’ve ever stayed in in my life.
Had a private dinner function here last night. Food was very good. Staff that waited on us/helped us were top-notch. Had breakfast in the restaurant the next day. It was fine. The menu specifically said House made hash but everything, including the hash, was obviously straight off the Sysco truck. A huge deal? No. But attention to detail is what separates good from great.
And even if it was Housemade, I’d rather have prepackaged and be able to get a good nights sleep. Really, just staggering how thin the walls, floors, and ceilings are for a supposed “resort” of this type.

2026-07-24 • via Tripadvisor
N
Nicole • couple • us
10
A beautiful and luxurious stay
Pros:

Beautiful hotel, very quiet and clean. Had the best view of the lake!

2026-07-23 • via Nuitee
K
karlwW4690RY • Couples
8
Lack of sleep
Pros:

Very nice hotel, stayed on 3rd floor. Between the floors there is to mush noise at night time. People above us checked in late, 11:30 pm and still could hear them at 1:30 am. Had to be up at 5am. 😞

2026-07-21 • via Tripadvisor
J
Jesse • couple • us
8
We enjoyed our stay. The facility was well managed. Sam at the desk was great! Loved lake.
Pros:

Beautiful facility and where it was located on the lake.

Cons:

Some areas of room were dusty. Lamp shade was very dusty.

Breakfast was sub-par. Waffle was tasteless. Syrup helped drowned out lack of flavor. Omelet was ok but the sauteed onions dominated the flavor. Over-bearing.

2026-07-21 • via Nuitee
M
Mary • extended_group • us
10
Pros:

Property and Hotel was beautiful!

2026-07-20 • via Nuitee
P
Purnima • family_with_children • us
7
Good place to go if you’re looking for a quiet spot to relax.
Pros:

Nice hotel, location and staff.

Cons:

Not many things to do besides the hotel.

2026-07-19 • via Nuitee