The Times Square EDITION

I’ve stayed at The Times Square EDITION every year since it opened in 2019—always for New Year’s Eve, plus a few days before and after—typically in one of the family/terrace suites with additional rooms for family and friends. It’s become a genuine tradition for me, and overall I keep coming back for one simple reason: the terraces overlooking Times Square are absolutely spectacular.

If you book a terrace facing the square, the balconies are impressive and genuinely special—especially on NYE. You can see the stages and soak up the energy of Times Square from a private perch. (Worth noting: the balcony angle doesn’t give you a view of the ball drop, but for me the stage views and the atmosphere still make it a uniquely memorable experience.)

Another reason the hotel feels truly “luxury” is the people. Many staff members have been here since opening, and that continuity shows. It’s rare to find a team that consistently makes you feel recognized and welcomed year after year—and in my case, several staff remember me by name. Jerome on the bell staff deserves a special shoutout: beyond handling bags and a few delivered packages, he went above and beyond in a practical way that mattered—helping us get a larger wardrobe rack. (The closets in the rooms are extremely small, which becomes a real issue when you’re staying multiple days with multiple people.)

That said, the experience isn’t perfect, and a few things feel out of step with the price point:
• In-room tea is oddly absent. There’s coffee, but no tea setup. On day one, Jerome proactively arranged tea with no charge (great service). On day two, when I requested tea again, I was charged $19.91, and they brought a different tea than I asked for. To the hotel’s credit, once I flagged it, they corrected it quickly and comped the room service charge—but the inconsistency was frustrating.
• Room service is underwhelming compared to the on-property restaurant/bar. The restaurant and bar menu is much more extensive, while the in-room dining menu felt lackluster. I also found it annoying that they wouldn’t allow off-menu ordering for room service. The one workaround: the bar did allow me to carry an oyster platter up to my room, which I appreciated (even if it’s a slightly funny workaround at a luxury hotel).
• No welcome amenity—ever. This one stands out. Despite being Marriott Ambassador Elite, a repeat guest since opening, and someone who routinely books the expensive terrace suites plus additional rooms, I have never received a welcome amenity. For a hotel in this category, that’s unusual.
• Elite happy hour may be gone. The hotel used to offer an elite happy hour, but I don’t believe they’re still doing it.
• Room condition is showing wear. For a relatively new property, the rooms feel a bit rough around the edges: noticeable scuffing on floors and cracks in sink fixtures—small details, but they add up when you’re paying top-tier rates.
• Gym hydration setup is strange. The gym doesn’t offer bottled water, though it does have a multi-option spigot (still, sparkling, chilled, and hot). Functional, sure—but it’s an odd mismatch for the luxury positioning.

On the positive side, the hotel does get some details very right. I love the in-room floral arrangements—my room had a beautiful orchid—and those small touches help elevate the stay.

Final thought: I fully intend to stay again (clearly—I’ve made this my NYE home base). The terraces and the best members of the staff are what make the EDITION feel special. But for anyone booking a standard, non-suite room: be aware that you’re paying luxury prices for a space that can feel Moxy-sized, and there are other hotels at this price point that offer more room.

Bottom line: An iconic Times Square balcony experience with standout staff and a few persistent quirks that feel surprisingly easy to fix.

ITEMS STOLEN FROM HOTEL ROOM!
- Medication
- Jacket
- Various electronics
- Collectables
- Other medical and personal items

As part of Marriott's investigation, They confirmed that only the medication was recovered. Unfortunately, the remaining items were not located. Their investigation has concluded, and although I share your frustration, I regret to advise you that The Times Square EDITION cannot accept responsibility.

Occurrences of this nature are addressed by the Innkeepers Statute for NY. In short, a hotel owner is under no obligation for the loss of items left behind, theft, or unexplained disappearance of guest’s money, jewelry, or valuable property, which has not been placed in the hotel’s custody for safekeeping. Notification to this effect is posted inside each guest room as well as in other common areas of the hotel as prescribed by law. Therefore, we will not be reimbursing you for the loss.

WHAT A JOKE!

The person worth their weight was Johnny the bellman.

The hotel location is fantastic, located in the centre of Times Square & a room with a view was fantastic!

However, the service was really not good from the reception team. When I arrived I was requested to pay an extortionate amount of money, $1500 as a deposit for damages which I explained I was not comfortable paying with absolutely no prior notice.
The member of reception managed to get this down to $800 which I agreed too - however they then took this payment TWICE which meant it was even more than the original payment they wanted from me.
I went down to the reception to make them aware, where Kelsey told me I needed to come back the next day to speak to accounting to see if they can release the payment. I went back the next day and was told again, I needed to go back the next day for accounting.
I then spoke to Talia from customer relations who assured me they would get this sorted and contact me via email to keep me updated. This was over a week ago and I still have had no contact & one of the two payments is still being held, plus an additional £250 has been taken from my account which I assume is the $40 a day service charge.

Considering the reputation the hotel has and the cost, I am so disappointed in the service and the consistent amount of false promises from the members of the reception staff. I’m not entirely sure if this was intentional due to the dispute with the original payment price, however it’s not an acceptable thing to do to one of your guests.

As mentioned above I am still waiting for someone to be in contact & for the £600 payment to be released back to my account.

Please go vigilant & be aware of over & double charged by the reception staff.

Absolutely incredible hotel ! Perfect location , staff you absolutely faultless and couldn’t do enough for you , Hotel is absolutely spotless as are the rooms ! Very modern and chic and honestly faultess! Right in the heart of Times Square , we were on the 26th floor wasn’t loud or bright heard the occasional siren but what do you expect with a Times Square view room ! Would 100% recommend this hotel too anyone.

We had booked to stay here for a Christmas break in NYC. We then decided to get married whilst in the city and the hotel and staff couldn’t be more helpful. The room we had was bright clean and spacious. We had a view of Times Square and the tkts stairs below. The smell of the hotel was amazing the moment you stepped into the lobby and it was handy for everything

Save your money and stay at the Westin or the W nearby. Or splurge and stay at the St. Regis.

This is an in-between hotel that doesn't offer anything special, just like the other Edition in NYC. Small room, compared with similarly priced NYC hotels.

They have one of the usual B.S. "amenity fees." The amenity? $40.00 off at their overpriced restaurant.

But wait, there's less... they didn't apply the credit to my lunch. When I called to complain, they explained that it doesn't apply for day of checkout. I would have had to use it when I arrived. (One night stay.)

They didn't tell me that when I checked in.

Amenity fees are scams in the first place. Even worse when they don't explain it.

I didn't know where I was staying until I arrived as was a surprise from my husband for our anniversary of our engagement. Alan looked after us on arrival after a long flight, he was amazing so switched on, explained everything I didn't even think we needed to know, I was disappointed that we never seen him again on our trip. I could not fault any member of the team they clearly have great guidance from someone, I don't want to say above as I think collabrotive !!
The location is one that tops locations of world travel, this was also helped by our balcony overlooking Times Square.
One downside is the noise however it is a good job I can sleep through anything, thank you all x

Really lovely hotel. We paid for a Times Square view balcony corner room and it’s a beautiful, unique experience. The hotel was almost sold out but our platinum status was recognized and we received a premium corner room that was oversized. At check in the gentlemen was kind, expeditious and thoughtful- noting our daughter asked if we needed a rollaway. He noted we paid a resort fee but that we received a $40 credit and free moma tickets which was a lovely surprise. We arrived at 11am so it was not unreasonable that our room was not ready. The front desk team suggested lunch in their terrace restaurant which was just lovely. Johnny the bellman kept our luggage safe, also made sure we had all that we needed and was kind and quick in bringing our bags! Elevators are fast (if you’ve stayed at the Marriott you know why I mention this). We’ve stayed at the Moxy, st Regis, luxury, renaissance and the Marriott, this might be our favorite.

Great service from the doormen as soon as I arrived and throughout my stay.

I checked into a room on the 25th floor which was too noisy from Times Square below and they were very accommodating to move me to the 38th floor on the side of the building.

If you are a very light sleeper, this hotel probably isn’t for you but totally fine for regular sleepers.

The rooms are small so I personally wouldn’t recommend for a couple - there is almost no privacy when going to the bathroom and the storage is limited, so only enough for one person.

Staying here solo though it was great and I would definitely return.

Very nice! Great location and excellent service, although rooms are quite small with very limited storage space.

Great place

Excellent

Very noisy hotel as you are right on Times Square, probably the worst room service menu I’ve ever seen and you cant order anything before 6am! Hotel in desperate need of a refurb, my tiny room looked like it was a furnished from an Ikea catalogue in 2005. I paid over $800 a night for what is basically a 3 star hotel at best. AVOID.

Excellent customer service. By far the best hotel I’ve stayed.

Fantastic staff.

We appreciate the exceptional hospitality that we received during our recent stay at Times Square Edition. The quality of service and attention to detail that the staff provided was outstanding, and we could not have asked for a more pleasant experience. We just had to express our deepest gratitude to the team for making our stay such a memorable one. The accommodations were of the highest quality from Angel (front entrance desk), John (concierge desk upstairs on check-in floor), Joel and Savaughn (bellmen). The staff went above and beyond to ensure that we had everything that we needed during our stay. Their professionalism and courtesy were truly remarkable. They truly made us feel like we’ve known them for years.

We will definitely recommend this hotel to our friends and families and look forward to staying with you again in the future.

Tawaina, Kim, & Leroy

The Times Square Edition is a fabulous hotel and great place to set yourself up for a weekend in the city. It's perfectly situated right in Times Square (which can be a bit loud and bright of course) with everything you could need or want just steps away. Both our room and the entire property is immaculately clean. Our room was bright, beautiful, and perfect in every way. Every single staff interaction we had was enjoyable, and they truly make you feel like they want you there. The hotel lobby bar was a great evening hang out too - shoutout to Brandon at the bar! He makes fabulous cocktails and wonderfully carried on conversation - he really made our trip more enjoyable! Next time we're in the city, we'd absolutley stay here again. Thank you!

It was really nice hotel

Beautiful restaurant and bar

Wonderful I was there to celebrate my wife birthday… everything was great. The whole hotel smells very good. The staff was amazing. Thank you so much for making my wife birthday special!