Holiday Inn Express - Luzern - Kriens by IHG

Hotels
•
Holiday Inn Express
8.3 (5191 reviews)
Am Mattenhof 16, PO Box , Luzern , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great value for money
Good location
Cons:
Issues with room amenities
Concerns about cleanliness

Categories

Cleanliness
7.38
Some mentions of clean rooms, but concerns regarding family room quality suggest a lower score.
Service
8.85
Staff were mentioned as friendly and helpful in multiple reviews, indicating high service quality.
Location
8.39
Convenient location with easy access to public transport stations.
Room Quality
7.84
Rooms are generally spacious and well-appointed but some issues noted with room features.
Amenities
8.37
Good amenities with a good breakfast and free transport pass.
Value for Money
8.83
Excellent value, especially for families traveling in Switzerland.
Food and Beverage
8.38
Very good breakfast options with quality items mentioned.
Overall Experience
8.35
Overall positive experience highlighted, deemed the best value during their trip.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:37

Property Description

Modern Comfort and Convenience
Holiday Inn Express - Luzern - Kriens offers a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize. The 3-star hotel provides free WiFi, a 24-hour front desk, and luggage storage, ensuring a hassle-free stay.

Cozy Rooms with Essential Amenities
Guest rooms feature a flat-screen TV, private bathroom, hairdryer, and comfortable bed linen, guaranteeing a relaxing retreat after a day of exploration in Luzern.

Ideal Location for Exploring
Conveniently located just 3.4 km from Lucerne Station, the hotel is close to major attractions like KKL Culture and Convention Centre Lucerne and Chapel Bridge. With Zurich Airport a short distance away, Holiday Inn Express is the perfect base for your Swiss adventure.

Book your stay at Holiday Inn Express - Luzern - Kriens now for a memorable and comfortable experience in Luzern!

Important information:

The easiest way to get to the property from the main train station in Lucerne is to take the S5 train. IN only two stations you are at the "Mattenhof" station. From there it is only a few steps to the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 5191 reviews
Cleanliness: 7.38
Service: 8.85
Location: 8.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.35
• couple • ch
9
Pros:

Friendly staff, multilingual. Great breakfast

Cons:

Noise insulation not great on one adjoining room

2026-03-07 • via Nuitee
A
Anna • extended_group • pl
1
Never ever
Pros:

Location

Cons:

My son left sport items as soon as possible we informed hotel until today hotel staff looking for thi ( 6 days) . I’m disappointed with this situation.

2026-03-07 • via Nuitee
J
Jürg • solo_traveller • ch
9
2026-03-05 • via Nuitee
M
Mingye • extended_group • cn
8
位置不错，离车站近。
2026-03-05 • via Nuitee
P
Pankaj • family_with_children • ch
7
2026-03-05 • via Nuitee
Y
Yan Min • couple • sg
9
2026-03-05 • via Nuitee
M
Mike Verdaasdonk • family_with_children • nl
9
2026-03-03 • via Nuitee
A
Alan • solo_traveller • us
8
2026-03-03 • via Nuitee
S
Strehl • couple • fr
8
2026-03-03 • via Nuitee
I
Iten • family_with_children • ch
10
2026-03-03 • via Nuitee
M
Mélissa • solo_traveller • ch
10
2026-03-02 • via Nuitee
D
Dunmow • couple • gb
8
2026-03-02 • via Nuitee
J
Juju • family_with_children • my
10
Pros:

Location and the reception stuff is very friendly and helpful

Cons:

-

2026-03-02 • via Nuitee
H
Hasan • couple • az
3
Doesnt worth to stay….
Pros:

It was clean

Cons:

Room was very cold….. They didnt help us to make it warm..

2026-03-01 • via Nuitee
P
PEIYU • couple • tw
10
2026-03-01 • via Nuitee
P
Philippe • family_with_children • ch
10
2026-03-01 • via Nuitee
D
Daniela • couple • ch
8
Wir kommen trotzdem noch mal, wenn wir Events in der Hotelnähe haben
Pros:

Sauberkeit und Hygiene. Die Lage in der Nähe einer Zugstation

Cons:

Kein Safe, kein Kühlschrank und kwne Tasswn oder Becher, obwohl Tee und Wasserkocher im Zimmer waren

2026-02-28 • via Nuitee
L
LIYING • family_with_children • cn
7
性价比还不错
Pros:

位置在郊区，总得来说还行，我们用的是通票，火车几分钟就到。酒店也会提供交通卡，可以往来luzern市区，相对很方便。主要我们来的时候，琉森正过狂欢节，基本上酒店没有什么其他选项了。如果考虑方便，肯定住luzern市区更好。

Cons:

房间有点小，不过连锁酒店都差不多吧

2026-02-28 • via Nuitee
M
Michal • couple • cz
6
Cons:

Booking mi napsal ze místní poplatky jsou v ceně a na recepci je po mne opět vyžadovali!!!

2026-02-28 • via Nuitee
D
Dalibor • couple • ba
9
2026-02-27 • via Nuitee