The Langley, a Luxury Collection Hotel, Buckinghamshire

The Langley is a beautiful property with excellent facilities and a very welcoming atmosphere. The service is attentive and professional, and the overall experience is thoughtfully delivered from start to finish.

A great destination for anyone looking for quality, comfort, and a relaxing experience.

I’m a long time Marriott loyalist and have stayed at many properties around the world. I’ve been wanting to stay here for the longest time and when I received my annual free night from my Bonvoy credit card, I knew this was the perfect opportunity. Upon arrival, I felt I would certainly not pay to stay here and you can find better value for money elsewhere if you were to pay out of pocket. My 2 biggest issues are facilities and staff.

On Facilities -
Although the property itself is pretty, the decor is somewhat cheap looking and lacks the character of competing countryside retreats. The facilities are also quite poorly maintained.

On Staff -
You will find much friendlier staff at even at even a Four Points Flex by Sheraton property. Everyone I encountered did not seem they had the proper training in delivering luxury level service.
1. The front desk gentleman who checked me in and showed me to my room had bizarre small talk. I simply asked whether him and the rest of the team live in the nearby village and he proceeds to tell me that all staff members have cars that make it “look like they work here.” All staff members are apparently coming to work in Mercedes and Porches. I don’t know why the need to mention this but aside from that the guy had no care at all about me the client who was visibly exhausted traveling 14 hours.
2. The spa receptionist was on the phone for a good time without even acknowledging me and no offer to show me around the facilities too, which by the way had towels and trash all over for it being barely empty. The cleaning staff also seemed to not care or acknowledge your presence.
3. The F&B staff was something else. I was so tired all I wanted was to takeaway food. I should’ve just ordered Uber Eats. The gentleman taking me order didn’t even give me the full menu and I had to ask him twice for the dessert and beverage menu. He asked me multiple times if I wanted takeaway, which is strange. He then proceeds to hand me someone else’s check. FYI the restaurant barely had 5 occupied tables. Then he proceeds to serve me the food! And when I said I wanted takeaway he said he forgot and didn’t know what to do and just handed me the dishes to take with me! He then calls his colleague and asks him to bring my food to my room after making me wait all this time for takeway. When the food gets to my room obviously the ice cream is melted and my dish cold. The waiter delivering my food then says “i want the tray back.” I asked if he wanted it back now and he says later. Did he think I was going to run off with the tray which by the way was a ratty piece of cardboard with a placemat stapled to it.

Disgraceful racist hotel - a white Eastern European female staff sent my daughter her nanna and uncle who is Downes syndrome and autistic away from the petting animals and treated them utter rudeness and disrespect. They then moved away to the lawn to the grounds to the water lake where they were by the ducks so she called security on them and lied that they had jumped over a fence and not visiting the hotel which was absolutely false when they had been there as paying guests with a member and there for lunch. She even lied and falsely accused them of not having paid the food bill - my mum had spent £80 on lunch and they were simply enjoying the grounds. Without even listening to anything the security created a spectacle with radio and as if they’re criminals they were then ushered them off the grounds. They refused to even listen to my mother and she was escorted off with my child and disabled uncle and humiliated! No white people there were treated this way this was blatant discrimination and racist! Disgraceful I am absolutely furious I have never in my life heard of such, my daughter came back so upset in tears and mother distraught - my uncle was left distressed for rest of the day he is severely special needs. Disgusting discrimination to child and grandparent and someone Disabled - we have been regularly giving business to this shameful hotel - I’ve stayed here, relative has club membership and we have given years of business to The Langley. They refused to listen to my mother and humiliated her when later realised they had been caught out in thier false accusations and acknowledge that my mother had paid - and gave her a half apology - not good enough! I was going to join membership this year with my daughter for membership too but I will now be telling everyone to stay clear and taking legal action. I came home to a shaken up family what was supposed to a joyful Sunday out for them - absolutely vile staff! Do not deserve the 5 stars on any level I will be taking this further and absolutely not accepting my family to be bullied and abused as such.

I recently celebrated my 40th birthday at The Langley, and I can honestly say it was one of the most special and memorable experiences I’ve ever had.
From the moment I arrived, the level of care, attention, and genuine warmth from the team was extraordinary. This is not just luxury, this is intentional hospitality.

Karena led the front desk with such grace and professionalism, and Willow was incredibly attentive throughout. Both made me feel truly welcomed.

Fatima gave a beautiful and thoughtful tour of the spa and gym facilities, setting the tone for what would become a deeply restorative stay. I even found a quiet moment to pray during my visit. I was so moved by how grand and peaceful the space is.

Praz in the gym was exceptional. Warm, attentive, and genuinely present. You can feel when someone loves what they do, and it shows.

Kelly gave me one of the most enjoyable pedicures I’ve ever had !! Not only was the service flawless, but her energy was uplifting, kind, and full of joy. I left feeling completely refreshed (and smiling!).

One thing that meant a great deal to me, I felt safe and at ease throughout my treatments. As someone who is quite particular about personal space, this did not go unnoticed. The team carries a gentle and respectful presence.

Dinner was equally special. Gomez and Ellie made me feel so comfortable as a solo diner, which is rare and the tiramisu was absolutely delightful.

A special mention to Alex at evening reception, who kindly shared the history of the hotel with me and took the most beautiful birthday photos — such a thoughtful touch that made the experience even more memorable.

Paulo, thanks for taking me through the incredible cigar collection! Found the perfect gift for an incredible friend!

Every single person I encountered contributed to making my birthday feel incredibly special. That level of consistency is rare.

The Langley is not just a beautiful hotel, it is an experience, led by a team who truly care.

I cannot wait to return, to experience this hospitality again!

Thank you again for everything.

Stella x

I just finished a three-night stay at the Langley and I must say (and regrettably so), it was a disappointment. It simply does not warrant merit the price or the Luxury Collection Brand. I have listed the pros and cons below in detail, but do want to pay special shout out to Jana at Reception who was lovely upon check in. My overall impression is that the owners are trying to run this place on the cheap by avoiding critical maintenance, hiring poorly suited and trained staff, and not adopting much cheaper materials / facilities than warranted at a property of this nature. This is a shame given the building itself is beautiful and could be a gorgeous destination. We will not be back to this property and recommend against visiting. It is simply massively overpriced and over hyped as reflected in its quickly eroding Trip Advisor rating.

Pros:
- The property is absolutely beautiful, as is the adjacent park. We really enjoyed several picturesque country walks.
- The building itself is also beautiful and generally well kept. That said, the décor was more mass market and less custom 5-star than I expected.
- The spa treatment and relaxation rooms were excellent, there was not the breadth of complimentary refreshments / snacks in the relaxation room that I have experienced at other Luxury Collection Properties.
- We were offered a complimentary upgrade upon arrival due to my Platinum Elite status.

Cons:
- The food is simply not good enough and perhaps the biggest disappointment:
o the Churchill Lounge / Bar food is borderline unacceptable; flavourless, poorly cooked, and unsophisticated. The carrot ginger soup was tasteless, and they used brown/black avocado in our salmon tartar – simply unacceptable at a Luxury Collection property. Our pizzas arrived stone cold.
o Our dinner at the Cedar was disappointing: the burrata dish was tasteless and lacked complexity, and the beef wellington was extremely salty. The menu did not mention that the wellington beef was braised, which again is a detail you’d expect at this property. 2/3 of our breakfasts at the Cedar were enjoyable. We experienced severely undercooked eggs on our first morning.
o Room service was atrocious: our food and drink arrived uncovered (no heating dome, etc) on a tray without salt and pepper or anything, and with only one set of cutlery and napkin. The Cesar salad was awful – dressing unevenly applied – some leaves of lettuce had no dressing while others were completely covered.
o The afternoon tea was fine – sweat treats where nice but the sandwiches are very light on filling.

- The service (beyond Lana) was simply atrocious. In general, there is a serious lack of attention to finer details / practices and almost all staff clearly do not have experience in a higher end environment. For example:
o Every single night after 11PM, staff would dump a massive amount of glass bottles into a recycling bin outside the property, directly under our window. This created a loud “crashing” noise that woke my partner twice.
o At breakfast, our coffee orders were forgotten about multiple times.
o One morning, there was a loud fight in the kitchen between staff that lasted more than 5 minutes. Guests in the dining room could hear staff yelling and swearing at each other – again not acceptable.
o There is no bell/door man when you arrive, meaning you have to carry your own luggage up the stairs (stairs, not steps) up to the reception. This could be very difficult for an elderly couple with large suitcases. I’ve never experienced this at other Luxury Collection properties or frankly any other high-end properties.
o We reserved the racquet court because we were told we could play pickle ball or tennis. On our second day, we were told we couldn’t play pickle ball because the staff member responsible for erecting the net was not present. On our third day, I offered to erect the net myself, only to find out when doing so that the net was not a pickleball net, but rather a kid’s beginner tennis net. It was 4-5 feet too small for the pickleball courts and also too short.

- Other Issues
o The spa thermal facilities were likely nice at one time, but have not been looked after properly. The jets on the hot tub were not working, and the entire facility lacked cleanliness. There was flooding throughout the changing room floors and throughout the spa area (which creates hygiene issues), and the steps into the hot tub are visibly dirty.
o The tennis / pickle ball court is painted asphalt, which absolutely destroyed by shoes. Again, at a 5-star property you expect property hard tennis courts.

In closing, Marriot needs to revoke this property's Luxury Collection label because it is misleading to customers. I have been to several other similiar properties that are Autograph Collection and far exceed the Langley. For example, Mount Juliet in Kilkenny Ireland is an Autograph Collection but is far superior to the Langley

We celebrated Mother’s Day as a family with a champagne afternoon tea in a beautiful, luxury setting. The décor is elegant, the food delicious, and the cakes are truly exceptional in both quality and presentation. Service from the team was superb attentive, warm, and made the whole experience feel special.

Champagne Afternoon Tea. It was excellent & thoroughly enjoyable.A gift from family. We even had a visit from the Chef who kindly shared a baking tip with us. The lovely Lady on reception ( she had head covering) made sure that my wife could be helped out through a lift to the ground floor saving her trying to descend the stairs she used on arrival. So kind. Thank you.
We have had Dinner here but first time for Afternoon tea. We had to bring some food home as we were too full. It was packaged up so beautifully as to preserve the delicate treats. All in all wonderful.

Good comfort.

The Langley is a beautiful hotel set in magnificent grounds. Although our suite was very cold and although reporting to reception twice who said it would be regulated remotely it stayed cold through our stay. However the room was beautiful with stunning views.
I paid in full a week in advance for the New Year’s Eve package for myself and hubby. A day before we were due to visit ,the full amount was deducted again from my account. I contacted the hotel and after explaining I had already paid I was told this second large amount was done by the night staff and would be returned into my account, which it was the same morning.
I e mailed David in reservations who had done the original reservation to complain but had no response.
On check out we were given a bill of over £700. I disputed this as the only bill we should have had would be for a few drinks from the night before and reception had taken a pre authorisation of £200 from my husbands card on arrival to cover these expenses. I repeatedly told reception this was incorrect, however for some reason they could not grasp this and clearly did not know what to do. I was then presented with a revised bill, twice, for roughly the same amount. The unprofessionalism of the reception staff was unbelievable and eventually they got someone else to deal with it and we had possibly the correct bill. This delayed us for around 40 minutes while they sorted it and finally we left the hotel.
The next morning my husband had had £700 taken from his account by the hotel. I emailed the manager detailing the whole situation from start to finish. He replied that morning by e mail to apologise and get it sorted within 72 hours. I phoned the hotel and told them I was not prepared wait 72 hours and would like this money credited to my husbands account asap. The final bill he came up with was again , different to the final bill reception presented and his bill was slightly more !
I e mailed them to say I also want the exorbitant service charges refunded.
I have since been passed onto another member of staff who is now dealing with this and today some of the monies has been refunded to my husbands account and hopefully rest to follow very shortly.
The incompetence of some of the staff was totally unprofessional and quite astounding.
Never have we experienced anything like this st any hotel before and for a 5 star Marriott was totally unacceptable

The staff were excellent. The hotel was immaculate.
The prices were high but you do get what you pay for !

Spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn’t of liked it if it was busy would of felt small

Luxurious property and great facilities particularly the restaurant and the spa

Beautiful hotel set in fabulous grounds but, to me, the luxury experience should always be paired with welcoming, friendly staff. With the notable exception of a wonderful waiter in the Churchill bar, service during our stay was delivered with icy indifference. The final 'insult to injury' was being told upon check-out that a £500 gift card my husband had purchased in good faith and had intended to use towards our one-night stay en route to Heathrow (£811 for one night, excluding dinner) had expired. He’d bought the gift card by placing a direct phone call from our home in Canada to The Langley. No one told him he was being put through to a third party nor that The Langley gift cards are only valid for one year (in Canada cards don't usually expire). Of note, Marriott Bonvoy's own gift cards also never expire so it begs the question as to why The Langley, as part of the Marriott's international 'Luxury Collection' has failed to fall into line. The front desk manager showed no inclination to understand how this unexpected news might be received but simply handed back the paperwork without so much as an “I’m sorry to tell you this but …” Given our already damning opinion of hotel staff by this time, that final and unnecessarily haughty display, void of human emotion, felt like a slap in the face.

For over two months I've been trying to recoup our £500 but to date, neither The Langley nor Marriott Bonvoy will assist, even though a) the gift card was purchased via a direct phone call to the hotel and b) no one during the time of purchase mentioned a key condition of the card, i.e., an unusually short expiry date. As it stands, we paid £1,311 for a sub-standard, one-night stay. Sad that a hotel blessed with such palatial advantage is ruining the brand through lack of commitment to genuine customer care.

Greeted by friendly smiling attentive staff .
Everything about the stay was outstanding.
I would highly recommend this hotel.
Thanks to all the Langley team