Holiday Inn - Hamburg - HafenCity by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (9081 reviews)
Ueberseeallee 15 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Clean rooms
Convenient public transport
Cons:
Room rates can be high
Some amenities lacking

Categories

Cleanliness
9.34
The hotel is described as clean and well-maintained.
Service
9.81
Guests praised the friendly and attentive staff.
Location
9.85
The hotel is ideally located near many attractions.
Room Quality
8.8
Rooms are nice, but some guests found them a bit pricey.
Amenities
8.83
Some amenities were lacking, such as a minibar.
Value for Money
8.29
Considered somewhat high-priced, especially regarding room rates.
Food and Beverage
9.34
Breakfast options were plentiful and enjoyed by guests.
Overall Experience
9.31
Generally positive experiences with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:44

Property Description

Modern Comfort and Convenience
Discover contemporary rooms and suites at Holiday Inn - Hamburg - HafenCity, featuring free WiFi, flat-screen TVs, and a pillow menu for a restful stay.

Gourmet Dining and Relaxation
Indulge in regional German and modern European cuisine at the on-site restaurant, or unwind in the open lobby with a cup of coffee. 24/7 room service ensures you're catered to at all times.

Prime Location and Accessibility
Enjoy a prime location within walking distance of the River Elbe and iconic landmarks like the Elbphilharmonie. With easy access to public transport, exploring Hamburg's attractions is a breeze.

Book your stay at Holiday Inn - Hamburg - HafenCity for a seamless blend of comfort and convenience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 28 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 9081 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.85
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 9.31
W
Wiebke • family_with_children • de
9
2026-03-07 • via Nuitee
S
Silvia • couple • de
10
Sehr gute Atmosphäre und ein tolles umfangreiches Frühstück.
Pros:

Trotz Strassen sehr ruhig.Hilfsbereites und freundliches Personal.

2026-03-07 • via Nuitee
A
Annalena • couple • at
7
Optimal
Pros:

Lage und Frühstück bestens!
Personal sehr freundlich!

Cons:

Mir fehlte die Minibar mit kleinem Kühlschrank!!

2026-03-07 • via Nuitee
M
Matthias • couple • de
8
2026-03-07 • via Nuitee
M
Marc • solo_traveller • de
9
Pros:

Lage perfekt

Cons:

Frühstücken mit 28€ zu teuer
Zimmer werden nur alle 2 Tage gereinigt

2026-03-07 • via Nuitee
N
Neumayer • couple • at
9
Empfehlenswertes Hotel, das ich jederzeit wieder buchen würde
Pros:

Sehr freundliches und entspanntes Personal

2026-03-07 • via Nuitee
F
Fabio Filipe • family_with_children • pt
8
Pros:

Schön modern

Cons:

Für eine Nacht ziemlich teuer das Frühstück war es nicht Wert.

2026-03-07 • via Nuitee
M
Martin • couple • na
10
2026-03-06 • via Nuitee
S
Scharmann • family_with_children • de
8
2026-03-06 • via Nuitee
J
Jens • family_with_children • za
10
2026-03-06 • via Nuitee
D
Diana • couple • de
10
Great location, breakfast, clean room
Pros:

Amazing breakfast, great location, friendly staff

Cons:

Nothing

2026-03-06 • via Nuitee
B
B. • couple • de
9
2026-03-06 • via Nuitee
J
Julef • family_with_children • de
8
2026-03-06 • via Nuitee
R
Reinhild • couple • de
10
Es war sehr schön, super freundliches Personal
Pros:

Es passte alles, gut zu erreichen mit der UBahn, schnell am Shopping Center gelegen. Frühstück war sehr gut 😊

Cons:

Es hat uns alles gefallen

2026-03-06 • via Nuitee
H
Hendrik • couple • de
10
Pros:

Super Service, sehr gute Lage und fantastisches Frühstück.

2026-03-05 • via Nuitee
A
Andrea • family_with_children • de
10
2026-03-05 • via Nuitee
F
Frano • family_with_children • hr
10
2026-03-04 • via Nuitee
M
Markus • family_with_children • de
9
2026-03-04 • via Nuitee
M
Martin • family_with_children • de
9
2026-03-04 • via Nuitee
M
Markus • family_with_children • de
8
2026-03-04 • via Nuitee