Facilities

Fitness facilities
Express check-out
Garden
Express check-in/check-out
Wheelchair accessible
Picnic area
Elevator
Fitness facilities
ATM/banking
Express check-out
See all facilities

Review Highlights

Cons:
Poor customer service
Rooms did not match booking
Stale smoke smell in the room

Categories

Cleanliness
5.15
The room had a stale smoke smell.
Service
7.15
Communications were terrible and customer service was rude.
Location
9.15
The hotel is well-located, as mentioned by the reviewer.
Room Quality
4.15
The room did not match the booking description, lacking the promised view.
Amenities
9.15
Standard quality for this hotel tier.
Value for Money
8.15
The value feels lacking due to room discrepancies.
Food and Beverage
9.15
Standard quality for this hotel tier.
Overall Experience
7.15
Overall a very stressful experience due to poor service and mismatch in the room.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:40

Property Description

Luxurious Amenities
Indulge in the 2 outdoor swimming pools, fitness center, and onsite dining options to enhance your stay.

Convenient Services
Enjoy express check-out, laundry facilities, and complimentary self-parking for a hassle-free experience.

Prime Location
With attractions like Cavill Avenue and Surfers Paradise Beach just steps away, your Gold Coast getaway awaits.

To experience the epitome of luxury and convenience at Circle on Cavill - Private Apartments, book your stay today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7 AM to 10 PM.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

7.4
Based on 20 reviews
Cleanliness: 5.15
Service: 7.15
Location: 9.15
Room Quality: 4.15
Amenities: 9.15
Value for Money: 8.15
Food and Beverage: 9.15
Overall Experience: 7.15
O
Olga
2
Pros:

Communications terrible very stressful from the rudeness of customer services the
Room Superior, 2bedroom with ocean view or River I paid for never I never got till after 2nights cause I continued pursuing it wasn’t the room I paid for cause it had no Ocean view nor river but the room they gave me had stale smoke smell and was a not the Superior 2 bedroom with ocean or river view I paid for through hotel.com, but on the 3rd day I went straight to the receptionist next morning and they still insist that’s the superior room until I told them I don’t have any Ocean or River like the picture of the room I should get and plus I requested a Queen Bed and 2nd room a double bed, next they said I got what I paid for and that’s the problems I get for booking with third party referring to you auhotel.com
5hrs since I arrived before finally I found their locations to collect the key and than the room was not even the room I booked…
But thank goodness the days went by fast and then they told me the picture of the room I booked is just a picture don’t know where auhotel.com got those pictures from , I used to work in Travels and the photos of resorts, hotels rooms pictures are downloaded by the property or company owners, not the travel agents we don’t have the right to download any pictures of rooms or the properties, we travel agents just book for clients who selected the rooms from hotels and resorts from the websites..I’ll let my families and friends never to stay this property

2025-09-19 via Nuitee
L
Lynne
6
Pros:

This hotel is in a great location with everything you’d wish for. Unfortunately our room was substandard. Aircon was very average, internet on TV barely connected, the couch had springs making lumps and a light didn’t work in the bathroom, The second bedroom was basically a study with frosted doors-no windows or natural light, and no aircon vent. The view was nice, the two outdoor pools offered choice as to where to sit, and the grounds provided green space. I have stayed here before in a beautiful room but was disappointed in this one.

2023-12-23 via Nuitee
S
Sonya family
10
Pros:

Very spacious apartment with amazing views- we were on the 60th floor. Would definitely come stay again. Easy to check in and out.

2022-10-25 via Nuitee
L
Louise family
4
Pros:

False advertising of 2 bathrooms : not enough towels for us all. Bathroom has
No fan and floods after each shower. Paid extra for a euro bed and no extra bedding was left out or even the bed. Room was not cleaned great, curtains falling off the wall, couch was broken. They need major maintenance and cleaning of there apartments before wanting to charge so much. Location is good.

2022-03-28 via Nuitee
V
Verified traveler family_with_children
6
Pros:

Great stay and views, although infested with cockroaches

2020-12-13 via Nuitee
V
Verified traveler friends
2
Pros:

We were deceived. I booked a 2 bedroom apartment ocean view, to find that the apartment was a 1 bedroom with second bed located beside the kitchen and it was only the river view, not the ocean view. The room was also uncleaned with stains shown on the bed mattress and couch. The kitchen fridge was also not working as it was constantly leaking on the floor. It was a constant trip hazard despite their maintenance guy looking at it a couple of times. As nice as the Circle on Cavill is - I would not book through 3rd party on expedia.

2020-01-24 via Nuitee
S
SZ family
2
Pros:

We booked a private penthouse and the night before checking in, I was contacted and told we were being upgraded which I thought was odd but didn’t think twice about it. Little did I know that the people who had checked in the day before us, complained about their room so they were moved into the room we had initially booked and we were told we were being “upgraded” bull crap!
Check in was meant to be at 2 but we weren’t allowed to check in till 3.30 because the “room” wasn’t ready. We checked in and the room was filth. The carpet was torn. Holes in the walls. Furniture was old and foul. Utensils in the kitchen were dirty. Rips and tears in the curtains. Aircon not working in the bedrooms. Balcony lights broken. Fridge broken and NO WIFI. Absolutely disgusted that the owner of a private penthouse doesn’t think they should put some money towards making the room stay able. We paid $1000 a night. Not bloody worth it. Don’t ever book a private penthouse at circle. We had to clean the rooms because it was filthy. Horrid that we actually stayed there but we had no choice. I have kids and wouldn’t let them walk around barefoot cause it was that gross. Now the pool area at circle, I think there’s a total of 10 pool Lounges around the pool. 10!! No other seating areas. We had to put all our stuff in a corner next to the building so we could go into the pool. They should invest in some cabanas or maybe some pool chairs and lounges. Not family friendly in my opinion at all! Don’t stay!

2020-01-08 via Nuitee
A
Anaam family
10
Pros:

I loved how clean it was and everything was accessible around you.

2019-08-07 via Nuitee
R
RJ family
4
Pros:

Property was not very clean.. the bed linens towels and blankets were dirty. There was dried filthy snot on one of the blankets, a hair in one of the towels and the linens had some marks on it. One of the downlights in the main bedroom was hanging out of the ceiling.. the hair dryer wasnt working.. a couple of the lights in the apartment werent working.. and the ones that were werent safe when we would switch them on from the wall. Also there were dirty towels left in the washing machine.. when we got there the receptionist wasnt very helpful.. even throughout the stay.. we were never told about calling someone to pick up our apartment keys..we just assumed reception would hand them to us as it is normally done.. throughout the stay they werent very helpful.. apart from the view everything else was a disappointment.. would not book there again!

2019-07-22 via Nuitee
V
Verified traveler family_with_children
6
Pros:

The property was spacious and had a great view. Most of the furniture was very old and worn out eg, dining chair broken, rips in couch and walls scuffed and dirty. Plates and some cutlery still dirty as well as all pots and pans. Could do with a freshen up.

2019-05-17 via Nuitee
K
Kiran family
6
Pros:

Ocean view was fantastic
Big apartment with big balcony
No wifi, bathroom lights were not working
Gas cooking was not working. No one fixed it even after talking to the owner/agent about these issues.

2019-04-27 via Nuitee
V
Verified traveler friends
10
Pros:

overall, a very enjoyable stay.
Special thank you to We Accomodate for their very friendly service.

2019-03-25 via Nuitee
V
Verified traveler
8
Pros:

It was clean and well presented. Large living area and rooms.

2019-02-13 via Nuitee
V
Verified traveler friends
6
Pros:

Awsome view and great spacious apartment. Unfortunately the carpets were very dirty, the spa bath didnt work and the advetised free wifi didn't actually exist.

2019-01-24 via Nuitee
V
Verified traveler
8
Pros:

Amazing views and a great space for me and my friends. However, amenities weren’t the best. Tv, toilets and fridge didn’t work to a great standard and extremely lacked some cooking utensils.

2019-01-08 via Nuitee
V
Verified traveler friends
8
Pros:

It was awesome having a view in both directions... seaward andmountainward😁

2019-01-07 via Nuitee
V
Verified traveler family
8
Pros:

I liked property location.
Didn't like furniture and property statis.

2019-01-05 via Nuitee
S
Steve family
6
Pros:

No free WiFi thats a big let down had to buy wifi from 3rd party didnt work alot of the time paid for 3 devices only worked on one.

TV is faulty ketp cutting out with reception had to give it a bang to get it working.

Bathroom had constant water pipe wining sound Very annoying

For a family with 2 kids to occupy you need these things working and available could not and would not stay there again.

2018-11-16 via Nuitee
C
Choices
6
Pros:

Location and amenities were great. Probably could have felt a little cleaner.

2018-11-02 via Nuitee
T
Tracy
10
Pros:

Awesome view , room was immaculate, everything is very close by . Perfect location. Would definitely stay again . Highly recommended

2018-10-21 via Nuitee