The Langley, a Luxury Collection Hotel, Buckinghamshire

Good comfort.

The staff were excellent. The hotel was immaculate.
The prices were high but you do get what you pay for !

Spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn’t of liked it if it was busy would of felt small

Luxurious property and great facilities particularly the restaurant and the spa

Beautiful hotel set in fabulous grounds but, to me, the luxury experience should always be paired with welcoming, friendly staff. With the notable exception of a wonderful waiter in the Churchill bar, service during our stay was delivered with icy indifference. The final 'insult to injury' was being told upon check-out that a £500 gift card my husband had purchased in good faith and had intended to use towards our one-night stay en route to Heathrow (£811 for one night, excluding dinner) had expired. He’d bought the gift card by placing a direct phone call from our home in Canada to The Langley. No one told him he was being put through to a third party nor that The Langley gift cards are only valid for one year (in Canada cards don't usually expire). Of note, Marriott Bonvoy's own gift cards also never expire so it begs the question as to why The Langley, as part of the Marriott's international 'Luxury Collection' has failed to fall into line. The front desk manager showed no inclination to understand how this unexpected news might be received but simply handed back the paperwork without so much as an “I’m sorry to tell you this but …” Given our already damning opinion of hotel staff by this time, that final and unnecessarily haughty display, void of human emotion, felt like a slap in the face.

For over two months I've been trying to recoup our £500 but to date, neither The Langley nor Marriott Bonvoy will assist, even though a) the gift card was purchased via a direct phone call to the hotel and b) no one during the time of purchase mentioned a key condition of the card, i.e., an unusually short expiry date. As it stands, we paid £1,311 for a sub-standard, one-night stay. Sad that a hotel blessed with such palatial advantage is ruining the brand through lack of commitment to genuine customer care.

Greeted by friendly smiling attentive staff .
Everything about the stay was outstanding.
I would highly recommend this hotel.
Thanks to all the Langley team

Just recently returned from a stay at The Langley. First off the hotel is a hidden gem with Langley Park and extremely secure; with a security checkpoint just outside the property with a by name list of all expected guests. Check-in went extremely well. We booked through AMEX FHR and also had Marriott Titanium Elite Status. We every upgraded to the Seymour Suite. We arrived at the property early and the staff had no issues holding onto our luggage while we went out to explore Windsor Castle (about a 20 minute drive south). Once we returned we received a tour of the property from Sam on the front desk team and our room which was lovely - everything you expect an English Countryside Manor to be.
The Afternoon Tea was delightful and we thought it was even better than Claridges in London. Cocktails at the Churchill bar were also quite nice. We also ordered room service which came extremely quick and the food was delicious.
We did have a minor hiccup due to a mixup in communication for preordering a room enhancement upon arrival. However upon notification, the staff went above and beyond, wiping all charges and immediately providing a bottle of Champagne and chocolate truffles with a handwritten note for the inconvenience.
Other than that minor discrepancy, everything at the property was superb and we cannot wait to return. Would highly recommend booking if traveling to London for an idealic countryside escape for at least a night or two!

Beautiful place, but shockingly poor management — worst service I’ve experienced at a luxury hotel

This property is absolutely stunning, but it’s managed terribly. I have honestly never experienced worse service in a luxury hotel. It’s not family-friendly at all, and they clearly dislike guests with children — the staff were invasive and openly rude throughout our stay.

I’m a Platinum Bonvoy member, so I know what to expect at high-end hotels. Through the app, they take over three hours to reply to messages, if they answer at all. Room service arrived cold, and one day they brought the wrong order entirely.

⚠️ Be extremely careful with check-out. The experience here is nothing like what you’d find at a Ritz, St. Regis, or Four Seasons. There were repeated attempts to double charge me. It took over an hour to fix the bill: every time they removed a duplicate charge, the system would add new service fees automatically — it felt like a setup to overcharge guests. My total went from £3,000 down to £1,200 after removing duplicate charges and automatic “tips” they’d added just for breakfast service or greetings.

They also have ponies on the property. Upon arrival, a lady told us, in front of my 2- and 4-year-old children, that “badly behaved kids” had fed them and killed one pony, and the other was very sick. I found the comment completely inappropriate. The next day, another staff member explained that the ponies are actually allergic to certain acorns from a nearby tree (they even showed me which one), and that’s why they installed the electric fence — the story I’d been told at the lobby wasn’t true at all.

🧾 Check every bill carefully. They charged one of my bills three times. The manager eventually fixed it after finding unsigned tickets they had to manually remove. They asked me not to report it and to keep the incorrect statements. When I refused, they deleted my entire 5-night stay from the system and reported to Bonvoy that we never stayed there. Once I returned home and saw the nights weren’t credited, I filed a report. Mistakes happen, but this wasn’t a mistake — this was dishonest, and ultimately theft from both the owner and the guests.

The only good people where Paul and the bartender at the Winston Churchill Room — she makes incredible drinks and was genuinely kind, as well the cleaning lady.

Beautiful property and fantastic staff. From the lady at the check-in desk to the concierge who gave us a tour and showed us to our suite, every member of their team went above and beyond to ensure we felt welcomed and that they were aware that we were celebrating our wedding anniversary.

We've had afternoon tea several times here and a few family dinners. Yesterday we were walking past in the park with friends admiring the building when a security guard suddenly appeared, standing right in front of us aggressively, blocked our path and told us to move on as the hotel accepted private bookings only. None of it made sense as we were simply standing outside the grounds reminiscing on how lovely the hotel was. The guard was rude and intimidating and it was shocking to be spoken to in this way by someone lacking customer service skills and urgently in need of training.

The staff were very friendly and helpful

Did not like the room in the brew house. The beds are tiny and uncomfortable. Room was dark, opened to a small patio with a high brick wall Very claustrophobic. The property itself was beautiful. I'm sure the main hotel rooms were nice.

Amazing spa and outdoor pool

The amenities were amazing, the room was stunning and we even took some bikes out for an evening ride!

Fabulous hotel in every respect.
Had the most fantastic stay. The staff are attentive and professional, the rooms are beautiful and comfortable, the facilities are clean and excellent.
Perhaps the only let down was the breakfast andthe main Cedar restaurant.
However, would most definitely return