Holiday Inn - Hamburg - HafenCity by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (10835 reviews)
Ueberseeallee 15 , Hamburg , DE
+49 40 32503850

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (including concierge)
Excellent, varied breakfast
Very good central location (Hafencity, near U4 and cruise terminal)
Clean, modern and spacious rooms with comfortable beds
In-house restaurant and congenial bar
Cons:
No minibar/refrigerator in standard rooms
Rooms only cleaned every two days (complaint for price category)
Low lighting/drab wall colours in some rooms
Some rooms have ventilation-only (no openable window)
Outdated public computers / connectivity issue
Lobby sometimes smells of cooking; parking expensive

Categories

Cleanliness
9.2
Repeated mentions of 'very clean' rooms and well-kept en-suite; overall strong cleanliness impressions in multiple reviews.
Service
9.3
Many comments praising friendly, helpful staff (notably a helpful night concierge) and attentive breakfast/restaurant service.
Location
9.4
Consistently praised: central Hafencity location, minutes from U4, good for cruise terminals and airport/train links—very convenient for sightseeing and business.
Room Quality
8.2
Rooms described as large, modern and comfortable with good beds, but some negatives: low lighting/drab walls, ventilation-only rooms (no openable window), mixed bathroom configurations (bathtub vs shower).
Amenities
7.6
Good in-house restaurant and breakfast; negatives include no minibar/refrigerator in standard rooms, outdated foyer computers, and occasional lobby odor and expensive parking.
Value for Money
7.5
Generally positive stay but some guests noted the hotel (and restaurant/parking) feels a bit expensive for the offerings; also a complaint about rooms cleaned only every two days for this price category.
Food and Beverage
9
Breakfast repeatedly described as excellent and varied; in-house restaurant and congenial bar praised though a few found the restaurant a little pricey.
Overall Experience
9.4
Overall very positive short-stay experiences: friendly staff, excellent breakfast, clean modern rooms and excellent location outweigh a few practical shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Comfort and Convenience
Discover contemporary rooms and suites at Holiday Inn - Hamburg - HafenCity, featuring free WiFi, flat-screen TVs, and a pillow menu for a restful stay.

Gourmet Dining and Relaxation
Indulge in regional German and modern European cuisine at the on-site restaurant, or unwind in the open lobby with a cup of coffee. 24/7 room service ensures you're catered to at all times.

Prime Location and Accessibility
Enjoy a prime location within walking distance of the River Elbe and iconic landmarks like the Elbphilharmonie. With easy access to public transport, exploring Hamburg's attractions is a breeze.

Book your stay at Holiday Inn - Hamburg - HafenCity for a seamless blend of comfort and convenience.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.7
Based on 10835 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9.4
Room Quality: 8.2
Amenities: 7.6
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.4
R
Ricardas • solo_traveller • lt
9
2026-10-31 • via Nuitee
D
Daniel • solo_traveller • de
9
2026-10-31 • via Nuitee
S
Susan A • couple • gb
9
Fresh, new hotel in a situation very convenient for our plans.
Pros:

All the staff were most pleasant. The night conciege Jan-Hendrick was particularly helpful when we had to return for an extra night as our flight home was cancelled.
Large sized room and ensuite, all very clean. Comfortable bed. Good heating. Clothes storage not very generous considering the size of the room but extra hangers helped. Good to have hooks outside the wardrobe to hang damp coats.
Breakfast very good with attentive staff, served in a light airy dining room.
A good in-house restaurant which served most of the day. Congenial bar. A little expensive but convenient.
Location minutes from U4, including a lift, and with easy to link with the airport train.

Cons:

Lighting in the room was low, especially as the wall colours were drab but the lighting was fine in the bathroom.
Disappointed that the computers in the foyer hadn't been updated so we were unable to link to Lufthansa airline website.

2026-10-31 • via Nuitee
G
Georg • couple • at
9
Sehr gutes Stadthotel, neu, gute Lage, gutes Personal, kann man weiterempfehlen!
2026-10-31 • via Nuitee
M
Melanie • couple • at
8
2026-10-30 • via Nuitee
S
Susanne • couple • de
9
Ein gelungener Aufenthalt für einen Kurztrip nach Hamburg
Pros:

Hervorragendes, abwechslungsreiches Frühstück, zentrale Lage, ruhiges Zimmer, Personal sehr freundlich, alles recht unkompliziert.

2026-10-30 • via Nuitee
K
Karin • couple • de
9
2026-10-30 • via Nuitee
J
Johannes • couple • de
7
Würden wir wieder buchen
Pros:

Top Frühstück, ruhige Lage hinten raus,großer Fernseher .tolle Lage zu Bus und U-Bahn

2026-10-30 • via Nuitee
D
daniel • family_with_children • de
8
2026-10-30 • via Nuitee
A
Ariane • family_with_children • de
8
2026-10-30 • via Nuitee
K
Kurt • family_with_children • ch
9
Empfehlenswert
Pros:

Sehr freundliches und angenehmes Hotel, gute Lage in der Hafencity, bequeme Betten, ich habe mich wohl gefühlt.

2026-10-30 • via Nuitee
K
Kerstin • couple • de
9
2026-10-29 • via Nuitee
A
Angela • couple • de
7
2026-10-29 • via Nuitee
J
Josef • extended_group • at
10
2026-10-29 • via Nuitee
A
Augusto • couple • br
10
2026-10-29 • via Nuitee
J
Jaqueline • family_with_children • de
10
Pros:

guter service, früherer check in war möglich, tolle lage

Cons:

---

2026-10-29 • via Nuitee
A
Anika • family_with_children • de
10
Pros:

Sehr schönes Hotel. Zimmer groß und sauber. Sehr nette Angestellte. Sehr gutes Frühstücksbuffet welches keinen Wunsch offen ließ. Sehr gut erreichbar mit der U4 und Bus 111. Gerne wieder

2026-10-28 • via Nuitee
A
Aleksej • solo_traveller • dk
9
2026-10-28 • via Nuitee
F
Felix • couple • at
8
2026-10-28 • via Nuitee
S
Sebastian • solo_traveller • at
9
2026-10-27 • via Nuitee