Hotel Metropolitan Saitama-Shintoshin

Hotels
•
JR-EAST HOTELS
8.8 (2177 reviews)
11-1 Shintoshin, Chuo-ku , Saitama , jp

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Currency exchange
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Some plumbing issues
Price fluctuations during events

Categories

Cleanliness
8.7
Rooms are described as clean and well-kept, though a minor issue was noted with plumbing.
Service
9.2
Staff were consistently praised for their excellent service and responsiveness.
Location
9.2
The hotel's proximity to Saitama Super Arena and major amenities is highly advantageous.
Room Quality
8.7
Rooms were spacious and comfortable, though one review noted some issues with bed placement.
Amenities
8.7
Amenities such as coffee and tea service were not mentioned, but overall quality was noted as good.
Value for Money
8.2
Some guests felt the price was high given the events, affecting perceived value.
Food and Beverage
8.7
Breakfast options were described as good and satisfying by several guests.
Overall Experience
9
General feedback points to a very positive stay, with multiple intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:50

Property Description

Luxurious 4-Star Accommodation
Hotel Metropolitan Saitama-Shintoshin offers a luxurious 4-star experience in the heart of Saitama. Enjoy the convenience of being just 400 meters from the renowned Saitama Super Arena and a short distance from Saitama Stadium 2002.

Modern Amenities and Services
Experience comfort and convenience with our 24-hour front desk, on-site restaurant, and free WiFi throughout the property. Unwind in air-conditioned rooms equipped with essential amenities such as a flat-screen TV, safety deposit box, and a private bathroom with a refreshing shower.

Explore Nearby Attractions
Discover nearby attractions like the SKIP CITY Visual Museum and Kawaguchi Science Museum, both just 13 km away. With Tokyo Haneda Airport a mere 51 km from the hotel, your stay at Hotel Metropolitan Saitama-Shintoshin promises both luxury and accessibility.

Book now for an unforgettable stay at Hotel Metropolitan Saitama-Shintoshin!

Important information:

Superior Triple Room - Non-Smoking, a maximum of 2 children aged age: 0 – age: 6 years can stay free of charge when using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 2177 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
H
Hiroya • couple • jp
8
2026-03-28 • via Nuitee
F
FUJIO • solo_traveller • jp
9
最高です。
Pros:

駅に隣接しており便利で、都心のホテルと比べてコスパは上、特に朝食が美味しいのがいいですね。ショッピングモールも近いし、上京時は常宿にしてます。

Cons:

特にありません。

2026-03-25 • via Nuitee
F
FUJIO • solo_traveller • jp
10
2026-03-24 • via Nuitee
N
Nakamura • family_with_children • jp
9
コスパ的にもかなり良いホテルでした
Pros:

駅近で特に不便性は何もなかった。
部屋自体狭くもなく、とても清潔感があり、スタッフの対応も良かったです。
景色も電車が見下ろせるので、鉄道好きには良い部屋でした

Cons:

車で行く際、予約時にホテル駐車場予約が必要な事が後々わかったので、もう少し分かりやすく明記して欲しかったです。
でもホテル周辺にはコインパーキングがいくつもあるので、特に困る事もありませんでした。

2026-03-23 • via Nuitee
K
Kajiwara • family_with_children • jp
10
2026-03-23 • via Nuitee
T
Tzu Hsueh • family_with_children • tw
9
Pros:

＂

2026-03-23 • via Nuitee
キリン • family_with_children • jp
8
Pros:

窓からの景色がよかった。朝食も美味しかった。

Cons:

朝食の飲料で氷がなかったんで、アイスコーヒーが作れなかった。

2026-03-23 • via Nuitee
C
CHIE • couple • jp
8
快適。
Pros:

立地が便利。

2026-03-23 • via Nuitee
H
HONOKA • extended_group • jp
9
Pros:

室内も広く、清潔感もあり快適に過ごせました。
ホテルのスタッフの方々の対応も丁寧で良かったです。

2026-03-22 • via Nuitee
K
kiyoshi • solo_traveller • jp
5
Pros:

駅から近い，ビルの下の階がレストランになっている．

Cons:

フロアが複雑で分かりにくい．

2026-03-22 • via Nuitee
小松 • family_with_children • jp
8
良かった
Pros:

スタッフの対応が素晴らしかった
朝食の品揃えが多くも美味しい
又、来たいと思いました。

2026-03-21 • via Nuitee
N
NAOMI • couple • jp
9
2026-03-21 • via Nuitee
Y
yoshiara • couple • jp
9
便利な立地
Pros:

駅直結で天気が悪かったけど雨にも濡れませんでした

Cons:

とくに思い当たりませんが特に良かった点も思いあたりません

2026-03-21 • via Nuitee
Y
Yuuta • family_with_children • jp
10
鉄道博物館に行くのに便利
Pros:

鉄道博物館に行くのに利用しました。トレインビューの部屋からは埼京線、京浜東北線、湘南新宿ラインといった在来線の他に金太郎や桃太郎、レッドサンダーといった貨物車がみれて子供たちには好評でした。大人としては朝食が美味しかったのが良かったです。夜は周辺にレストランなどがいっぱいあり困りませんでした。たいへん過ごしやすかったです。

2026-03-20 • via Nuitee
M
Myu • solo_traveller • jp
10
さいたま
Pros:

朝食がおいしかった。
駅から近い

Cons:

特になし

2026-03-19 • via Nuitee
K
KENTA • solo_traveller • jp
10
2026-03-18 • via Nuitee
M
Misato • family_with_children • in
10
とても満足
Pros:

きれい、駅から近い、受付の方はとても丁寧

Cons:

よくないところはないけど、リクエストで緑茶があると嬉しい

2026-03-18 • via Nuitee
M
Michelle • solo_traveller • sg
9
First trip to Japan and it was Awesome
Pros:

Location was good, hotel was clean and bigger than others that I stayed during my trip and I want to specially commend front office staff Mr Terumuna. He is so patient and spent quite a bit of time helping us to find and book day tour to mt Fuji and explaining to us how to get to the meeting place. Am grateful that he even suggests the right date where we managed to see the magnificent Mt Fuji.

Cons:

Nothing

2026-03-18 • via Nuitee
K
Kenichiro • family_with_children • us
9
2026-03-17 • via Nuitee
F
Fukuda • solo_traveller • jp
10
出張
Pros:

綺麗でした。

Cons:

特にありません。

2026-03-17 • via Nuitee