Homewood Suites By Hilton Ottawa Downtown

Hotels
•
Homewood Suites by Hilton
8.8 (2395 reviews)
361 Queen Street , Ottawa , ca

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spacious rooms
Comfortable bed
Good breakfast options
Cons:
Cleanliness issues
Extra charges
Lack of kitchen utensils
Poor parking instructions

Categories

Cleanliness
7.94
Multiple concerns about cleanliness and maintenance were raised, affecting overall perception.
Service
9.41
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.45
The central location received much positive feedback, indicating great convenience.
Room Quality
8.9
Rooms were generally noted as spacious and comfortable with few complaints.
Amenities
8.43
Some amenities were lacking, like kitchen utensils, but others were positive.
Value for Money
8.39
The value is perceived positively but affected by extra charges for parking and services.
Food and Beverage
8.94
Breakfast options were appreciated although some guests suggested improvements.
Overall Experience
8.91
Overall experience was noted positively, despite some significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:49

Property Description

Luxurious Accommodation with Prime Location
Homewood Suites By Hilton Ottawa Downtown offers a prime location in Ottawa, just steps away from the Supreme Court of Canada and minutes from Parliament Hill and the city centre. The hotel boasts modern rooms with city views, equipped with all amenities including a kitchen and a flat-screen TV.

Convenient Facilities and Services
Enjoy the convenience of a fitness centre, private parking, a restaurant, and room service during your stay. The 24-hour front desk, free WiFi, and American breakfast cater to all your needs. Whether you're here for business or leisure, the business centre and bar offer perfect spots to unwind.

Nearby Attractions and Airport Access
Explore Ottawa's top attractions like the Canadian War Museum and Rideau Locks, all within reach from the hotel. With the Ottawa Macdonald-Cartier International Airport just 11 km away, your travels are made easy when you book your stay at Homewood Suites By Hilton Ottawa Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 2395 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
D
Dominique • family_with_children • ca
9
2026-03-07 • via Nuitee
L
Linda • couple • ca
10
2026-03-06 • via Nuitee
C
Christie • family_with_children • ca
5
I’m gonna give a 4 the score the breakfast not so good
Pros:

Room is big

Cons:

The receptionist she don’t keep her promise she say one thing then she Change her mind all of sudden.. I asked for the room upper room she said ok no problem most the room is clean anyway then all of a sudden she said no you stay in the 2nd room front of the building very disappointed

2026-03-06 • via Nuitee
C
Christine • extended_group • ca
10
Pros:

Propre, bon déjeuner, employés courtois.

Cons:

Les oreillées et lits auraient pu être plus confortables.

2026-03-06 • via Nuitee
R
Regina • solo_traveller • ca
10
The best stay I could've possibly asked for, beyond lucky to take a chance on this place. The best!!
Pros:

Solid variety, great open clean eating room - absolutely perfect. I would appreciate more GF options and more protein but it was actually basically perfect!

Cons:

Literally nothing, it was perfect.

2026-03-06 • via Nuitee
D
Diniz • family_with_children • ca
10
Mon séjour a été excellent
Pros:

Mon séjour a été excellent. Ma famille a beaucoup apprécié la piscine, le délicieux petit-déjeuner buffet et l’emplacement idéal de l’hôtel. L’équipe est très attentionnée et accueillante. Nous reviendrons avec plaisir.

2026-03-05 • via Nuitee
S
Sylvain • family_with_children • ca
8
2026-03-05 • via Nuitee
K
kana • family_with_children • ca
9
Pros:

Oui

2026-03-04 • via Nuitee
K
Kola • couple • gb
9
The staff were very attentive and were helpful. Would stay again.
2026-03-02 • via Nuitee
S
Stephanie • solo_traveller • ca
10
I would like to commend your staff for their outstanding service. The workers were amazing and very friendly, which grea
Pros:

I was thoroughly impressed with the cleanliness of the facilities, the convenient and beautiful location, and the exceptional breakfast service. The view from my room was also a highlight of my stay. I also found the property location to be very good and easy to navigate.

Cons:

None! Love it!

2026-03-02 • via Nuitee
K
Kira • extended_group • ca
8
fun and relaxing
Pros:

very clean, great service, big rooms

Cons:

nothing!

2026-03-02 • via Nuitee
A
Ashley • couple • ca
5
Good besides the housekeeper walking into our room. This poses a safety concern for me and made me feel uneasy. It was a
Pros:

Nice hotel and room

Cons:

The housekeeper walked in in the morning while we were in bed well before checkout

2026-03-02 • via Nuitee
D
Dorian • family_with_children • ca
7
2026-03-01 • via Nuitee
L
Lisa • extended_group • ca
9
Very comfortable and convenient location.
Pros:

Great location with incredible views of the Parliament buildings!

2026-02-28 • via Nuitee
S
Stephanie • solo_traveller • ca
10
The breakfast was a highlight, boasting a variety of fresh, high-quality options that catered to all tastes. What truly
Pros:

Nestled in an idyllic spot, this hotel is a true gem. The location is perfect, offering both convenience and tranquility. The cleanliness of the hotel is impeccable, reflecting a high standard of care and attention to detail. Each corner of the hotel sparkles, contributing to an overall sense of well-being and comfort.

Cons:

None! Love everything!

2026-02-28 • via Nuitee
G
gregory • family_with_children • fr
8
Pros:

Bon Rapport qualité prix compte tenu des prix pratiqués à Ottawa
Bon Emplacement
La cuisine équipée est un gros +

Cons:

Le Petit déjeuner gagnerait à être plus varié et inclure fromage, bacon, gâteaux plus variés, salade de fruits.

2026-02-26 • via Nuitee
M
Morteza • solo_traveller • ca
10
2026-02-26 • via Nuitee
M
Moonika • extended_group • ee
10
Pros:

We were there with a large group and liked it very much. The room was very spacious and the kitchen was convenient. The whole hotel was beautiful and clean, and the staff were pleasant and helpful. The food was good. The location was very convenient. We visited for a ski marathon, and this was the best place to stay.There was everything we needed, including laundry facilities.

2026-02-26 • via Nuitee
A
Angela • family_with_children • gb
10
Beautiful view, spacious room, friendly staff.
Pros:

The staff were extremely helpful and the breakfast was great!

Cons:

The pool was a little cold (kids didn’t care) and two elevators for a hotel of that size is crazy especially at check out.

2026-02-26 • via Nuitee
J
Jean Camille • family_with_children • ca
9
2026-02-23 • via Nuitee