Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotels
•
Holiday Inn Express
9.6 (1550 reviews)
Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
9.34
Multiple reviews mention cleanliness positively, but some issues with specific rooms noted.
Service
10
Consistently praised as friendly and helpful by multiple reviews.
Location
10
Frequent positive mentions of excellent location near amenities.
Room Quality
9.31
Some rooms had issues like lingering smells, but others noted spaciousness.
Amenities
9.35
Some amenities missing like hair dryers; breakfast selection was limited.
Value for Money
10
Generally seen as fair value for the price given location and service.
Food and Beverage
8.8
Breakfast quality often described as lacking and in need of improvement.
Overall Experience
10
Overall positive with many guests highlighting their satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:20

Property Description

Convenient Location
Situated in Playa del Carmen, Holiday Inn Express & Suites is centrally located near popular attractions like Kool Beach Club and Quinta Alegria Shopping Mall, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Enjoy a comfortable stay with amenities such as an outdoor swimming pool, fitness centre, and free WiFi. Each room is equipped with a desk, flat-screen TV, microwave, and minibar. Some units even feature a balcony for a relaxing view.

Business and Leisure
Whether you're here for work or leisure, take advantage of the business center or join a sightseeing tour organized by the tour desk. Start your day with a delicious continental breakfast before heading out to explore the city.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn Express & Suites - Playa del Carmen now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1550 reviews
Cleanliness: 9.34
Service: 10
Location: 10
Room Quality: 9.31
Amenities: 9.35
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
Z
Zoilo • solo_traveller • ar
10
2026-04-25 • via Nuitee
C
Christian • family_with_children • be
9
Clean, well located, well priced accomadation in central Playa del Carmen
Pros:

Excellent location, handy free parking.

Cons:

Another guest entered our room twice, strangely could use their key to enter our room.

2026-04-24 • via Nuitee
A
Ana • solo_traveller • br
10
Pros:

Hotel confortável, muito bem localizado: perto da 5a avenida mas longe do tumulto. Café da manhã básico, mas que resolve. Possui uma lavanderia que os hóspedes podem usar comprando os pods no lobby. Isso ajuda muito familias. Hotel muito limpo, quarto espaçoso, com locais para as malas. Possui micro-ondas, cafeteira e frigobar no quarto, e produtos Dove no banheiro. Super silencioso, apesar de estar no mesmo quarteirão do Coco Bongo. Possui academia simples, estacionamento e piscina. Recomendo demais!

Cons:

Pode melhorar: iluminação do quarto, agua do chuveiro fraca.

2026-04-22 • via Nuitee
D
Dinorah • couple • mx
10
Muy placentera
Pros:

Muy amplia la habitación y el mobiliario excelente para acomodar maletas y ropa, amplitud de la habitación, limpieza los dos días que me hospedé,
la cama King muy cómoda e igual las almohadas
Me volvería a hospedar sin dudarlo
Ubicación excelente

Cons:

Todo me agradó

2026-04-22 • via Nuitee
A
Aida Real • solo_traveller • mx
10
2026-04-22 • via Nuitee
M
María de Lourdes • couple • mx
10
Exelente
Pros:

La atención, la limpieza

2026-04-20 • via Nuitee
C
Carolina • family_with_children • it
8
Pros:

Posizione molto centrale e comoda per raggiungere le principali attrazioni di Playa del Carmen.
Stanza molto pulita.
Il desk per la prenotazione dei tour, specialmente Cesar, che è stato molto gentile e disponibile, ci ha dato numerosi consigli e ci ha aiutato quando abbiamo avuto bisogno

Cons:

La colazione continentale, aveva poche opzioni dolci e in generale c'era poca varietà

2026-04-19 • via Nuitee
J
Joel • solo_traveller • us
10
2026-04-18 • via Nuitee
M
maria cristina • couple • br
9
Otim
Pros:

Achei tudo excelente em relação a limpeza, quarto, roupa de cama, atendimento, e localização!!

Cons:

Só não dei dez devido ao café da manhã, pois ele tem mta comida salgada e não tem variedade de pães, frios. Deveria melhorar isso. E já várias pessoas comentando esse problema.

2026-04-17 • via Nuitee
T
Tomas • couple • cl
8
Pros:

Buena ubicación y precio razonable.

Cons:

Poca limpieza en la instalación

2026-04-16 • via Nuitee
R
Rafael • couple • us
5
2026-04-16 • via Nuitee
R
Renzo • couple • cl
8
2026-04-15 • via Nuitee
J
jessica • solo_traveller • ca
8
2026-04-12 • via Nuitee
E
Erica • couple • it
10
Ultimi giorni in Messico
Pros:

Appena arrivati ci hanno offerto un upgrade gratuito al loro hotel partner 4 stelle Hotel indigo.
Abbiamo accettato e ci siamo trovati benissimo, nuovo, camere ampie e pulite e rinnovate, colazione alla carta ma veramente abbondante e ottima. Personale molto cordiale

Cons:

Nulla

2026-04-12 • via Nuitee
C
Celia • family_with_children • br
9
Café da manhã fraco
Pros:

Localização, funcionários, limpeza, quartos confortáveis e espaçosos

Cons:

Do café da manhã, pouquíssimas opções de frutas, acabavam as frutas e não repunham. A laranja não há como descascar pois a faça não tem serra. No primeiro dia pedi para descascarem na cozinha. Café ralo, mais para " chá " , nada forte.

2026-04-11 • via Nuitee
S
Samuel • couple • br
7
Vale o custo benefício.
Pros:

Bom preço e boa localização. O staff é gentil, principalmente a Cecília da recepção, que nos atendeu super bem. O quarto é muito espaçoso e limpo.

Cons:

O café da manhã é lastimável e só atende aos locais. Travesseiros gigantes e desconfortáveis.

2026-04-11 • via Nuitee
P
Pablo Martin • family_with_children • ar
8
2026-04-10 • via Nuitee
M
Marisela • couple • us
8
2026-04-09 • via Nuitee
P
Pei • family_with_children • us
9
2026-04-09 • via Nuitee
R
Ricardo • couple • br
6
Boa localização. Café da manhã não compensa.
Pros:

Quarto grande e colchão muito confortável. A localização é excelente.

Cons:

O café da manhã é muito fraco. Esperava mais. Acho que não compensa.

2026-04-08 • via Nuitee