Voyage Hotel

Was okay

Great hotel

Thank you for your response regarding my recent complaint about the Voyage Hotel. I would like to emphasize that the issues I experienced were entirely due to Expedia’s decision to include this hotel in your vendor listings and advertise it as a suitable accommodation. Presenting a hotel in this manner, when it clearly fails to meet basic standards of safety, cleanliness, and professionalism, is misleading to customers and effectively induces them to make bookings under false pretenses. As a reputable business, Expedia has a responsibility to ensure that the properties it promotes maintain acceptable standards. Misrepresenting this hotel in your listings is not acceptable and directly caused the inconvenience and distress I endured. I firmly believe that issuing a full refund for the charges incurred is not only justified but is also the best way to protect Expedia’s reputation and demonstrate commitment to customer satisfaction. I am confident that Expedia would prefer to resolve this matter promptly, rather than risk me sharing my experience and thoughts about this incident on social media and other public forums.

Simon

Nice place

Our room was small but clean, AC worked just fine. It is loud there but with ear plugs you’ll be fine. Keep in mind if you book with Expedia there’s a 100$ cash deposit up front but you’ll receive it at check out. If you’re using the subway it’s about a 15 min walk from the nearest station. Overall, our stay was pretty good for the price!

Check-in and Staff:
Upon arrival, I found the front desk staff to be a bit standoffish, which initially made me feel unwelcome. However, by my last day, the clerk had warmed up considerably and was much friendlier.
Hotel Conditions:
The hotel's conditions were fair, though it could definitely benefit from some updating.
Deposit Policy:
A notable point of concern for me was the hotel's deposit policy. They only accepted cash deposits, which I found unusual. The deposit amount varied: $50 for direct bookings and "travel velocity" bookings, and $100 for Expedia bookings. While the deposit was fully refunded upon check-out, the cash-only requirement was a bit strange.
Overall:
Ultimately, you get what you pay for at the Voyage Hotel. I went in without high expectations and was pretty satisfied with my stay.

The room was dirty, small and outdated, and there were a number of different colored hair strands on my sheets. It felt very gross, I checked out early and found a new hotel, especially after I saw multiple reports of bed bugs at the hotel in the last 3 months.

Okay

Very good relationship between price and benefits

Overall, I think this hotel is a good choice. I had to switch rooms twice—my first room was on the first floor with windows that wouldn’t close, and the second room had an AC that didn’t cool properly. Aside from these issues, the location is excellent, with easy access to public transportation, and my experience was generally positive. With some improvements to maintenance, this could be an outstanding stay.

Not would i expected. Pipes on the side of the road not much to do. No pool to go in. The restaurant on the side of the building is ok i tried it and love the food. All around the area is body work shop could use some shopping stores to buy clothes and tennis and sovereigns. Its was ok quiet but could improve more. I came from the Bahamas and i work in the hotel field for over 20 years and i was not really impressed with the rooms not microwave in the room u have to come out your room to go to the front of the front desks to use the microwave there are no place to get ice if u need ice u have to call the front desk and u have to go to the basement to get ice. Me and my wife came from all the way from the Bahamas. The areas are run down and abandoned. No night clubs in the area neither sports bar. For what we paid i really thought it would be better. To be honest i think i will not returned to your hotel it really u guy offer nothing for your costumer to enjoy. I wanted to spend my money with you but you didnt had nothing to offer . No iron in the room. I really appreciate the maid services. But your hotel need more amenities. We spent alot of money to say their but was not impressed at all.

It wasnt bad, the issue with that hotel is there ws hardly anyone at the front desk. They had a phone number at the desk that no one ever answered. Luckily another guests saw me waiting and informed me to go across the street as the receptionists runs both hotels by themselves.

Cigarette burns on comforter, tiny room, slow elevator, mold in shower, $60 cash deposit required

Overcharged for this rinky dink hotel NO PARKING and be ready to leave a CASH deposit

Travelled with my partner, the hotel is in excellent condition, staff is very useful. Bad reviews are probably due to the area which to me felt like a regular Queens area; the Queensbridge projects section is more unpleasant, but it is away from the hotel.

Great service, Queens is a little spicy..locals told us to watch out, and keep our belongings safe.. poor area, doesn’t mean people are automatically bad..they just gotta eat. If you’re scared, dont go. If not? Then why not? Cheap, 10 minutes from train. Give it a go.

It was a nice hotel except for the area.

Did not enjoy, hotel was fine, disliked the cash deposit especially since I reserved in advanced and paid in full ahead of time. Area was not the best. Would not recommend.

Area very noisy, police, cars passing fast, fights and with many people living in cars. Maybe a little far from the stations to walk at night around the hotel area. If you want to stay in a quiet place this is not the best.

Clean, for sure. Did see a crack on the shower wall. They do need side tables for us who like to put our tea or drink beside us while on the bed watching.