WoodSpring Suites Reno Sparks

We had a confirmed, paid reservation and arrived at 5:00 AM after a five-hour drive. Staff told us by phone that the property's system marked us a no-show because the booking was made after midnight, despite Booking.com confirming it. We asked politely to speak with a manager or in person; the staff member hung up on us. Five to ten minutes later, police arrived and told us to leave. We were cordial throughout and never received a room. Refund has not been processed. (Sparks PD Incident #2625001412.)

Not 24 hours front desk.

No coffee in the room nor the lobby. No nose tissues. Floor felt sticky. Walls paper thin. A male staff member was very rude regarding parking.

Our room was still very dusty, and the floor was also dirty with dog hair as well as there being a dog toy under our couch, it appeared that out room wasn't cleaned. Although it is out of the hotels control, our room was very loud with people slamming doors etc. I would not stay here again.

Too bad people don't pick up after their dogs but that's not the hotel's fault.

Gave me a keycard to a random persons room, did not bother to check if someone was living there before I entered the room. The keycards that were initially assigned did not work. The rooms did not have a lot of comfort and did not know the hotel was a hospitality home also. Did not know the hotel was 21+ there needs to be a thing on booking.com to specify that it is 21+.

Front desk gal was professional, but less than friendly. The hotel in general was not clean interior or exterior. Hall had a very bad food odor. Cigarettes littered the parking lot, stairway floor covered in muddy footprints during my entire stay. I did not get the requested 1st floor, but a 2nd floor room with a door that didn't lock. After being told they didn't have any other rooms I waited for a supervisor and or maintenance member to address the issue. I was then given a front facing room that was not as clean as the 1st room. Room 229 seemed lived in, hole in bathroom door, cuts in chair, food or ??? dried on walls, spills dried on floor. Terribly hard and warn mattress atop of a platform metal frame bed. As a back sleeper, this made sleeping very uncomfortable. By night three my lower back and tailbone hurt do bad I woke at 3:30 and got ready to check out. Shower head barely allowed decent water flow for washing/rinsing my long hair. Overall I will rethink staying here a 3rd time.

Ridiculous check-in process. Like signing a lease. We were there for one night...thank goodness. Room was sparse. Burn marks on the counter where a cook top was. Not very clean. Creepy!