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Facilities
Property facilities
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Tour desk
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Evening entertainment
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Entertainment staff
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Coffee Shop on site
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Fruits
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
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Covered parking
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Water sports equipment
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Garden Oasis with Mountain Views
Luxurious Accommodation
Hotel Orangutan provides 3-star accommodation with balconies offering stunning mountain views. Each room features a private bathroom and comfortable bed linen, ensuring a restful stay.
Culinary Delights
Indulge in a culinary journey at our on-site restaurant, offering a diverse menu of British, Indonesian, and international cuisine. Special dietary requests such as vegetarian, dairy-free, and halal options are also catered to with care.
Convenience at Your Fingertips
Enjoy the convenience of a tour desk, luggage storage, free WiFi, evening entertainment, and a concierge service during your stay. Additionally, a paid airport shuttle service is available for seamless travel experiences.
Experience a tranquil retreat at Hotel Orangutan - Book your stay now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
People no matter the age stay for Rp 50,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Het prachtige uitzicht over Bukit Lawang en de jungle.
We had the double room with balcony. You don't really see the river but you have a nice view anyway. The bed is comfy, there is good wifi, the big bathroom has hot shower and everything is clean. The owner and her staff are really nice and helpful. I was sick one day and they went to the pharmacy and brought me medicine.
It's not suitable for old or disabled people because there are high stairs to reach the rooms.
Uitzicht en faciliteiten
Geen warm water, veel beestjes en hoge trappen haha
Nice, big and clean rooms with balcony. We did not hear any music even though it was party time down the river in the village. The staff was super friendly and welcoming. Made sure our luggage was safe during our trek and organised laundry for us after it. Multiple options for breakfast, loved their lemon tea!
Nothing
We loved everything about our stay, beautiful clean family room with amazing rainforest view from the balcony. The hotel offers very convenient laundry service and is run by the most kind family who arranged the tours and (airport) transport for us. The 2D/1N jungle tour was more wonderful than we could have imagined beforehand, we were lucky enough to meet the orang utan and many more animals! Also the tuk tuk village tour was very enjoyable and interesting. We loved swimming in the river which is very close to the hotel and the food was great with the menu including vegan options as well. Definitely a ten out of ten! Don’t hesitate to book here!
We loved everything, there was the occasional gecko in the house and therefore there was some gecko poop on the floor and as said in other reviews there are little monkeys everywhere. We did expect this in the jungle and for us it contributed to our overall experience. Also we had to walk a steep stair to get to the room but this was also expected and no problem for us and the view from up there was more than worth the climb.
The area around the hotel.
Great view (if you ignore all of the construction)
- Slippery clay slope to enter through a construction site.
- no privacy, men working all around the room can see straight into the shower, toilet and bedroom.
- running water to the room stopped half way through a shower and noone available to assist until next morning
- construction starting just metres from the room each morning very loud and very early, lasting all day.
- found termites eating the bedframe
- sheets in bed had a curry smell
- only person in the hotel, unsafe for a woman on her own as everyone in the area will know you are there and alone.
- asked to discuss the issues with the owner multiple times but no response.
Acogedor, buenas vistas, agua caliente. El personal muy amable. Se come bien.
La limpieza, sobre todo del wc, debería mejorar. Estuvimos 3 noches y no tenían servicio de habitaciones para limpiar aunque fuera el suelo, ya que en esa zona con poco se llena de tierra.
Nos dijeron que cerraban el restaurante a las 21h, bajamos a las 20h y nos dijeron que estaban ya cerrados, al parecer porque no tenían más gente... nos quedamos sin cenar.
Super établissement
Personnel adorables
Vue magnifique sur bukit lawang
Je recommande
Les plats y sont excellents
Limpio y amplio
Que no tuviera wifi
Die Lage der Bungalows ist sehr schön, steil am Berg – mit einem wunderschönen Blick über das Dorf und auf den Fluss. Auch das Frühstück im Restaurant war sehr lecker, und das Personal war jederzeit freundlich und bemüht, uns zu helfen.
Das Hotel hat seine Versprechen nicht in allen Punkten erfüllt. In unserem Familien-Bungalow sollte es laut Beschreibung ein Schlafsofa für die Kinder geben, tatsächlich standen jedoch lediglich drei Matratzen auf dem Boden zur Verfügung. Decken für die Kinder haben wir auf Nachfrage sofort erhalten.
Nice hotel with friendly people. Daisy organised the hiking and rafting tour for our family consisting of three adults and three kids (ages 6,6 and 10). And we made a nice three hour tuktuk tour through the village to see the rice fields, palm sugar and tempeh and tofu production. A good way for our children to see how people in Indonesia live and work. Daisy also served nice pancakes and porridge for breakfast.
Rooms are nice and spacious, but the stairs to get there are steep! Not for people with limited mobility.
The staff and the location
The monkeys! But what do you expect when staying up in the trees? It’s their home but there were alot and very noisy on our roof. Definitely wear ear plugs. You cannot keep your windows and doors open. We have intruded into their world. So we cannot complain.
We had the pent house/family room. The steps were tough. Harder than my trek! But worth the view and our room was the coolest with a good ceiling fan. My children had the lowest rooms and they were quite hot but they liked their rooms.
Mooie ligging, originele setting tegen de bergflank, vriendelijke en behulpzame mensen, lekker eten
Zeer slecht geslapen door afschuwelijk luide live muziek tot de vroege uurtjes, en daarna bavianen op het dak maar dat laatste hoort nu eenmaal bij de jungle
Eravamo nella stanza più alta e, nonostante i vari gradini (che ci hanno tenuti allenati), la vista sulla giungla era esagerata, così come il fatto di essere totalmente immersi nella natura
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Mooie locatie met prachtig uitzicht.
We hadden het bovenste appartement, de klim is echt stevig. Het was in de nacht enorm warm.
Es ist ein kleines Familienunternehmen mit sehr freundlichen Personal und einer super Küche. Wir haben vor Ort eine zwei Tagestour in den Nationalpark gebucht. Es war einfach nur beeindruckend! Die Betreuung vor Ort und auf der Tour war sehr gut! Wir sind nun das zweite Mal hier gewesen und es wird sicherlich nicht das letzte Mal gewesen sein. Unbedingt zu erwähnen ist auch wie der Umgang mit Kindern ist, unsere Tochter 5 Jahre wurde sehr Respektvoll behandelt. Danke für die schöne Zeit.
Nichts
Nice place close to the river. Beautiful view.
You have to walk some steep stairs to get to your room. Tip: while checking in ask for a room without the roof. The monkeys will keep you up the entire night (like they did to us). Staff can’t help it of course, but it was a pretty tough trekking with 2 hours of sleep.
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