London Excel - O2 Arena - London City Airport

Hotels
•
Independent
7 (2 reviews)
Connought Heights, London, England, E16 2FR , London , GB
44-7786080000

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Facilities

Front entrance ramp
Express check-out
Terrace
Garden
Express check-in/check-out
ATM/banking
Express check-out
Smoke-free property
Grocery/convenience store
Free self parking
See all facilities

Property Description

Luxurious Amenities
Make the most of your stay with our 24-hour fitness center, terrace, and garden for your recreational pleasure. Enjoy dining at IL Volo and explore various dining options at our 2 restaurants and 2 coffee shops/cafes.

Convenient Facilities
Benefit from express check-out, dry cleaning/laundry services, and laundry facilities during your stay. With free self-parking available onsite, your convenience is our priority.

Comfortable Accommodations
Unwind in our individually decorated guestrooms equipped with kitchen facilities, complimentary Wi-Fi, and flat-screen TVs. Feel at home with amenities like full-sized refrigerators, microwaves, and coffee/tea makers. Housekeeping is provided upon request.

Plan your next luxurious stay at London Excel - O2 Arena - London City Airport and indulge in upscale comfort and convenience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7
Based on 2 reviews
J
Jessica • family
6
Pros:

Laundry “facilities” as advertised is only a washer, no dryer. This means you will have to hang your clothes and towels to dry on the balcony. Also, you are only provided one set of towels per person for stays up to 7 days, which means if you want clean towels you can wash them and then hang them to dry. I realize this is normal in Europe but if you know people from the US especially are renting from you then it should be communicated that there is no dryer and to bring extra clothes so you don’t have to wash.

Also, not all toiletries promised were provided, only body wash.

Close to an airport and train so it can be noisy if you sleep with the windows open.

2023-06-29 • via Nuitee
K
Kei • family
6
Pros:

Pros:
Easy access to bus lines & DLR station.
Area felt safe for most part, even at night.
Place is nice & pictures were representative of what to expect.
Everything seemed clean & carpeting in bedrooms looked fairly new.
Locking mechanism is finicky & tricky, requiring reading & testing to understand what needed to be done. But once you got the hang of it, felt very safe.
Enough "beds" for 6 grown adults: 2 in each bedroom, couch (in picture) converts to a bed, & single futon seat that can lay out (description in listing was not clear).

Cons:
Communication left a lot to be desired. It was Easter weekend so some slack should be given. But took almost entire stay to get extra Smart Keys for group. Not knowing digital smart key via smartphone was used until day in advance, was not possible to get it all taken care of before weekend started. Emailed multiple times, but was told my emails were not going through, even though my first email went through and I continued to reply to the original message. Had to call twice to finally get Smart Keys set up for 2 other people (total of 3). Physical key exists, but don't have access to it until once inside. Advance notice would have been preferable.
The Smart Key for front door REQUIRES a smartphone & doesn't always respond quickly.
Kitchen sink not installed correctly.
Couch & futon "bed" are very uncomfortable.
Water heater set on timer; no hot water between 12-6:30am.
Shower drain of in-suite bathroom not cleaned out well.

2023-04-21 • via Nuitee