Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Small rooms

Categories

Cleanliness
7.96
Housekeeping was extremely poor and noticeable issues with cleaning were mentioned.
Service
8.93
The staff were friendly and helpful, contributing to a positive experience.
Location
9.47
The location was highly praised for its proximity to shops and restaurants.
Room Quality
7.92
Rooms were noted as small, with some comments about lack of ventilation, impacting comfort.
Amenities
8.45
Amenities were decent; however, some guests found the gym small and breakfast options limited.
Value for Money
8.41
Generally considered fair value for the location and quality of the stay.
Food and Beverage
7.96
The breakfast buffet had limited options, described as average.
Overall Experience
8.93
Overall satisfaction reflected a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:03

Property Description

Modern Accommodations
Novotel Melbourne Central offers well-appointed guest rooms with 55-inch Smart TVs, Chromecast, and free WiFi. The rooms also feature private bathrooms, air-conditioning, and 24-hour room service.

Convenient Facilities
Enjoy the on-site bar, restaurant, cafe, fitness centre, and conference facilities at your disposal during your stay at Novotel Melbourne Central.

Prime Location
Located in the heart of Melbourne CBD, the hotel is a short walk from popular shopping destinations like Emporium and Bourke St Mall. Additionally, major attractions such as the MCG and Rod Laver Arena are just a 7-minute drive away.

Experience the best of Melbourne at Novotel Melbourne Central. Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 80 per day.

Location

Guest Reviews

8.5
Based on 2093 reviews
Cleanliness: 7.96
Service: 8.93
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 8.93
D
Donna • couple • au
10
Two night stay - perfect for walking to dinner and close to train station.
Pros:

Close to all our needs - restaurants, train station

2026-05-21 • via Nuitee
Z
zhang • family_with_children • au
9
2026-05-20 • via Nuitee
E
Emily • couple • au
9
2026-05-19 • via Nuitee
K
Kate • couple • au
6
I wouldn’t stay again
Pros:

Easy to get around cbd

Cons:

Small room and a very hard bed

2026-05-19 • via Nuitee
K
KAYLA • solo_traveller • au
9
2026-05-19 • via Nuitee
S
Seng Guan • solo_traveller • my
5
Pros:

Location is great

Cons:

Poor cleaning daily

2026-05-16 • via Nuitee
A
Aliitasi • extended_group • nz
10
excellent
Pros:

everything

Cons:

everything was good

2026-05-12 • via Nuitee
M
Maria • couple • au
10
We had a very comfortable stay, was clean and modern
Pros:

Was clean, staff so friendly, beds so comfortable was modern looking, breakfast was very good

Cons:

Liked everything about this property

2026-05-10 • via Nuitee
C
Collectomaniac8 • solo_traveller • au
8
Excellent location and staff
Pros:

Location was excellent! Right in the heart of the city in a quiet lane. Hardware Lane and all the main alleys through to the malls were just downstairs.
The Pretty Boy restaurant served a good breakfast and evening drink, and if you don't take the inclusive breakfast package, you're spoilt for choice a fee staples away from the hotel.
Staff were all so friendly and helpful.
I had an issue with the room that we had been allocated in that the lighting and lack of table meant u was not going to be able to work efficiently. After we checked in I reported this to the staff and the Duty Manager was right onto it, personally taking me to view another room that was more suitable. I was very impressed with that aspect of service.
The 4 lifts offered fast delivery up and down. We have recently stayed at hotels where they were extremely slow. These are efficient and quick.
The automated text welcome and other messages was a friendly way they kept in touch throughout our 2 night stay.
We will definitely stay again.
Thank you.

Cons:

Lighting in the Twin room was faulty and minimal. No table of desk. If you need more light for evening work and a table top, be sure to check this aspect out before booking

2026-05-09 • via Nuitee
A
Aman • family_with_children • au
8
2026-05-07 • via Nuitee
A
Amanda • extended_group • au
6
Pros:

Great position & clean

Cons:

Not having a separate bathroom with a main door.

2026-05-07 • via Nuitee
B
Brodie • couple • au
7
Pretty good
Pros:

Great location and great meals

Cons:

Very hard and uncomfortable bed

2026-05-03 • via Nuitee
J
Jiasheng • solo_traveller • au
9
2026-04-29 • via Nuitee
A
Averil • couple • au
8
Lovely location ideally suited to our needs
Pros:

Central location. City views. Liked the layout

2026-04-27 • via Nuitee
E
Emma • couple • au
10
Quiet, great staff, would recommend
Pros:

Clean, good location, very friendly staff, easy check in

Cons:

Nothing

2026-04-25 • via Nuitee
C
Charanjeet • family_with_children • au
7
Overall it was good room was clean beds were comfortable
Pros:

It was clean and we had room with city view which was nice

Cons:

Few little things ( bathroom exhaust wasn’t working,smart TV didn’t connect to our phones

2026-04-22 • via Nuitee
• couple • au
6
2026-04-21 • via Nuitee
D
Dina • family_with_children • au
8
I would most definitely stay here again thoroughly enjoyed
Pros:

Location
Cleanliness
Very helpful and very friendly staff , nothing was a problem for them
Great restaurants and bar within the hotel
So if you just want to dine in or just have a drink ‘Pretty Boy’ restaurant/bar is a perfect relaxed environment

Cons:

The toilets in the room. Not enough privacy

2026-04-20 • via Nuitee
D
Dina • solo_traveller • hk
10
2026-04-13 • via Nuitee
F
Fiona • extended_group • au
9
Girls weekend away.
Pros:

Fantastic location within easy walking distance to shopping, restaurants, Vic Market. Lovely clean rooms.

Cons:

Not a thing

2026-04-12 • via Nuitee