Aluna Resort Tulum

Hotels
•
Kimpton Hotels
9 (412 reviews)
Poligono 04 Fraccion 05 Lote 04 S/N , Tulum , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good amenities
Clean facilities
Cons:
Distance to beach
Food prices
Noisy rooms

Categories

Cleanliness
8.58
Rooms were clean but some reviews mentioned unkempt conditions.
Service
9.55
Staff were described as kind and professional, increasing the score.
Location
8.59
Some reviews criticized the distance from the beach and local amenities.
Room Quality
9.04
Generally noted as spacious, but complaints about room conditions in one instance.
Amenities
9.57
Positive reviews highlighted free bicycles and rooftop pool.
Value for Money
9.03
Good value mentioned, but concerns about food prices.
Food and Beverage
8.08
Mixed reviews on breakfast and restaurant quality.
Overall Experience
9.55
Most reviews indicated a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:27

Property Description

Luxurious Stay at Kimpton - Aluna Tulum

Nestled just 3.1 km from Tulum Archeological Site, Kimpton - Aluna Tulum offers a lavish retreat in Tulum.

Unwind by the Pool or Explore on Wheels

Indulge in the outdoor swimming pool, access beach clubs at sister properties, or explore the area on rented bikes.

Relaxation and Convenience at Your Fingertips

Enjoy pool views, a terrace, gardens, spa services, and a 24-hour front desk for all your needs. Each room features a flat-screen TV, private bathroom, and a wardrobe.

Book now to experience the perfect blend of luxury and comfort at Kimpton - Aluna Tulum.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 412 reviews
Cleanliness: 8.58
Service: 9.55
Location: 8.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.08
Overall Experience: 9.55
B
Bradley • extended_group • gb
6
Pros:

Rooms were nice and clean and the free drinks in the evening is a lovely touch

Cons:

Rooftop bar and restaurant was never open and looked like it hadn’t been for a while so the photos advertising the property are not accurate. Breakfast says it starts at 7 however it’s more like 7:20 which is an ideal Wen we have a transfer booked.

2026-05-19 • via Nuitee
S
Sandro • solo_traveller • ch
7
2026-05-17 • via Nuitee
B
Bradley • extended_group • gb
3
2026-05-08 • via Nuitee
L
Lozinguez • couple • fr
9
Bien
Pros:

Calme et confort

Cons:

Personnel pas super aimable

2026-05-01 • via Nuitee
M
Mica • couple • gb
10
The perfect little getaway
Pros:

It was close to all restaurants, a small drive (8mins) to beachfront and a lovely hotel with great staff

Cons:

Nothing really, if we had to say, the upstairs bar could have been open but then the staff gave us poolside service so really they went above and beyond!

2026-04-30 • via Nuitee
D
Dror Katzman • couple • il
10
Pros:

Every thing

2026-04-30 • via Nuitee
M
M • solo_traveller • gb
8
Relaxing time at the rooftop pool
Pros:

I enjoyed the stay and loved the rooftop pool which I practically had to myself the times I used it, so was very peaceful! The other pool on the ground floor was nice too. Beach towels were readily available. I had a lovely big room with nice facilities. There was a good selection of fruit, yogurt, nuts etc on the breakfast and when I was served hot food (fried eggs) that was also tasty. I enjoyed the 'social hour' where a free daily cocktail was offered.

Cons:

The reception staff could have been more helpful - not much information was provided at check-in. I stayed at the hotel two nights before joining a group tour so I asked whether I could stay in the same room but they said no despite the hotel being very quiet at the time. It was also unclear what was included at breakfast - some people seemed to be offered a la carte and others not, although I was offered it one day when the buffet was not ready. Also, on returning to the hotel one day, one member of staff questioned me, as if I wasn't a genuine guest which upset me a bit. As stated, the hotel was quiet so the rooftop bar/ restaurant and swim-up pool weren't open. That could be made more clearly on the website.

2026-04-27 • via Nuitee
D
Daisy • couple • gb
10
Beautiful location with fantastic staff and wonderful food.
Pros:

Excellent air con! Really friendly staff who were happy to help with anything.

Cons:

N/A

2026-04-11 • via Nuitee
L
lionel • couple • fr
8
Pros:

Emplacement correcte si vous avez une voiture.

Cons:

Personnel de l hotel très bien et au top. Chambre parfaite, spacieuse et propre. Un petit bémol personnel concernant les serveurs au bar, beaucoup trop insistant pour consommer d avantage. Franchement trop lourd à mon goût.

2026-04-11 • via Nuitee
C
Christopher • solo_traveller • gb
10
Pros:

Everything! Fantastic hotel and all the staff were amazing!

Cons:

Nothing!

2026-04-10 • via Nuitee
G
Gulyamov • couple • us
10
2026-04-08 • via Nuitee
S
SIDALI • couple • fr
9
Très beau séjour
Pros:

Le lieu le cadre est magnifique la piscine sur le rooftop et le parking juste à côté
Nous partions en excursions nous avons apprécié les box préparé merci

2026-04-04 • via Nuitee
C
Concetta • couple • ch
9
Un bellissimo e piacevolissimo soggiorno
Pros:

Struttura bella e curata, da una sensazione di stretto contatto con la natura. Pulito e ordinato. Parcheggio molto comodo, di sera tardi spesso pieno. Camere pulite e ampie, e ben arredate con gusto, prodotti da bagno di buona qualità in formato dispenser, per limitare la plastica. In camera abbiamo trovato un ombrello e una borsa mare con teli da poter utilizzare durante la il soggiorno. I balconi con tetti di paglia molto caratteristici e belli, belli anche l’arredamento del balcone. da vedere, servizio aperitivo pomeridiano riservato ai clienti dell’hotel anche molto gradito. C’è anche una piscina sul rooftop.

Cons:

Potrebbe essere migliorata la gentilezza e la disponibilità del personale, la richiesta delle mance un po insistente e a tratti fastidiosa. Palestra poco attrezzata.

2026-04-01 • via Nuitee
E
Elisia • solo_traveller • ca
10
2026-03-30 • via Nuitee
E
El Mehdi Mohammed • solo_traveller • be
6
2026-03-30 • via Nuitee
K
Kaja • family_with_children • no
10
Pros:

Nydelige rom og fasiliteter, fantastisk frokost og middag i restauranten. Barna elsket bassenget. Særdeles hyggelig og serviceminded i resepsjonen. Vi fikk låne sykler gratis og fikk gode tips til stoppesteder. Hyggeligste service vi hadde i Tulum, skulle gjerne ha blitt lenger.

Cons:

Ingen ting. Alt var topp.

2026-03-30 • via Nuitee
J
juan • couple • cl
8
Paseo a tulum
Pros:

La habitación

Cons:

El desayuno

2026-03-29 • via Nuitee
M
Markus • extended_group • us
6
No hot water! Staff very nice and food was good.
Pros:

Property is in a nice setting. Lovely plantings and good food on site.

Cons:

There was no hot water the entire duration of our stay. Staff had no answers as to why. Main pool was closed the last three days of our stay.

2026-03-27 • via Nuitee
B
Brigitte • family_with_children • fr
7
Bon séjour mais accueil et entretien à revoir
Pros:

Chambre confortable et propre mais sombre par contre hôtel bien placé

Cons:

L’entretien des jardins laisse vraiment à désirer et la piscine n’était pas propre dommage le petit déjeuner n’était pas à la hauteur du classement de l’hôtel il fallait même payer un expresso ! Quant au personnel il faudrait s’améliorer au niveau de l’accueil

2026-03-27 • via Nuitee
Éric • family_with_children • fr
8
Je recommande. Très bon rapport qualité/prix
Pros:

Qualité de petit déjeuner. Calme.

Cons:

Salle de sport - très peu d'équipement

2026-03-23 • via Nuitee