Holiday Inn Express - Luzern - Kriens by IHG

Hotels
•
Holiday Inn Express
8.3 (5191 reviews)
Am Mattenhof 16, PO Box , Luzern , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great value for money
Good location
Cons:
Issues with room amenities
Concerns about cleanliness

Categories

Cleanliness
7.38
Some mentions of clean rooms, but concerns regarding family room quality suggest a lower score.
Service
8.85
Staff were mentioned as friendly and helpful in multiple reviews, indicating high service quality.
Location
8.39
Convenient location with easy access to public transport stations.
Room Quality
7.84
Rooms are generally spacious and well-appointed but some issues noted with room features.
Amenities
8.37
Good amenities with a good breakfast and free transport pass.
Value for Money
8.83
Excellent value, especially for families traveling in Switzerland.
Food and Beverage
8.38
Very good breakfast options with quality items mentioned.
Overall Experience
8.35
Overall positive experience highlighted, deemed the best value during their trip.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Modern Comfort and Convenience
Holiday Inn Express - Luzern - Kriens offers a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize. The 3-star hotel provides free WiFi, a 24-hour front desk, and luggage storage, ensuring a hassle-free stay.

Cozy Rooms with Essential Amenities
Guest rooms feature a flat-screen TV, private bathroom, hairdryer, and comfortable bed linen, guaranteeing a relaxing retreat after a day of exploration in Luzern.

Ideal Location for Exploring
Conveniently located just 3.4 km from Lucerne Station, the hotel is close to major attractions like KKL Culture and Convention Centre Lucerne and Chapel Bridge. With Zurich Airport a short distance away, Holiday Inn Express is the perfect base for your Swiss adventure.

Book your stay at Holiday Inn Express - Luzern - Kriens now for a memorable and comfortable experience in Luzern!

Important information:

The easiest way to get to the property from the main train station in Lucerne is to take the S5 train. IN only two stations you are at the "Mattenhof" station. From there it is only a few steps to the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 5191 reviews
Cleanliness: 7.38
Service: 8.85
Location: 8.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.35
S
sebastian • family_with_children • ar
8
Muy bueno todo, volvería.
Pros:

Moderno. Cómodo. Grande. Relativamente cerca del centro a unos minutos en tren. Te dan pase gratis para el tren para toda la estadía.

Cons:

Nada.

2026-02-14 • via Nuitee
K
KYRIAKI • couple • gr
10
2026-02-13 • via Nuitee
P
Pascale • family_with_children • nl
7
Pros:

Ontbijt en kamer waren goed

Cons:

De receptioniste bij de checkin
Vergat ons kamernummer te vertellen, en vergat te melden hoe de lift werkt

2026-02-12 • via Nuitee
S
Sabine • family_with_children • fr
8
2026-02-12 • via Nuitee
S
Sundar • couple • in
8
Excellent Experience
Pros:

Breakfast wide choice. Hotel is very close to Bus stop and Metro station. It is a Good option to stay for tourist purpose and value for money.

Cons:

Not Applicable

2026-02-12 • via Nuitee
M
Melake • solo_traveller • ch
6
Cons:

Extra Doppelbett gebucht aber es kamen leider zwei Einzel Matratzen die ständig bei jeder Bewegung auseinander gingen.

2026-02-11 • via Nuitee
A
Amr • family_with_children • eg
10
Great Hotel, Great view on mountain, Great Location, Newly Constructed, 10 mins from old town
Pros:

Great value for money, great view directly on the mountain, great location (supermarket and bus stop just next to the hotel), 10-15 mins by bus to reach old town, clean, decent staff, good breakfast. Will definetively come back again

Cons:

Breakfast was good but not so much varities for savories. Taste can be improved a bit to match the perfectionism of everything else

2026-02-11 • via Nuitee
S
Sandro • solo_traveller • ch
9
2026-02-11 • via Nuitee
S
Silvia • solo_traveller • ch
8
Pros:

Im ersten mir zugeteilten Zimmer gab es einen permanenten Summton. Ich habe ohne jegliche Umstände ein neues Zimmer erhalten, das habe ich sehr geschätzt.

2026-02-11 • via Nuitee
M
mezei • family_with_children • ro
10
Locație excelentă
Pros:

Locație excelentă, într-o zonă liniștită, priveliste excelentă, acces rapid la mijloacele de transport, parcare privată, cameră spațioasă, perfect utilată, cu pat comod, baie proprie și mic dejun formidabil.

2026-02-11 • via Nuitee
E
Ecem • couple • tr
9
Temiz, çok memnun kaldık.
Pros:

Tesis merkeze çok yakın, metroya binerek 2 durak sonra merkeze ulaşıyorsunuz. Otel ücretsiz ulaşım için size bilet de sağlıyor. Kahvaltı avrupa standartlarının üzerindeydi. Odalar temiz ve sıcak. Tekrar tercih edilir.

2026-02-11 • via Nuitee
N
Nadia • family_with_children • ch
5
Habe schon besser Hotels gebucht
Pros:

Die Zimmer waren hell und gross

Cons:

Es war viel zu kalt im Zimmer.
Die Matratze und das Sofabett war viel zu hart.
Die WC spühlung war defekt, es lief die ganze Zeit das Wasser 🙈
Das Frühstückbuffet wurde schon um 9.50 Uhr abgeräumt.. geht gar nicht!

2026-02-10 • via Nuitee
N
Natalia • couple • co
10
Excelente con desayuno y pase de trasporte público incluido
Pros:

Espectacular con fruta kiwi cereales huevos salchichas jamones quesos variedad de panes todo muy rico
La relación calidad precio es excelente para los precios de suiza

Cons:

Todo es excelente . Es a 14 minutos de la estación central de lucerna . Con el pase para poder usar el trasporte de los tranvías que queda a 2 min caminado

2026-02-10 • via Nuitee
F
FAISAL • couple • om
10
2026-02-10 • via Nuitee
M
Margriet • family_with_children • nl
9
Pros:

Ontvangst, parkeergelegenheid, dicht bij snelweg

2026-02-10 • via Nuitee
S
SweetAqui • family_with_children • us
10
Pros:

Breakfast and location

Cons:

Rooms are very small.

2026-02-10 • via Nuitee
A
Alejandro Dylan • family_with_children • pe
10
Buen lugar para pasarlo bien en familia
Pros:

El desayuno ideal, y la ubicación perfecta

Cons:

Todo bien

2026-02-09 • via Nuitee
C
Christian • solo_traveller • ch
5
Okay für eine Nacht
Pros:

Lage

Cons:

Liebloses Hotel

2026-02-09 • via Nuitee
M
Margherita Luisa Emilia • couple • it
9
2026-02-09 • via Nuitee
B
Bernhard • family_with_children • ch
10
2026-02-09 • via Nuitee