Kesang Laut Hotel

Hotels
•
Independent
6 (18 reviews)
No 1,2,3, Jalan Mulia, Taman Mulia, Muar, Johor, 84000 , Muar , MY
60-6-9501599

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area

Review Highlights

Categories

Cleanliness
4
Several guests expressed concerns about cleanliness, citing issues such as cigarette odors in rooms, dirty cups with coffee stains, and ineffective staff responses to complaints.
Service
3.5
Guests criticized the poor service quality, including unaddressed complaints, non-functional amenities like the TV and bathtub, and overall lack of action by staff members.
Location
5
No feedback provided regarding the hotel's location.
Room Quality
4
Guests mainly focused on room-related issues such as non-functional amenities and unpleasant odors, leading to a lower rating in this category.
Amenities
4
Specific feedback on amenities was not highlighted in the reviews.
Value for Money
4
There was no specific mention of the value for money aspect in the reviews.
Food and Beverage
5
No comments were made regarding food and beverage experiences.
Overall Experience
4
Guests had predominantly negative experiences during their stay, primarily due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-06 03:23

Property Description

Convenient Amenities and Services - Enjoy complimentary parking and designated smoking areas to cater to your needs. Benefit from a 24-hour front desk and luggage storage for a hassle-free stay.

Comfortable Accommodations - Relax in one of the 23 air-conditioned rooms with flat-screen TVs and cable entertainment. Freshen up in bathrooms with showers and complimentary toiletries. Work or unwind with provided desks and complimentary tea/coffee.

Explore Nearby Attractions - Venture to Gelam, Muar Nan Hai Fei Lai Temple, Wetex Parade, and more, within a short distance. Also, take advantage of the convenient proximity to Senai International Airport for easy travel arrangements.

Plan your visit to Kesang Laut Hotel in Muar now for a relaxing and enjoyable stay in the heart of bustling attractions.

Important information:

  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Covid

    COVID-19 vaccine must have been received a minimum number of days before check-in: 14

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

See all policies

Location

Guest Reviews

6
Based on 18 reviews
Cleanliness: 4
Service: 3.5
Location: 5
Room Quality: 4
Amenities: 4
Value for Money: 4
Food and Beverage: 5
Overall Experience: 4
N
Nur Adilah • family_with_children
4
Pros:

Check in je bilik bau rokok. Kuat bau rokok package habuk rokok atas lantai. Cawan ada kesan kopi tak cuci. Tv tak boleh tengok. Bila cakap dengan staff, no action taken. Alasannya memang macamtu. Bath tub pun tak function. Stay dua malam kat hotel ni memang tidur je semata.

2025-04-28 • via Nuitee
V
Verified traveler
4
Pros:

Ok

2024-01-02 • via Nuitee
M
Md • family_with_children
10
Pros:

Ok

2023-12-22 • via Nuitee
M
Mohd Johari • family
6
Pros:

Bilik air tak bersih berbau tak menyenangkan.

2022-06-22 • via Nuitee
V
Verified traveler • friends
2
Pros:

Stains on bedsheets, wet toilet when checking in. Remote control for TV doesn't work unless you walk right to the TV and point the remote to the receiver located behind it. No towel provided, saying it's still in laundry.

2020-08-04 • via Nuitee
R
Rahman
4
Pros:

failed service

2020-08-01 • via Nuitee
L
Lim
2
Not recommended
Pros:

Spider webs on ceilings, blood stain on bed sheet. No towels provided n was told to wait to send over after 4 hours but no in vain till we complained to the manager.

2020-01-26 • via Nuitee
V
Verified traveler • family
8
Pros:

Quite okay, but must hired good and responsibility housekeeping to tidy up room. Pls. Alot of dust, hair, and toilet quite dirty.

2019-10-14 • via Nuitee
S
Salahuddin
8
Suasana kg.
Pros:

Sederhana. Agak jauh dari bandar. Suasana kampung

2019-07-15 • via Nuitee
V
Verified traveler • family
2
Pros:

They did not receive info from Expedia and was not expecting anyone. Luckily had paid confirmation from Expedia. The room booked was not ready and paid extra for supposedly available superior room. The sink glass top was never cleaned, was told only had one towel left. The poor staff attending was feeling harrased because the other staff did not do their work. Will never set foot there again.

2019-06-09 • via Nuitee
V
Verified traveler • family_with_children
2
Pros:

No lif and staff not professional

2019-06-07 • via Nuitee
F
fatin • friends
8
Pros:

it was good

2019-03-25 • via Nuitee
S
saad • family
8
Pros:

Bilik cantik, selesa, tetapi wifi lansung tak boleh guna, nyamuk pula banyak, mungkin masuk ikut bawah pintu..

2019-02-12 • via Nuitee
R
Rahsia • partner
8
Pros:

Aliran air di tandas agak perlahan

2019-02-10 • via Nuitee
A
Azlina
2
Pros:

my booking is not in their record and the reason the staff incharge was not updated. They was change the other room and the room type is not satisfied. Very upset on this matter and hope expedia will take note. tq

2019-02-05 • via Nuitee
V
Verified traveler
10
Good
Pros:

Very comfortable. The staff also very helpful. Will repeat.

2018-12-24 • via Nuitee
S
Sally
4
Pros:

About 15mins away from town. Bad ventilation, very bad smoking smell in the room.

2018-12-02 • via Nuitee
W
Will
6
Pros:

Just a budget hotel masquerading as a 4 star. In a remote location, no on site amenities. Just a convenience store a couple of doors away.

2018-10-19 • via Nuitee