HOTEL PLAZA SAN CRISTOBAL INN

Hotels
9.4 (36 reviews)
Calle Guadalupe Victoria 69 , Tuxtla Gutierrez , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Elegant and colonial style
Delicious breakfast and friendly service
Cons:
Lack of staff and heating in rooms
Inconsistent WiFi service

Categories

Cleanliness
9.95
Generally clean, but some issues with internet access in rooms.
Service
8.45
Service quality suffered due to staff shortages and lack of response to issues.
Location
9.45
Perfect location but slightly far from the center.
Room Quality
8.95
Rooms were comfortable, but cold without heating; internet issues reported.
Amenities
8.95
Basic amenities available, but WiFi issues reported.
Value for Money
9.45
Overall good value considering the elegance of the hotel.
Food and Beverage
10
Breakfast is delicious, with warm and friendly service.
Overall Experience
10
A lovely hotel overall, with a charming atmosphere despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:12

Property Description

Luxurious Accommodation
Indulge in our elegantly designed rooms with modern amenities for a comfortable stay.

Convenient Location
Explore the nearby attractions easily with our prime location near popular points of interest.

Exceptional Service
Experience top-notch hospitality with our 24-hour front desk and dedicated staff always at your service.

To book your stay at HOTEL PLAZA SAN CRISTOBAL INN and enjoy these fantastic features, reserve your room now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Location

Guest Reviews

9.4
Based on 36 reviews
Cleanliness: 9.95
Service: 8.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 10
Overall Experience: 10
E
Ender Jose • couple • mx
1
Pesimo no recomiendo ese hotel para quedarse.
Pros:

La atencion Pesima, el recepcionista no quiso aceptar el precio que nos dio booking y nos dijo que cancelaramos la reservacion y la volvieramos a hacer, al final nos cobro un monto mas alto que el que nos hacia dado booking.

Cons:

La atencion pesima, el recepcionista no quiso aceptar el precio que nos dio booking y nos pidio que cancelaramos la reserva, al final nos cobro un monto mas alto al que nos habia dado booking y el dia de salida nos llamo a las 9 de la mañana a la habitacion diciendonos que nos tocaba ya irnos y el check out era a las 12 del mediodia.

2026-03-09 • via Nuitee
J
Jitka • couple • cz
8
Pros:

The hotel was fine, but we were expecting something just a little bit nicer.

Cons:

The room was large but dark, sparsely furnished and cold. Breakfast very unimpressive.

2026-03-08 • via Nuitee
S
Sybille • couple • ch
8
2026-01-24 • via Nuitee
M
Merlin Viridiana • family_with_children • mx
10
Pros:

Todo es muy cómodo y limpio, el echo de que cuente con elevador lo hace genial porque puede subir y bajar sin problema una persona mayor o con discapacidad en caso de que el hospedaje sea en los pisos de arriba, la atención del personal siempre muy amable y cordial

2026-01-17 • via Nuitee
V
Vinicio • couple • it
7
Forse c'è di meglio
Pros:

La struttura a prima vista si presenta bene, anche se un pò datato. La posizione abbastanza buona si arriva al centro in 15 minuti a piedi.

Cons:

Essendo venuti a gennaio le stanze erano tremendamente fredde, anche se subito dopo ci hanno portato delle stufetta elettriche.

2026-01-14 • via Nuitee
M
michael • extended_group • us
9
Pros:

Very elegant and colonial style

Cons:

Nothing everything was fine

2026-01-03 • via Nuitee
D
Daniel • extended_group • br
7
Bom hotel. Café da manhã americano com restrições
Pros:

Beleza da construção do hotel. Chuveiro com muita água e quente.

Cons:

Quarto muito frio sem nenhum sistema de aquecimento.
Café da manhã marcado a partir da 7:00. Menos o dia da minha saída que precisava ser às 7:00. Só começou às 8:00. Paguei e não recebi. Fiquei sem café da manhã

2025-12-27 • via Nuitee
S
Stefan • couple • de
9
Pros:

Lage perfekt, Sehr gutes Frühstück.

Cons:

Keine Heizung vorhanden, waren im November dort und es herrschten um die 5 Grad.

2025-12-10 • via Nuitee
L
lopez • solo_traveller • mx
7
Pros:

El lugar

Cons:

En cuatro noches jamás tuvimos Internet, el personal hizo lo posible, dijeron cambiarme de habitación nunca lo hicieron. Mala atención en su publicidad mencionan el WiFi y no la tuvimos

2025-12-10 • via Nuitee
• couple • mx
1
No lo recomiendo
Cons:

El hotel no tiene personal...el propietario otorga sueldos miserables y el personal no dura en su trabajo. Los pocos que tienen, trabajan hoas extenuantes,son explotados laboralmente. No debería de existir este hotel.

2025-12-09 • via Nuitee
Z
Zadi74 • extended_group • mx
9
Excelente lugar, muy recomendable, para pasar unas excelentes vacaciones en San Cristobal
Pros:

El desayuno, es delicioso, es atendido por personas muy cálidas y muy amables, se preocupan por nuestro bienestar y seguridad

Cons:

Estaba un poquito retirado del centro

2025-12-09 • via Nuitee
S
Selene Aidee • couple • mx
10
2025-11-23 • via Nuitee
H
Hsiao Huei • extended_group • tw
10
Pros:

This is a nice hotel, including the stuff and the facilities, and the price is valuable. Iam highly recommend.

2025-11-10 • via Nuitee
A
Alan alberto • family_with_children • mx
10
Pros:

La comodidad y limpieza

Cons:

El internet no me llegaba en la habitación que me tocó,fue en el 3er piso.

2025-11-03 • via Nuitee
N
Noemi • couple • mx
10
Pros:

Comodidad

2025-11-02 • via Nuitee
M
Miguel • family_with_children • mx
10
2025-10-15 • via Nuitee
S
Shlomit • couple • il
8
Pros:

Fair location; the hotel is very pictoresque and authrntic and unique.

Cons:

breakfast was not more than fair
wifi -it took almost 30minutes until it was set
no electricity points by the beds - ee have to put our mobile in varios places in the room to charge them
the rooms are cold at night....

2025-09-29 • via Nuitee
P
Patricio • solo_traveller • us
7
2025-08-26 • via Nuitee
A
Andres
10
Pros:

Clean, comfortable, good service and walkable to tourist activities.

2024-01-08 • via Nuitee
R
Ricardo Arturo
10
Pros:

Todo muy bien y amables en su atención

2024-01-05 • via Nuitee