Setup Hotels

Hotels
Independent
6.4 (58 reviews)
Calle Central # 1, casi Esquina de la Av. España, Santo Domingo Este, Santo Domingo , Santo Domingo Este , DO

Facilities

Free breakfast
Nature reserve
Proposal/romance packages available
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Street parking
Concierge service
See all facilities

Review Highlights

Pros:
Great staff
Excellent food
Cons:
Unsafe environment
Dirty rooms

Categories

Cleanliness
2.79
The worst place to stay, very unsafe and dirty.
Service
8.76
Staff is great, willing to assist in anything, friendly and accommodating.
Location
8.8
Close to everything, safe place.
Room Quality
4.75
A/C had a bad smell and didn't cool well.
Amenities
6.78
Basic amenities met standards but needed improvement.
Value for Money
5.74
Pricing aligns with the overall experience but not favorable due to cleanliness issues.
Food and Beverage
7.79
The food is excellent.
Overall Experience
5.76
Great staff and food, but cleanliness severely impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Luxurious Spa Services
Indulge in massages and body treatments at our spa, perfect for ultimate relaxation during your stay.

Delicious Dining Options
Savor a meal at the restaurant, grab snacks at the coffee shop, or enjoy a drink at the bar/lounge – culinary delights await.

Comfort and Entertainment
With complimentary Wi-Fi, room service, and an arcade/game room, we ensure you have a memorable and pleasant stay.

Experience all this and more at Setup Hotels in Santo Domingo Este. Book now and unlock a world of luxury and comfort!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JOS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6.4
Based on 58 reviews
Cleanliness: 2.79
Service: 8.76
Location: 8.8
Room Quality: 4.75
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 7.79
Overall Experience: 5.76
A
Alejandro
10
Pros:

Staff is great close to everything the girls work hard to accommodate

2025-09-21 via Nuitee
A
Alejandro
10
Pros:

I always come back here as it nice and so are the people I felt so comfortable I booked for a week and ended up rebooking for two months

2025-09-07 via Nuitee
A
Alejandro
10
Pros:

The staff is wonderful they were willing to assist in anything that I requested in a friendly and accommodating manner the food is excellent and they know the area and the can guide u in local affairs it's a safe place 🙂

2025-09-07 via Nuitee
A
Alejandro
10
Pros:

I can tell u the staff is willing to go above and beyond u can trust ur stuff to be safe and the food is wonderful I had a great stay

2025-08-25 via Nuitee
A
Angela Altagracia partner
2
Pros:

The worst place to stay very unsafe and dirty no water in the bathroom the a/c wit bad smell and don get a lot of cool air just a ceiling fan well the worst do not intend to stay in this place

2025-08-17 via Nuitee
P
Porfirio partner
10
Pros:

Good

2025-07-01 via Nuitee
M
Morena partner
4
Pros:

Puede mejorar si se disponen

2025-06-24 via Nuitee
W
Wister
2
Pros:

El personal terrible .nada agua caliente en baño.. internet terrible..

2025-06-15 via Nuitee
L
Lisaury
2
Pros:

Terrible hotel

2025-04-01 via Nuitee
L
Lisaury
2
Pros:

The hotel stuff listening private conversations, they get close to your room door then start know about your business

2025-03-30 via Nuitee
V
Verified traveler
2
Look for somewhere else and save your money
Pros:

If you want a decent place to stay, avoid this place. Everything about it is in a horrible/inhabitable condition and the maintenance of the place is just insanely poor. Molds and moisture everywhere.

2025-03-12 via Nuitee
C
Carolina
2
Horrible experience
Pros:

The room didn’t match the actual size it was very small no internet connection I couldn’t take a shower because the shower head was rusty and moldy horrible went to book another hotel the next day

2025-02-27 via Nuitee
L
Ludwing
4
Pros:

Toilets not flushing, bedsheets and room dirty. Door to balcony had lock broken.

2025-02-24 via Nuitee
I
Ileana V
10
Pros:

Close to the water

2024-11-16 via Nuitee
J
James Son
2
Pros:

Non

2024-10-02 via Nuitee
V
Verified traveler
2
A very bad / sub-standard hotel
Pros:

My wife stayed at this hotel for one night, the room was below average, clean enough to say the least, there was no soap in the bathroom, used toilet paper, the attendant does not know anything about anything, she offered to bring a bottle of water for the room, never came back, the hotel advertise a free breakfast, it was a lie, there is no breakfast, the customer service is non existing, I would never recommend or stay in this hotel ever again.

2024-08-03 via Nuitee
J
José Luis
10
Pros:

El un hotel muy bueno y limpio

2024-07-05 via Nuitee
F
Felix
2
Pros:

Las atenciones al es mala dos dias en la mañana no pude ballarme porque no huvo aqua pes me llebe una toalla y me bañe en casa de un sobrino mio

2024-05-26 via Nuitee
S
Syed
6
Pros:

An Average hotel

2024-05-22 via Nuitee
M
Maria L.
2
Pros:

First at all, this hotel was difficult to find as has not even its name displayed outside. Extremely poor customer service, room had no toilet paper, no tv program, no free minibar (as advertised), cold shower, no internet, and the manager was never available to address these issues. Next day there was no electricity and then no air conditioning in an 80 F degrees environment. A total nightmare that made me leave to a more decent place.
A gave 1 star because there is no 1/4 of a star.

2024-02-25 via Nuitee