Comfort Inn & Suites At CrossPlex Village

Hotels
•
Comfort
8.5 (1218 reviews)
2341 Crossplex Boulevard , Birmingham , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Room service
Family rooms
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Room Quality
Cons:
Location
Food and Beverage

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness positively, but a few noted issues in public areas.
Service
9.3
Consistently praised for friendliness and professionalism of the staff.
Location
7.84
Location received mixed feedback; some found it convenient, while others viewed it as questionable.
Room Quality
8.79
Rooms were described as clean, comfortable, and spacious.
Amenities
8.82
Basic amenities were provided, though some guests noted the need for USB charging options.
Value for Money
8.78
Value perceived as good considering the overall experiences shared by guests.
Food and Beverage
7.33
Breakfast was mentioned positively by some, while others found it lacking.
Overall Experience
8.8
Overall guest sentiment was positive, with minor complaints leading to this adjusted rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:09

Property Description

Modern Accommodations
Comfort Inn & Suites at CrossPlex Village in Birmingham offers stylish and comfortable 3-star accommodations. Each guest room is equipped with a flat-screen TV, air conditioning, and a spacious desk for your convenience.

Convenient Amenities
Enjoy a range of amenities during your stay, including a fitness centre, free private parking, and a shared lounge. Indulge in buffet and continental breakfast options each morning to start your day off right. Plus, take advantage of room service, a 24-hour front desk, and complimentary WiFi throughout the property.

Nearby Attractions
Located just a short distance from Legion Field and BJCC, this non-smoking hotel also provides easy access to Samford University and Alabama Splash Adventure. With Birmingham-Shuttlesworth International Airport nearby, your travel plans are made simple. Book your stay at Comfort Inn & Suites at CrossPlex Village for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1218 reviews
Cleanliness: 8.33
Service: 9.3
Location: 7.84
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
J
Jackie • solo_traveller • us
8
2026-04-19 • via Nuitee
M
MICHELLE • couple • us
8
2026-04-18 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-04-18 • via Nuitee
K
Kimberly • couple • us
6
Nice hotel.
Pros:

Incredibly friendly staff, decent location, our room was very clean, and the bed was comfortable.

Cons:

There were constant loud sirens from police cars, firetrucks, etc., all through the night. There were also people being loud in the hallways all through the night as well, so we did not get a restful sleep due to these issues.

2026-04-16 • via Nuitee
J
Jacob • extended_group • us
10
Clean, easy , polite
Pros:

The hospitality

Cons:

The front desk lady making us I’d ourselves after several times interacting with her, I understand she did her job and I’m not the slightest upset.. but come on, it’s not that big of a deal lol , but overall great experience!

2026-04-16 • via Nuitee
J
Johnson • family_with_children • us
10
Perfect for my needs
Pros:

Easy parking

2026-04-16 • via Nuitee
M
Maurice • couple • us
10
2026-04-13 • via Nuitee
A
Askew • couple • us
10
2026-04-11 • via Nuitee
B
Bullard • couple • us
10
The lady at the front desk at 2am (I cant remember her name) was AWESOME! She was very helpful
Pros:

Breakfast was better than the average hotel breakfast that I have experienced. Eggs and sausage was great

Cons:

NA

2026-04-08 • via Nuitee
A
alexander • couple • us
7
2026-04-06 • via Nuitee
G
Gerri • couple • us
2
Itchy
Pros:

After them finding out my room had bed bugs they gave a better cleaned room.

Cons:

My first room had bed bugs and I have bites all over.

2026-04-06 • via Nuitee
S
Stephanie • couple • us
8
It was a nice and not far from the ballpark and it was nice and clean
Pros:

Location nice and quiet 🤫

Cons:

A/C was a little loud

2026-04-06 • via Nuitee
A
Andrea • family_with_children • us
5
One stay was enough.
Pros:

Only value for this was the location. We were there for a kids sports tournament so location was nice to walk over to stadium.

Cons:

Overpriced so you pay for location/convenience. Aged and rooms were definitely musty.. Our toilet stopped working but mgmr did send the person to fix as soon as he came it. Generally rooms could be updated. Breakfast was good, efficient and clean. I will def be looking around for next event. Rather pay a few dollars more for a newer, less moist room. Curtains were broken.

2026-04-05 • via Nuitee
R
Raymond • couple • us
10
2026-04-03 • via Nuitee
P
Pamela • couple • us
8
I stayed overnight and left early so it was not bad.
Pros:

The room was clean and staff was friendly.

Cons:

There were people stomping above my head.

2026-04-02 • via Nuitee
L
Lakesha • couple • us
7
Just ok
Pros:

Price

Cons:

The dirty curtains and carpet as well as feeling unsafe

2026-03-30 • via Nuitee
N
NICOLE • family_with_children • us
10
2026-03-30 • via Nuitee
F
Felicia • couple • us
10
Everything great
Pros:

Everything

Cons:

Everything

2026-03-29 • via Nuitee
S
Sherifairy87 • family_with_children • us
9
Will stay again. No complaints!
Pros:

I liked it was easy to get to right off the highway while traveling, the room was spacious, was clean and comfortable, beds nice, and the breakfast was hot, the lobby was unusually busy when I arrived at 11 pm to check in, there must've been nearly a dozen people there, but the night worker and calm, patient, and kind

Cons:

The orange juice machine was not working. Sunny d was provided as an alternative, but I was disappointed about the juice

2026-03-29 • via Nuitee
L
Lafayetto • family_with_children • us
10
Pros:

Ok

Cons:

Ol

2026-03-26 • via Nuitee