Quest NewQuay

Hotels
•
Quest Apartment Hotels
9.2 (4756 reviews)
26 Caravel Lane , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Clean Rooms
Comfortable Accommodation
Cons:
Incomplete Cleanliness
Issues with Amenities

Categories

Cleanliness
8.1
Some reviews mention unclean laundry facilities, dust, black mold, and inconsistent daily servicing.
Service
10
Reviews consistently praise the helpful and friendly staff.
Location
10
Guests frequently highlight the excellent location near the waterway and tram stop.
Room Quality
9.1
Rooms are described as clean, spacious, and comfortable despite some complaints about specific issues.
Amenities
8.6
While some basic amenities are noted, there are complaints about the lack of housekeeping services and cleanliness.
Value for Money
9.1
Perceived good value given the location and facilities available.
Food and Beverage
9.1
Standard quality for this hotel tier.
Overall Experience
9.6
Overall positive experience with minor hiccups that did not detract significantly from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Luxurious Accommodation
Indulge in a stay at Quest NewQuay, just 700 meters from Marvel Stadium and 2.8 km from Melbourne City Conference Centre. Enjoy complimentary WiFi and unwind in air-conditioned rooms with flat-screen TVs.

Convenient Location
Explore Melbourne with ease - St Paul's Cathedral is only 3.4 km away, and Melbourne Airport is a short 22 km drive from the property.

Modern Amenities
Experience comfort and convenience with our range of facilities. Book your stay now at Quest NewQuay for a memorable Melbourne experience.

Important information:

Please note that there is extra charges when you pay with a (Visa, Mastercard, American Express etc) credit card.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 4756 reviews
Cleanliness: 8.1
Service: 10
Location: 10
Room Quality: 9.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 9.1
Overall Experience: 9.6
M
Minto.aus • solo_traveller • au
10
2026-04-11 • via Nuitee
L
Lisa • solo_traveller • au
10
2026-04-11 • via Nuitee
A
Alex • solo_traveller • au
10
Pros:

The room was clean and comfortable, and the staff were very friendly. Combined with the great location, everything was superb.

2026-04-11 • via Nuitee
T
Tony • solo_traveller • au
10
2026-04-11 • via Nuitee
W
William • solo_traveller • au
9
Exactly what I needed, appreciate the hot water and cleanliness, bed was comfy and nice view of Docklands.
Pros:

Very clean and friendly staff, helped me when I lost my swipe card

Cons:

Not much

2026-04-11 • via Nuitee
D
Daniel • family_with_children • au
10
2026-04-11 • via Nuitee
M
Melissa • couple • au
3
2026-04-11 • via Nuitee
C
Christiane • couple • ca
10
Quel endroit agréable pour séjourner et visiter Melbourne !
Pros:

Avec l’arrêt du tramway gratuit à deux pas de l’hôtel, cela en fait un endroit idéal pour séjourner, visiter Melbourne et se rendre à l’AO !
De plus, la tranquillité et la vue de notre chambre au 17e, le petit café au bout de la rue, tout ça était parfait pour débuter notre voyage en Australie !

2026-04-11 • via Nuitee
J
Jorge • family_with_children • pt
7
Cons:

Foi pedido um berço que não tinha colchão nem lençóis e o resguardo estava sujo
Foi um fim-de-semana que não houve limpeza e quando foi feita a reserva não foi informado

2026-04-11 • via Nuitee
M
Markus • family_with_children • ch
10
2026-04-10 • via Nuitee
E
Emina • couple • au
10
2026-04-10 • via Nuitee
Y
Yi Jyun • family_with_children • tw
9
2026-04-10 • via Nuitee
H
He • family_with_children • cn
9
很满意
Pros:

设施齐全，厨房用具齐全

Cons:

沙发床垫有些脏

2026-04-09 • via Nuitee
C
Carmen • extended_group • nz
7
good
Pros:

cleanliness and location

Cons:

room on the small side

2026-04-09 • via Nuitee
G
gurjit • family_with_children • au
10
Staff so nice , cleaning number one everything so perfect
Pros:

Everything

2026-04-09 • via Nuitee
F
Felicity • couple • au
9
Good value
Pros:

Great location. Friendly staff. Great price. Very comfortable.

2026-04-09 • via Nuitee
P
Protuder • couple • au
8
Cons:

The bed wasnt the most comfortable

2026-04-09 • via Nuitee
L
Lucia • family_with_children • au
10
2026-04-09 • via Nuitee
H
Heather • couple • nz
9
Would stay again & would recommend to others
Pros:

Proximity to eating places & trams
Free laundry
Helpful staff

Cons:

No complaints

2026-04-08 • via Nuitee
J
Jennifer • couple • ca
6
Pros:

Great location

Cons:

Small kitchenette was missing items which we would have thought that staff would make sure were there before guests arrived

2026-04-08 • via Nuitee