Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location and views
Great pools and direct beach access
Clean and comfortable rooms reported by several guests
Jacuzzi and poolside atmosphere
Walking distance to bars and restaurants
Cons:
Inconsistent and sometimes rude service (specific reports at reception)
Maintenance issues in rooms (peeling paint, missing furniture, only one blanket)
Elevator problems / limited elevators working
Extra fees and expensive breakfast / restrictions on food & drinks by pool
Some guests reported cleanliness problems (water in hallways, 'mal propre')

Categories

Cleanliness
6
Mixed reports: several guests mention clean rooms and pools, but others report 'mal propre', water in hallways and maintenance issues—overall below average cleanliness.
Service
5.8
Service is inconsistent: multiple complaints about rude or unhelpful staff (specific mention of reception staff), though some guests found staff friendly and helpful.
Location
9.8
Consistently praised: excellent location, great views, walking distance to bars/restaurants and direct beach access noted by many guests.
Room Quality
6.5
Mixed: some rooms described as spacious, comfortable and clean; others outdated or with maintenance issues (peeling paint, missing furniture, only one blanket).
Amenities
9.6
Strong amenities: multiple mentions of great pools (including infinity pools), pool/beach access and jacuzzi; these are key positives for guests.
Value for Money
6
Concerns about extra fees and expensive breakfast; one positive mention of good quality/price but several guests felt the property charged for many extras.
Food and Beverage
6.5
Food described as 'correct' by some, but breakfast seen as expensive and guests complained about bar hours/food & drink restrictions around the pool.
Overall Experience
9
Overall impressions are mixed but skew positive due to exceptional location and amenities; however service and some room/maintenance issues lowered satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 22:32

Property Description

Luxurious Beachfront Property

Outdoor Pools and Dive Centre: Enjoy the tropical sun at our 2 outdoor pools or explore the vibrant marine life with our on-site dive centre.

International Dining and Modern Rooms: Indulge in global flavors at our à la carte restaurant and unwind in our spacious, modern rooms equipped with all essential amenities.

Convenient Location and Nearby Attractions: Located in the heart of Cancún, steps away from restaurants and nightlife, and within walking distance to Plaza Caracol shopping centre. Explore the area easily with Cancun Convention Centre and other attractions just minutes away.

Book now to experience the ultimate beach getaway at Ocean Dream BPR!

Important information:

Please note that 100% of total stay will be charged as a penalty for early departures.

Please note that Meal Plan Room Rates do not include the childr rates (2-12 years of age). They will be charged at 50% of the corresponding adult rate. Please take this into consideration when booking this rate plan. The total will increase from that shown on your confirmation.

Property is located next to the beach.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1527 reviews
Cleanliness: 6
Service: 5.8
Location: 9.8
Room Quality: 6.5
Amenities: 9.6
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 9
J
Juliana • couple • ca
1
No es un hotel de 4 estrellas
Pros:

La ubicación

Cons:

Instalaciones
No es un hotel de cuatro estrellas
El ascensor estaba dañado
El servicio de la gente en la pool era muy grosera

2026-08-07 • via Nuitee
H
HAIK • solo_traveller • fr
9
Chambre spacieuse et propre
Pros:

Chambre spacieuse et propre
La vue était bien même si je n'étais pas du côté océan mais plutôt côté lagune.
Les piscines super avec accès direct à la plage

Cons:

Rien à dire

2026-08-04 • via Nuitee
D
David • couple • pa
10
Pros:

Ubicación calidad y precio

Cons:

El desayuno muy caro

2026-08-04 • via Nuitee
M
Macpet • solo_traveller • fr
7
Séjour agréable de quelques jours à Cancun
Pros:

Les piscines à débordement avec un cocktail à la main. Les lits confortables et les chambres propres avec vue sur la mer. Les repas sur place sont corrects.

Cons:

L'entrée en voiture manque de visibilité pour y accéder, nous avons dû faire un tour de la zone hôtelière et retrouver l'entrée pour pouvoir y accéder.

2026-08-02 • via Nuitee
L
Libuše • couple • cz
9
2026-08-02 • via Nuitee
G
GrandTour33556015152 • Family • Cape Town, Western Cape
4
Deon de Beer
Pros:

The Hotel was not what we expected. Water in the hallways in front of the elevators.
Only 1 blanket on the bed.
But the worst was the staff who was mostly not very friendly , especially Jose at reception. Never in my life have i dealt with such a rude person at a hotel. How on earth he works their only he will know. When i confronted him about his attititude and that i"m going to give a bad review, his answer was just, "i don"t care".
k
So the ling and the short, we had a very bad experience sorry to say!

2026-07-23 • via Tripadvisor
D
Diana • family_with_children • us
1
Pros:

Nothing

Cons:

Bad service

2026-07-17 • via Nuitee
P
philippe • couple • ca
1
Affreux
Pros:

Rien

Cons:

Tout. Mal propre. Personnel pas gentil. Aucune aides. Ascenseurs 1 sur 2 ne fonctionnnait pas, etc

2026-07-17 • via Nuitee
S
Soledad • solo_traveller • us
4
2026-07-17 • via Nuitee
L
Lenka • family_with_children • sk
7
2026-07-17 • via Nuitee
G
Garcia Santana • solo_traveller • mx
10
Pros:

La ubicación era excelente y las vistas, aunque nos tocó algo de sargazo, se apreciaba bastante los colores del mar

2026-07-17 • via Nuitee
1
182rolandof • Couples • Calipatria, California
10
Second Floor balcony with jacuzzi
Pros:

Great location and walking distance to the bars, dance clubs and restaurants. My room was clean and comfortable. Jacuzzi was not the hot but jets work perfectly. Hotel staff was friendly and helpful. I had a great view of the ocean.

2026-07-16 • via Tripadvisor
T
Trish • extended_group • au
5
The views were good and the pool area nice. Wouldn’t stay again.
Pros:

The views and the pool area

Cons:

The rooms were out dated. The staff not so friendly. Long check in and check out. The beds were uncomfortable.

2026-07-16 • via Nuitee
J
Jenny • family_with_children • cr
10
Agradable y hermosa vista al mar.
Pros:

La ubicación, el área de piscina, la atención.

Cons:

Faltaba una mesa en la habitación, por si se quería tomar un café o un refresco, y hay suficiente espacio para una mesa!

2026-07-15 • via Nuitee
P
Pascal • extended_group • fr
7
2026-07-15 • via Nuitee
J
Juan • solo_traveller • us
5
Great location, service was not good.
Pros:

The location was great amd the view was great as well.

Cons:

Fees for everything! They won't let you take drinks or food into the pool area because they want you to spend at their bar, but then they close it at 5 pm ON A SATURDAY. They asked us to move to the beach area if we had food or drinks, we moved to the shaded area they provide and guess what? They kicked us out of there as well. They told us we couldn't used them if we were not consuming food or alcohol from the hotel. We had to move like 20 feet closer to the beach. Will not be staying there again.

2026-07-14 • via Nuitee
R
Ronald • extended_group • gb
7
2026-07-11 • via Nuitee
C
Cindy • couple • ca
10
it was beautiful
Pros:

great place, friendly staff, stunning views

Cons:

they don’t have a late check out option

2026-07-09 • via Nuitee
H
Haider • solo_traveller • au
5
2026-07-09 • via Nuitee
C
Cesar • solo_traveller • mx
7
Pros:

La playa y la piscina

Cons:

La habitación , en mal estado (mantenimiento) la pared exterior sin pintar.

2026-07-08 • via Nuitee