Hotel Sapphire

Hotels
9.8 (1044 reviews)
Mwembe Tayari Road Hotel Sapphire , Mombasa , KE
+254 722 206496

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Outdoor pool
Pool with view
Pool bar
Swimming pool toys
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Some cleanliness issues
Limited breakfast variety

Categories

Cleanliness
9.64
The hotel was clean but mentioned some areas for improvement in cleanliness.
Service
10
Exceptional professionalism and hospitality from the staff.
Location
10
Well-located hotel close to Mombasa center.
Room Quality
10
Rooms were comfortable and spacious, with good amenities.
Amenities
10
Good amenities, including a well-equipped gym and pool.
Value for Money
9.11
Fair value for the services offered, but some areas are a bit pricey.
Food and Beverage
9.65
Breakfast was good but could offer more variety.
Overall Experience
10
Overall, a very positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:33

Property Description

Luxurious Accommodation
Hotel Sapphire in Mombasa offers elegantly designed rooms equipped with modern amenities such as free toiletries, flat-screen TVs, and comfortable seating areas. Some rooms even feature a private balcony for a stunning view.

Relaxing Leisure Options
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a drink at the hotel's bar. The property also boasts BBQ facilities, perfect for a delightful evening under the stars.

Convenient Services
Start your day right with a delicious continental breakfast served each morning. The 24-hour front desk is always available to assist with any inquiries or travel tips, ensuring a seamless stay experience.

Book your stay at Hotel Sapphire now and indulge in a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

9.8
Based on 1044 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.11
Food and Beverage: 9.65
Overall Experience: 10
G
Grant • family_with_children • gb
10
2026-10-24 • via Nuitee
N
Nadine • extended_group • de
9
2026-10-23 • via Nuitee
N
Naika • couple • yt
10
Agréable
Pros:

L’ambiance, la nourriture, le personnel

Cons:

J ai tt aimé

2026-10-21 • via Nuitee
L
Laura Marie • couple • de
5
Pros:

Gut gelegen, theoretisch fussläufig zu den Wenigen Sehenswürdigkeiten.

Cons:

Unser gebuchtes Zimmer war mit Balkon ausgeschrieben, leider erhielten wir aber ein Zimmer ohne. Der Pool liegt mitten im Restaurantbereich und man fühlt sich wie auf einem Präsentierteller. Er ist zudem überhaupt nicht zum Schwimmen gedacht, da auch sehr flach. Im Hotel selbst wurde zu keiner Uhrzeit Rücksicht auf Ruhe genommen, Bauarbeiten und Auf- und Abbau von Veranstaltungen waren sehr laut.
Bis man nach Check in auf sein Zimmer kommt, wird man von 3 verschiedenen Personen empfangen und eingewiesen. Das ist etwas übertrieben. Grundsätzlich empfanden wir das Hotel eher als Location für Business Meetings. Als Urlauber fühlten wir uns nicht wohl.

2026-10-20 • via Nuitee
G
Giorgia • solo_traveller • it
7
2026-10-20 • via Nuitee
M
Matthias • family_with_children • ch
9
Pros:

Wir haben kostenlos ein Upgrade erhalten

2026-10-20 • via Nuitee
I
Ivano • solo_traveller • lu
5
2026-10-19 • via Nuitee
H
Hannes • family_with_children • et
8
2026-10-17 • via Nuitee
V
Vero_Graz • family_with_children • it
10
2026-10-16 • via Nuitee
G
Ghyslain • couple • fr
10
Pros:

La gentillesse et le professionnalisme du personnel de la sécurité, le personnel d’accueil, le personnel du restaurant et la diversité des repas proposés. La vue de la ville sur le balcon. La propreté impeccable sans oublier le personnel de cuisine etc… bref je le recommande.

Cons:

RAS

2026-10-16 • via Nuitee
C
Ceccaroni • family_with_children • it
10
Una notte a Mombasa
Pros:

Il personale è stato incredibilmente cordiale dal nostro arrivo alla nostra partenza.
Ci hanno perfino omaggiato di un upgrade di camera

Cons:

Nulla da segnalare

2026-10-14 • via Nuitee
F
Felicity • solo_traveller • gb
8
Pros:

Great hotel. Bit expensive though.

2026-10-11 • via Nuitee
C
Chiara • couple • it
7
2026-10-11 • via Nuitee
S
SHARON • couple • it
8
Struttura abbastanza vicina all’aeroporto di Mombasa e personale molto gentile
Pros:

Personale gentile e accogliente

Cons:

Nulla

2026-10-11 • via Nuitee
F
Francesca • family_with_children • it
8
Pros:

The room was very comfortable. The reception service was perfect

Cons:

The food offer at the restaurant would benefit from the availability of gluten free bread.

2026-10-08 • via Nuitee
E
Emmanuel • solo_traveller • ug
8
Hospitable environment
Pros:

The staff were receptive and courteous

Cons:

That i didn't stay longer

2026-10-07 • via Nuitee
S
Sirengo • solo_traveller • ke
10
2026-10-07 • via Nuitee
S
Sirengo • solo_traveller • ke
10
Pros:

The cistomer service from Brenda and Faith at yhe fromt desk and Siti at the restuarant

2026-10-07 • via Nuitee
I
Irma • extended_group • pl
10
Pros:

Hotel godny polecenia. Wszystko było super, przepyszne śniadania kilkukontynentalne, obsługa bardzo miła i przyjazna

2026-09-19 • via Nuitee
S
Salam • solo_traveller • ke
8
Pros:

Location, staffs and comfort

Cons:

Too much noise at 8th floor as there buffet been served for some special group I guess

2026-09-18 • via Nuitee