Smana Hotel Al Raffa

It is a run-down hotel with a moldy bathroom, cobwebs behind the bathroom doors, and a chaotic breakfast area. The reception service was ok but not professional. Check-in was delayed by 30 min as the room was not ready. I will not recommend this place to any business traveler.

Amazing

Condition is not good at all. Please avoid.

No service, small room and bathroom is dirty

The staff are very accommodating and the cleanliness of the hotel and room are very good.

Price was good, team was amazing, hotel was clean, swimming pool and Gym were both clean and good.. Gym was quite big compared to 3 and 4 stars hotels. I would definitely stay there again if I have a chance.
One comment is only room size is average size.

Estaba muy bueno la verdad . tranquilo, gente profesionales , amables y súper limpio

Great

Lovely staff great cosy place at an affordable price:)

The hotel is not in a very convenient location. Very hard to get a taxi. Most cabs dont know how to find the place or never heard of it. Hotel is very basic with not a lot going on. It's just cheap and that's why I chose it. In hindsight spending an extra 20$ for a better place would have been well worth it

It was amazing & comfortable

Very bad and noise all time i didn't prefer to do it next time

Very noisy and bad condition i will not do it in next time very bad

Beautiful Hotel but difficult to get to the front door !!!

The noise at this hotel was unbearable! The Bollywood bar had ridiculously loud music playing half the night, so it was impossible to sleep. There were also doors banging all night and people shouting in the corridors.
Mattress and pillows hard and uncomfortable.
No kettle in the room.
Staff, however, were very kind and helpful.

A little expensive, seasons should be observed in favor tourist. There should tax refund to tourist too

It was an ok stay. The room was cleaned and custmer service was fine too. The hotel is close to cruise terminal but doesn't offer much in the area.

Nice hotel and friendly staff. Good facilities for a budget hotel which includes a gym, sauna and steam room

night staff at hotel were absolutley amazing very helpful polite. However They have a system where they only give towels if rooms cleaned. Also they give 1 small roll of tissue paper for toilet per room per day. The hotel has four clubs on weekends its open til late 3am the bass and music could be heard on fourth floor where we were. staff reluctant to have a word with the people running the clubs so we went down ourselves. Lots of. flies and ants in bathroom even though we were on fourth floor. water dripping from cieling tiles in bathroom. no tea or coffee or kettle in room. mini fridge not cold. No shuttle facility you have to rely on taxi.to get a taxi you have to walk to main road. Alot of taxi drivers dont know how to get to the front of hotel will drop you at rear. rear door access 8am-8pm. when room is cleaned put rubbish outside otherwise they dont take rubbish out of room. pool on rooftop closesearly. Overall not the best and misadvertised on expedia.

Overall good hotel. Just didnt like that they kept our passports overnight. They should passports back to guest after copying or scanning them right away.