Socialtel La Paz - formerly Selina La Paz

Overcharged at check-in.

After arriving from the overnight bus from Uyuni, I arrived early. I had booked through booking.com which quoted me a private room in USD.

Upon check-in, the staff asked to see my reservation and then decided to charge me double the rate, despite paying cash in Bolivian currency. I showed her the going rate ($ to 6.91 Bs) and she said their rate is 11 Bs, which is almost double. The initial price I was quoted for early check-in also magically doubled.

I was exhausted and knew arguing wouldn’t get me anywhere. So flagging here - choose elsewhere particularly if you’re on a budget as you will get scammed!

Hotel needs update. Hotel staff are very cold. Dirty and broken towels. Very old bathrooms and smelly. Small shower. Area is not safe. Limited dining

Poor condition of the hotel. Stuff is not friendly. Highly price for the drinks and food. Dirty and old towels. Small bathroom and smelly. Not recommended hotel. Breakfast was ok

Outdated hotel. Smelly and small bathroom. Expensive food and drinks. Noisy and unsafe area. Old towels are provided. Not recommended hotel

Old hotel. Small bathroom. Very dirty and old towels. Smelly bathroom. Pillows are old and smelly. Breakfast ok. Stuff not very friendly. Dirty hotel. Expensive drinks and food. Unsafe location.

Second day different room. Wanted to stay in a private room just because after using a dorm for the first night. No trouble with either and bed linens, room was very comfortable! The only thing is tbe or hate room was facing the street and if you open the window to let air in, it’s hard to sleep with the street noise. Maybe ask for a room not facing the street if possible

I was pleasantly surprised to see the dorms so clean. At least tbe one I was in was very clean and only had one other person with me. I stayed one more night and this time I took a private and can’t complaint at all!
The only thing I would say for the dorms is maybe make the curtains darker in colour so if someone else turns on a light, you can still get light block and also add usb charger to electrical outlets if possible

ok

The people at the front desk were amazing, very helpful and always willing to help.

Estadia confortável, bem central. Atendeu às expectativas.

The room was extremely noisy day and night. One morning cleanijg staff barged into the room without knocking and almost caught us both naked. Had to ask for toilet paper. Service in the restaurant was awkward and at times even rude.

Ótima localiza e serviço

Excelente servicio y comida deliciosa!. Volvería muchas veces!

Good place nice room and comfortable. Dinner/lunch food was a bit dodgy with one of us finding undercooked chicken.

The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.

The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.

The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.

A great hub from which to explore the city, very helpful staff!

The worst Selina experience so far. I would have never expected:
- lack of cleaning in the rooms
- lack of tourist knowledge from the staff ( I was sent to th wrong bus terminal)
- lack of customer service:
30-40' waiting for a breakfast,
>40' for a dinner in which most of the menu was not available
No allergies were considered, which were previously communicated, in the breakfast boxes, which were prepared, which in reality were cancelled the evening before, cause we could have had a standard breakfast
- difficulties in getting the phone charged as the plugs didn't work

Great hostel close to many of the attractions. Safe area. Easy to organise activities through the hostel. Staff are friendly. Would recommend