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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Outdoor furniture
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Rooftop garden
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Westin Monterrey Valle offers a 5-star experience with air-conditioned rooms featuring modern amenities like a coffee machine, flat-screen TV, and Xbox 360 in select rooms. The hotel ensures a comfortable stay with a focus on guest satisfaction.
Dining Experience
Indulge in a culinary journey at the on-site restaurant serving delicious Mexican cuisine. Special dietary requirements are catered to with vegetarian, dairy-free, and gluten-free options available, ensuring a delightful dining experience for all guests.
Relaxation and Convenience
Unwind on the terrace, make use of the business centre, or enjoy a drink at the bar. With free bikes, an outdoor pool, and a fitness centre, The Westin Monterrey Valle offers a perfect blend of relaxation and convenience for your stay.
Book now at The Westin Monterrey Valle for a luxurious and memorable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for US$40 per person per night when using an existing bed.
People no matter the age stay for US$40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The front desk team and bellmen were so kind and helpful. The room was perfect and location is amazing.
The restaurant waiters need more training to anticipate needs. They offered coffee and brought it and didn’t bring the cream and sugar even after asking. We had to remind them and then they would just stand there even after calling them over for help. When the plates were brought out, he handed them to me instead of placing it where it needed to be. We also needed refills but had to ask. Again, standing around and not taking the initiative. I’m not sure if they were new but definitely more training is needed for great customer service. We were shocked.
Comfortable and clean room, nice area of the city. Room service and kitchen served us a nice meal.
Check in was cold, staff didnt help us with luggage or greet us warmly when we arrived. Restaurant did not have multiple dishes on their menu. Only one bathrobe in the room.
Todo estuvo perfecto
La ubicación
El desayuno escaso y de mala calidad , el olor a humedad en ciertas zonas del edificio , la vista de la habitación tenía que ser a la montaña y teníamos en frente un muro , nulo servicio en la zona de la alberca y por último la incompetencia por parte del recepcionista al pedirle factura .
good
Excelente !!!
todo bien
Exccelente ubicacion, servicio y habitaciones
La verdad todo muy bien solo no tenían bell boy y no tienen servicio de valet parking ni estacionamientos exclusivos dentro de la plaza .
Hotel bien ubicado y muy cómodo en el centro de San Pedro NL. Personal muy amable. Ubicado en una plaza comercial con restaurantes, cafes.
Excelente
El brunch del domingo es pésimo y la comida del hotel x no son buenas pero tienes muchísimas opciones de restaurantes buenos a dos min .
Camas cómodas, súper limpio y nítido, comida deliciosa! Junto a mall, súper conveniente
Bueno
We aleays have a great experience at Westin, we love this hotel and the shopping around
😍
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