Hotel Metropolitan Saitama-Shintoshin

Hotels
•
JR-EAST HOTELS
8.8 (2318 reviews)
11-1 Shintoshin, Chuo-ku , Saitama , jp
+81 48-851-1111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Some plumbing issues
Price fluctuations during events

Categories

Cleanliness
8.7
Rooms are described as clean and well-kept, though a minor issue was noted with plumbing.
Service
9.2
Staff were consistently praised for their excellent service and responsiveness.
Location
9.2
The hotel's proximity to Saitama Super Arena and major amenities is highly advantageous.
Room Quality
8.7
Rooms were spacious and comfortable, though one review noted some issues with bed placement.
Amenities
8.7
Amenities such as coffee and tea service were not mentioned, but overall quality was noted as good.
Value for Money
8.2
Some guests felt the price was high given the events, affecting perceived value.
Food and Beverage
8.7
Breakfast options were described as good and satisfying by several guests.
Overall Experience
9
General feedback points to a very positive stay, with multiple intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:50

Property Description

Luxurious 4-Star Accommodation
Hotel Metropolitan Saitama-Shintoshin offers a luxurious 4-star experience in the heart of Saitama. Enjoy the convenience of being just 400 meters from the renowned Saitama Super Arena and a short distance from Saitama Stadium 2002.

Modern Amenities and Services
Experience comfort and convenience with our 24-hour front desk, on-site restaurant, and free WiFi throughout the property. Unwind in air-conditioned rooms equipped with essential amenities such as a flat-screen TV, safety deposit box, and a private bathroom with a refreshing shower.

Explore Nearby Attractions
Discover nearby attractions like the SKIP CITY Visual Museum and Kawaguchi Science Museum, both just 13 km away. With Tokyo Haneda Airport a mere 51 km from the hotel, your stay at Hotel Metropolitan Saitama-Shintoshin promises both luxury and accessibility.

Book now for an unforgettable stay at Hotel Metropolitan Saitama-Shintoshin!

Important information:

Superior Triple Room - Non-Smoking, a maximum of 2 children aged age: 0 – age: 6 years can stay free of charge when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2318 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
T
Takahiro • family_with_children • jp
8
電車最高！
Pros:

トレインビューに期待して滞在しました。子どもが楽しみにしていたこともあり、なるべく低層階を希望すると、1番低い5Fの部屋を用意いただけました。
子どもも大変満足し、最高！！と喜んでいました。いい思い出ができました。また利用したいです。

Cons:

難しいのは承知ですが、ペットの宿泊ができるとありがたいです。

2026-08-08 • via Nuitee
S
Shiho • solo_traveller • jp
8
2026-08-08 • via Nuitee
H
hiroshi • extended_group • jp
9
2026-08-07 • via Nuitee
S
Soumyanwesh • family_with_children • in
3
Not a memorable one
Pros:

The staff was very argumentative

Cons:

I had booked 2 rooms for 3 people they gave me 2 single rooms and said it was booking.com fault and asked me to pay 6000 Yen extra

2026-08-03 • via Nuitee
K
katuyo • extended_group • jp
8
思い出にのこります
Pros:

スタッフさん受付

2026-08-02 • via Nuitee
A
Axel • solo_traveller • de
8
Hier werde ich gerne wieder buchen.
Pros:

Lage und Sauberkeit

Cons:

Nichts

2026-07-22 • via Nuitee
J
JUN • couple • jp
7
Pros:

朝食が美味しかった

Cons:

ボディタオルがもっと柔らかければ良かった

2026-07-21 • via Nuitee
M
Maki • solo_traveller • au
10
2026-07-21 • via Nuitee
宜樺 • extended_group • tw
8
Pros:

住宿的位置很好～有很多可以逛街的地方

Cons:

一走進去有地毯的霉味😅

2026-07-20 • via Nuitee
S
SOTA • solo_traveller • jp
8
2026-07-19 • via Nuitee
K
Kumi • family_with_children • jp
9
満足しています
Pros:

とても綺麗なホテルでした

Cons:

コンビニがもう少し遅くまでやっていたら良かったです

2026-07-19 • via Nuitee
S
setsuko • extended_group • jp
9
大変満足
Pros:

場所と部屋のクオリティ

Cons:

ドレッサーの照明が暖色ではなく普通の灯りが良かった

2026-07-18 • via Nuitee
A
Ameerah • couple • jp
10
2026-07-18 • via Nuitee
S
Susa • family_with_children • us
8
Pros:

Accessible, modern, clean

2026-07-16 • via Nuitee
N
noboru • family_with_children • jp
9
大変良かった
Pros:

静かだった。
室内が広かった。

Cons:

特になし

2026-07-15 • via Nuitee
A
AltynKamar • solo_traveller • tm
10
Pros:

Все на высоте

Cons:

Номера очень тесные

2026-07-14 • via Nuitee
K
KANA • solo_traveller • jp
7
2026-07-12 • via Nuitee
S
suwannee • solo_traveller • th
10
Pros:

Staff. Room and location

2026-07-12 • via Nuitee
K
KOJI • couple • jp
8
よかった
Pros:

インターネット

Cons:

駐車場

2026-07-11 • via Nuitee
Y
Yuri • solo_traveller • jp
10
2026-07-11 • via Nuitee