Comfort Hotel ERA Kobe Sannomiya

Hotels
•
Comfort
8.4 (1997 reviews)
Chuo-ku Kumiodori 4-2-10 , Kobe , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Adequate amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from surrounding areas

Categories

Cleanliness
7.61
Some complaints about laundries being dirty and carpets needing cleaning.
Service
9.08
Staff were friendly and very helpful, providing a positive experience.
Location
9.12
Centrally located with easy access to transport and nearby amenities.
Room Quality
8.07
Rooms were generally comfortable, although some noted issues with noise and size.
Amenities
8.6
Good range of amenities including laundry services and communal areas.
Value for Money
8.56
Offers a reasonable price for the quality provided, though some limitations.
Food and Beverage
7.61
Breakfast quality was lacking with limited offerings and some dissatisfaction.
Overall Experience
8.58
Generally positive, with a few notable issues but satisfactory for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:14

Property Description

Central Location in Kobe
Comfort Hotel ERA Kobe Sannomiya is perfectly situated in the heart of Kobe, offering convenience and accessibility to guests exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom with a bidet. The hotel also offers free WiFi throughout the property, ensuring you stay connected during your visit.

Convenient Services
Benefit from the 24-hour front desk and luggage storage space, making your stay hassle-free. With private parking available on site, you can explore Kobe with ease and peace of mind.

Experience the best of Kobe at Comfort Hotel ERA Kobe Sannomiya. Book your stay now for a memorable and convenient visit.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KBE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.4
Based on 1997 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
Y
Ying-Hsuan • extended_group • tw
10
還想再住！
Pros:

房間很棒，點心吧服務也很棒

Cons:

無

2026-02-14 • via Nuitee
M
MIDORI • couple • jp
10
とてもよかったです！また利用したいです。
Pros:

スタッフの方がとても丁寧で優しい。
お部屋も綺麗。カフェも無料だしドーナツが美味しい。

2026-02-14 • via Nuitee
Z
ZihLing • family_with_children • tw
9
2026-02-13 • via Nuitee
Y
YU CHEN • couple • tw
10
Pros:

可以借迷你筋膜槍和離子夾超貼心！
還有好吃的咖啡茶和點心免費供應。
住宿位置超好，離三宮站和神姬巴士總站超近很方便。
房間設備和空間都很舒適很新，滿分CP值！

2026-02-13 • via Nuitee
大下 • family_with_children • jp
8
2026-02-13 • via Nuitee
中城 • family_with_children • jp
5
2026-02-13 • via Nuitee
H
Huang • solo_traveller • tw
9
很好
Pros:

浴室整潔度

Cons:

無

2026-02-12 • via Nuitee
K
kung • family_with_children • tw
10
Pros:

乾淨

2026-02-12 • via Nuitee
Y
Yen-Ming • couple • tw
8
2026-02-12 • via Nuitee
T
Ta • family_with_children • tw
10
地點很棒！有超市、有餐廳、離車站也近。
Pros:

簡潔乾淨，有免費的休憩空間，還有提供免費茶點及付費飲料。

Cons:

無

2026-02-11 • via Nuitee
H
HSIN-FU • family_with_children • tw
10
CP值很高的飯店
Pros:

有免費的檸檬水

Cons:

無

2026-02-11 • via Nuitee
C
Cheng-Yi • family_with_children • tw
9
2026-02-10 • via Nuitee
F
FANGJEN • family_with_children • tw
10
如果再去神戶，一定優先選擇再次入住
Pros:

房間很大，很舒服～ 地點也很棒！

Cons:

無～都很滿意

2026-02-10 • via Nuitee
Y
Yi Ling • family_with_children • tw
8
Pros:

地點方便

2026-01-31 • via Nuitee
T
Tomomi • family_with_children • jp
10
2026-01-31 • via Nuitee
T
Takahito • couple • us
10
2026-01-30 • via Nuitee
C
CHIA CHUN • family_with_children • tw
10
2026-01-30 • via Nuitee
J
Jun-De • family_with_children • tw
9
Pros:

10-24有免費minibar提供簡易冷飲、餅乾、14-17還有免費下午茶

Cons:

唯二缺點
沒有看到提供微波爐
電梯不管上或下，經過2樓櫃檯層一點要開，增加搭等電梯的時間，建議可以管制上樓就好。

2026-01-29 • via Nuitee
E
Eri • family_with_children • jp
6
Pros:

スタッフの方が新設でとても対応がよかった。

Cons:

外からの音が気になることはほぼありませんでしたが、エレベーターの目の前の部屋だったこともあり、廊下からの音があまりにもうるさかったです。
利用客のマナーの問題が大きいですが、外国人のグループ客が夜中の３時すぎにホテルに戻ってきたようで、その時間から４時半頃にかけ、部屋を何度も行き来し廊下で大きな声で話しており全く寝られませんでした。
もう少し音への対策をしていただくか、外国人観光客が部屋を分かれて泊っているのであれば、角部屋にしていただく配慮をしていただきたかったです。

2026-01-28 • via Nuitee
X
XIANG-YUN • couple • tw
9
Pros:

有下午點心以及晚上有提供茶可以泡，休息區的座位不會感到很擁擠

Cons:

床有灰塵，沒有清乾淨

2026-01-26 • via Nuitee