Hotel Sapphire

Hotels
9.8 (928 reviews)
Mwembe Tayari Road Hotel Sapphire , Mombasa , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Limited breakfast variety

Categories

Cleanliness
9.64
The hotel was clean but mentioned some areas for improvement in cleanliness.
Service
10
Exceptional professionalism and hospitality from the staff.
Location
10
Well-located hotel close to Mombasa center.
Room Quality
10
Rooms were comfortable and spacious, with good amenities.
Amenities
10
Good amenities, including a well-equipped gym and pool.
Value for Money
9.11
Fair value for the services offered, but some areas are a bit pricey.
Food and Beverage
9.65
Breakfast was good but could offer more variety.
Overall Experience
10
Overall, a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:33

Property Description

Luxurious Accommodation
Hotel Sapphire in Mombasa offers elegantly designed rooms equipped with modern amenities such as free toiletries, flat-screen TVs, and comfortable seating areas. Some rooms even feature a private balcony for a stunning view.

Relaxing Leisure Options
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a drink at the hotel's bar. The property also boasts BBQ facilities, perfect for a delightful evening under the stars.

Convenient Services
Start your day right with a delicious continental breakfast served each morning. The 24-hour front desk is always available to assist with any inquiries or travel tips, ensuring a seamless stay experience.

Book your stay at Hotel Sapphire now and indulge in a perfect blend of comfort and convenience.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$45 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$75 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 12 years old stay for US$45 per person per night when using an available extra bed.
    People 13 years old and over stay for US$75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 928 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.11
Food and Beverage: 9.65
Overall Experience: 10
E
Emanuele • couple • ae
8
2026-05-16 • via Nuitee
Z
Zulfikarali • solo_traveller • gb
9
Good
Pros:

Good location,good breakfast,the room is big size,friendly staffs.

Cons:

N/A

2026-05-15 • via Nuitee
R
Raffaele • solo_traveller • it
10
Cons:

Hanno fatto pagare un'extra per l'ingresso in stanza di amici durante il giorno.

2026-05-15 • via Nuitee
C
Climber59257758743 • Business
10
Good service
Pros:

Loved the service. Thanks to Furaha hostess

2026-05-14 • via Tripadvisor
S
Sylvia • couple • ke
9
2026-05-13 • via Nuitee
H
Honest Logistics • extended_group • tz
8
good business visit and comfortable stay
2026-05-11 • via Nuitee
M
macksonk2026 • Solo travel
10
Good staff persondl
Pros:

Good hotel with good ambience.
I really enjoyed the active live band on friday.
I also love the dinner i was having on a daily most especially the fish very mouthwartering.
I would like to give a shout out to yvonne and phenny they ensured i left the restaurant satisfied.
Will definetly come back.

2026-05-08 • via Tripadvisor
F
F5381UQnaomic • Business
10
Amazing
Pros:

The food was great and the staff were friendly and accomodating. The environment is good. Amazing services from Mercy F.

2026-05-07 • via Tripadvisor
C
chepkiruiw2026 • Business
10
Loved it
Pros:

Loved the environment and the amazing meals. Thank you Mercy and Aggy

2026-05-07 • via Tripadvisor
K
K3419BVmuhammada • Business
10
Loved the experience
Pros:

I loved the service, the food and setup was amazing too.. and Mercy was of real help and made feel like home.

2026-05-07 • via Tripadvisor
S
sandramA9585VN • Business
10
Loved Sapphire
Pros:

I really enjoyed the service at Sapphire. The staff were friendly and helpful at all times. I will be visiting again.

2026-05-07 • via Tripadvisor
6
62antonyg • Business
10
Hotel Sapphire
Pros:

It's the best Hotel in Mombasa.

2026-05-07 • via Tripadvisor
1
135patiencem • Business
10
Good service
Pros:

Loved the service the food is amazing.

2026-05-06 • via Tripadvisor
E
enockc685 • Business
10
Best Buffet ever
Pros:

Food at Hotel Sapphire is tasty and well-prepared with a strong buffet, and the experience is made even better by friendly service—especially Mercy, who is sweet and attentive

2026-05-06 • via Tripadvisor
C
cynthianP1742ME • Business
10
Never miss to visit Sapphire when in Town
Pros:

I really loved the experience,the food,set ups and employees were the best especially Mercy😍❤️

2026-05-06 • via Tripadvisor
S
S2717ZYvictorn • Business
10
Best food
Pros:

Best Food and great customer service

2026-05-06 • via Tripadvisor
B
brianmW8417ZP • Business
10
Memorable
Pros:

My experience was brilliant. Thanks to Mercy and Mwanasiti for serving me well. They are so good.

2026-05-06 • via Tripadvisor
E
eliudj2026 • Business
10
Satisfying
Pros:

My experience with sapphire hotel is amazing and I can recommend my friends to it anytime.

2026-05-06 • via Tripadvisor
T
Todd • solo_traveller • us
10
Nice hotel in the city center. A real oasis.
Pros:

It’s a great facility if your visiting the city of Mombasa. The staff wonderful. The rooms great. The breakfast was excellent.

Cons:

They shouldn’t say that they offer currency exchange for foreign bills. The standards are ridiculous for accepting those bills. Absolutely unacceptable and unprofessional. If it’s an issue with the banks, fine, but that should be fixed.

2026-05-06 • via Nuitee
E
Eric • solo_traveller • us
10
Excellent
Pros:

It was close to Old Town and on a Main Street (all the Tuk Tuk drivers were familiar with it)

Cons:

Nothing really (shower temp in room could have been hotter)

2026-05-04 • via Nuitee