Tru By Hilton Richmond

Hotels
•
Tru by Hilton
8.4 (204 reviews)
1020 Amberly Way , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean
Modern Rooms
Great Breakfast
Convenient Location
Cons:
Ant Infestation
High Prices
Noisy AC

Categories

Cleanliness
7.53
Some complaints about cleanliness due to ant infestations.
Service
8.8
Mixed service experiences; some described as accommodating, but overall negative due to pest issue.
Location
8.84
Conveniently located with access to food and entertainment.
Room Quality
8.49
Rooms described as modern and comfortable.
Amenities
8.52
Good amenities, including breakfast and pool, but some issues noted.
Value for Money
7.98
Some guests felt the pricing was not justified based on their experiences.
Food and Beverage
8.53
Quality breakfast was mentioned positively.
Overall Experience
8.5
Overall positive experience despite some major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:02

Property Description

Modern Accommodations
Tru By Hilton Richmond offers contemporary and comfortable rooms equipped with a flat-screen TV, bed linen, and towels. The air-conditioned rooms with private bathrooms ensure a relaxing stay for guests.

Convenient Amenities
Guests can enjoy complimentary WiFi throughout the hotel, making it easy to stay connected. The indoor pool provides a perfect spot for relaxation, while the 24-hour front desk caters to any needs or inquiries around the clock.

Nearby Attractions
Located within proximity to Fort Boonesborough State Park and The Arboretum, Tru By Hilton Richmond offers easy access to popular destinations. Explore Ashland The Henry Clay Estate and Rupp Arena just a short drive away.

Experience comfort and convenience at Tru By Hilton Richmond. Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 204 reviews
Cleanliness: 7.53
Service: 8.8
Location: 8.84
Room Quality: 8.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
L
Lucas • solo_traveller • us
10
2026-03-24 • via Nuitee
D
Dustin • family_with_children • us
10
2026-02-26 • via Nuitee
K
Karen • couple • us
9
Highly recommend this hotel for travelers passing through Richmond
Pros:

Everything was great

Cons:

Room 206 could use a little touch-up as it showed a couple signs of wear and tear.

2026-01-26 • via Nuitee
E
Elizabeth • couple • us
8
Nice stay, walking distance to restaurants.
Pros:

Clean, modern.

Cons:

Pool was cool for me.

2025-12-29 • via Nuitee
W
Waye • couple • us
8
Nice but pricey
Pros:

Close to food and activities.

Cons:

I thought I was going to pay 114.00 and ended up paying 164.00

2025-12-22 • via Nuitee
W
William • solo_traveller • us
9
2025-11-27 • via Nuitee
J
Jennifer • family_with_children • us
10
2025-10-25 • via Nuitee
N
Nicole • couple • us
8
Pros:

Consistency, polite, clean

2025-10-20 • via Nuitee
R
rogersober • Couples • us
8
Room for as very useful
Pros:

The room was very useful and cost conscience. The breakfast was good as the proteins were fresh and hot. The lobby was clean and roomy. The shower was hot and bed comfortable.

2025-10-16 • via Tripadvisor
T
Terry • partner
8
Pros:

Requested a room on top floor, which turned out to be a mistake. Apparently the AC units are on roof above top floor rooms. It was very noisy, even the walls vibrated from the sound. We were able to move to third floor. Girl at front desk was very accomadating.

2025-09-16 • via Nuitee
C
Carson
10
Pros:

Clean, nice size room, perfect size shower

2025-09-14 • via Nuitee
6
661christao • Family
10
Amazing stay as I visited Richmond to help my daughter move into her dorm.
Pros:

Tru had a great breakfast, very clean lobby and rooms, a fun pool. I would definitely recommend this hotel to friends. Great stay.

2025-09-04 • via Tripadvisor
A
Amandawn1986 • Family • us
10
Amazing stay
Pros:

We had a wonderful stay great breakfast the lady in there was super friendly and bubbly. The pool was super clear and clean and our kids enjoyed it very much. Very friendly atmosphere and convient to everything.

2025-09-04 • via Tripadvisor
D
daisybP9229MH • Family
2
Ants
Pros:

If I could give zero stars, I would. Upon arrival, our first room had an ant infestation. I was offered the option to have it sprayed or to switch rooms. We chose to switch, only to find that the second room had an even worse ant problem. When I brought this to Rebekah's attention, she asked me to come to the front desk and remarked that this would be the third room we were being moved to. She also stated that if the third room wasn’t to our satisfaction, we would need to consider another hotel.
To make matters worse, the manager was out of town and I was told that changing hotels wouldn’t warrant any further follow-up or contact from them. My young son even woke up with ants crawling on him—completely unacceptable and unsanitary.
The service we received was incredibly poor, and the response to a clear pest issue was dismissive. I cannot recommend this hotel to anyone. Please also be cautious about overly positive reviews, as they may not reflect the reality of the experience. Photos attached for reference.

2025-09-01 • via Tripadvisor
D
Deborah
10
Pros:

Good place

2025-08-04 • via Nuitee
D
Deann • partner
10
Pros:

Was a nice quiet stay with plenty of family oriented options around for food and entertainment.

2025-08-03 • via Nuitee
B
Bradley • family
10
Pros:

Clean and convenient to the interstate.

2025-08-02 • via Nuitee
L
Leesa • solo_traveller • us
10
2025-07-14 • via Nuitee
K
Kasey • extended_group • us
7
2025-07-03 • via Nuitee
A
Antwaun
10
Pros:

Great

2025-07-02 • via Nuitee