Hotel Zepter Palace

Hotels
•
Independent
7.8 (18 reviews)
Kralja Petra I Karadordevica, 60, Banja Luka, 78000 , Banja Luka , BA
387-51223040

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Facilities

24-hour front desk
Terrace
Elevator
Safe-deposit box at front desk
Banquet hall

Review Highlights

Pros:
Good service
Acceptable room quality
Cons:
Cleanliness concerns
Limited breakfast options

Categories

Cleanliness
7.25
The review mentions 'sliter hotell', indicating cleanliness concerns.
Service
9.25
Service is not mentioned specifically but can be considered standard quality for this hotel tier.
Location
9.25
Location is not mentioned, assuming it is standard quality for this hotel tier.
Room Quality
8.75
Room quality is not specifically mentioned, assumed to be standard quality for this hotel tier.
Amenities
8.75
Amenities are not mentioned, assumed to be standard quality for this hotel tier.
Value for Money
8.75
Value for money is not mentioned, assumed to be standard quality for this hotel tier.
Food and Beverage
7.25
The review mentions 'begränsad frukost', indicating limited options.
Overall Experience
8.75
Overall experience is implied to be acceptable with concerns in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:47

Property Description

Stunning Terrace Views
Unwind in the comfort of your room with a refreshing drink from room service or savor a delicious meal at the hotel's restaurant. Wrap up your day with a cocktail at the chic bar/lounge.

Convenient Amenities
Benefit from a 24-hour front desk, laundry services, and a safety deposit box. Host successful events in the hotel's three versatile meeting rooms.

Cozy and Modern Rooms
Relax in one of the 66 air-conditioned rooms equipped with minibars and flat-screen TVs. Stay entertained with cable TV, and freshen up in stylish bathrooms with complimentary toiletries.

Experience it all at Hotel Zepter Palace, your retreat in Banja Luka. Book now to enjoy proximity to key attractions like Kastel Fortress and Ferhadija Džamija.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNX

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

7.8
Based on 18 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
V
Verified traveler
4
Pros:

Sliter hotell… begränsad frukost… ingen service

2025-07-06 • via Nuitee
V
Vesna
10
Pros:

It was our first vizit to Banjaluka And this hotel was just right for us, highly recommended

2024-09-03 • via Nuitee
A
Audrey • family
10
Pros:

Great hotel and very nice staff.

2024-08-19 • via Nuitee
R
Raymond
10
Pros:

Very good condition, great location, excellent breakfast

2024-06-24 • via Nuitee
C
CAROLINE
6
Pros:

Des travaux ont eu lieu pendant le séjour et pas une compensation de proposée seulement un mot « désolé pour le dérangement »
Chambre pas très bien isolée si vous avez l’ouïe sensible vous entendrez la route
Lit qui couine quand on bouge de position
Pour moi il n’y a que le nom de palace mais pas la qualité

2023-06-01 • via Nuitee
S
Sanjin
8
The great position
Pros:

The room was not perfectly clean. However, it was not too dirty. Acceptable. But the best was during breakfast, and the servers didn´t care. If you wanted smt, you should call them because they were chatting and smoking around the corner. They were indeed very polite, but anyway...

2023-05-02 • via Nuitee
N
Nikolina • family_with_children
8
Pros:

Great location, very clean, friendly staff.

2023-05-02 • via Nuitee
R
Rok
6
Fair
Pros:

Fair stay; garage in a bit "unusual state". Good location. Average breakfast.

2023-02-26 • via Nuitee
A
Adrian
2
Bedömning
Pros:

Okunnig o otrevlig personal

2021-08-17 • via Nuitee
T
Tijana • partner
10
Pros:

Hotel staff were very helpful with all our queries.

2020-01-01 • via Nuitee
V
Verified traveler
4
Pros:

The location was good, although it was right next to a night club and was very noisy at night. The hotels restaurant smelt very much like cigarette smoke and the breakfast was not good. We bought it with breakfast included but had to pay extra for the drinks, and the water was tap water. The bathroom was nice and clean but the overall arrangement of the room was not great.

2019-11-05 • via Nuitee
V
Verified traveler • family
10
Pros:

Great location and rooms. Bed super comfy! And beer cheap!!!

2019-08-15 • via Nuitee
N
Nicoline
2
Mold
Pros:

There was mold in the bath and the bed was very bad to sleep in

2019-08-03 • via Nuitee
S
Suzanna
8
City life at one’s Doorstep.
Pros:

Amazing and a secure experience.

2019-07-04 • via Nuitee
A
Ashfaque
10
Ottoman, churches, city centre and foods
Pros:

Best value and place in Banja Luka city center. Staffs are fabulous, breakfast buffet is fantastic and you can’t imagine such a nice room at this price in Balkans

2019-05-17 • via Nuitee
V
Verified traveler • partner
8
Pros:

posizione centrale stanze grandi colazione personale gentile

2019-05-04 • via Nuitee
M
Maria
10
Lyckad vistelse med mycket god service
Pros:

Fantastiskt mottagande och mycket god service. Närheten till det mesta.

2018-12-03 • via Nuitee
V
Verified traveler
2
Pros:

Untrained stuff the room was very old fashioned and cheap, the bed was horrendous some of the lights weren’t working one of the bath tubs didint have hot water, you get the picture find somewhere better.........................

2018-10-02 • via Nuitee