Comfort Hotel ERA Kobe Sannomiya

Hotels
•
Comfort
8.4 (2165 reviews)
Chuo-ku Kumiodori 4-2-10 , Kobe , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Adequate amenities
Cons:
Cleanliness issues
Food quality concerns
Noise from surrounding areas

Categories

Cleanliness
7.61
Some complaints about laundries being dirty and carpets needing cleaning.
Service
9.08
Staff were friendly and very helpful, providing a positive experience.
Location
9.12
Centrally located with easy access to transport and nearby amenities.
Room Quality
8.07
Rooms were generally comfortable, although some noted issues with noise and size.
Amenities
8.6
Good range of amenities including laundry services and communal areas.
Value for Money
8.56
Offers a reasonable price for the quality provided, though some limitations.
Food and Beverage
7.61
Breakfast quality was lacking with limited offerings and some dissatisfaction.
Overall Experience
8.58
Generally positive, with a few notable issues but satisfactory for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:14

Property Description

Central Location in Kobe
Comfort Hotel ERA Kobe Sannomiya is perfectly situated in the heart of Kobe, offering convenience and accessibility to guests exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom with a bidet. The hotel also offers free WiFi throughout the property, ensuring you stay connected during your visit.

Convenient Services
Benefit from the 24-hour front desk and luggage storage space, making your stay hassle-free. With private parking available on site, you can explore Kobe with ease and peace of mind.

Experience the best of Kobe at Comfort Hotel ERA Kobe Sannomiya. Book your stay now for a memorable and convenient visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KBE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.4
Based on 2165 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
M
Maika • extended_group • jp
7
2026-07-18 • via Nuitee
J
Jaehong • solo_traveller • kr
10
Goodness without luxury.
Pros:

I have travelled a lot in my life for vacation and business. I have stayed in various kinds of accommodations. I was very surprised to find that this kind of good hotel is also possible. Usually, goodness comes with luxury when you are staying at a hotel. But goodness also comes without luxury in this hotel. Everything from the bed, toilet, hair dryer, to breakfast, was simply an enjoyable and pleasant experience in this hotel. Nothing to add. Perfect stay.

Cons:

Nothing.

2026-07-18 • via Nuitee
K
Kentaro • couple • jp
10
2026-07-16 • via Nuitee
E
Erica • solo_traveller • tw
6
2026-07-16 • via Nuitee
U
utunomiya • solo_traveller • jp
7
2026-07-16 • via Nuitee
P
Peifen • family_with_children • tw
8
2026-07-16 • via Nuitee
蔡 • family_with_children • tw
10
2026-07-16 • via Nuitee
K
kana • couple • jp
9
とても良かったです。
Pros:

丁寧な説明でした。カフェスペースも素敵でした。お部屋もすごく綺麗でした。

Cons:

特にないです

2026-07-15 • via Nuitee
G
Greg143 • solo_traveller • fr
8
2026-07-14 • via Nuitee
Y
Yuecheng • couple • cn
9
方便！
Pros:

这家店的地理位置非常好，离三宫站9分钟左右的路程。楼下有旋转寿司和拉面，不远处还有7-11、牛肉盖饭、烧鸟等。入住和退宿都是能机器办理，二楼的下午还有免费零食，工作人员都很热心很有礼貌。三楼还有自助洗衣机。一楼有停车位。总得来说，住在这个酒店你可以非常省心。

Cons:

空调的降温效果不是很好，空调的出风口无论怎样调整都会吹着床。浴缸容易滑倒。

2026-07-13 • via Nuitee
M
masako • solo_traveller • jp
7
従業員の方はとても優しくて疲れていても癒されました
Pros:

従業員さんがとてもにこやか、落ち着きがある
お部屋が清潔

Cons:

三ノ宮駅周辺が工事中なのでホテルのせいでは無いのですが、駅から距離は近いのに道がわかりにくい
到着の際、フロントに電話したが話中で繋がらず、わかりやすい目印のお店など工事中だからこそ最短で行けるコースを紙の地図にするなどしてくれたら親切

2026-07-13 • via Nuitee
髙島 • couple • jp
8
駅から近くてよかったです！
Pros:

ドリンクバーがあるところ
コテやドライヤーが最高級でさらさらになったところ

Cons:

朝ごはんがもう少し美味しいとよかった（ご飯が固かった）

2026-07-12 • via Nuitee
Y
Yu-chien • extended_group • tw
9
飯店很新，交通方便
Pros:

地點離車站很近，交通方便
附近有很熱鬧的商圈，很好逛
房間很大間，我們訂的是3人房加了一張床，空間還很足夠

Cons:

房價貴了一點，但是在車站旁邊很難找到這麼大的房型
CHECK-IN全自助，不易操作

2026-07-12 • via Nuitee
Y
yulan • extended_group • tw
8
覓食很方便
Pros:

鬧中取靜

Cons:

沒有

2026-07-12 • via Nuitee
K
Keiko • solo_traveller • jp
10
2026-07-12 • via Nuitee
M
Martina • solo_traveller • de
9
2026-07-11 • via Nuitee
A
Amane • solo_traveller • jp
7
2026-07-11 • via Nuitee
H
Hsiao-chan Chen • solo_traveller • tw
8
2026-07-10 • via Nuitee
H
hitomi • couple • jp
8
とてもよかった
Pros:

ドリンクなど無料で飲めるラウンジあった

Cons:

2階がロビーで少し面倒だった

2026-07-09 • via Nuitee
Y
yawen • extended_group • tw
9
方便，性價比高，隔一條街有超市
Pros:

迎賓飲料

Cons:

自助check in需協助才能完成

2026-07-09 • via Nuitee