Grand Coastal Hotel

Location: good for access but awful for sleeping - the traffic is noisy even early morning. As for food, definitely not catering to tourists. It's been 32 years since I visited Guyana, and I don't eat White flour or Daily products because of medical issues so had a tough time finding variety on the the menu.

The pool

Very unique property. I like the trees and the open concept dining area. The room was clean and spacious. The best thing about this hotel was the staff. Everyone was very kind and helpful. Hospitality was 10/10. Special shoutout to Ms. Cheryl, Robert, Kevin, the manager and the happy gentlemen at the front of the hotel who always seemed excited to be there greeting guests. This is a wonderful hotel and I would definitely stay here again. The price was very reasonable and the location was great, close to family on the east coast and places in GT as well as Ogle if you’re planning to do Kaieteur. For taxis, I would recommend using the hotel taxis just book in advance.

Checking in and out at odd times is accommodating to those with flight times. Staff is helpful

Local to airport clean and spacious

The establishment itself is beautiful. Under construction at the minute but that did not affect our stay in the slightest. Food was delightful. Especially the buffet! Staff went above and beyond to accommodate. Our room was on the first floor, and after the first two nights in the heat with the stairs, I began to struggle due to health issues, so the girls at reception went out of their way to upgrade my room to a newly refurbished, ground floor. Besham delivered us safely and collected us on time, to and from all our excursions, including Mash (carnival) which is no mean feat with road closures and hectic traffic we love Besham! Romell was also a great driver, picking us up from the airport and Shivran dropping us off in time in spite of bad traffic and us leaving a little late!. Finally, Tamika, this woman is an asset to the hotel in general. Meal time services with a smile, all the best advice on how to utilise our stay to the highest capacity. Checking in on us in general and overall, just making us feel so welcome and loved!

My experience with the Grand Coastal Hotel was extremely troubling and disappointing.
In September, I booked a two-week stay through the Expedia app for travel scheduled in late December into early January. Within two weeks of making that reservation — and well in advance of my travel dates — I properly canceled the booking through Expedia after making alternate arrangements for a larger group traveling to Guyana.
Months later, I discovered a charge of over $4,000 on my credit card from this hotel.
When I contacted Expedia, they acknowledged that something had clearly gone wrong and began reviewing the matter. However, when I contacted the Grand Coastal directly, I was told I had been marked as a “no-show” and that they were therefore entitled to keep the full amount.
To be absolutely clear:
The reservation was canceled weeks in advance.
I never checked in.
I never stepped foot on the property.
All booking and cancellation actions were completed through Expedia.
Despite this, the hotel showed no urgency to investigate, no willingness to collaborate in resolving what was clearly a systems or administrative error, and no accountability in addressing a charge of this magnitude.
It is deeply concerning when a property is quick to classify a guest as a “no-show” while disregarding documented cancellation through a third-party booking platform. Errors can happen — but professionalism is measured by how those errors are handled.
In this case, there was a complete absence of responsibility and customer care.
Travelers deserve transparency, fairness, and basic due diligence — especially when thousands of dollars are involved.
Proceed carefully.

The service was great. Staff were very polite at all times and helpful if they needed to be of assistance. The stay was wonderful. Just two down sides that can be easily corrected are the need to work on the flies during breakfast and lunch since they were a bit bothersome even though not outrageous. In addition, the bathrooms can be updated to enhance the stay.

I will definitely stay again if I need to and hope for the minor corrections to be made.

It is unfortunate the local road was widened and now sits right on the front edge of the property. Rooms not sound proofed around door or windows so noise was excessive to the point of it was hard to sleep. Even loud TV noise from the bar was loud. the bar and foyer is open to the outside but noise and auto fumes made it very unpleasant to sit out in those areas. We arrived early but were charged for a whole day even though a room was available after an hour wait. Initially toilet would not flush but water pressure eventually came back and it worked. Breakfast buffet did not look that good, flies around, etc but food off the menu was good. Also was 1.5-2hr drive to GEO airport due to traffic and road construction. We cancelled and stayed closer to airport for departing flight.

Aesthetics

We absolutely loved our stay at the Grand Coastal Hotel. The property was spotless clean, the food was excellent, and the overall vibe was relaxed, welcoming, and comfortable—exactly what you want when traveling.

A special shout-out to the incredible staff who truly made our stay memorable: Ferguson from security, Romel in transport, Roxanne and Patricia who were so helpful and responsive via WhatsApp, the lovely women at the front desk, and the fantastic bar staff. Everyone was professional, friendly, and genuinely caring.

We felt well taken care of from start to finish and can’t wait to return. Highly recommend this hotel to anyone visiting Guyana.

Service received from most of the staff was great. From the bell boy to dinning services. Unfortunately, the front desk needs some improvement. Communication was not that great. Inconsistent information depending who you speak to.

Very Clean, daily room service, friendly staff

Clean. Staff excellent. Very polite

muy aseado

Was wel schoon