Kapai Departamentos de Turismo

Hotels
8.2 (81 reviews)
Ernesto Riquelme 467 , Valdivia , cl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean and cozy place
Good location
Friendly reception staff
Comfortable beds
Cons:
Humidity odor in rooms
Small bathroom
Lack of ventilation

Categories

Cleanliness
7.44
Multiple mentions of humidity and odors in the rooms affected the cleanliness sentiment.
Service
8.91
The staff was consistently mentioned as friendly and helpful.
Location
8.95
Centrally located and convenient to various attractions.
Room Quality
7.4
Room comfort and ventilation were criticized, with some noting dampness.
Amenities
7.93
Basic amenities provided, but some functionality issues noted.
Value for Money
8.39
Generally felt to be worth the price, as the location and service are strong points.
Food and Beverage
8.14
No specific mentions of food and beverage quality.
Overall Experience
8.41
Mostly positive experiences with a few criticisms on cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:15

Property Description

Convenient Location and Amenities
Kapai Departamentos de Turismo, nestled in Valdivia, is a charming retreat just 1.1 km from the vibrant Fluvial Market. Enjoy the lush garden, terrace, and complimentary WiFi.

Fully Equipped Units
Each unit boasts a flat-screen TV, cozy seating and dining areas, and a well-equipped kitchen for your convenience. The property also offers free private parking and regular housekeeping services.

Local Expertise and Surroundings
Benefit from insider tips on exploring Valdivia from the multilingual owners. With natural reserves and national parks a stone's throw away, adventure awaits just a short drive from the property.

Secure your stay at Kapai Departamentos de Turismo now for an unforgettable Valdivia experience!

Important information:

Based on local tax laws, all guests must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 3.30 per day.

Location

Guest Reviews

8.2
Based on 81 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.14
Overall Experience: 8.41
D
Danny • couple • cl
10
Un muy buen lugar. Todo limpio y expedido
2026-03-21 • via Nuitee
G
Gisselle • couple • cl
7
Pros:

La ubicación

Cons:

No me gusto el olor que tenia las toallas como a guardado y no tenia veladores, se dejan las cosas en el piso

2026-03-18 • via Nuitee
D
Diego • couple • ar
5
Pros:

Los servicios del departamento

Cons:

El trato del personal

2026-03-17 • via Nuitee
B
Baeza • solo_traveller • cl
7
2026-03-13 • via Nuitee
F
Felipe Enrique • family_with_children • cl
10
Excelente servicio y los departamentos muy cómodos
Pros:

Muy cómodo, excelente ubicación, los trabajadores muy buenas personas.

2026-03-09 • via Nuitee
M
Mancilla • couple • cl
10
2026-03-06 • via Nuitee
C
Caceres • extended_group • cl
10
Pros:

Todo genial y tranquilo

Cons:

Todo bien

2026-03-06 • via Nuitee
C
Camila • couple • cl
10
Limpio y cómodo
Pros:

La cercanía al centro de valdivia

Cons:

La instalación eléctrica tiene algunos problemas. Cuesta que se enciendan algunas luces

2026-03-05 • via Nuitee
R
Roberto • extended_group • cl
9
Pros:

Independencia de poder entrar a cualquier hora

Cons:

No tiene estacionamiento incluído.

2026-03-03 • via Nuitee
M
Mati Felipe • family_with_children • cl
10
Excelente
Pros:

En general la estadía fue cómoda y tiene lo necesario para hacerla aun mejor.

2026-03-03 • via Nuitee
A
alessandro • couple • gb
7
Nice stay
Pros:

Good location just 5 minutes from the lake promenade, pretty quiet at night. The room has all you need and the kitchen as well. Staff is nice.

Cons:

The room faces on the hallway so anyone who passes by sees inside your room (it was a lot of saying ‘hola’ to all the neighbors 😂). The most annoying thing is that under the house rule ‘toilet paper is complimentary and it’s only provided once”. How can toilet paper be complimentary?! Frankly it’s quite ridiculous, what are people supposed to do buy toilet paper in all hotel/apartments they go to for a couple of days?!

2026-03-01 • via Nuitee
S
sigrid • couple • it
7
Ti viene voglia di prenderla in mano e dargli una rinfrescata
Pros:

Il posto è abbastanza centrale e si vede che e nato bene tanti sani fa, ma poi non è stato seguito

Cons:

Abbastanza sporco, molto poco seguito, manca di tutto e ogni cosa che prendi in mano deve essere pulita. Non parliamo di posti alti, o il terrazzino chiuso sul retro. Peccato, manca la volontà

2026-02-27 • via Nuitee
C
Caroline • couple • cl
9
Limpio, acogedor
Pros:

Tenía todo para un fin de semana

Cons:

El ruido ambiente, internet

2026-02-27 • via Nuitee
F
Franchesca • couple • cl
9
Tener recepción 24/7
Pros:

Limpio

Cons:

Arrendamos estacionamiento y casi quedamos afuera, no había cuidador para gestionar mejor la distribución de los autos

2026-02-27 • via Nuitee
P
PATRICIA • family_with_children • cl
5
Pros:

La ubicación

2026-02-27 • via Nuitee
B
Betzabeth Marin • couple • es
8
Pros:

Es céntrico. Nos recibieron a pesar de lo tarde que llegamos (porque el bus se atrasó).

2026-02-26 • via Nuitee
C
Charles • extended_group • cl
10
Pros:

La tranquilidad,

2026-02-26 • via Nuitee
T
Torres Cerón • couple • cl
10
2026-02-26 • via Nuitee
E
Elias • couple • cl
8
Pros:

Todo bueno
Nada
Bueno

2026-02-26 • via Nuitee
C
Cristina Bonilla • couple • cl
10
Pros:

Orden

Cons:

Que el estacionamiento se pague aparte. Debiese estar incluido. Porque igual el valor no es bajo

2026-02-25 • via Nuitee