Holiday Inn - Hamburg - HafenCity by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (10384 reviews)
Ueberseeallee 15 , Hamburg , de
+49 40 32503850

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Clean rooms
Convenient public transport
Cons:
Room rates can be high
Some amenities lacking

Categories

Cleanliness
9.34
The hotel is described as clean and well-maintained.
Service
9.81
Guests praised the friendly and attentive staff.
Location
9.85
The hotel is ideally located near many attractions.
Room Quality
8.8
Rooms are nice, but some guests found them a bit pricey.
Amenities
8.83
Some amenities were lacking, such as a minibar.
Value for Money
8.29
Considered somewhat high-priced, especially regarding room rates.
Food and Beverage
9.34
Breakfast options were plentiful and enjoyed by guests.
Overall Experience
9.31
Generally positive experiences with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Modern Comfort and Convenience
Discover contemporary rooms and suites at Holiday Inn - Hamburg - HafenCity, featuring free WiFi, flat-screen TVs, and a pillow menu for a restful stay.

Gourmet Dining and Relaxation
Indulge in regional German and modern European cuisine at the on-site restaurant, or unwind in the open lobby with a cup of coffee. 24/7 room service ensures you're catered to at all times.

Prime Location and Accessibility
Enjoy a prime location within walking distance of the River Elbe and iconic landmarks like the Elbphilharmonie. With easy access to public transport, exploring Hamburg's attractions is a breeze.

Book your stay at Holiday Inn - Hamburg - HafenCity for a seamless blend of comfort and convenience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 28 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.2
Based on 10384 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
M
Mikel • solo_traveller • de
10
2026-08-08 • via Nuitee
H
H. DOC • solo_traveller • de
8
Für eine gute Nacht und einen perfekten Start in den Tag
Pros:

Die Lage! sehr verkehrsgünstig für den ÖPNV, aber auch für Leute, die gerne zu Fuß in die Stadt gehen.
Tolles Frühstück, es bleiben keine Wünsche offen! Besser als im 5 * Hotel in Bremen!
Sehr freundliches Personal.

Cons:

Zu kleiner Kleiderschrank mit zu wenigen Bügeln für Personen, die nicht nur 2 Nächte bleiben.
Duscharmatur in der Badewanne an der falschen Stelle, nicht am "Fußende".
Keine Schubladen, z. B. im Nachttisch. Kein reservierbarer Parkplatz.

2026-08-08 • via Nuitee
L
Lieven • couple • be
8
Goede uitvalsbasis voor Hamburg
Pros:

Zeer goed en uitgebreid ontbijt. Goede ligging.

Cons:

Op de foto’s ziet het er intiemer uit, maar het blijft een groot onpersoonlijk hotel. Ik had een rooftop of een tuin of zwembad verwacht

2026-08-08 • via Nuitee
C
Christian • solo_traveller • de
8
2026-08-08 • via Nuitee
M
Michael • family_with_children • de
9
Schönes Hotel mit sehr freundlichem Personal und leckerem Frühstück in toller, ruhiger Lage
Pros:

Sehr gutes, reichhaltiges Frühstück

2026-08-08 • via Nuitee
D
Dominique • couple • de
9
2026-08-08 • via Nuitee
D
Darya • solo_traveller • de
9
2026-08-08 • via Nuitee
D
Doris • extended_group • at
9
2026-08-08 • via Nuitee
D
Dennis • couple • de
8
2026-08-08 • via Nuitee
B
Bianca • solo_traveller • de
8
2026-08-07 • via Nuitee
M
Marko • solo_traveller • de
10
2026-08-07 • via Nuitee
I
Ines • solo_traveller • de
9
2026-08-07 • via Nuitee
R
Rainer • couple • at
9
Gutes Hotel mit günstiger Verkehrsanbindung
Pros:

Zimmer geräumig und gut klimatisiert, sehr freundlicher Empfang, guter und freundlicher Service an der Bar

Cons:

sehr viel Betrieb beim Frühstück, dementsprechend etwas hektisch zu den Stoßzeiten

2026-08-07 • via Nuitee
M
Matthias • solo_traveller • de
10
Pros:

Super Frühstück, freundliches Personal, sehr sauber.

2026-08-07 • via Nuitee
V
v • couple • cz
9
Excellent Preis / Leistungsverhältnis :-)
Pros:

Perfect location for exploring or shopping in the Hafen City. You can reach everywhere by walking, plus U-Bahn und bus stop almost in front of the door.
Architecturally very nice building, design lobby and stylish rooms make you feel very pleasent.
Complimentry coffee & mineral water in the room are a nice premium.

Cons:

The hotel itself has just very limited number of parking spaces. However, sufficient capacity in 5 minute walking distance.

2026-08-07 • via Nuitee
M
Markus • couple • de
8
Gute Ausgangslage für Erkundungen
Pros:

Gute und große Auswahl

2026-08-07 • via Nuitee
M
Monika • couple • de
10
2026-08-06 • via Nuitee
B
Birute • solo_traveller • lu
9
2026-08-06 • via Nuitee
P
Petra • couple • de
10
Immer wieder gerne!
Pros:

Von 2 U-Bahnstationen schnell erreichber, großes Einkaufszentrum an der einen U-BahnStation, supergutes vielseitiges Frühstück,, sehr freundliches zuvorkommendes Pesonal, gut organisierter Frühstücksbereich

Cons:

Leider gab es keine Schubladen im Zimmer

2026-08-06 • via Nuitee
D
Daniel Andreas Herbert • couple • de
10
2026-08-06 • via Nuitee