Homewood Suites By Hilton Ottawa Downtown

Hotels
•
Homewood Suites by Hilton
8.8 (2610 reviews)
361 Queen Street , Ottawa , ca
+1 613-234-6363

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spacious rooms
Comfortable bed
Good breakfast options
Cons:
Cleanliness issues
Extra charges
Lack of kitchen utensils
Poor parking instructions

Categories

Cleanliness
7.94
Multiple concerns about cleanliness and maintenance were raised, affecting overall perception.
Service
9.41
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.45
The central location received much positive feedback, indicating great convenience.
Room Quality
8.9
Rooms were generally noted as spacious and comfortable with few complaints.
Amenities
8.43
Some amenities were lacking, like kitchen utensils, but others were positive.
Value for Money
8.39
The value is perceived positively but affected by extra charges for parking and services.
Food and Beverage
8.94
Breakfast options were appreciated although some guests suggested improvements.
Overall Experience
8.91
Overall experience was noted positively, despite some significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:49

Property Description

Luxurious Accommodation with Prime Location
Homewood Suites By Hilton Ottawa Downtown offers a prime location in Ottawa, just steps away from the Supreme Court of Canada and minutes from Parliament Hill and the city centre. The hotel boasts modern rooms with city views, equipped with all amenities including a kitchen and a flat-screen TV.

Convenient Facilities and Services
Enjoy the convenience of a fitness centre, private parking, a restaurant, and room service during your stay. The 24-hour front desk, free WiFi, and American breakfast cater to all your needs. Whether you're here for business or leisure, the business centre and bar offer perfect spots to unwind.

Nearby Attractions and Airport Access
Explore Ottawa's top attractions like the Canadian War Museum and Rideau Locks, all within reach from the hotel. With the Ottawa Macdonald-Cartier International Airport just 11 km away, your travels are made easy when you book your stay at Homewood Suites By Hilton Ottawa Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 2610 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
A
Aurelien • couple • fr
9
2026-08-08 • via Nuitee
Élodie • solo_traveller • fr
10
Pros:

Superbe ville, super hôtel, très bon emplacement.
Le petit dej au top!

2026-08-08 • via Nuitee
V
Valérie • solo_traveller • ca
9
Pros:

Emplacement parfait, épicerie juste devant. Personnel très accueillant et sympathique..

Cons:

La température de l'eau de la piscine.

2026-08-08 • via Nuitee
G
Gurmej • family_with_children • in
10
2026-08-08 • via Nuitee
M
Mpetsios • family_with_children • ca
9
Pros:

Very central and convenient.

2026-08-08 • via Nuitee
M
Monika • couple • at
8
Für einen Kurztrip ein ideales Hotel in zentraler Lage
Pros:

Sehr geräumiges Zimmer, ruhig, Preis-Leistungsverhältnis passt, in U-Bahnnähe

2026-08-08 • via Nuitee
L
Luciane • solo_traveller • br
10
Excelente
Pros:

Quarto muito bom e confortável

2026-08-07 • via Nuitee
F
fabienne • extended_group • fr
7
Très bien
Pros:

La propreté

Cons:

Le nécessaire pour la cuisine

2026-08-07 • via Nuitee
F
Fanny • family_with_children • ca
9
2026-08-07 • via Nuitee
D
DEEPA • family_with_children • ca
10
Pros:

Great location and breakfast was excellent.. Mr. Fadel, the reception person was very supportive. He showed great patience and guided us through the payment process when there was some technical issues.

2026-08-06 • via Nuitee
J
Juliane • family_with_children • de
7
2026-08-05 • via Nuitee
M
Mahshid • family_with_children • ca
7
good
Pros:

The breakfast was good and the staff are polite.

Cons:

I didn't like the sofa bed.

2026-08-05 • via Nuitee
S
Said • solo_traveller • ca
10
Pros:

Tout est bon.

Cons:

Rien a signaler

2026-08-05 • via Nuitee
A
Alita • family_with_children • ca
5
We were unable to access the room we booked because the computer system was down. Need refund.
Pros:

That we were able to get a room

Cons:

It was not the room we booked or in the hotel we booked.

2026-08-05 • via Nuitee
K
Kristina • couple • de
5
Lage und Zimmer ok, Frühstück eine Katastrophe
Pros:

Die Lahe

Cons:

Frühstück war es eine Katastrophe. Kaum Auswahl, es fehlte an allem und als Krönung sollte man noch selbst den Tisch abräumen.

2026-08-04 • via Nuitee
J
Jonathan • couple • ca
10
2026-08-04 • via Nuitee
T
Tanya • couple • ca
8
2026-08-04 • via Nuitee
R
Ruth • solo_traveller • de
7
Pros:

Die Lage war gut, im Regierungsviertel, nahezu alles war fußläufig zu erreichen. Das Zimmer war groß und kürzlich renoviert.

Cons:

Wir mussten 2 Stunden auf den Check-in warten, weil der Hotelcomputer ausgefallen war. Das Frühstück ist amerikanisch ungenießbar, kein Käse, Aufschnitt oder Tomaten/Gurken, bis auf Äpfel und Bananen kein frisches Obst. Überall Baustellen und Renovierungsarbeiten im Hotel. Nur sehr wenige Personal an der Rezeption, so dass sich lange Schlangen bildeten. Personal selbst allerdings sehr freundlich und hilfsbereit.
Insgesamt kein gutes Preis- Leistungsverhältnis.

2026-08-03 • via Nuitee
D
Diego • family_with_children • ar
10
Pros:

Muy comoda la habitacion, muy bueno el desayuno, usé poco los servicios del hotel pero parecia todo muy bien

Cons:

Me gusto casi todo, tal vez pondria un poco mas de luz en las habitaciones

2026-08-03 • via Nuitee
V
Vicky • family_with_children • cr
9
Pros:

Muy buena ubicación

Cons:

El desayuno termina temprano

2026-08-02 • via Nuitee