TownePlace Suites by Marriott Vidalia Riverfront

The elevator was broken

We recently stayed at the TownePlace Suites in Vidalia, LA, for my step-daughter’s high school graduation, and I truly want to start by recognizing the staff. Every employee we encountered was kind, professional, and genuinely seemed to go out of their way to make guests feel welcome and happy. You could tell they cared deeply about the property and the guest experience, despite circumstances that were clearly outside of their control. Honestly, we left feeling more sympathy for the hardworking employees than frustration with them.

That said, as frequent Marriott Bonvoy guests who stay at Marriott properties almost monthly for work travel, we were honestly shocked at the overall condition of this hotel. The elevators were not functioning, the gym was closed, and our room had exposed nails where the carpet had become threadbare — something that felt both unsafe and far below Marriott brand standards.

What makes this especially disappointing is that the property actually has so much potential. The pool area was lovely, and the views were genuinely beautiful. With proper investment and maintenance, this could be a wonderful property.

What surprised us most was that Marriott corporate appears to have allowed the hotel to deteriorate to a point where it no longer reflects the quality or consistency most travelers associate with the Marriott Bonvoy brand. We understand older properties require upkeep, but this felt beyond minor wear and tear.

Again, none of this reflects on the staff, who were exceptional throughout our stay. They deserve credit for doing their absolute best in a difficult situation. We just hope Marriott steps in to support both the employees and the property itself, because right now the dedicated team there deserves much better.

Good

I like everything about the stay, everything was great. I have no complaints.

A clean and comfortable hotel with extremely friendly staff. I stayed here many times for work purposes, and I highly recommend this location.

The Staff exceeded my expectations and made my visit a delectational and therapeutic experience. They should be cloned 10,000 times and placed in ALL of the US facilities.
Terry J Porter CFSP DHS ASPR OEPO NDMS DMORT REGION VI BSBBSC AMS LELFD LRAS LRO BBB END
DMORT Cell phone: 504-235-7658
Personal E-mail: terryjporter@yahoo.com

The staff was friendly and we had a beautiful view of the Mississippi River.

Nothing

The staff was extremely friendly and kind. They were very willing to help resolve any issues that we may have. The bed was comfortable, and the rooms were extremely clean.

Clean.

Comfortable, clean, & quiet! All 3 things I look for in a hotel room.

Cleanliness of the room. Comfortable bed. Esthetics

I had to step out for work-related reasons and needed to leave my family at the hotel for a bit longer. I inquired about the possibility of a late check-out, and the staff were extremely accommodating. I simply asked if I could check out approximately an hour and a half later than scheduled, and they immediately agreed, assuring me it was not an issue. This was my main concern during our stay, and I was very pleased with how helpful and understanding the staff were.