Wasserturm Hotel Mannheim

Hotels
5.8 (1043 reviews)
Augustaanlage 29 , Mannheim , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Terrace
Fax/photocopying
Tour desk
Car hire
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Outdated facilities
High prices for quality

Categories

Cleanliness
3.13
Multiple reviews highlighted unclean rooms and restrooms, with mentions of dirty towels, foul smells, and overall poor hygiene.
Service
7.6
Some reviews indicate that while staff were helpful, there were significant issues with customer service, particularly regarding complaints and responsiveness.
Location
9.14
Several reviewers praised the location as very central and convenient.
Room Quality
4.09
Reports of outdated and poorly maintained rooms, including broken amenities and a lack of cleanliness.
Amenities
4.12
Lack of basic amenities and poor condition of existing ones were mentioned negatively across reviews.
Value for Money
5.08
Several reviewers expressed that the cost was too high for the quality received.
Food and Beverage
7.13
No specific mention of food services, assigning a neutral rating as it is standard quality for this hotel tier.
Overall Experience
6.1
Overall dissatisfaction highlighted in multiple reviews, summarizing a negative experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 05:12

Property Description

Historic Charm in the Heart of Mannheim

Individually Furnished Rooms - Enjoy a comfortable stay in uniquely decorated rooms equipped with modern amenities like a TV, desk, and private bathroom.

Convenient Location - Just a short stroll from Pestalozzischule Tram Stop, providing easy access to popular attractions such as SAP Arena and Mannheim Central Station.

Explore the City - Take a leisurely walk to the nearby Congress Center Rosengarten or Luisenpark Park for a relaxing day out.

Book now for a memorable stay at Wasserturm Hotel Mannheim, where history meets modern comfort.

Important information:

Please note that guests are asked to provide the hotel with their telephone number and approximate time of arrival. Guests wishing to check in after 18:00 must contact the property in order to arrange access to keys.

Please note that late check-out until 11:00 is possible for EUR 10 and late check-out until 12:00 is possible for EUR 10, subject to availability.

Reception is open between 06:30 and 22:00. Should you arrive after 22:00, please contact the property in advance. The property will give you a code for the key box.

Please also note that the restaurant is closed until further notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.8
Based on 1043 reviews
Cleanliness: 3.13
Service: 7.6
Location: 9.14
Room Quality: 4.09
Amenities: 4.12
Value for Money: 5.08
Food and Beverage: 7.13
Overall Experience: 6.1
A
Ahmed • solo_traveller • it
3
2026-06-04 • via Nuitee
J
Jan • solo_traveller • de
1
Cons:

Sehr laut
Schlechte Ausstattung

2026-06-02 • via Nuitee
G
Gökdemir • solo_traveller • de
8
Für 1/2 Nächte kann ich das Hotel empfehlen
Pros:

Es ist in der Nähe vom Innenstadt , paar metern entfernt gibt es eine Haltestelle und man kommt dort hin wo man möchte.

Cons:

Es war etwas staubig und , das Personal hat schon um 9:40 an der Tür geklopft mit der Aussage „ nach Hause gehen „ Entschuldigung aber sowas macht man nicht , als wollte mich die Putzfrau raus schmeißen! Darauf hin meinte ich „ ich weis schon wie lange ich zum aus checken habe !“ und sie sagte noch „ja bis 10 Uhr „ und ich „ jaaa ich weis“ also sorry aber man könnte etwas höflicher sein und nicht so !

2026-06-01 • via Nuitee
T
Tamim • couple • af
5
Very dirty.
2026-06-01 • via Nuitee
S
SHAO-LUN • solo_traveller • de
6
2026-05-30 • via Nuitee
M
Margarita • solo_traveller • de
2
Pros:

Μου άρεσε η θέση του.

Cons:

Δεν ήταν καθαρό. Μύριζε μούχλα και κλεισούρα. Είχε αράχνες στις γωνίες ψηλά, η τζαμαρία ήταν θαμπή απο τη σκόνη, στην λεκάνη της τουαλέτας υπήρχε χαρτί λιωμένο.... η αποχέτευση στην ντουζιέρα λειτουργούσε οριακά, ήταν αρκετά βουλωμένη. Το χειρότερο ειχε μυρμήγκια τα οποία κυκλοφορούσα ν και στα σεντόνια. Τότε κατάλαβα γιατί είχαν τοποθετήσει παγίδα μυρμηγκιών στο κομοδίνο...

2026-05-28 • via Nuitee
J
Jil • solo_traveller • gb
3
Pros:

The Staff is really nice and helpful

Cons:

Spider webs everywhere, not really clean and it smelled very bad

2026-05-26 • via Nuitee
A
Ana • solo_traveller • de
10
2026-05-25 • via Nuitee
Z
Zvonimir • solo_traveller • de
5
Cons:

Hygiene

2026-05-23 • via Nuitee
F
Frank • solo_traveller • ch
2
Cons:

Die sanitären Anlagen im Badezimmer wiesen eine erhebliche Geruchsbelästigung auf, die stark an Kanalisationsgase erinnerte. Zudem mangelte es im gesamten Raum an der notwendigen Grundreinigung, was sich durch großflächige Spinnweben zeigte.

2026-05-21 • via Nuitee
M
Mihaela • solo_traveller • de
1
2026-05-20 • via Nuitee
S
Sarah • solo_traveller • de
3
Niewieder
Cons:

In bett waren haaren, das man den gast vor der Ankunft nicht bescheid gibt das man für Kinder mit zahlen muss egal welche Alter, spinnen weben überall, babybett war dreckig hab um hilfe gebittet wege dem kinder bett ist niemand gekommen, kein hotel geeignet nit baby da es kein Fahrstuhl gibt, in Bad stinkt es

2026-05-18 • via Nuitee
F
Felix • solo_traveller • de
7
Gelungener Citytrip zur Familie
Pros:

Die hervorragende Citylage, der sehr günstige Preis und die unkomplizierte freundliche Abwicklung

Cons:

Das Hotel ist einfach in die Jahre gekommen und manches wirkt reparaturbedürftig ( z.B.Vorhänge, Wasserhähne)
In Anbetracht des Preises ist das okay - schade aber, denn diese Schönheitsfehler wären sicher leicht zu beheben.

2026-05-13 • via Nuitee
K
Keli Joana • solo_traveller • de
5
2026-05-11 • via Nuitee
P
Peijin • solo_traveller • de
6
Pros:

Sehr Central.

2026-05-03 • via Nuitee
A
Alexandra • extended_group • nl
1
2026-04-23 • via Nuitee
J
J.J.H. • family_with_children • nl
9
Pros:

Grootte kamer was super.

Cons:

Geluiden van de straat.

2026-04-23 • via Nuitee
L
Levani • solo_traveller • ge
10
2026-04-20 • via Nuitee
G
Gökdemir • solo_traveller • de
8
2026-04-19 • via Nuitee
S
Silinete • solo_traveller • br
3
Decepção
Pros:

Excelente localização.
Lençóes limpos e toalhas limpas.

Cons:

A acomodação estava suja. O chão sujo e teias de aranha pelo teto do quarto. Parecia que tinha muitos meses as teias de aranha, pois já estavam empoeiradas.
Móveis cheios de poeira.
Eu reservei sem ler as avaliações. Só depois da decepção que tive ao entrar no quarto, que fui ler as avaliações.
A água do box sai e deixa o banheiro molhado.
Precisa tirar o "Kalk" das torneiras e chuveiro, pois estava de crosta.

2026-04-19 • via Nuitee