TownePlace Suites by Marriott Temple

Hotels
TownePlace Suites by Marriott
7.4 (86 reviews)
2612 Gillmeister Lane , Temple , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
None (Property under construction)
Cons:
Property still under construction
Booking.com unaware
Refund process ongoing

Categories

Cleanliness
5
The cleanliness was negatively impacted as the property was still under construction.
Service
3
Guests had a poor experience with service as they were unable to check-in due to the property being under construction, leading to booking issues and refund requests.
Location
5
The location feedback was not applicable due to guests not being able to check-in because the property was still under construction.
Room Quality
5
Room quality assessment was not possible due to the property being under construction and guests not being able to stay.
Amenities
5
Guests couldn't utilize the amenities as the property was still under construction and they were unable to check-in.
Value for Money
5
Value for money couldn't be assessed as guests were unable to stay at the property which was still under construction.
Food and Beverage
5
Food and beverage services couldn't be evaluated as guests were unable to check-in due to the property being under construction.
Overall Experience
5
Due to the property being under construction and guests unable to check-in, the overall experience was negative and guests are seeking refunds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 04:34

Property Description

Welcome to TownePlace Suites by Marriott Temple, your perfect home away from home!

Luxurious Accommodation: Stay in style at our 3-star hotel offering modern and comfortable rooms, perfect for families or solo travelers. Enjoy the convenience of free WiFi during your stay.

Family-Friendly Environment: Our hotel features spacious family rooms, ensuring everyone has a cozy and enjoyable stay. Create lasting memories with your loved ones in our welcoming atmosphere.

Convenient Location: Just 48 km from the nearest airport, Killeen-Fort Hood Regional Airport, our hotel provides easy access for travelers. Explore the surrounding area with ease and make the most of your visit.

Book your stay at TownePlace Suites by Marriott Temple now and experience the perfect blend of comfort and convenience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.4
Based on 86 reviews
Cleanliness: 5
Service: 3
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 5
M
Monique young couple us
1
Bad
Cons:

This property was still under construction and not able to check in. Booking.com was not aware I’m still trying get a refund.

2025-01-28 via Nuitee
J
Jeremy
2
Pros:

The hotel was still under construction and not even open .. we had travelled from New Zealand after 20 hours of travelling and had to find replacement accommodation .. extremely dissatisfied with Expedia

2024-08-25 via Nuitee
L
Linda solo traveller us
8
Would stay here again & recommend
Pros:

So clean & safe

Cons:

The a/c in my room didn’t work so had to move to another floor

2024-05-13 via Nuitee
M
Marcia
10
Pros:

Great time. Very Clean. Staff was very friendly. Quiet.

2024-04-12 via Nuitee
J
Janine family with young children us
1
Bad
Cons:

Under construction, Fire alarm went off several times during the night and the next night. Not many channels available on TV. Had I known it was under construction I wouldn't have stayed there.

2024-03-27 via Nuitee
H
Helen Kay
6
Want stay there again
Pros:

Was not impressed at all with the hotel

2024-03-21 via Nuitee
D
Donna family
10
Pros:

The staff made the property, they were so kind and professional. Would rate them a 100 out of 10.

2024-03-11 via Nuitee
T
Tammy family with young children us
3
Poor
Pros:

It was quiet

Cons:

I paid for a king size bed and I got a queen and the breakfast was not as they advertised

2024-03-07 via Nuitee
M
Marsha family
4
Pros:

We arrived to the property and found that it was under construction, because of some sort of water/flood damage. The main floor was not open...blocked off and and the dinning/ area not available.

2024-03-05 via Nuitee
K
Kandy young couple us
10
Very expensive but nice hotel.
Pros:

Very nice clean room. Nice linens.

Cons:

Bad Leak under kitchen sink in 407.
Need paper coffee cups in rooms and medium or light roast coffee. All I had was dark roast. Had to go out in sub freezing temps to get my own cup out of the car to take my coffee with me. These are small things it’s a very nice hotel. Of course for $200 it better be.

2024-01-15 via Nuitee
E
Exploration420365 Solo travel
2
Terrible customer service
Pros:

Terribly rude staff. No one answers the phone when u call but they can sit outside and smoke cigarettes. I couldn’t even get a receipt on check out and apparently they don’t know how to send it via email. I will never be back. Reported the issues to Marriott and the BBB.

2024-01-13 via Tripadvisor
M
Monique
10
Pros:

Lovely hotel with friendly English speaking staff

2023-10-20 via Nuitee
K
Kevin family
10
Pros:

Everything went well. Property was nice and clean. Easy in and out. Liked the location, near the interstate but not loud, and also right next to a residential area. Saw deer in the morning near the wooded area. Stayed three nights, no problems at all. Will stay there again.

2023-09-04 via Nuitee
A
Artemiza family with young children us
10
Exceptional
2023-08-31 via Nuitee
E
Edwards young couple us
1
Bad
Cons:

The evening clerk of August 19th, said that he couldn't find my Booking.com reservation; said my driver's license was fake, told me my receipt from Booking.com was "just a receipt"!. Told me there was no such zipcode or town as was on my driver's license. Told me he would need me to pay the hotel again. They held my money, in effect, for 9 days despite multiple phone calls and sending them proof of my previous Bookings.com paymemt. After at least 5 phone calls... finally manager told me that Booking.com had put the reservation under my first name. That's not what my receipt said. Total scammers. Will hope to intimidate you into paying twice. Booking.com app erases your past trips, makes it hard to prove. Will steal and hold your grocery money. Hope that you forget about the double charge. There is the time value of money and sales quotas to cosider! Stay away! They should be investigated! Congress should pass laws about/ regulate apps and hotel cahoots double chargers. I have a mind to take them to court! Not a letigious person. Somebody, PLEASE! Regulate this industry!

2023-08-27 via Nuitee
R
Russell young couple us
9
great time, great experience and if an employee has any symptoms take the day off!
Pros:

Staff was friendly and super nice, and the Elder lady that night that worked the front desk was a blessing!!

Cons:

an employee in the morning at breakfast was coughing made us a little nervous,

2023-08-17 via Nuitee
K
Kovach solo traveller us
10
Exceptional
Pros:

Convenient to shops

Cons:

loved it all

2023-08-07 via Nuitee
C
Christopher review category business travellers us
10
Exceptional
2023-07-29 via Nuitee
J
Joe family with young children us
4
Disappointing
2023-07-07 via Nuitee
A
Anthony
8
Pros:

2023-06-25 via Nuitee