Holiday Inn - Hamburg - HafenCity by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (9967 reviews)
Ueberseeallee 15 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Clean rooms
Convenient public transport
Cons:
Room rates can be high
Some amenities lacking

Categories

Cleanliness
9.34
The hotel is described as clean and well-maintained.
Service
9.81
Guests praised the friendly and attentive staff.
Location
9.85
The hotel is ideally located near many attractions.
Room Quality
8.8
Rooms are nice, but some guests found them a bit pricey.
Amenities
8.83
Some amenities were lacking, such as a minibar.
Value for Money
8.29
Considered somewhat high-priced, especially regarding room rates.
Food and Beverage
9.34
Breakfast options were plentiful and enjoyed by guests.
Overall Experience
9.31
Generally positive experiences with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Modern Comfort and Convenience
Discover contemporary rooms and suites at Holiday Inn - Hamburg - HafenCity, featuring free WiFi, flat-screen TVs, and a pillow menu for a restful stay.

Gourmet Dining and Relaxation
Indulge in regional German and modern European cuisine at the on-site restaurant, or unwind in the open lobby with a cup of coffee. 24/7 room service ensures you're catered to at all times.

Prime Location and Accessibility
Enjoy a prime location within walking distance of the River Elbe and iconic landmarks like the Elbphilharmonie. With easy access to public transport, exploring Hamburg's attractions is a breeze.

Book your stay at Holiday Inn - Hamburg - HafenCity for a seamless blend of comfort and convenience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 28 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.2
Based on 9967 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
P
Paul • couple • de
9
Schöner Kurzurlaub zum Hafengeburtstag
Pros:

Sehr nettes Personal
Hervorragendes Frühstück
Wir waren schon öfters zu Gast und kommen wieder

Cons:

Beim Frühstück ist es immer sehr voll
Aber die Wartezeiten sind nicht allzu lang

2026-05-30 • via Nuitee
M
Margherita • solo_traveller • it
7
2026-05-30 • via Nuitee
N
Nicolas • solo_traveller • de
10
2026-05-30 • via Nuitee
K
Köhler • solo_traveller • de
8
2026-05-30 • via Nuitee
O
Olga • couple • de
8
2026-05-30 • via Nuitee
P
Paarsch • solo_traveller • de
8
2026-05-30 • via Nuitee
M
Mai Westphal • solo_traveller • dk
7
Pros:

Very good breakfast, clean rooms

Cons:

The car park was full and the aircon was not very efficient at night. The room was not cleaned the second day

2026-05-29 • via Nuitee
D
Daniela • solo_traveller • fr
9
2026-05-29 • via Nuitee
I
Ingrid • couple • nl
9
Top
Pros:

Goede uitvalbasis om de stad te bezoeken.

Cons:

Parkeren moest op een andere plek
Aantal restaurants in de buurt mag nog groeien

2026-05-29 • via Nuitee
U
uluca • solo_traveller • tr
9
2026-05-29 • via Nuitee
C
Claudia • couple • de
8
Super schön!
Pros:

Die Lage ist unschlagbar, das Personal ist super freundlich und sehr aufmerksam und das Frühstück ließ keine Wünsche übrig! Wir kommen gerne wieder und waren mehr als zufrieden!

Cons:

Nichts!

2026-05-29 • via Nuitee
B
Bärbel • solo_traveller • de
9
2026-05-29 • via Nuitee
A
Antje • couple • de
8
Wir hatten einen schönen Aufenthalt
Pros:

Große Zimmer, schönes Frühstück mit viel Auswahl, tolle Pflegeprodukte im Bad, ganz hilfsbereites liebes Personal. Super Nähe zu U-Bahn und Bus.

Cons:

Man konnte die Klimaanlage auf „warme“ Temperaturen einstellen, aber ich hatte trotzdem das Gefühl, das es kalt ist. Auch der Heizkörper im Bad konnte aufgedreht werden, wurde aber nicht warm.

2026-05-29 • via Nuitee
J
Jürgen • solo_traveller • de
8
2026-05-29 • via Nuitee
K
Karin • couple • de
8
Pros:

Freundliche Mitarbeiter, sehr saubere Zimmer. Das Hotel hat eine vorteilhafte Lage mit guter Anbindung an den ÖPNV.
Beim Frühstück ist für jeden Geschmack etwas dabei und die Platten, Müslis etc. werden immer wieder nachgelegt.

Cons:

Der Frühstücksraum ist recht voll.

2026-05-28 • via Nuitee
A
Anna-Lena • solo_traveller • de
9
2026-05-28 • via Nuitee
R
Ramona • couple • de
7
2026-05-28 • via Nuitee
S
Silke • couple • de
10
Hotel in sehr guter Lage. Kommen gerne wieder.
Pros:

Sehr gute Lage des Hotels.
Große Auswahl beim Frühstück 👍

Cons:

Verbesserungsvorschlag: Steckdosen bei den Fahrradständern zum Laden von E-Bikes

2026-05-28 • via Nuitee
M
Michael • family_with_children • de
8
2026-05-28 • via Nuitee
A
Andreas • couple • de
9
2026-05-28 • via Nuitee