Holiday Inn Express & Suites - Playa del Carmen by IHG

Hotels
•
Holiday Inn Express
9.6 (1624 reviews)
Av. Constituyentes Entre Av.10 y Av.15 Colonia Centro , Playa del Carmen , mx
+52 984 257 1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
9.34
Multiple reviews mention cleanliness positively, but some issues with specific rooms noted.
Service
10
Consistently praised as friendly and helpful by multiple reviews.
Location
10
Frequent positive mentions of excellent location near amenities.
Room Quality
9.31
Some rooms had issues like lingering smells, but others noted spaciousness.
Amenities
9.35
Some amenities missing like hair dryers; breakfast selection was limited.
Value for Money
10
Generally seen as fair value for the price given location and service.
Food and Beverage
8.8
Breakfast quality often described as lacking and in need of improvement.
Overall Experience
10
Overall positive with many guests highlighting their satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:20

Property Description

Convenient Location
Situated in Playa del Carmen, Holiday Inn Express & Suites is centrally located near popular attractions like Kool Beach Club and Quinta Alegria Shopping Mall, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Enjoy a comfortable stay with amenities such as an outdoor swimming pool, fitness centre, and free WiFi. Each room is equipped with a desk, flat-screen TV, microwave, and minibar. Some units even feature a balcony for a relaxing view.

Business and Leisure
Whether you're here for work or leisure, take advantage of the business center or join a sightseeing tour organized by the tour desk. Start your day with a delicious continental breakfast before heading out to explore the city.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Holiday Inn Express & Suites - Playa del Carmen now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9.6
Based on 1624 reviews
Cleanliness: 9.34
Service: 10
Location: 10
Room Quality: 9.31
Amenities: 9.35
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
V
Vázquez • extended_group • us
10
2026-08-29 • via Nuitee
L
Liana • family_with_children • ar
9
2026-08-28 • via Nuitee
R
Roman • couple • us
10
2026-08-28 • via Nuitee
U
Usaga • solo_traveller • cr
10
Pros:

Todo excelente, muy cerca de todo . Personal muy amable . Desayuno excelente, la piscina está increíble para los niños . Personal de recepción muy atentos.

2026-08-27 • via Nuitee
R
Rosa • family_with_children • pa
8
Pros:

Ubicación cerca de la playa! Puedes ir caminando. Restaurantes cerca, al lado hay un super Market cómodo ! Adentro limpio y cómodo y el personal bien amable

2026-08-21 • via Nuitee
Y
Yoko • family_with_children • us
8
Good location, clean and comfortable. Not sure if it’s good value for money
Pros:

Good location. Very good breakfast with frijoles and salsa verde, broccolis, cauliflower, plus the regular things like scrambled eggs and fruits. When you are traveling, you tend to lack fiber in your diet, so this breakfast helped us load up with fiber. Free parking was a plus.

Cons:

Not so cheap. Wish it was more Mexican price. It was a standard American Holiday In Express price I’ve paid in the USA. Therefore I have mixed feelings about this hotel.

2026-08-20 • via Nuitee
M
Montano • couple • mx
10
Excelente
Pros:

Todo muy bien

2026-08-19 • via Nuitee
B
Benavides • solo_traveller • co
10
Pros:

El personal muy amable

Cons:

Pueden ofrecer más variedad en desayunos para niños

2026-08-18 • via Nuitee
J
Jin • family_with_children • cn
6
如果能解决水流问题就很好了
Pros:

酒店在卡门海滩，去x系公园很方便，离步行街也很近，旁边又有超市又有大商场

Cons:

淋浴的水实在太小了，连头发都洗不干净

2026-08-17 • via Nuitee
I
ikeda • solo_traveller • br
5
Pros:

Localização

Cons:

cobraram uma taxa de limpeza extra. Uma situação desagradável estávamos em dois quartos em 10 dias de hospedagem em hotéis do grupo, 4 adultos e uma criança, sendo dois adultos com mais de 80 anos. Durante toda a estadia usando pouco do serviços de limpeza, ja que não havia a necessidade. Em um dos dias, ocorreu um incidente, molhando a cama e fomos cobrado uma taxa de 1000 pesos. Atitude indelicada.

2026-08-15 • via Nuitee
A
Ailing • solo_traveller • cz
4
not worth the price
Pros:

Breakfast is fine, location is fine

Cons:

Not clean enough, I see dust and hair in the room, it's not worth the price

2026-08-13 • via Nuitee
A
Antoine • family_with_children • fr
7
Ideal localisation for must visiting
Pros:

Localisation, bed near swimming pool

Cons:

Smell humidity in the room, breakfast was not good , not much variety food

2026-08-11 • via Nuitee
J
Javier • couple • mx
9
Pros:

Las camas son muy cómodas

Cons:

El desayuno muy raquítico

2026-08-08 • via Nuitee
L
Lidia Mercedes • solo_traveller • mx
10
Pros:

La atención del personal y la ubicación

2026-08-08 • via Nuitee
C
CARLOS • family_with_children • br
9
2026-08-06 • via Nuitee
S
Sandra Bibiana • solo_traveller • co
10
Pros:

La ubicación excelente, valoro la amabilidad del personal, la habitación limpia y muy cómoda. El hotel cuenta con lavadora y secadora gratuita que fue de gran utilidad en nuestro viaje.

2026-08-04 • via Nuitee
K
Káthia • family_with_children • br
10
Recomendo com excelência.
Pros:

O que sinalizei anteriormente: conforto, cama, banheiro, limpeza e localização.

Cons:

Café da manhã oferecia frutas só no primeiro horário. Se fosse mais tarde era gelatina.

2026-08-04 • via Nuitee
C
Carla • solo_traveller • ec
8
Pros:

Muy bien ubicado

2026-08-03 • via Nuitee
A
AIMEE • extended_group • gb
10
Good value and location
Pros:

Location, comfort, staff

Cons:

No cups for coffee in the room!

2026-08-03 • via Nuitee
J
Jose Luis • solo_traveller • mx
9
Pros:

La ubicación

Cons:

El espacio, un tanto reducido.

2026-08-02 • via Nuitee