Hotel Ciudad del Mar

Hotels
8.4 (237 reviews)
Calle La Naval, 38 , Las Palmas , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location near the beach
Cons:
Noise from outside
Inconsistent cleanliness

Categories

Cleanliness
7.65
Several mentions of cleanliness, but also complaints, hence a slightly lower score.
Service
9.15
The staff is repeatedly described as helpful and friendly.
Location
9.15
Positive comments about proximity to the beach, making it a strong point.
Room Quality
8.15
Rooms are noted to be clean but sometimes small and noisy.
Amenities
8.15
General amenities seem well received, but specific features need improvement.
Value for Money
8.15
Good value for the location, although some concerns about comfort affect perception.
Food and Beverage
8.15
Breakfast location details are unclear, affecting its evaluation.
Overall Experience
8.65
Overall stays seem pleasant but with noted issues that impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:55

Property Description

Convenient Location

Located in Las Palmas de Gran Canaria, Hotel Ciudad del Mar is strategically positioned near major attractions such as Las Alcaravaneras and Poema Del Mar Aquarium. Guests can easily explore the city with popular points of interest like Las Canteras Beach and Parque de Santa Catalina in close proximity.

Comfortable Accommodation

Experience comfort in every stay with air-conditioned rooms equipped with modern amenities including free WiFi, flat-screen TVs, and safety deposit boxes. The hotel also offers room service, ensuring a convenient and relaxing stay for all guests.

Exceptional Service

With a 24-hour front desk and tour organizing services, Hotel Ciudad del Mar goes above and beyond to cater to the needs of its guests. Enjoy a hassle-free travel experience with the option of a paid airport shuttle service provided by the property.

Book your stay at Hotel Ciudad del Mar for a memorable and enjoyable experience in Las Palmas de Gran Canaria.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LPA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 237 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
S
Santana • solo_traveller • es
10
Pros:

Pues el trato y la habitación

Cons:

Pues no puedo decir nada

2026-05-14 • via Nuitee
T
Tomas • couple • es
6
Falta limpieza
Pros:

El desayuno correcto, aunque no es en el hotel.
La ubicación está bien.

Cons:

La limpieza, ya que en 5 noches, sólo han limpiado y cambiado toallas un día. Al preguntar por la falta de limpieza en recepción, nos respondieron que ese hotel solo hacía limpieza y cambio de toallas un día sí y otro no. Pero la realidad es que solo limpiaron el segundo día y el cuarto que según su política, sería cuando correspondería, tampoco lo hicieron. Por tanto han sido casi seis días sin limpieza y un sólo cambio de toallas.
El último día, nos hemos tenido que secar en toallas mojadas y sucias y apurar los botecitos de gel.

2026-04-30 • via Nuitee
M
Meyah • solo_traveller • mr
8
2026-04-28 • via Nuitee
M
M.Isabel • solo_traveller • es
8
2026-04-26 • via Nuitee
H
Herrera • family_with_children • es
9
2026-04-24 • via Nuitee
J
JAVIER • couple • es
8
Pros:

Centrico

Cons:

Alrededores

2026-04-23 • via Nuitee
S
Simone • couple • es
10
2026-04-20 • via Nuitee
I
Ivan • extended_group • es
9
2026-04-20 • via Nuitee
W
Wiilem • solo_traveller • nl
6
2026-04-19 • via Nuitee
A
Almudena • solo_traveller • es
10
2026-04-19 • via Nuitee
2
2a894d3080a373dd3698d5b5aeaa5271 • solo_traveller • ua
8
Pros:

Das Hotel befindet sich in guter Lage in der Nähe der Promenade und des Strandes, den man zu Fuß erreichen kann.. Das Frühstück war abwechslungsreich und wurde in einem Café in der Nähe des Hotels direkt an der Uferpromenade mit Blick auf das Meer serviert.

Cons:

Im Zimmer gab es einen Kühlschrank, der aber nicht funktionierte. Auch Mikrowelle und Klimaanlage waren vorhanden, funktionierten aber nicht. Wir waren außerhalb der Saison dort, daher war es nicht zu heiß, aber in der Hitze wäre es unangenehm gewesen.

2026-04-18 • via Nuitee
F
f9fd16cad5d671c4d6dade27cff90081 • couple • cz
8
2026-04-16 • via Nuitee
5
55947a4d885a7320db99087ff11b01f6 • family_with_children • lv
7
Pros:

It was a big room for a hotel. You don't realise how often hotel rooms are tiny...

Cons:

It needs some updating, nothing major but it's looking a bit used.

2026-04-15 • via Nuitee
6
679a6e5496aa71d2a57f7d44cb98ecdf • solo_traveller • rs
10
Strand und spektakuläre Strandpromenade
Pros:

Sehr gute Lage, ca 2 Minuten bis zum Strand, das Frühstück wurde direkt am Strand serviert.

2026-04-12 • via Nuitee
9
90398d706fa473b9ab6a89ed528ad47a • solo_traveller • es
10
Buen lugar para una estancia en la ciudad.
Pros:

Nos gustó el estilo moderno de la habitación y amplio. El personal muy amable y servicial para cualquier duda que tuviéramos. Buen lugar para una estancia en ciudad .

Cons:

En la zona quizás faltarían un poco más de iluminación exterior por las noches.

2026-04-12 • via Nuitee
5
5d9853d0136e722c4b714ac2faa3b177 • family_with_children • es
10
2026-04-12 • via Nuitee
U
Umpierrez Medina • solo_traveller • es
8
Pros:

La verdad que tuviera copas , nos pusieran dos botellas de agua y que estuviera limpio

Cons:

El ruido de la calle y los mosquitos

2026-04-11 • via Nuitee
M
Mª de los Ángeles • couple • es
10
Cómodo y acogedor
Pros:

Me sorprendió por dentro y el personal encantador

2026-04-10 • via Nuitee
G
Granados • extended_group • es
5
Pros:

Ubicación

Cons:

Las camas son muy viejas, el colchón…no pude descansar nada.

2026-04-10 • via Nuitee
J
JEAN-PIERRE • family_with_children • fr
9
Pros:

- Très sympathique.
- A l'écoute des clients.
- Confortable.
- Bien situé.

Cons:

RAS

2026-04-08 • via Nuitee