Mercu Summer Suites Bernice KLCC

Hotels
8.1 (404 reviews)
Mercu Summer Suite No.8, Jalan Cendana, Off Jalan Sultan Ismail , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Comfortable stay
Cons:
Dirty facilities
Old amenities
High prices for quality

Categories

Cleanliness
6.93
Numerous complaints about cleanliness with references to dust, insects and unclean facilities.
Service
8.9
Overall positive sentiment regarding staff assistance and support.
Location
9.44
Positively mentioned multiple times for its proximity to attractions.
Room Quality
7.39
Mixed reviews; some comfortable aspects but also mentions of old furniture and low water pressure.
Amenities
7.42
Some useful amenities mentioned, but also negative points regarding the gym and pool.
Value for Money
6.88
Consistent mention of prices being high for the quality and condition of facilities.
Food and Beverage
8.93
Not heavily focused on; assumes standard quality for this hotel tier.
Overall Experience
8.9
Majority of guests had a pleasant overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:07

Property Description

Luxurious Accommodation
Experience comfort and convenience with a well-equipped kitchen and a private bathroom in each unit.

Top-notch Amenities
Enjoy access to a year-round outdoor pool, sauna, and a fitness centre during your stay.

Prime Location
Located just 800 meters from the iconic Petronas Twin Towers, with Suria KLCC and Starhill Gallery nearby.

Ready for an unforgettable stay? Book now at Mercu Summer Suites Bernice KLCC!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. As there is no 24-hour reception at the property, please inform the property of your expected arrival time at least 3 days prior to check-in to facilitate the arrangement of your key pick-up/check-in. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs MYR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MYR 50 per person per night when using an available cot.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 404 reviews
Cleanliness: 6.93
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 8.93
Overall Experience: 8.9
Z
Zunaidin • family_with_children • my
10
2026-01-31 • via Nuitee
S
Selena Jose • couple • my
8
Pros:

Again this is my fav place if I arrived from Singapore.i staying there frequently and I loving it

Cons:

There's few things only like moderate facilities but so far.. it's amazing! Keep it up summer .

2026-01-30 • via Nuitee
E
Eugene • solo_traveller • cn
10
Got a pretty well sleep that night.
Pros:

The property has everything you need.

Cons:

Even close the windows, the noise from the road is still a bit annoying.

2026-01-28 • via Nuitee
L
Liina • solo_traveller • ee
9
Pros:

The person working there is very responsive and nice.
Location is just perfect, I got the room on top floor, 33A floor. The view was amazing!
Beds and linien are very comfortable, AC quiet.

Cons:

You can hear a bit traffic noise in the room, but it's centre, so need to be comfortable with that.

2026-01-27 • via Nuitee
H
HONG NGOC • couple • vn
9
Not thing to complain
Pros:

The location and the staff is really nice

Cons:

Not really, I just prefer it to be more cozy. However everything was great

2026-01-20 • via Nuitee
A
ADIBAH • family_with_children • my
10
Bersih, selesa&kelengkapan dapur mencukupi
2026-01-19 • via Nuitee
K
KEIKO • family_with_children • jp
2
立地は良いが不衛生　が　安い
Pros:

◯立地が良かったです。モノレールからも電車に駅からのアクセスもっ便利でした。
◯一階にコンビニ、レストランがあり便利でした。
◯値段が安い

Cons:

１)衛生面　
ベットにダニがいるのか皮膚に虫に刺された痕が多数。
2)鍵が一つだけで、エレベーターも鍵がないと乗れないので不便
3)オーナーと連絡が取れない
４)テレビが見れない
５)景色　目の前もマンション

2026-01-19 • via Nuitee
K
KUMAR • family_with_children • kr
9
Pros:

All good , Your staff more supportive and friendly

Cons:

Bottled Drinking water not available

2026-01-19 • via Nuitee
D
Dávid • couple • hu
10
2026-01-19 • via Nuitee
E
Eny • extended_group • my
7
2026-01-17 • via Nuitee
F
Finley • solo_traveller • gb
10
2026-01-17 • via Nuitee
L
LEE PING • couple • tw
5
Pros:

樓下有超市.便利商店 還不錯。
Ground floor has 3 grocery stores
Convenient much.

Cons:

跟個人戶訂房，行李無法免費寄放，要收取20元费用，對住宿旅客很不方便也不親民，以後不會再選這家了。
No supply luggage storage is bad.

2026-01-16 • via Nuitee
N
Nuralia • family_with_children • my
10
2026-01-16 • via Nuitee
N
Nazmul • solo_traveller • bd
8
Average
Pros:

Quality

Cons:

No room service, receptionists are rude

2026-01-12 • via Nuitee
S
Serdar • extended_group • vn
10
Pros:

I really liked the location; everything is very easy to find and it is close to all the entertainment areas. The staff were very friendly, especially the manager, Mr. Ridwan. Thanks

2026-01-11 • via Nuitee
H
Hing Keung • solo_traveller • hk
7
2026-01-10 • via Nuitee
D
Danial • couple • my
1
Service like shit
Pros:

nothing, the service is too bad and too overprice

Cons:

all, the person who assist me so rude and he stole my money. He didnt remind me about the check out, just told me once during the check in but at the end of the day he charged me for another hour. The service is also bad and so irritating. He left me about an hour when i wanna check in at the lobby. And act fool
like nothing happen. Frust and regret with this stay. Trust me

2026-01-09 • via Nuitee
F
Fazrul • couple • my
10
2026-01-03 • via Nuitee
M
Moshiur • family_with_children • bd
7
a good stay overall...............i would stay again
Pros:

yes rooms were clean, location was very good,

Cons:

but my disappointment was severe lack of ac outlet sockets which was very limited to only 1 room.... also the water filter facet was dripping, otherwise a good place to stay, shower hot water did NOT work......................swimming pool small compared to the building size...............................

2026-01-02 • via Nuitee
Y
Yusniza • family_with_children • my
4
The place was outdated,the mattress were hard
Pros:

The location. The view of KLCC

Cons:

The bed were very uncomfortable.

2025-12-31 • via Nuitee