Kimpton Aluna Resort Tulum by IHG

Hotels
•
Kimpton Hotels
9 (363 reviews)
Poligono 04 Fraccion 05 Lote 04 S/N , Tulum , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good amenities
Clean facilities
Cons:
Distance to beach
Food prices
Noisy rooms

Categories

Cleanliness
8.58
Rooms were clean but some reviews mentioned unkempt conditions.
Service
9.55
Staff were described as kind and professional, increasing the score.
Location
8.59
Some reviews criticized the distance from the beach and local amenities.
Room Quality
9.04
Generally noted as spacious, but complaints about room conditions in one instance.
Amenities
9.57
Positive reviews highlighted free bicycles and rooftop pool.
Value for Money
9.03
Good value mentioned, but concerns about food prices.
Food and Beverage
8.08
Mixed reviews on breakfast and restaurant quality.
Overall Experience
9.55
Most reviews indicated a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:27

Property Description

Luxurious Stay at Kimpton - Aluna Tulum

Nestled just 3.1 km from Tulum Archeological Site, Kimpton - Aluna Tulum offers a lavish retreat in Tulum.

Unwind by the Pool or Explore on Wheels

Indulge in the outdoor swimming pool, access beach clubs at sister properties, or explore the area on rented bikes.

Relaxation and Convenience at Your Fingertips

Enjoy pool views, a terrace, gardens, spa services, and a 24-hour front desk for all your needs. Each room features a flat-screen TV, private bathroom, and a wardrobe.

Book now to experience the perfect blend of luxury and comfort at Kimpton - Aluna Tulum.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 363 reviews
Cleanliness: 8.58
Service: 9.55
Location: 8.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.08
Overall Experience: 9.55
B
Bernard • couple • fr
10
Magnifique hôtel .
Pros:

Hôtel magnifique. Très confortable. Piscines au top . Tout était parfait.
Propreté petit déjeuné très bien.

Cons:

Rien

2026-03-04 • via Nuitee
İdil Zülal • couple • ee
10
2026-03-03 • via Nuitee
E
Evelyne • couple • il
9
Très agréable
Pros:

Très bien décoré ambiance jungle !

Cons:

Loin de la plage 😔

2026-03-03 • via Nuitee
M
Marcello • extended_group • it
8
Pros:

Struttura nuova e pulita, buona la colazione.
La posizione è comodo per raggiungere le spiaggia in bici e il centro in pochi minuti.

Cons:

Non mi hanno dato la stanza che avevo prenotato ma bensì una diversa con due letti matrimoniali in camera, segnalato l errore in reception mi hanno risposto che non era dovuto da loro l errore

2026-03-01 • via Nuitee
L
Lucie • family_with_children • fr
8
Pros:

L’hôtel très bien situé pas loin de la grande rue et pas loin du site archéologique. La piscine est sympa mais froide et le petit déjeuner varié. On a pris les vélos pour s’y rendre (attention à les vérifier en les prenant le garde boue de ma fille a bloqué la roue et elle aurait pu faire un soleil si elle n’avait pas maîtrisé son vélo). Chambres confortables

2026-02-28 • via Nuitee
M
Marion • extended_group • fr
9
Pros:

Nous avons séjourné 3 nuits dans cet hôtel.
Nous avons apprécié la mise à disposition d'un lit bébé pour notre fils, le petit déjeuner sous forme de buffet, la piscine et l'emplacement de notre chambre au rez-de-chaussée.
L'hôtel dispose d'un parking.

Cons:

La route pour rejoindre le centre est un peu dangereuse.

2026-02-28 • via Nuitee
T
Thierry • couple • be
5
Nogo
Cons:

Ontbijt beperkt en zelfs soms uitgeput. Ontbijtruimte periode februari druk en daardoor veel te klein

2026-02-27 • via Nuitee
W
Willem • couple • es
10
Pros:

Gorgeous, delicious food, incredible hospitality

2026-02-26 • via Nuitee
P
padam • family_with_children • mx
9
It was super wonderful. Specially the staff in restaurants and in reception were very much helpful.
Pros:

We love the architecture and greens in property. Also, it’s near by all good restaurantes but in very quite place.

Cons:

The more breakfast options should be there.

2026-02-26 • via Nuitee
C
Cnsmaia • extended_group • pt
10
Pros:

The breakfast is very good and has a lot of variety. The eating area and the roof top are beautiful. The staff is very nice and welcoming. You have bicycles available.

2026-02-24 • via Nuitee
C
Christina • couple • us
9
Tolles ruhiges Hotel mit schönen Pools und leckerem Frühstück
Pros:

Super Hotel mit schönem Pool in zentraler Lage. Man kann Fahrräder leihen um zum Strand zu fahren. Gym und Pool sind schön. Das Frühstücksbuffet lohnt sich.

Cons:

Alles war gut.

2026-02-22 • via Nuitee
C
Christelle • family_with_children • fr
10
Superbe séjour pour 3 nuits avec nos enfants.
Pros:

Tout était très bien, literie, personnel, petit déjeuner, propreté, sécurité et proximité des restaurants et du centre de Tulum.

Cons:

Rien

2026-02-14 • via Nuitee
D
Diego • couple • it
1
Da cancellare
Pros:

Andare via

Cons:

L'hotel e li staff cambiano i servizi inclusi nella prenotazione a loro piacimento e per loro una doccia con acqua calda non è essenziale ma u optional al quale si può rinunciare

2026-02-13 • via Nuitee
S
Susan • couple • gb
8
Pros:

Quiet
Clean
Good bathroom

2026-02-11 • via Nuitee
W
Wilfried • couple • fr
10
Super séjour, acceuil très agréable et emplacement à mi-chemin entre le centre et la plage (accès gratuit aux plage du p
Pros:

La chambre était très spacieuse (RDC avec accès piscine) avec produits de douche, peignoirs et super douche.
Présence d’un panier de plage et parapluie pour sortir.
Décoration de la chambre, très sympa.
Petite terrasse donnant sur la piscine.
Personnel très agréable et disponible.
Rooftop et tous les soirs un « social hours » proposé sur le rooftop ou au niveau de la piscine du bas.
Emplacement est génial à mi-chemin entre l’accès au parc du Jaguar (accès plage gratuit) et l’avenue avec les restaurants.
Prêt de vélo gratuit.

Cons:

Absence d’une machine à café ou d’une bouilloire pour le thé, ce qui est totalement incohérent avec le reste des prestations.

2026-02-10 • via Nuitee
R
Ruslan • couple • ee
9
2026-02-09 • via Nuitee
E
Evelyne • couple • il
8
Agréable
Pros:

Très agréable

2026-02-08 • via Nuitee
G
Gang • couple • us
8
2026-01-31 • via Nuitee
H
Henrik • couple • se
8
Perfekt om man vill stanna på hotellet
Pros:

Stort, allt fungerar som det skall. Trevlig personal. Bra poolområde.

Cons:

Det ligger inte nära något egentligen.

2026-01-27 • via Nuitee
S
Sarah • couple • at
5
Durchwachsen
Pros:

Social Hour, Lage, Rooftop Restaurant

Cons:

Das Zimmer war feucht und hat nach Schimmel gerochen. Selbst die Kleidung hat den Geruch nach nur 2 Tagen angenommen.

2026-01-27 • via Nuitee