Shining Central Hotel & Spa

Hotels
Independent
9.4 (154 reviews)
20 Lo Su Street, Ly Thai To Ward, Hoan Kiem District, Hanoi , Hanoi , VN

Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Steam room
Elevator
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
Bathroom setup in some rooms not ideal
Not wheelchair friendly

Categories

Cleanliness
9.29
Rooms are noted as spotless and modern.
Service
9.76
Staff are described as friendly, attentive, and go above and beyond.
Location
9.8
Conveniently located near the Old Quarter and lake.
Room Quality
9.25
Rooms are functional, spacious, and equipped with thoughtful touches.
Amenities
9.28
Includes a skybar, rooftop pool, and good restaurant.
Value for Money
9.24
Overall reasonable prices for the quality of service and location.
Food and Beverage
9.29
Breakfast has a great selection of both Western and local food.
Overall Experience
9.26
Guests report a welcoming, memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:37

Property Description

Pamper yourself at Shining Central Hotel & Spa, where comfort meets sophistication in the heart of Hanoi.

Indulgent Spa Services
Unwind with our exceptional spa offerings, including rejuvenating massages, luxurious body treatments, and revitalizing facials. Treat yourself to a day of relaxation and indulge in our serene steam room.

Modern Amenities
Stay connected with complimentary wireless internet while enjoying your air-conditioned room featuring sophisticated designs, minibars, and private bathrooms with jetted bathtubs and rainfall showerheads.

Convenient Location
Located just steps from iconic attractions like Hoan Kiem Lake and Thang Long Water Puppet Theatre, our hotel is the perfect base to explore the vibrant city, with delightful dining options and concierge services to enhance your stay.

Elevate your travel experience and book your stay with us today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • Food & Beverage

    No alcohol allowed onsite

See all policies

Location

Guest Reviews

9.4
Based on 154 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.8
Room Quality: 9.25
Amenities: 9.28
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.26
Q
Quynh family_with_children vn
9
Mọi thứ rất okie. Gd đã có 1 buổi tối kỉ niệm rất vui
Pros:

Mọi thứ rất okie. Gd đã có 1 buổi tối kỉ niệm rất vui

Cons:

Ko

2026-06-06 via Nuitee
A
Arina couple vn
9
The very pleasant spot to stay in the old Hanoi.
Pros:

I liked the room very much even though it’s not very large.

Cons:

The swimming pool is a miniature.

2026-06-06 via Nuitee
J
Julie couple au
10
Can not say enough about this Hotel. Absolutely Brilliant all round.
Pros:

Absolutely fantastic Hotel. We have stayed here three times. The Staff are exceptional. If you get to meet Hannah she treats you with 5 Star attention. Location for transport, restaurants & shopping is perfect. Breakfast was a huge selection. Definitely recommend staying here.

Cons:

N/A

2026-06-06 via Nuitee
D
Damian solo_traveller au
10
Perfect hotel in the heart of Hanoi
Pros:

The wonderful staff, the spa and perfect location. We have stayed here twice and will definitely stay again next time we visit Hanoi.

Cons:

Nothing

2026-06-05 via Nuitee
M
Murod solo_traveller uz
10
Pros:

Центр города,удобная локация,чистота,такого заболивых персоналов нигде я не встречал. Особенно спасибо Annie она очень милая.

Cons:

Нету такого

2026-06-05 via Nuitee
R
Roxana Bianca couple gb
10
2026-06-05 via Nuitee
T
TIM couple us
10
Pros:

Everything was excellent. The staff are wonderful.

2026-06-05 via Nuitee
L
Licette couple us
10
Great service, great location, great stay!
Pros:

Excelente experiencia en Shining Hotel. Muy buena ubicación, habitaciones limpias y cómodas, y un desayuno delicioso. El personal fue increíblemente amable y siempre dispuesto a ayudar con cualquier consulta o recomendación. Sin duda, una excelente opción para hospedarse en Hanói. ¡Lo recomiendo totalmente!”

🇻🇳✨

2026-06-05 via Nuitee
S
Sarah solo_traveller de
10
Pros:

Sehr freundliches Personal
Gute Lage
Frühstück super

Cons:

-

2026-06-05 via Nuitee
E
Erez solo_traveller il
10
2026-06-04 via Nuitee
D
Daisy family_with_children au
1
Pros:

Nothing

Cons:

I didn’t like anything property. Property structure feels like it’s a prison. When we reached there we couldn’t even stand there because the congested rooms and covered hotel. Everything was covered.

2026-06-04 via Nuitee
A
Alexandre couple fr
10
Séjour incroyable dans le centre d’Hanoi. Tout le monde était aux petits soins pour nous. Je recommande vivement.
Pros:

Tout.

Cons:

Rien.

2026-06-04 via Nuitee
R
Ronald1964 solo_traveller nl
10
Well organised excellent hotel with a perfect staff to help you with everything
Pros:

Everything was perfectly organised, we booked again for our last days in Hanoi

Cons:

Nothing

2026-06-04 via Nuitee
K
Ka Ho couple sg
10
Nice stay, good location and friendly staff
Pros:

Convenient location. Staffs are very friendly and helpful. Highly recommended.

Cons:

N/A

2026-06-04 via Nuitee
T
tracey extended_group au
10
Great location rooms lovely 🥰
Pros:

Great location lovely staff, we had dinner in the restaurant, it was beautiful

Cons:

Nothing

2026-06-04 via Nuitee
L
Lovely Mie solo_traveller ie
10
A True 5-Star Experience Thanks to Hannah
Pros:

Hannah at the reception desk provides truly exceptional service. From managing a smooth check-in to recommending the best local spots to eat and explore, checking that the room is comfortable and one chat away from Whatsapp she made our entire stay seamless from arrival to checkout. Her hospitality gave the property a true 5-star hotel feel. Because of her outstanding service and the excellent value for money, we actually booked another room with her before heading back home, which she arranged flawlessly.

Beyond the service, the hotel itself is wonderful. The beds are incredibly comfortable—perfect for resting after a long day of exploring Hanoi—and the bathrooms are spotlessly clean. While you can find a lot of accommodation options in the Old Quarter, this hotel is well worth spending a few extra euros for an exceptional, restful stay.

Cons:

None

2026-06-04 via Nuitee
N
Nir solo_traveller il
9
2026-06-03 via Nuitee
N
Nuno couple pt
10
2026-06-03 via Nuitee
C
Catherine family_with_children ie
10
Pros:

Close to everything great location and staff very friendly and helpful. Food excellent room great size very clean and great value

Cons:

Pool area not great very small but our only complaint

2026-06-03 via Nuitee
A
Anne-Sophie family_with_children fr
10
Fantastic
Pros:

We had a wonderful stay at Shining Central Hotel and Spa in Hanoi.
From the moment we arrived at the airport transfer until our departure, everything was absolutely perfect. The quality of service was exceptional throughout the hotel.
A special thank you to Hannah at the reception desk, who took such great care of our family. She was always kind, professional, attentive, and incredibly helpful. Her warm welcome made our stay even more enjoyable.
The rooms were comfortable, spotless, and beautifully maintained. We were also impressed by the restaurant, where every meal was delicious and served by a friendly and attentive team. Thank you to all the restaurant staff for their outstanding service.
The same high standards could be found everywhere in the hotel, from the reception area to the Sky Bar, where we enjoyed a fantastic atmosphere and excellent service.
Thank you to the entire team for making our stay in Hanoi so memorable. We would not hesitate to stay here again and highly recommend this hotel to anyone visiting the city.

2026-06-03 via Nuitee