Residence Inn by Marriott Ontario Rancho Cucamonga

Hotels
Residence Inn
9.2 (356 reviews)
9299 Haven Avenue , Rancho Cucamonga , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Great location
Cons:
Cleanliness issues
Value for money concerns
Room maintenance needed

Categories

Cleanliness
7.29
Several reviews mentioned cleanliness issues, including bugs and unclean rooms.
Service
10
Most reviews praised the staff for being helpful and accommodating, especially Dolce and Mina.
Location
10
Location was consistently praised as a positive aspect.
Room Quality
8.26
Some reports of damage and maintenance issues in the rooms, but others noted comfort.
Amenities
10
Amenities like the basketball court and pool were positively highlighted.
Value for Money
8.3
Concerns about value relative to quality; some felt it didn't match the price.
Food and Beverage
10
Breakfast received high praise several times in various reviews.
Overall Experience
9.75
Mixed reviews but overall satisfaction from guests, especially in stressful situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:22

Property Description

Outdoor Swimming Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor swimming pool or maintain your workout routine at the on-site fitness centre.

Complimentary Shuttle Service and Buffet Breakfast
Benefit from the convenience of a free shuttle service and start your day right with a delicious buffet or continental breakfast.

Convenient Location and Nearby Attractions
Located near Ontario Mills and just a short distance from major universities, our hotel offers easy access to popular attractions and the airport.

Experience comfort and convenience at Residence Inn by Marriott Ontario Rancho Cucamonga. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

9.2
Based on 356 reviews
Cleanliness: 7.29
Service: 10
Location: 10
Room Quality: 8.26
Amenities: 10
Value for Money: 8.3
Food and Beverage: 10
Overall Experience: 9.75
W
Williams couple us
8
Pros:

Good price

Cons:

I was there Saturday and still haven’t gotten my $150 incedental fee returned

2026-07-04 via Nuitee
F
Farren solo_traveller us
10
2026-06-30 via Nuitee
F
Farren solo_traveller us
10
2026-06-30 via Nuitee
G
Garcia family_with_children us
10
2026-06-27 via Nuitee
D
DanaW412 Family
10
Fantastic Family Friendly Hotel
Pros:

Our stay was fantastic! The continental breakfast was the best one I've ever seen! They had board games, pool toys, a fireplace, a nice size pool, a jacuzzi, a basketball court, a well appointed 24 hour fitness center, and a nice dining area. Our room had a kitchenette, which included a two-burner stove, a small dishwasher, a full size refrigerator, a microwave, a two slice toaster, and a one cup coffee maker, and included dishes, pans, kitchen towels, dishwashing supplies, and cooking utensils, such as measuring cups, spoons, ice cube trays, and spatulas. There were also smaller amenities such as salt & pepper and coffee. We didn't need to bring anything, except for food, which we didn't even need for breakfast. Any requests we made to housekeeping or matinence were quickly fulfilled. The room was clean and looked recently updated. We stayed in the one bedroom suite with two queen beds, a sofa bed, and a kitchenette. Stephanie at the check in desk was especially great and was kind to my kids. Overall, we had a great stay and I would definitely stay here again.

2026-06-25 via Tripadvisor
M
MRVEGAS711 Couples Las Vegas, Nevada
8
Very nice, but loud
Pros:

We came here for a Friday night stay and enjoyed the hotel. Our only problem is major construction right next door. The hotel offers everything you would need, but I think we'll avoid it for a couple of years as they are building a giant hospital or something right across the street.

2026-06-21 via Tripadvisor
R
richardcO2486ZG Family
10
Superb Stay, Exceptional Service!
Pros:

Our stay at this hotel was outstanding from start to finish. The property is very clean, highly modern, and situated in a great location.
The customer service at both check-in and check-out was superb. In particular, Michelle at the front desk completed our check-out journey flawlessly and truly stood out.
We would most definitely come back again.

2026-06-18 via Tripadvisor
9
957christinen Family
10
Spacious rooms and friendly staff
Pros:

Clean. Friendly. Spacious rooms. Well-stocked kitchens. Easy drive to Ontario Airport and Toyota Arena. Free breakfast has a waffle station and healthy options.

Staff are incredibly nice and helpful, esp. Brittany and Michelle.

I would like to especially thank and commend Brittany for her help and outstanding customer service. I had called the day before our arrival with a complicated reservation problem that Brittany understood immediately and fixed within 30 seconds. When we arrived, she greeted our entire family warmly and always had a kind word for us whenever we passed through the lobby. Brittany made us feel like valued guests and also brightened our days here!

My only complaints are that the beds are way too high and difficult for elderly grandparents and short people like me. Also, the shower faucets are very hard to open and close.

2026-06-17 via Tripadvisor
K
kaitlinr230 Family
10
Very Clean Hotel & Exceptional Staff!
Pros:

This was such a nice and clean hotel. We got one of the king suite rooms and it was very nice. They switched up the breakfast every morning which was very nice when staying more than one night. The pool area was so nice. The kids swam for hours while we sat at the tables and visited. The firepit area and bbq area was very nice as well we didn’t use it but saw a large party enjoying the space and it looked great. The highlight of the trip was how friendly the staff was. By far the nicest staff we’ve encountered at a hotel in a very long time! Everyone we interacted with from front desk staff, to the cleaning ladies, and the ladies working the kitchen, they were all so nice. It made the experience even more enjoyable.

2026-06-14 via Tripadvisor
6
699tamir Family Fallon, Nevada
10
Excellent place to stay
Pros:

Came for a cheer competition and this place was perfect! Clean rooms, great customer service, plenty of options for breakfast, and many activities for the kids to do. We will book here again.

2026-06-14 via Tripadvisor
B
Bilaljumani Business Irving, Texas
10
Best residence inn
Pros:

My stay here was great. The front desk was very helpful, especially Brittany. She helped me through out my stay and made sure I was comfortable.

2026-06-11 via Tripadvisor
S
Stephanie solo_traveller us
7
Pros:

Staff is friendly, it is clean and lots of recreation activities including pool, hot tub, gym, basketball courts, outdoor bbq area

Cons:

The mattress and pillows were not comfortable

2026-06-05 via Nuitee
D
Dominique family_with_children us
10
Overall happy and would stay again.
Pros:

I’ve stayed here twice and both times rooms were clean comfortable bedding. The amenities are all good😊

Cons:

The shower. The morning breakfast is whenever they open to whenever they want to close. People were waiting 6am, but didn’t open until 6:40 and it closed before 10am.

2026-06-02 via Nuitee
A
Andrew solo_traveller us
9
2026-05-24 via Nuitee
E
elizabethgP7317HU Friends getaway
10
The perfect spot in Rancho Cucamonga
Pros:

Great location, it is close to everything. Friendly staff!

2026-05-17 via Tripadvisor
A
Andrew solo_traveller us
9
Good value,
Pros:

Great staff. Clean and comfortable. Good breakfast. Very pleasant to spend 3 weeks in,

Cons:

Nothing.

2026-05-17 via Nuitee
Z
Z2990VGtiffanyb Solo travel
10
Great customer service!
Pros:

Nice clean hotel in a convenient location. Great customer service, Brittany was so welcoming and helpful at the desk!!! Definitely coming back!

2026-05-03 via Tripadvisor
3
367minav Solo travel
10
Best hotel in the IE!
Pros:

Stayed in hotels all throughout California and this is the Best hotel in the IE!!!! Customer service is top notch!! Highly recommend!

2026-04-30 via Tripadvisor
M
Mollee couple us
10
Thank you Michelle
Pros:

Everything

2026-04-27 via Nuitee
J
jamessN1343HD Family
10
Staycation
Pros:

Stayed for a couple of days. Its close to everything, rooms are clean, staff is nice.

2026-04-15 via Tripadvisor