Tru By Hilton Richmond

Hotels
•
Tru by Hilton
8.4 (209 reviews)
1020 Amberly Way , Richmond , US
+1 859-544-6312

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Modern Rooms
Great Breakfast
Convenient Location
Cons:
Ant Infestation
High Prices
Noisy AC

Categories

Cleanliness
7.53
Some complaints about cleanliness due to ant infestations.
Service
8.8
Mixed service experiences; some described as accommodating, but overall negative due to pest issue.
Location
8.84
Conveniently located with access to food and entertainment.
Room Quality
8.49
Rooms described as modern and comfortable.
Amenities
8.52
Good amenities, including breakfast and pool, but some issues noted.
Value for Money
7.98
Some guests felt the pricing was not justified based on their experiences.
Food and Beverage
8.53
Quality breakfast was mentioned positively.
Overall Experience
8.5
Overall positive experience despite some major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:02

Property Description

Modern Accommodations
Tru By Hilton Richmond offers contemporary and comfortable rooms equipped with a flat-screen TV, bed linen, and towels. The air-conditioned rooms with private bathrooms ensure a relaxing stay for guests.

Convenient Amenities
Guests can enjoy complimentary WiFi throughout the hotel, making it easy to stay connected. The indoor pool provides a perfect spot for relaxation, while the 24-hour front desk caters to any needs or inquiries around the clock.

Nearby Attractions
Located within proximity to Fort Boonesborough State Park and The Arboretum, Tru By Hilton Richmond offers easy access to popular destinations. Explore Ashland The Henry Clay Estate and Rupp Arena just a short drive away.

Experience comfort and convenience at Tru By Hilton Richmond. Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 209 reviews
Cleanliness: 7.53
Service: 8.8
Location: 8.84
Room Quality: 8.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
C
Cathy • family_with_children • us
8
Pros:

Not much more I can say. Great place to Stay.

Cons:

No other comments needed.

2026-10-27 • via Nuitee
M
McGrath • couple • us
9
Cool having our name on the tv screen.
Pros:

Clean and modern.

Cons:

Bed was too firm. Pillows too small. Shower gap allowed water to go onto floor.

2026-10-20 • via Nuitee
I
I1312FHsandym • Couples
10
Quick, clean, great hotel
Pros:

Fantastic. Great hotel. Was impressed by how clean and well maintained this was. Would stay again. Prices right.

2026-08-10 • via Tripadvisor
M
Marjorie • solo_traveller • us
8
Will definitely stay again.
Pros:

The outdoor seating area was great.

Cons:

Would have liked more seating in the room.

2026-08-10 • via Nuitee
J
jenniferfM7088VO • Business
10
Kyle Front Desk Associate AMAZING!!!!
Pros:

I have to say, I have stayed here multiple times and this week for 3 days! Kyle who works at the front desk is amazing! He surely seems to be one of the only people who are constantly working and stocking and has been extremely helpful. There has been another gentlemen that works the breakfast station in the morning who has been consistently fighting with the pancake maker! But Kyle has been amazing! I love his drive and eagerness to help and be helpful!!! Thank you! I truly enjoyed my stay and Kyle needs a raise!!!

2026-07-29 • via Tripadvisor
L
Lucas • solo_traveller • us
10
2026-03-24 • via Nuitee
L
lindalW5970YF • Family
10
What they say is TRU.
Pros:

Pleasantly surprised! Room was small, but more than adequate. Quiet. Clean. Breakfast was excellent, area kept clean. Lobby open 24 hrs with microwave and food options if you were hungry at nite. Magazines available. Loved the colors and decorations.

2026-03-02 • via Tripadvisor
D
Dustin • family_with_children • us
10
2026-02-26 • via Nuitee
K
Karen • couple • us
9
Highly recommend this hotel for travelers passing through Richmond
Pros:

Everything was great

Cons:

Room 206 could use a little touch-up as it showed a couple signs of wear and tear.

2026-01-26 • via Nuitee
C
chuckk423 • Family
10
Great place to stay for the night on a road trip
Pros:

Excellent hotel experience. Very clean and modern. Very nice continental breakfast in the morning. Check in was a breeze as was check out. Very well lit parking lot and with ample parking for autos. I like that it was easy on/off the interstate highway but not right next to it for reduced road noise. The shower was strong and the water hot.

2026-01-18 • via Tripadvisor
E
Elizabeth • couple • us
8
Nice stay, walking distance to restaurants.
Pros:

Clean, modern.

Cons:

Pool was cool for me.

2025-12-29 • via Nuitee
W
Waye • couple • us
8
Nice but pricey
Pros:

Close to food and activities.

Cons:

I thought I was going to pay 114.00 and ended up paying 164.00

2025-12-22 • via Nuitee
W
William • solo_traveller • us
9
2025-11-27 • via Nuitee
J
Jennifer • family_with_children • us
10
2025-10-25 • via Nuitee
N
Nicole • couple • us
8
Pros:

Consistency, polite, clean

2025-10-20 • via Nuitee
R
rogersober • Couples • Clermont, Lake County, Florida
8
Room for as very useful
Pros:

The room was very useful and cost conscience. The breakfast was good as the proteins were fresh and hot. The lobby was clean and roomy. The shower was hot and bed comfortable.

2025-10-16 • via Tripadvisor
T
Terry • partner
8
Pros:

Requested a room on top floor, which turned out to be a mistake. Apparently the AC units are on roof above top floor rooms. It was very noisy, even the walls vibrated from the sound. We were able to move to third floor. Girl at front desk was very accomadating.

2025-09-16 • via Nuitee
C
Carson
10
Pros:

Clean, nice size room, perfect size shower

2025-09-14 • via Nuitee
6
661christao • Family
10
Amazing stay as I visited Richmond to help my daughter move into her dorm.
Pros:

Tru had a great breakfast, very clean lobby and rooms, a fun pool. I would definitely recommend this hotel to friends. Great stay.

2025-09-04 • via Tripadvisor
A
Amandawn1986 • Family • Berea, Kentucky
10
Amazing stay
Pros:

We had a wonderful stay great breakfast the lady in there was super friendly and bubbly. The pool was super clear and clean and our kids enjoyed it very much. Very friendly atmosphere and convient to everything.

2025-09-04 • via Tripadvisor