Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Small rooms

Categories

Cleanliness
7.96
Housekeeping was extremely poor and noticeable issues with cleaning were mentioned.
Service
8.93
The staff were friendly and helpful, contributing to a positive experience.
Location
9.47
The location was highly praised for its proximity to shops and restaurants.
Room Quality
7.92
Rooms were noted as small, with some comments about lack of ventilation, impacting comfort.
Amenities
8.45
Amenities were decent; however, some guests found the gym small and breakfast options limited.
Value for Money
8.41
Generally considered fair value for the location and quality of the stay.
Food and Beverage
7.96
The breakfast buffet had limited options, described as average.
Overall Experience
8.93
Overall satisfaction reflected a willingness to return due to positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:03

Property Description

Modern Accommodations
Novotel Melbourne Central offers well-appointed guest rooms with 55-inch Smart TVs, Chromecast, and free WiFi. The rooms also feature private bathrooms, air-conditioning, and 24-hour room service.

Convenient Facilities
Enjoy the on-site bar, restaurant, cafe, fitness centre, and conference facilities at your disposal during your stay at Novotel Melbourne Central.

Prime Location
Located in the heart of Melbourne CBD, the hotel is a short walk from popular shopping destinations like Emporium and Bourke St Mall. Additionally, major attractions such as the MCG and Rod Laver Arena are just a 7-minute drive away.

Experience the best of Melbourne at Novotel Melbourne Central. Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 80 per day.

Location

Guest Reviews

8.5
Based on 2054 reviews
Cleanliness: 7.96
Service: 8.93
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 8.93
D
Dearne • couple • au
10
2026-02-15 • via Nuitee
R
Rouhullah • couple • au
10
2026-02-13 • via Nuitee
D
Dearne • couple • au
10
2026-02-10 • via Nuitee
K
Karin • solo_traveller • ch
9
2026-02-09 • via Nuitee
F
Framela • family_with_children • au
8
2026-02-09 • via Nuitee
R
Raymond • family_with_children • au
4
Pros:

Breakfast was not available at the agreed rate at time
Of booking - staff were rude and unhelpful. They wanted to increase the price by double the agreed $25 agreed rate per person to $48.50 claiming public holiday and pre booking needed. Never mentioned at time of booking and a bit annoyed as this was the final morning of my stay

Cons:

Staff were rude

2026-01-30 • via Nuitee
Z
ZHAN • family_with_children • au
9
Pros:

Big room space.
The room is very clean.
There is beautiful city view.

Cons:

My family is assigned a exellent disabled-friendly room, but:
There are no hooks or tables in the bathroom, and the towel shelf space is limited.
The washstand table is small for three family members.
All the used towels are heaped up together after housekeeping on the second day, and I can't tell which is mine :).

2026-01-30 • via Nuitee
A
allee • couple • au
10
2026-01-30 • via Nuitee
J
Jessica • couple • au
10
Great stay, location and accomodation. Will definitely return.
Pros:

Great location, really nice room also.

2026-01-26 • via Nuitee
S
Stefanos • family_with_children • gr
9
2026-01-26 • via Nuitee
B
Belinda • family_with_children • au
6
Cons:

Breakfast was a complete let down and cold.

2026-01-25 • via Nuitee
G
Giuseppe • extended_group • be
8
2026-01-25 • via Nuitee
S
Stephen • solo_traveller • au
9
2026-01-23 • via Nuitee
H
Hayley • family_with_children • au
7
2026-01-22 • via Nuitee
N
Nigel • family_with_children • au
1
The staff were rude and had incredibly poor customer service. They didn’t accommodate the simplest of requests and had p
2026-01-21 • via Nuitee
B
Brett • couple • au
7
2026-01-20 • via Nuitee
T
TIN YAN • couple • hk
10
2026-01-20 • via Nuitee
M
Mayuresh • family_with_children • au
9
2026-01-20 • via Nuitee
K
kerry • extended_group • au
10
Lovely
Pros:

Location and ease

2026-01-20 • via Nuitee
L
Len • extended_group • au
8
2026-01-20 • via Nuitee