Comfort Hotel ERA Kobe Sannomiya

Hotels
•
Comfort
8.4 (2143 reviews)
Chuo-ku Kumiodori 4-2-10 , Kobe , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Adequate amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from surrounding areas

Categories

Cleanliness
7.61
Some complaints about laundries being dirty and carpets needing cleaning.
Service
9.08
Staff were friendly and very helpful, providing a positive experience.
Location
9.12
Centrally located with easy access to transport and nearby amenities.
Room Quality
8.07
Rooms were generally comfortable, although some noted issues with noise and size.
Amenities
8.6
Good range of amenities including laundry services and communal areas.
Value for Money
8.56
Offers a reasonable price for the quality provided, though some limitations.
Food and Beverage
7.61
Breakfast quality was lacking with limited offerings and some dissatisfaction.
Overall Experience
8.58
Generally positive, with a few notable issues but satisfactory for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:14

Property Description

Central Location in Kobe
Comfort Hotel ERA Kobe Sannomiya is perfectly situated in the heart of Kobe, offering convenience and accessibility to guests exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom with a bidet. The hotel also offers free WiFi throughout the property, ensuring you stay connected during your visit.

Convenient Services
Benefit from the 24-hour front desk and luggage storage space, making your stay hassle-free. With private parking available on site, you can explore Kobe with ease and peace of mind.

Experience the best of Kobe at Comfort Hotel ERA Kobe Sannomiya. Book your stay now for a memorable and convenient visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KBE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.4
Based on 2143 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
K
KaiChi • extended_group • tw
8
自動check in，機器有3臺，挺方便的，也有服務人員協助，很友善👍
Pros:

地點很棒！

Cons:

一開始進去，房間有一股味道，有點不適應，後來噴了飯店提供的除臭，就好多了。

2026-06-26 • via Nuitee
泰源 • extended_group • tw
7
2026-06-25 • via Nuitee
みほ • couple • jp
9
最高！
Pros:

休憩スペースがあったところ

Cons:

なし

2026-06-20 • via Nuitee
K
Kanako • solo_traveller • jp
8
便利な場所で快適に過ごせたのでよかった
Pros:

部屋が清潔で快適だったこと
朝食が良かった。カフェサービスなども嬉しかった。

Cons:

部屋にある椅子の清掃が行き届いていなかった。

2026-06-19 • via Nuitee
Y
YUKO • couple • jp
8
神戸に来る時はこのホテルを使います！
Pros:

ラウンジがとても良い

Cons:

テレビ画面の施設案内の操作時にリモコンの効きが悪いのか、反応が遅くて使いづらかった。

2026-06-16 • via Nuitee
C
Chi-Hsien • couple • tw
9
2026-06-16 • via Nuitee
M
MICHIKO • couple • jp
10
2026-06-15 • via Nuitee
T
Toru • solo_traveller • jp
5
2026-06-14 • via Nuitee
L
LEY WEN • solo_traveller • jp
8
2026-06-11 • via Nuitee
美娟 • couple • tw
8
Pros:

交誼廳很舒適，還有免費咖啡飲料、小點心

Cons:

距離車站有一點點遠，而且周圍有工程施工中

2026-06-10 • via Nuitee
J
Junko • family_with_children • jp
7
悪くない
Pros:

きぬーじょのドライヤーが設置されていた。

Cons:

特になし

2026-06-07 • via Nuitee
Y
YUTING • couple • tw
10
Pros:

地點佳

2026-06-07 • via Nuitee
Y
YUTING • couple • tw
10
Pros:

地點佳

2026-06-07 • via Nuitee
H
Hwang • solo_traveller • sg
9
Clean and good value.
Pros:

Check in was quick via self service at the kiosks. The night gown that you collect at the lobby was really comfortable. They provided 2 sets of fresh towels and toothbrushes the next day even though you indicate do not disturb. The room was clean and well ventilated. Air conditioning was stable with no smoke smell.

Cons:

They only provide one pillow which was quite flat but generally the bed and duvet was comfortable.

2026-06-06 • via Nuitee
ユー • solo_traveller • jp
8
値段以上に良い！
Pros:

値段も安く駅から近くて、サービスも充実しており清潔でかなり良かったです！

Cons:

特に無い。

2026-06-05 • via Nuitee
M
Masayuki • solo_traveller • jp
10
Cons:

領収書発行について、booking.comとの連携が取れておらず、会社での清算が面倒。

2026-06-05 • via Nuitee
Y
Yun • couple • tw
7
一樣的價錢我會選擇住在神戶港的飯店
Pros:

地點很好

Cons:

但就是很普通的商業旅館，

2026-06-03 • via Nuitee
O
Ong • solo_traveller • sg
8
Pros:

Location

Cons:

Nil

2026-06-01 • via Nuitee
T
taniguchi • couple • jp
10
2026-05-28 • via Nuitee
Y
Yuuji • solo_traveller • jp
5
2026-05-28 • via Nuitee