Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Good location
Cons:
Tired property feel
Additional charges for amenities

Categories

Cleanliness
7.93
General mentions of cleanliness in the reviews, with some concerns about the property looking tired.
Service
8.9
Staff dedication and friendliness were frequently praised across multiple reviews.
Location
8.94
Consistently highlighted as a strong point, with multiple mentions of its convenience and proximity to attractions.
Room Quality
8.39
Rooms were described as spacious, cozy, and well-renovated.
Amenities
7.92
Use of sauna and pool was appreciated; however, additional charges for items were noted.
Value for Money
7.88
While some costs were not specified, the overall experience justified the price.
Food and Beverage
8.93
The on-site restaurant received high praise for quality and variety.
Overall Experience
8.3
Overall positive, with guests expressing satisfaction and intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:48

Property Description

Mountain Paradise at Hotel des Alpes

At Hotel des Alpes, nestled in the Graubünden Mountains, experience a mountain paradise just a short walk from Flims Waldhaus center and Caumasee Lake.

Indoor Pool and Sauna Retreat

Unwind in the indoor pool or sauna after a day of exploring scenic mountain biking and hiking trails that start directly at the hotel.

Family-Friendly with On-Site Dining

Enjoy family-friendly amenities like a games room for children, while savoring delicious meals at the on-site restaurant and pizzeria Al Forno.

Book your stay at Hotel des Alpes now to embrace the beauty of the mountains and enjoy a relaxing retreat in Flims.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CHF 15 per day.

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for CHF 20 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for CHF 65 per person per night when using an available extra bed.
    People 10 years old and over stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.3
C
Christian • couple • ch
9
Übernachtung nach Fasnachtsball
Pros:

Super Lage - nur ein paar Schritte von der Reuss entfernt. Mitten in der Altstadt in einer Seitengasse der Hauptpromenade mit all den Restaurants. Zentraler kann man gar nicht übernachten in Luzern.
Sehr freundliches Personal und auch das Frühstück war sehr gut.

Cons:

Obwohl es nur ein paar Meter bis zur Reuss sind, hatten wir halt ein Zimmer vom Fluss weg mir Sicht in den Stadtbereich - aber vom Balkon aus hatten wir dafür eine tolle Sicht in schöne Hinterhöfe und auf verborgene Altstadt-Terrassen.
Aber das haben wir ja bei der Buchung gewusst, dass wir nicht auf die Reuss runter sehen. Sonst alles gut - Dusche etwas klein. Autozufahrt geht nicht - ist in Fussgängerzone. Auto im nahen Parkhaus geparkt.

2026-03-14 • via Nuitee
M
Melanie • extended_group • ch
9
2026-03-03 • via Nuitee
E
Eric • solo_traveller • gb
9
2026-03-02 • via Nuitee
I
Iwona • couple • pl
10
2026-03-02 • via Nuitee
M
Malte • solo_traveller • ch
9
Pros:

Freundlichkeit des Personals

2026-03-02 • via Nuitee
A
Andrej • couple • de
9
2026-02-28 • via Nuitee
C
Claudia • family_with_children • ch
8
2026-02-28 • via Nuitee
I
Iwona • solo_traveller • pl
10
2026-02-27 • via Nuitee
J
Joao • couple • pt
7
2026-02-25 • via Nuitee
M
Marc • extended_group • de
7
Pros:

Gute Lage, freundliches Personal, gute Pizzeria im Hotel.

Cons:

Frühstück ist lecker, aber sehr überschaubar (kein Rührei, keine Brötchen). TG sehr teuer, ein Tag Parken im Hotel ist teurer als direkt an der Seilbahn! Für uns der schlechteste Punkte: Es gibt überhaupt keine Bar oder einen Aufenthaltsraum. Entweder man ist im Zimmer oder man kann sich nirgends mal hinsetzen ausser ins Restaurant-und dort wird penibel darauf geachtet, dass der Tisch nach 2h wieder für den nächsten geräumt wird. Sehr schade, denn der Rest ist total ok.

2026-02-23 • via Nuitee
W
Werner • couple • de
7
Pros:

Sehr gutes Restaurant und sehr zuvorkommendes Personal im gesamten Hotel.

2026-02-22 • via Nuitee
E
Elias • couple • ch
8
Pros:

Schönes Schwimmbad plus Saunabereich, Lage nicht weit vom Caumasee

2026-02-11 • via Nuitee
Z
Zoi • couple • gr
8
Ικανοποιημένοι
Pros:

Πολύ άνετα δωμάτια με ευρύχωρο μπαλκόνι και υπέροχη θέα στο βουνό. Το πρωινό είχε λίγα αλλά πολύ ποιοτικά πράγματα.

Cons:

Το σπα είχε μια πισίνα με χλιαρή θερμοκρασία και μια σάουνα που ήταν καλή, όμως η έλλειψη ενός ζεστού υδρομασάζ για αποθεραπεία μετά το σκι μας έλειψε.

2026-02-09 • via Nuitee
C
Carlo • solo_traveller • ca
4
Pros:

The location was close to the bus stop. Had a comfortable bed and one of the front desk ladies was extremely helpful kind upon check in.

Cons:

There was mould in my shower and the pool walls also had mould on them. The sauna area was rather outdated. The storage locker for skis was always left unlocked, and wasn’t secure, it also shared a stairwell with the restaurant next door so anyone could go into the storage area. The breakfast was rather simple, many times my boiled eggs were served completely raw and the breakfast opened rather late when factoring the opening of the ski lifts. There was a few days where they wouldn’t be open on time at 730 and had to wait few minutes for the doors to open. There was many hidden fees that weren’t listed prior to booking like nightly parking, and towel fees.

2026-02-09 • via Nuitee
S
Siegfried • couple • ch
8
Meine Frage sagte: Da würde ich wieder hinreisen! Das sagt alles.
Pros:

Gebäude, Personal, Service, Zustand (Isolierverglasungen), Empfang, Frühstück, Einrichtungen, Dekorationen, Zimmer, Garage (zwar etwas eng)

Cons:

Zimmer/Wohnung am Boden staubig; im Frühstücksraum etwas viel Gescheipper und Geklirre beim Abräumen / Vorschlag: schön wäre es, wenn am Abend an der Hotel-Bar noch ein Getränk ausgeschenkt würde (z. B. durch das Personal an der Reception?

2026-02-09 • via Nuitee
M
Miroslav • solo_traveller • cz
8
2026-01-30 • via Nuitee
F
Frank • family_with_children • dk
9
2026-01-29 • via Nuitee
F
frederic • family_with_children • fr
5
Pros:

L’emplacement géographique

Cons:

D’avoir dû payer le parking car parking souterrain pas adapté avec véhicule équipé de galerie de toit
buffet petit déjeuner

2026-01-26 • via Nuitee
J
JOSE MIGUEL • solo_traveller • es
10
2026-01-22 • via Nuitee
P
Paul • solo_traveller • at
9
2026-01-20 • via Nuitee