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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Pets allowed
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Outdoor pool
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Sun terrace
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Pool with view
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Rooftop pool
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Outdoor furniture
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Wine/champagne
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Sun umbrellas
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Westin Monterrey Valle offers a 5-star experience with air-conditioned rooms featuring modern amenities like a coffee machine, flat-screen TV, and Xbox 360 in select rooms. The hotel ensures a comfortable stay with a focus on guest satisfaction.
Dining Experience
Indulge in a culinary journey at the on-site restaurant serving delicious Mexican cuisine. Special dietary requirements are catered to with vegetarian, dairy-free, and gluten-free options available, ensuring a delightful dining experience for all guests.
Relaxation and Convenience
Unwind on the terrace, make use of the business centre, or enjoy a drink at the bar. With free bikes, an outdoor pool, and a fitness centre, The Westin Monterrey Valle offers a perfect blend of relaxation and convenience for your stay.
Book now at The Westin Monterrey Valle for a luxurious and memorable experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Very good hotel
Ubicación, desayuno buffet y descanso
Todo bien
Me encantó la ubicación, las instalaciones y amabilidad del personal
Creo que por el costo, me hubiera gustado mas variedad de opciones en el buffet de desayuno.
The hotel lobby and restaurant are fantastic and modern. The room was disappointing as we were on the 5th floor and looked out onto a very grubby ledge - I suggest fake plants or something that will make it more pleasant to look out onto. The under curtains were dirty, coffee machine did not work and the towels in the bathroom were old, grey and shocking! But we complained and our room was changed to one on a higher floor which was much much better, and we appreciated that. The gym was also great! Angel at reception was fantastic and very very helpful and kind. Thank you for your outstanding service!
Please, the towels all need to be changed! They are really not of the standard fit for this hotel. That was disappointing. The under curtains are dirty and need to be cleaned. Don't accept a room on the 5th floor, choose higher room as the 5th floor rooms that don't have a city view, look onto a very grubby ledge.
Ubicación
The staff, rooms, amenities, everything was really nice. Having the mall right there is nice for quick needs to. It was central to most of the restaurants we went to and close enough to the stadium to make the World Cup visit very convenient. Views of the mountains around from the pool is dope too!
The downstairs lobby you come up in was extremely humid.
Location, modern, clean, luxury hotel
Staff was rushing to leave, no clear information, shower was terrible no water pressure at all…
En general todo bien
El cobro del estacionamiento siendo huesped
The front desk team and bellmen were so kind and helpful. The room was perfect and location is amazing.
The restaurant waiters need more training to anticipate needs. They offered coffee and brought it and didn’t bring the cream and sugar even after asking. We had to remind them and then they would just stand there even after calling them over for help. When the plates were brought out, he handed them to me instead of placing it where it needed to be. We also needed refills but had to ask. Again, standing around and not taking the initiative. I’m not sure if they were new but definitely more training is needed for great customer service. We were shocked.
Comfortable and clean room, nice area of the city. Room service and kitchen served us a nice meal.
Check in was cold, staff didnt help us with luggage or greet us warmly when we arrived. Restaurant did not have multiple dishes on their menu. Only one bathrobe in the room.
Todo estuvo perfecto
La ubicación
El desayuno escaso y de mala calidad , el olor a humedad en ciertas zonas del edificio , la vista de la habitación tenía que ser a la montaña y teníamos en frente un muro , nulo servicio en la zona de la alberca y por último la incompetencia por parte del recepcionista al pedirle factura .
good
Excelente !!!
todo bien
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