Holiday Inn - Hamburg - HafenCity by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (9081 reviews)
Ueberseeallee 15 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Clean rooms
Convenient public transport
Cons:
Room rates can be high
Some amenities lacking

Categories

Cleanliness
9.34
The hotel is described as clean and well-maintained.
Service
9.81
Guests praised the friendly and attentive staff.
Location
9.85
The hotel is ideally located near many attractions.
Room Quality
8.8
Rooms are nice, but some guests found them a bit pricey.
Amenities
8.83
Some amenities were lacking, such as a minibar.
Value for Money
8.29
Considered somewhat high-priced, especially regarding room rates.
Food and Beverage
9.34
Breakfast options were plentiful and enjoyed by guests.
Overall Experience
9.31
Generally positive experiences with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Modern Comfort and Convenience
Discover contemporary rooms and suites at Holiday Inn - Hamburg - HafenCity, featuring free WiFi, flat-screen TVs, and a pillow menu for a restful stay.

Gourmet Dining and Relaxation
Indulge in regional German and modern European cuisine at the on-site restaurant, or unwind in the open lobby with a cup of coffee. 24/7 room service ensures you're catered to at all times.

Prime Location and Accessibility
Enjoy a prime location within walking distance of the River Elbe and iconic landmarks like the Elbphilharmonie. With easy access to public transport, exploring Hamburg's attractions is a breeze.

Book your stay at Holiday Inn - Hamburg - HafenCity for a seamless blend of comfort and convenience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 28 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 9081 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
R
Roswitha • family_with_children • de
10
2026-02-14 • via Nuitee
R
Rita • solo_traveller • gb
8
Modern, clean and spacious
Pros:

Great and modern hotel, excellent breakfast.

Cons:

I was there just overnight for a flight at early morning so I can’t really fault anything about it

2026-02-14 • via Nuitee
T
Thorsten • solo_traveller • de
10
2026-02-14 • via Nuitee
J
John • extended_group • dk
10
Pros:

Dejlig hotel god service

Cons:

Dårlig parkerings muligheder for få pladser

2026-02-13 • via Nuitee
F
Florian • couple • de
8
Pros:

Das Frühstück war super. Die Lage war toll.

Cons:

Etwas viele Baustellen um das Hotel

2026-02-13 • via Nuitee
M
Matthias • couple • de
9
Sehr gutes Hotel, gute Lage, wir kommen wieder.
Pros:

Das Hotel war sehr gut. Das Frühstück war super. Besonders zu erwähen ist, wir wurde vom Personal zum Tisch begleitet. Die Zimmer war groß genug. Die Lage des Hotels ist sehr gut. Bus und S-Bahn direkt vor der Tür. Mit dem Bus kann man direkt zu den Landungsbrücken und zur Reeperbahn fahren. Die Hafencity ist zu Fuß erreichbar. Wir kommen auf jeden Fall wieder.

2026-02-12 • via Nuitee
R
Reiner • family_with_children • de
10
Pros:

Sehr netter und kompetentetör Service beim Check in. Sehr gute Beratung bei Fragen zu
Alternativen beim externen Parken des Kfz.

Sehr gute Auswahl und Qualität beim
Frühstück.

Zimmergröße ist voll ausreichend. Die Matratzen waren sehr gut.

2026-02-12 • via Nuitee
J
Juliana • couple • de
8
2026-02-11 • via Nuitee
D
Dirk • couple • de
9
2026-02-11 • via Nuitee
S
Susi • family_with_children • at
9
Superfreundliches, zentrales Hotel
Pros:

Das Hotelpersonal war sowohl an der Rezeption als auch im Frühstücksbereich außergewöhnlich freundlich und hilfsbereit. Die Zimmer sind ausreichend groß und sehr sauber.
Anbindung an den öffentlichen Verkehr beginnt direkt vor der Haustür. Insgesamt hat es uns seeerhr gefallen!

Cons:

Nur zwei kleine Anmerkungen: Das Licht beim Bett ist für uns Leseratten etwas zu klein dimensioniert. Am reichhaltigen Frühstücksbuffet würde ich mir noch eine Nussmischung und Brotkörbchen wünschen.

2026-02-11 • via Nuitee
H
Helmut • couple • de
9
Modernes Hotel in sehr guter Lage!
Pros:

Top Lage in der Hafencity. Sehr gute Zimmer und nettes Personal.

Cons:

Alles ok!

2026-02-11 • via Nuitee
I
Inggrid Ellen • family_with_children • de
10
2026-02-10 • via Nuitee
M
Melanie • family_with_children • de
10
2026-02-10 • via Nuitee
P
Paola • solo_traveller • ch
10
Pros:

Friendly and great breakfast

2026-02-10 • via Nuitee
T
torsten • couple • de
9
Kommen gerne wieder
Pros:

Zimmer sehr gut eingerichtet- großräumig, komfortabel, Frühstück sehr nettes aufmerksames Personal, Frühstücks sehr reichhaltig. Die Lage zur City und Speicherstadt gut zu Fuß erreichbar.

Cons:

Tiefgaragen Parkplatz mit 28 € sehr teuer - auf der anderen Straßenseite über die Brücke - Parkplatz frei

2026-02-10 • via Nuitee
M
Manfred • solo_traveller • de
9
2026-02-10 • via Nuitee
I
Ian • solo_traveller • gb
9
Short but enjoyable stay
Pros:

Very nice modern and comfortable hotel in the Hagen City district of Hamburg

Cons:

Nothing

2026-02-09 • via Nuitee
M
Margot • family_with_children • at
9
Sehr empfehlenswert 😊
2026-02-09 • via Nuitee
O
Oliver • couple • de
8
2026-02-09 • via Nuitee
D
Daniel • couple • de
9
2026-02-09 • via Nuitee