Hotel Sapphire

Hotels
9.8 (851 reviews)
Mwembe Tayari Road Hotel Sapphire , Mombasa , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Limited breakfast variety

Categories

Cleanliness
9.64
The hotel was clean but mentioned some areas for improvement in cleanliness.
Service
10
Exceptional professionalism and hospitality from the staff.
Location
10
Well-located hotel close to Mombasa center.
Room Quality
10
Rooms were comfortable and spacious, with good amenities.
Amenities
10
Good amenities, including a well-equipped gym and pool.
Value for Money
9.11
Fair value for the services offered, but some areas are a bit pricey.
Food and Beverage
9.65
Breakfast was good but could offer more variety.
Overall Experience
10
Overall, a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:33

Property Description

Luxurious Accommodation
Hotel Sapphire in Mombasa offers elegantly designed rooms equipped with modern amenities such as free toiletries, flat-screen TVs, and comfortable seating areas. Some rooms even feature a private balcony for a stunning view.

Relaxing Leisure Options
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a drink at the hotel's bar. The property also boasts BBQ facilities, perfect for a delightful evening under the stars.

Convenient Services
Start your day right with a delicious continental breakfast served each morning. The 24-hour front desk is always available to assist with any inquiries or travel tips, ensuring a seamless stay experience.

Book your stay at Hotel Sapphire now and indulge in a perfect blend of comfort and convenience.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$45 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$75 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 12 years old stay for US$45 per person per night when using an available extra bed.
    People 13 years old and over stay for US$75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 851 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.11
Food and Beverage: 9.65
Overall Experience: 10
I
Inga • couple • ru
10
Pros:

Отличный отель, охрана на входе, близко автобусная станция, вокзал, аэропорт. Прекрасный уютный ресторан, есть индийский ресторан, бассейн. Номера комфортные, удобный матрац, подушки, чистое бельё, халаты и тапочки. тихий кондиционер. Фрукты в номер.

Cons:

Утром не работал лифт, пришлось с чемоданами идти по лестнице, хорошо у нас был второй этаж, а не десятый .

2026-02-10 • via Nuitee
B
Barbara • family_with_children • us
9
Pros:

Excellent breakfast.Great,friendly staff.

A true test is how the staff handles something that goes wrong, but is out of their control. The elevator broke, while we were in it after our 1:30 am check in. We were trapped for about 30 minutes while the hotel employee with us tried to contact someone to get us out. We received apologies and offers for help that night. The next morning, there were no excuses, only more apologies and acceptance of responsibility. The manager met with us when we checked out, to offer her apologies along with a parting gift. It was a class act all around.

2026-02-10 • via Nuitee
C
Cecile • couple • fr
8
Nice affordable hotel to visit Mombasa
Pros:

Nice hotel, good to visit Mombasa, efficient and professional staff

2026-01-31 • via Nuitee
K
Kiria • couple • nl
8
2026-01-30 • via Nuitee
M
Michael • family_with_children • gb
10
Pros:

Staff were great, caring and helped us out a lot with early check-in and tuk tuks

2026-01-29 • via Nuitee
A
Axel • couple • de
8
Pros:

Convenient and safe stay. Uncomplicated and pragmatic approach to changes.

2026-01-28 • via Nuitee
C
charlotte • family_with_children • nl
9
Pros:

The kindest Staff.

2026-01-27 • via Nuitee
M
MOSHE • solo_traveller • il
8
Pros:

Good breakfast, clean room, very good customer service. Worth the price.

2026-01-27 • via Nuitee
T
Tanja • extended_group • de
7
2026-01-26 • via Nuitee
S
Salam • family_with_children • ke
8
2026-01-26 • via Nuitee
J
Jenna • solo_traveller • ca
7
Convenient :)
Pros:

Comfortable bed and helpful staff, nice room.

Cons:

Being woken up by muslim prayer in middle of the night

2026-01-26 • via Nuitee
F
Fred • family_with_children • ug
8
Pros:

Location

2026-01-22 • via Nuitee
F
Fred • family_with_children • ug
8
Pros:

Location

2026-01-22 • via Nuitee
B
Barry Lamont • couple • au
8
Oasis in the heart of Mombasa
Pros:

Very efficient attentive staff. Restaurant was excellent with food reasonably priced and very good.

Cons:

Rooms decor was dated but it was still comfortable.

2026-01-21 • via Nuitee
C
Chiara • solo_traveller • it
8
2026-01-20 • via Nuitee
S
SHINTO • solo_traveller • jp
3
Lous
Cons:

It was constantly loud outside

2026-01-20 • via Nuitee
T
Torrens I • family_with_children • ke
10
2026-01-20 • via Nuitee
L
Leslie • solo_traveller • ca
10
Great stay!
Pros:

All the staff were friendly and helpful during my two stays. Salome and Brenda went above and beyond to ensure I was happy with my room. The room was spacious and the bed very comfortable. Breakfast and lunch were very good.

Cons:

The music from the bar/restaurant area was quite loud but they lowered the volume after I mentioned it when they called to see if I was satisfied with everything.
The pool felt very exposed to the bar.

2026-01-19 • via Nuitee
D
Dagobert Chyrol • solo_traveller • cm
10
Juste magnifique y retourner me ferais plaisir
Pros:

L'hospitalité et la disponibilité du personnel

Cons:

La qualité d'accueil, j'étais comme un prince dans un palais

2026-01-19 • via Nuitee
M
Margaret • solo_traveller • ke
10
I was very humbled by the team. They are amazing and so
Pros:

It is at the center of the city which is great for people who plan to do city tour.

2026-01-19 • via Nuitee