Palace Inn & Suites - Newport News/Jefferson Ave

Hotels
2.4 (57 reviews)
10608 Jefferson Avenue , Newport News , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly check-in staff
Reasonable cost and location
Cons:
Extreme uncleanliness (mouse droppings, roaches, dead bugs, stained bedding)
Rotten food in sink and very dirty kitchen/overhead surfaces
Room damage and poor furniture condition (wobbly beds, peeling paint, missing curtains)
AC not working, broken fixtures
Reported bug bites and infection; no refund provided

Categories

Cleanliness
1
Very negative: multiple reports of extreme filth (mouse droppings, dead bugs, roaches), stained bedding, floors not clean, paint peeling and what appeared to be blood on walls/door.
Service
5.4
Mixed but relatively positive: check-in was handled by a friendly gentleman; staff responsiveness otherwise not described.
Location
4.9
Positive mention: cost and location were described as fine in the review.
Room Quality
1
Very poor: wobbly platform bed frames, stained bedding, missing curtains, peeling paint, damaged lamps and overall horror-movie level condition.
Amenities
1
Negative: AC reportedly didn’t work for one guest, lamps and fixtures falling apart, kitchen/stove/overhead areas described as very dirty.
Value for Money
3.9
Mixed: reviewer noted the cost was fine but accepted a financial loss after leaving early due to conditions; value reduced by inability to stay and lack of refund.
Food and Beverage
1
Negative: rotten food found in sink and general concerns about hygiene related to food handling/storage.
Overall Experience
1
Very negative: reviewers described the stay as the worst, did not stay, left immediately, and reported health concerns (bug bites, infection).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 22:17

Property Description

Convenient Location

Modern Amenities

Friendly Customer Service

To experience comfort and convenience during your stay in Newport News, book your room at Palace Inn & Suites - Newport News/Jefferson Ave today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

2.4
Based on 57 reviews
Cleanliness: 1
Service: 5.4
Location: 4.9
Room Quality: 1
Amenities: 1
Value for Money: 3.9
Food and Beverage: 1
Overall Experience: 1
A
Ashli • solo_traveller • us
1
2026-09-07 • via Nuitee
M
Mrs McDowney • solo_traveller • us
1
The ABSOLUTE worst we've ever seen
Pros:

The cost and location was fine, and the gentleman assisting check-in was nice.

Cons:

VERY dirty, rotten food in sink, stove and overhead very dirty, loveseat and chair looks like they were used for an outhouse, looked like what appeared to be blood on bathroom door and wall, paint peeling off walls in large sections, lamp by the beds had no shade and falling apart, the bed frames were of a platform styles and wobbly and legs bending, bedding stained up, very dim single light in main area, floors were not clean, mouse droppings, dead bugs. The room was missing curtains to which the staff advised people were stealing them but they did have some up when we returned. The staff (gentleman who helped our check-in) was very friendly tho. The room itself was a true definition of something from the slums or even that from a horror movie without any exaggeration. How this was even able to be allowed can not be explained. Something and or someone failed somewhere and done so miserably. We did not stay and immediately left out praying nothing left out with us. Unfortunately no returns were given but given the circumstances and conditions of that room, we happily took the financial loss. We did not even take time to take photos as we HAD to get out ASAP! Do better!

2026-08-06 • via Nuitee
A
Amyia • couple • us
1
want clean, smells funny like a dad body, and ac doesn’t work, roaches in the ROOM, ITS DIRTYYY EVERYWHEREE
Pros:

nothing

Cons:

it was dirty

2026-07-24 • via Nuitee
G
Grindstaff • family_with_children • us
1
Pros:

Nothing

Cons:

Everything there was bugs everywhere I got 3 bites and they were infected I’m not on anti antibiotics

2026-07-14 • via Nuitee
J
John R • couple • us
1
Bad hotel needs to be remodeled or closef
Pros:

No Breakfast

Cons:

Everything was bad bathroom floor was broken had to put a towel down so we wouldn't cut our feet

2026-01-19 • via Nuitee
J
Johnson • couple • us
1
Sucked!!!
Cons:

Very run down, dirty, door had gaps around it

2025-11-02 • via Nuitee
I
Iyana
2
Horrible
Pros:

Room was dirty no towels rags or pillows walls had holes in it wires hanging out it was horrible and will never return I slept in my truck for the 2 days

2025-10-11 • via Nuitee
M
Melendez • couple • us
2
2025-09-02 • via Nuitee
D
Daniel
4
Pros:

This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.

2025-07-28 • via Nuitee
L
Laskey • family with young children • us
1
Bad
Pros:

Nothing

Cons:

Police was there change location not good area

2025-06-29 • via Nuitee
S
Shenaque • young couple • us
1
Bad
2025-06-18 • via Nuitee
B
Bdae • family with young children • us
1
Bad
2025-05-19 • via Nuitee
J
Josue • family
2
Pros:

Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible

2025-05-18 • via Nuitee
T
Teylor • young couple • us
1
They would not refund me , my money and they do t do refunds because they know that people would not accept this .. they
Pros:

Absolutely NOTHING !

Cons:

It was didgusting air conditioner was broken , stained bedding , dirty room , dirty toilet , dirty tub everything nasty i did not stay there light broken

2025-04-27 • via Nuitee
C
Chavon • solo traveller • us
1
I will not be staying here again 2/10 would not recommend
Pros:

That it had a stove thats about it

Cons:

No shower curtain, shower didn’t work, bed sheets was dirty! Looked like a ran down apartment smh only good thing was the stove because I haven’t had a home cooked meal in awhile

2025-02-23 • via Nuitee
T
Trevor • young couple • us
1
Nasty room
Cons:

Bathroom wasn't clean had used soap in the shower, the headboard came off and hit me in middle of the night, sheets was nasty looked like someone poop was on it, kids playing at 11 pm in hallway.
Said was a none smoking room that was a lie cigarette burns everywhere.
Couldn't sleep well can hear the room next door

2025-02-16 • via Nuitee
T
Travis • family_with_children
2
Pros:

The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up

2025-01-19 • via Nuitee
J
Jamarion • group • us
1
Bad
2024-11-06 • via Nuitee
R
Rob • young couple • us
1
Bad
Pros:

Nothing

Cons:

Room was not cleaned

2024-11-02 • via Nuitee
W
William • solo traveller • us
7
Good
2024-10-17 • via Nuitee