Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Noisy rooms
Cold pool water

Categories

Cleanliness
8.41
Reviews mention that some rooms had issues with cleanliness, especially with old carpets and curtains.
Service
9.88
Repeated praise for friendly and helpful staff, making service a strong point.
Location
9.92
Multiple reviews highlight the hotel's excellent location in the old quarter, close to major attractions.
Room Quality
8.37
Some rooms reported issues with noise and poor air conditioning; overall, room quality varied.
Amenities
8.9
Amenities mentioned include a pool and breakfast offerings, but cold pool water affected the experience.
Value for Money
9.36
Most reviews indicate a good experience relative to the cost.
Food and Beverage
9.41
Breakfast choices were positively reviewed with good coffee and options.
Overall Experience
9.38
Overall positive sentiment with recommendations to stay again despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:47

Property Description

Luxurious Accommodations and Prime Location

Convenience at Your Fingertips

Experience the ultimate in comfort at Rex Hanoi Hotel, located just steps away from Thang Long Water Puppet Theater. Indulge in the convenience of concierge services, free WiFi, and a 24-hour front desk. Relax in well-appointed rooms featuring flat-screen TVs, air conditioning, and some with private terraces. Start your day with a delicious continental breakfast before exploring nearby attractions like Hoan Kiem Lake and Dong Xuan Market.

Relaxation and Recreation

Unwind in style at the indoor pool or maintain your fitness routine at the on-site fitness centre. Whether you're here for leisure or business, Rex Hanoi Hotel offers the perfect blend of relaxation and activity.

Book your stay now at Rex Hanoi Hotel and make your trip to Hanoi unforgettable.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 2337 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.38
G
George • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
James • couple • au
9
Relaxing
Pros:

People and location

Cons:

Nothing

2026-09-17 • via Nuitee
R
Ranginui G Kahukura • solo_traveller • nz
8
2026-09-14 • via Nuitee
B
Bart TV • family_with_children • be
7
Leuk verblijf
Pros:

Goed hotel midden in het Old Quarter. Uitgebreid ontbijt op 11de verdieping en dus een mooi uitzicht op Hanoi.

Cons:

Hotel ligt naast enkele lawaaierige cafe's dus oorstopjes waren wel nodig. Vrij duur voor het type hotel en haar leeftijd.

2026-09-14 • via Nuitee
J
Jai • solo_traveller • in
1
Pros:

Location was good

Cons:

Staff behaviour was not good specially restaurants manager

2026-09-12 • via Nuitee
L
Lenchner • solo_traveller • il
10
Pros:

המלון במיקום מעולה, כל פעם מחדש נדהמנו כמה הוא במיקום מרכזי שווה. חדרי הדה לוקס היו מרווחים והכל היה נקי.
מקווים לחזור בהמשך

2026-09-10 • via Nuitee
T
Thi Thuy • family_with_children • vn
10
Pros:

Amazing souvenirs for stay! Thank you.

2026-09-02 • via Nuitee
B
Barry • solo_traveller • au
10
Well appointed and well equipped, neat hotel with good price in a good area supported by great staff
Pros:

Room and bed were excellent.Hotel is quiet and breakfast is very good. Pool was well cared for. Staff were very knowledgeable and keen to assist - professional and communicative. Special
Mention to Ms Truong who was very helpful and knowledgeable in a concierge role.

Cons:

No complainta

2026-09-02 • via Nuitee
A
Anh • couple • us
9
Right in the center of the old quarter.
Pros:

A/C was blasting in the lobby. Staff was well versed in English and my broken Vietnamese and allowed us to stay in lobby til out check in.

Cons:

Thin doors. We could hear everything from our neighbors next door. And they probably heard us.

2026-09-01 • via Nuitee
H
HATEM • solo_traveller • ma
8
Pros:

L'emplacement et le personnel

Cons:

Le petit déjeuner

2026-08-23 • via Nuitee
杉田 • couple • jp
3
４つ星とは言えない
Pros:

ロケーションは良かった。

Cons:

部屋は汚く、シャワーも弱く、浴槽がついていない。

2026-08-21 • via Nuitee
Y
yoshiyuki • extended_group • jp
9
Pros:

朝食もロケーションも最高です！スタッフの対応も！

Cons:

しいて言うならルーフトップBarが暗すぎたのと寂しかった。

2026-08-19 • via Nuitee
S
Salvador • family_with_children • fr
10
Super, merci à tous
Pros:

Personnel très gentil, notamment au restaurant

Cons:

En pratique, la piscine est difficilement utilisable car pas d’endroit pour s’y poser tranquillement et chaleur insupportable

2026-08-17 • via Nuitee
C
Carsten • couple • de
8
Pros:

Super Lage nettes Personal große Zimmer
Und einen Pool inndem man auch schwimmen kann
120-220cm tief
Tolles Frühstück

2026-08-15 • via Nuitee
D
Danny • couple • au
8
The location is great, staff were attentive & very accommodating & the room spacious & clean.
Pros:

The breakfast was great with many options to choose from. The room was clean and spacious with a lovely outlook.

Cons:

The gym was disappointing located in a room in the basement with limited equipment and no air conditioning. Husband located a public gym to use in the local environment.

2026-08-14 • via Nuitee
A
Aurora • couple • it
10
2026-08-13 • via Nuitee
B
Bigbloke66 • Couples • Adelaide, Greater Adelaide, South Australia
2
Absolutely Disgusted At The Disgraceful Service
Pros:

When we were planning our group trip to Vietnam I told our travel agent to book us into Rex Hanoi Hotel. My wife & I stayed here in 2019 and loved it.
Fast forward 7 years and we arrived today. Sadly in that time my wife has developed massive mobility issues. She requires the use of a walker to get around, and can't get into a bathtub. Accordingly, our agent booked us a room with a walk in shower. She confirmed this again with Rex earlier this week.
Upon check-in we were allocated a decent sized room with space for our two large suitcases. However, the shower was over the bathtub - impossible for my wife to use.
So we requested an appropriate room. The next room we were allocated was tiny... I mean tiny. No luggage shelf, or even room to place a portable one. You couldn't even stand the suitcases and be able to walk around. The room barely had space to walk around the bed. So we were shown a third room. This was of a similar size to the first one and had a walkin shower. We accepted this. But then came the kicker... 500,000 vnd per night for the "upgrade" to the room type we originally requested & booked.
No matter how I explained the unfairness of this, they remain steadfast that we pay for this bull💩 upgrade!
This is nothing short of an upsell scam, based around their error in allocating us an inappropriate room in the first place.
It is so sad to see a hotel that had wonderful service only 7 years deteriorate to such a low standard. I am embarrassed that the rest of our group are staying here in this dreadful hotel as a result of my insistence we book Rex Hanoi Hotel.
Please avoid this place. There are much better options within the wonderful old quarter of Hanoi.

2026-08-12 • via Tripadvisor
P
Patrick • solo_traveller • nl
8
Pros:

De lokatie

Cons:

Niks

2026-08-10 • via Nuitee
S
Sian • solo_traveller • nz
8
Pros:

Great location, friendly and helpful staff. Well appointed, good sized rooms. Extensive breakfast spread, wonderful view. Reasonable indoor pool. Rooftop bar!

Cons:

Small gripes: Very hot gym room. No pool towels and not much space around pool. No shade on roof terrace.

2026-08-08 • via Nuitee
M
Maria Julia • extended_group • ar
8
Buena opción para estar en el Old Quarter.
Pros:

Está bien ubicado. Habitaciones confortables. Buen desayuno.

Cons:

La pileta interior está muy encerrada. No tiene ni reposeras para echarse

2026-08-07 • via Nuitee