Holiday Inn Express - Alliance by IHG

Hotels
•
Holiday Inn Express
8.5 (198 reviews)
1630 Holsten Dr. , Alliance , US
+1 330-821-6700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff and efficient front-desk service
Outstanding breakfast with good variety and coffee
Convenient, central location
Comfortable, up-to-date rooms with large TVs
Pet-friendly accommodations
Pool and on-arrival happy hour
Cons:
Housekeeping problems: infrequent cleaning, towels, toilet issues
Mold/mildew in showers and musty room smells
Shower water extremely hot (safety concern)
Occasional payment/communication mishandling
Google Maps misdirects to train yard
No hot tub (missed amenity for some guests)

Categories

Cleanliness
5.5
Multiple guests reported poor housekeeping: mold/mildew in showers, musty smells, infrequent towel changes, toilets not cleaned and a door left open. These specific cleanliness failures reduce the score.
Service
9.5
Staff described as friendly and efficient with positive front-desk interactions and helpfulness (happy hour, welcoming). A few service breakdowns occurred (housekeeping oversights, payment/communication confusion), but overall service sentiment is strongly positive.
Location
9.5
Multiple reviews praise the convenient location (close to customers, nice location for events). Minor issue noted that Google Maps directions are incorrect, but location itself is highly rated.
Room Quality
7.5
Rooms are described as large, up-to-date and comfortable with big TVs and pet-friendly options, but some rooms had issues: musty smells, mold/mildew in showers and dangerously hot shower water for a child, lowering the score.
Amenities
10
Amenities are frequently praised: outstanding breakfast offerings, happy hour on arrival, a swimming pool, pet-friendly facilities and good coffee. The only minor regret mentioned was the absence of a hot tub.
Value for Money
8
Guests generally felt the price was reasonable, though some expected cleaner rooms for the price paid which slightly tempered the value perception.
Food and Beverage
9
Breakfast repeatedly described as outstanding with a good range of options (real bacon and turkey bacon, great coffee). Overall very positive F&B sentiment.
Overall Experience
9
Most guests report a very positive stay and would return or recommend the property; standout breakfast, friendly staff and comfortable rooms drive this, though housekeeping and a few operational issues slightly reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Comfort and Convenience

Luxurious Amenities
Featuring a hot breakfast bar and a fitness centre, Holiday Inn Express - Alliance ensures a comfortable stay for all guests. The shared lounge provides a cozy space to unwind after a day of exploring the city.

Convenient Location
Located just 8.5 km from Alliance Municipal Airport, this hotel offers easy access for travelers. The indoor pool, 24-hour front desk, and free WiFi add to the convenience and enjoyment of your stay at Holiday Inn Express - Alliance.

Ready to experience modern comfort and convenience at Holiday Inn Express - Alliance? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 198 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 10
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
R
Rachel • family_with_children • us
7
2026-10-30 • via Nuitee
M
Marlee • couple • us
10
2026-10-29 • via Nuitee
D
Donald • family_with_children • us
10
Pros:

Awesome

Cons:

Friendly efficient

2026-10-18 • via Nuitee
M
Marjan • couple • be
8
2026-10-17 • via Nuitee
D
Donald • family_with_children • us
10
2026-10-15 • via Nuitee
J
Jim • solo_traveller • us
10
Pros:

Clean

2026-09-14 • via Nuitee
S
Samantha • family_with_children • us
7
Very nice otherwise
Cons:

The water in the shower was extremely hot my poor child couldn't take a bath it was so hot

2026-09-10 • via Nuitee
J
Joshua • extended_group • us
4
Pros:

The location was close to our customer.

Cons:

We stayed here for 6 days on business working with a customer in the area. The first four days we only got fresh towels twice, they made the bed once, and never cleaned the toliet. Housekeeping left our door open all day and when we returned we found it open, luckily nothing looked like it was missing. I got sick on the fifth day, and had a disabling migraine and took a long hot shower, it was relaxing until I noticed all the mold and mildew under the shelves in the shower and hair wash shelf. The halls were dirty and didn't look like they vacuumed often. Wasn't a bad price but was expecting it to be much cleaner.

2026-09-04 • via Nuitee
F
Fleming • couple • us
8
Cons:

Room had a bit of a musty smell. Otherwise it was fine.

2026-08-17 • via Nuitee
V
Véronique • extended_group • fr
10
En un mot : merveilleux
Pros:

Tout

Cons:

Rien

2026-08-16 • via Nuitee
A
April • solo_traveller • us
1
Pros:

Nothing horrible customer service

Cons:

The fact they won't communicate when there was an issue.

2026-08-15 • via Nuitee
R
RMcNabb • solo_traveller • nz
10
Great accommodation and facilities
Pros:

Friendly staff and loved the happy hour on arrival. Breakfast had a range of options

Cons:

Nothing. Very happy with the stay

2026-08-09 • via Nuitee
H
Helen • couple • gb
8
2026-07-23 • via Nuitee
E
Elizabeth • couple • us
10
Relaxing and refreshing. Will use IHG as our go to hotels.
Pros:

It was very clean, up to date. Large room with large tv. Pet friendly. Easy checking in. Breakfast was very nice. Real bacon and a turkey bacon option for others. Great coffee. Nice location

Cons:

Google Maps has the direction incorrect. It kept trying to tell us to turn into the train yard. Apple Maps is correct.

2026-07-23 • via Nuitee
D
Dylan • solo_traveller • us
9
One of the best hotels in Alliance.
Pros:

The breakfast was outstanding. This was one of the best and nicest hotels I stayed at in Alliance that I would recommend it to anybody who needs a place to stay there. I would stay there again. I was there for the Heritage Days Fun Run 5K and I was able to make it to the parade.

Cons:

I was bummed it didn’t have a hot tub. I was wondering if it use to have one and it got taken out because of some issues. I really didn’t have any reason to sit in one anyway especially after them scorching hot days that reached to 100 but it was nice it had a swimming pool so I was able to cool off in it.

2026-07-21 • via Nuitee
C
Curt • couple • us
10
If we go back for a visit in that area that’s where we will be staying .
Pros:

The breakfast was outstanding good selection

Cons:

Nothing

2026-07-17 • via Nuitee
J
Joel • solo_traveller • us
10
Pros:

Nice and clean. Breakfast was good.

2026-07-16 • via Nuitee
A
angela • family_with_children • us
9
Great stop
Pros:

Location, friendly staff, clean.

2026-07-11 • via Nuitee
J
Jacqueline • family_with_children • us
10
Great Stay!
Pros:

Great breakfast and comfort room

2026-07-04 • via Nuitee
D
Donald • solo_traveller • us
10
2026-06-28 • via Nuitee