Hotel Sapphire

Sapphire staffs are very respectful, hardworking and have good business ethics and etiquette.
There Food is sweet and there is variety of delicious meals.
Shout-out to the following Sapphire staffs who have exemplary provided quality and professional services Mercy Furaha, Kadogo, Tony, Mishi, Lance the IT Guy, Brenda, Cecilia, Khadija, Mwanaisha, Solo and Sapphire Storm Dancers especially Gloria, Angel and Chizi for their amazing entertaining dancers. May God bless you all for the quality work. This portrays that Sapphire management is doing a very good job.
Also their washrooms are very clean and have a good smell, very ideal.
Accommodation is superb, from the beddings and the arrangement and decor is clean, appealing and very relaxing when you sleep their.
I really recommend there for all who want a beautiful stay at Mombasa. God bless you all.

Central location to Mombasa CBD. Ideal for business travels

Spacious rooms, beat showers and water pressure

Restaurant and wait Staff were excellent

I arranged a workshop training at this venue and, unfortunately, the experience was disappointing.

From the start, the meeting room was not set up as requested and even the group name was displayed incorrectly. When we requested coffee, we were informed that the machine was unavailable because another function was taking place. The sound system in the meeting room was also below standard.

To add to this, our group was later asked to delay lunch by 30 minutes because another group was being served first, without consideration for our own programme schedule and timing.

My concern is not that issues arose, but that the venue appeared to have accepted more meeting groups than it could comfortably accommodate. If a hotel does not have the capacity to host multiple functions simultaneously while maintaining service standards, it should reconsider accepting additional bookings.

While staff were apologetic when concerns were raised, there did not seem to be meaningful efforts to resolve the underlying problems.

If you are planning a workshop or training in Mombasa, I would suggest exploring alternative venues. Based on this experience, the level of professionalism and responsiveness did not meet expectations and at times reflected a rather laid-back approach to service delivery.

Great facilities and customer service

Loved the meals. Reception was amazing. Enjoyed my entire stay at Tsavorite. Met Mercy Hostess too an amazing soul

Great hostess! Extremely friendly staff.
Mukami specially!

Ottima struttura

Netter Empfang im Hotel und sauberes zimmer

La qualité du service

Very pleasant expérience. The room was spacious ,the bed was confortable and the location was convient. The food was excellent with good variety of dishes that were fresh and well prepared . Phenny ensured my dinning expérience was great. Will gladly come back again .

Location - Great and convenient
Atmosphere - Conducive and friendly
Rooms - Clean, tidy and comfortable
Value - Value for money

Excellent support and service from Emily, Laureen, Fidelis, Swaleh, Tracey, Brendah and Salome at the reception.

Great service from the guards.

Awesome waiters Metrine, Pendo, Diana, George, Chacha, Andrew, Stella, Faith and Grace.

I enjoyed my stay. Looking forward to coming back.

Satisfaction

Gostei sem dúvida da localização e da simpatia e disponibilidade dos funcionários

Hôtel agréable et confortable je recommande

Friendly staff

Secured carpark.
Communication with staff.