St Ives

Hotels
7.7 (113 reviews)
12 Old Market Street 12 Old Market , Neath , gb

listing image 1
Show all photos

Facilities

Non-smoking rooms
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Unclean rooms
Basic amenities

Categories

Cleanliness
5.95
The room wasn't clean with dog hairs and dirty bedding reported.
Service
8.95
Friendly staff were consistently mentioned, contributing positively to the service experience.
Location
8.95
Multiple reviews highlight the great central location, though some mention it being 'down-market'.
Room Quality
6.95
The room quality was described as basic, and some reported discomfort with furniture and cleanliness.
Amenities
6.95
Basic amenities noted, with some negative mentions regarding the internet and furnishings.
Value for Money
7.45
Guests feel the hotel is overpriced for the standard of cleanliness and amenities provided.
Food and Beverage
7.45
Some issues with food availability were mentioned, affecting the overall food experience.
Overall Experience
8.95
Despite issues, many guests enjoyed their stay, highlighting the positive social atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:29

Property Description

Luxurious Terrace with Scenic Views
Experience the beauty of Neath from our stunning terrace at St Ives. Enjoy a meal at our restaurant or unwind with a drink at the bar.

Gourmet Dining Options
Indulge in a culinary journey with our exquisite restaurant offering a range of delectable dishes to satisfy your taste buds.

Convenient Location
Located close to popular attractions like Grand Theatre and Cathedral Church of St Joseph, our hotel is the perfect choice for your stay in Neath.

Book now to experience the ultimate blend of luxury and comfort at St Ives.

Important information:

Please note that we do not serve food on-site, and we have live entertainment until 12 PM on Fridays and Saturdays.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
This property might host on-site functions, so noise may be audible in some rooms.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 113 reviews
Cleanliness: 5.95
Service: 8.95
Location: 8.95
Room Quality: 6.95
Amenities: 6.95
Value for Money: 7.45
Food and Beverage: 7.45
Overall Experience: 8.95
G
Gavin • couple • gb
1
Pros:

Booked a room for the night money was taken yet on arrival was told the rooms had been clean and nothing was available as the carpets were wet. Still no refund

2026-01-19 • via Nuitee
J
Josh • couple • gb
7
2026-01-19 • via Nuitee
S
Steve • couple • gb
7
2026-01-09 • via Nuitee
B
Byron • extended_group • gb
8
A great place to stay for a short visit to Neath
Pros:

I have stayed at the property on a number of occasions mainly because of the excellent service and warm hospitality received by staff. On this occasion they have gone above and beyond their duties to ensure our stay was comfortable.

Cons:

Nothing.

2026-01-05 • via Nuitee
D
Dean • couple • gb
9
Comfortable and friendly
Pros:

Friendly staff, great location, comfortable accommodation, huge bathroom

Cons:

Slightly basic amenities but still good value. Minor point - the mirror in the bedroom is positioned in the lost awakened spot to view yourself full-length (right oposite the foot of the bed with less than two feet space in front). I’ve noticed this is common with a lot of hotel rooms recently though .

2025-12-11 • via Nuitee
K
Kevyn • extended_group • gb
10
A nice location and pleasant staff.
Pros:

The location was central and Kayleigh was friendly and exceptional host.

Cons:

N/A

2025-11-24 • via Nuitee
P
Phil • extended_group • gb
8
Friendly
Pros:

Very friendly, great location for an event in the centre of town.

Cons:

Lack of bedside lamps and only one bedside table in the double room

2025-11-17 • via Nuitee
P
Paul • solo_traveller • gb
10
2025-10-20 • via Nuitee
A
Andrew • extended_group • gb
8
Pros:

Convenient

Cons:

Nothing

2025-10-02 • via Nuitee
H
Helen • extended_group • gb
8
Pros:

Rooms clean. Still need bit of work covering pipes in bathroom but overall a good stay.

2025-09-30 • via Nuitee
V
VL • couple • gb
8
2025-09-20 • via Nuitee
A
Andrew • couple • gb
10
2025-09-14 • via Nuitee
G
Guest • couple • gb
6
Wouldn’t stay here again
Pros:

It was easy to find. It was clean & comfortable. It was central to amenities.

Cons:

The manager ( I assume) wasnt very friendly. We had to have a twin room as there was a problem with the double room we booked. I told them before we arrived that we had 2 dogs & had a reply saying that was fine but she said their policy was 1 dog per room when we got there. We had to pay £15 for dogs- this wasnt on the original info. The toilet seat was broken & toilet very noisy. Noisy people above us. We weren’t told that they lock the bar door (where we entered) at night so thought we were locked in. Had to call emergency number & was told we needed to walk to the end of the pub upstairs to get out. No parking at pub. And no food.

2025-08-31 • via Nuitee
S
Shirley • couple • gb
8
Bank holiday fun, St Ives
Pros:

I had a great time socially, travelling solo I enjoy meeting others in the pub. Staff were friendly and helpful, and very accommodating , helped me be comfortable.
enjoyed location, town center, train station 10-15 min walk.
Loved the big bathroom and a deep bath/shower, comfortable bed, good size bedroom.

Cons:

Expect a little noise in town center, but not enough to disturb sleep, usually quite by bedtime.
Plus I was out most of the day.

2025-08-28 • via Nuitee
J
Jagjeet Singh • couple • gb
10
Very nice staff and owners
Pros:

Amazing location amazing staff very happy to come back

Cons:

Everything was perfect

2025-08-21 • via Nuitee
D
Daphne • couple • gb
7
Pros:

The bedding had marks on it & as for the internet was very crap had to use your phones hotspots both nights but the people who work there were nice enough they we good but could of also let us know about the problem with the Sunday dinners also ? I do think you need to change the internet again wasn't the best but it was a ok stay

Cons:

Worse problem was the internet

Could have been a bit cleaner the bedding was dirty had brown marks on it

& we odered Sunday dinner and they didnt let us know there was a problem

2025-08-11 • via Nuitee
K
Kathryn • couple • gb
5
Unclean room and questionable location.
Pros:

Staff were friendly and welcoming.
Check-in and check-out was quick and easy.

Cons:

Room wasn't clean. Huge amount of dog hairs on the bedroom floor, definitely hadn't been vacuumed. Pillows had no pillow cases on therefore couldn't be cleared between guests which doesn't seem hygienic.
Location was quite down-market, which I didn't feel was reflected in the price.

2025-08-08 • via Nuitee
M
Michael • extended_group • gb
9
2025-08-06 • via Nuitee
M
Michael • extended_group • gb
10
2025-08-06 • via Nuitee
A
Ali • young couple • gb
1
Would never go back.
Pros:

Nothing

Cons:

Nothing

2025-07-30 • via Nuitee